Awful office manager. This office bills incorrectly and they over charge. The appropriate phrase is…read morefraudulent billing. I have never been so disrespected by someone who truly feels that their title as office manager with blue hair and incredibly shitty attitude is above all else. You are a glorified assistant. I'm disgusted and truly wonder if this dentist and office has taken advantage of numerous patients. Disgusting. Be professional and at least LOOK professional.

MAH Horrible experience…read more I would like to preface this by stating that I have previously had a very positive opinion of Dr. Cohrs personally. I firmly believe his bedside manner, attention to detail, and dental work are truly impeccable, and I appreciated his clinical care during my previous visits over the years. During my most recent visit though, things had changed. I was told by the hygienist, Lyndi, that a panoramic X-ray was "required by law" to maintain their license, with implied risk if refused. No such Michigan law exists--regulations cover equipment safety only, not mandating patient imaging (per LARA-Licensing and Regulatory Affairs and Michigan Dental Association). My low-risk profile (excellent hygiene, no cavities in years, healthy gums, recent normal bitewings) showed no clinical need. ADA 2026 guidelines require panoramic only when necessary, to minimize radiation, not routinely. When I raised the issue feeling misled about Timberview losing their license, the hygienist called in the office manager who was beyond rude, defensive, interrupted repeatedly by obscuring and pivoting to "our standard of care," then asked my opinion of their standard. I said it felt revenue-driven rather than evidence-based. She immediately told me to leave. This was gaslighting: obscuring the obvious falsehood with vague "patient care standards" and punishing honest feedback with abrupt dismissal. Deceptive communication and unprofessional handling erode trust. Patients deserve transparency, not pressure and deflection. Unfortunately the unprofessional conduct of the office manager--particularly her repeated interruptions, twisting of the initial misleading statement, dismissive attitude, and abrupt decision to ask me to leave after I shared my honest opinion--has eroded my trust in the practice as a whole. Despite my high regard for Dr. Cohrs' skills and care, this experience will unfortunately prevent me from returning. Perhaps the business/name change to Timberview Dental has caused the business to now become profit driven over patient care driven. Be VERY careful about agreeing to unnecessary procedures that are lining their pockets.

I called them and made an appointment because i was refered there by my insurance company. I pre…read morearranged a Lyft ride to and from. I spoke clearly and in English to the rep when I made the appointment. She explained to me that that I could get the Exam on the appointment date but the cleaning wold be scheduled later. I ageed and she verified my insurance. Then 2 days before the appointment some one else calls me from there to tell me that my insurance would not cover the Premier dentist. So I was forced to cancel my appointment. I have not been able to get a dental appointment in 3 years in Kalamazoo.

I love my hygienist! I recommend if needing a caring person! I have gone for years & never an…read moreissue. I look forward to seeing her

I had a bridge come loose and fall out. I went to the dentist that only has cleaned my teeth and a…read morecouple fillings. He said my bridge was cracked and could not be cemented back on. His treatment plan was $6,000 out of pocket. I called Westnedge Family Dentistry for a second opinion. They got me in the next morning. I was extremely impressed with the staff. I saw Dr. Mason. He assessed the bridge and my mouth and cemented it back in (no crack). I was so happy and was there approx. 1/2 hour, and, there was no charge because my insurance covered it. Dr. Mason and staff are wonderful. I'm so glad I made that phone call that saved me $6,000 and gave me a new dental practice. I highly recommend.

Over and above kind plus excellent dental work. I highly recommend them. I have seen people with…read morebeautiful teeth and asked them where they got them and they said From Westnedge family dentistry prices are really reasonable too.

I was very disappointed with Drake Dental. I had been going there (Centre St. Portage) for…read morecleanings and a couple fillings. I had a bridge come loose and fall out. I called and got an appt. within a couple days. I saw Dr. Mallory who was new to me. He looked at my bridge and my mouth. He determined my bridge was broken and could not be cemented back on. His treatment plan was almost $6,000 out of pocket. I got a second d opinion from another dentist who said the bridge was not broken and cemented it back on. There was no charge because insurance covered it. Needless to say, I have found a new dentist and will not be returning to Drake Dental.

Drake Dental policies are set only with the owner's best financial profit in mind but not the…read morepatient's rights and/or real needs. The only contact with questions about services or trying to negotiate imposed unnecessary services is exclusively through the staff taking phone calls and, repeating, like a broken record, that these are the policies of Dr. Khaghany and nothing will change. In short, her way or the highway. On May 27th, during my regular cleaning services, a small cavity was found by the hygienist and later confirmed after a full mouth X-ray evaluation. Before the X-ray, I was assured that the procedure was necessary and fully covered by my dental insurance. I asked about that not once by twice to make sure my understanding was correct. A surprise came when I was presented with a bill and additional payments. It turned out that four different X-ray pictures were taken but only two were fully covered. A greater surprise came when I wanted to scheduled an appointment to get a needed filing for the tooth with cavity. I was informed that I must take a panoramic X-ray, required every 3 years (?) and pay for that in full before I could get any new service, including the now very much needed filling. There was no way to negotiate to get the filling now and, possibly, the panoramic X-ray before my new October scheduled cleaning. I was denided that which I find very unethical, unprofessional and very wrong. I have to quickly find a new dentist to get very much needed filling now when my cavity keeps deteriorating.

Dr. Brown is well known for his contributions to his community, does top-notch dentistry, and his…read morestaff are amazing!

Dr Brown has been our family's primary dentist over 20 years. Several of other family members also…read morestarted going there after we recommended him. This is Top Notch Dentistry at its Best! Dr Brown has always done quality dental work on every one I have ever known that went there. He is always prompt to your scheduled appointment and never have to wait too long. He is always kind, caring and compassionate. He always explains what he will be doing and gives you All the options of services available to you according to your financial affordability. He has an Amazing Staff and they always make you feel welcome at Every Visit! Prices are always reasonable. Thank You Dr. Brown Family Dentistry You Are The Best!!!!!!

Yesterday, the week leading up to a holiday weekend, an emergency struck. I woke up feeling…read morecompletely fine, but a couple of hours later I started getting a strange sensation in my head, jaw, and neck. Thinking it might be dental-related, I started calling around trying to find help. Since I'm not a full-time resident in the area, I needed a practice willing to take on a new patient in an emergency situation. After several calls and multiple offices turning me away, Centre Smile Dental said, "Of course -- come in now." From the moment I walked into the Paw Paw location, I was welcomed with smiles and compassion. I filled out paperwork, had X-rays done, and before I knew it, after thorough consultation with Doctor Joseph, I had two teeth extracted due to a severe infection. People don't realize how dangerous a mouth infection can become if left untreated -- it can spread to the bloodstream or even the brain. Within 20 minutes of the extractions, I already started feeling relief. I'm incredibly appreciative that Centre Smile Dental was willing to see me on such short notice, especially right before a holiday weekend and being an out of towner. A truly great group of caring professionals. Highly recommended.

I absolutely love this dentist office. Everyone in the office is caring and amazing. I have never…read morehad a dentist that you can clearly tell isn't in it for the money. When I went in there she came up with a plan that would help me get things fixed but wouldn't dent my pocket. She gets to know you as the patient in a way that's like you're at the hair salon. The front desk lady, Olivia is absolutely amazing I've asked her to print things and questions that may be hard to answer and she gives me an answer with a smile on her face. All the front desk ladies do. The hygienists and the dental assistants are absolutely amazing as well. I got over my fear of dentists and needles in my mouth because of this place and the amazing people who are employed here. I definitely recommend coming here. She's also a partner with delta dental which it's hard to find a good dentist that takes that insurance let alone discounts you for having that insurance!!!!

The hygienists, front desk staff and Dr. McDougal are wonderful. The quality of care is excellent…read morehere and she takes her time to explain. My son's pediatric practitioner was not worried about the size of my sons tonsils and Dr. McDougal shared with me the issues he was having was more than likely due to his tonsils. We got his tonsils out and he is thriving! Thank you!

This is my regular dentist. As you all know I don't give out 5 stars very often, but this dentist…read moreoffice definitely deserves it!! They give you a warm neck pillow for while you are getting your teeth cleaned! They are even doing a promotion right now that if they like their Facebook they will give you a free fluoride treatment!! The dental hygienists are very friendly and kind! They will work with you to do what is best for you and at an affordable cost! They talk to you but don't ask you a ton of questions while they have tools in your month. The dentists are nice and quick! Don't prolong your visit by making your wait. They are kind and give you a lot of positive feedback instead of critiquing you. There is a tv and radio for you to pay attention to if you want. And every room feels pretty secluded, so you don't need feel as vulnerable as at other dentist offices I have been to. The real selling point to me was the warm neck pillow! I just can't praise them enough for this ingenious idea!! I will definitely continue to come to this dentist office as long as I live in the Kalamazoo area!!

Great business. Wonderful care. The staff are wonderful and friendly! Highly recommend!read more

Haven't been to the ortho in 8 years. Called to get a cracked retainer replacement, they were quick…read moreto get me in and did an excellent job. Staff was extremely friendly and transparent from start to finish If I ever need an orthodontist in the future I will 100% be visiting Sage again and recommend to others! Thank you!