We were transferred to this office when our dentist retired, it was right before a scheduled…read morecleaning so we kept our appointments. The cleaning went fine and in the course of having the X-ray it was determined that I needed to have a crown. I checked out and was given the cost estimate for the crown. we set that up for 2-1/2 weeks later, I paid the estimate and came back for the procedure. Some time after the procedure was complete they told us they did not take our insurance. This certainly would have been something to tell us before an expensive procedure. They told me it was my responsibility to check that. Technically that is true and if I had been searching out a new dentist for myself that is what I would have done. There was a bit of trust on our part that our old dentist had considered this when selling his practice, we assumed the new dentist took our insurance. It also seems to me that people whose job it is to bill patients and work in this capacity 40 hours a week should have recognized and alerted us to this fact that they didn't take our insurance. The service was fine for the hygienist and dentist but horrendous service in the front office.

From the owner: Brite Dental Partners in Battle Creek, MI, led by Dr. Brad Thayer, delivers concierge-style…read moredentistry with a focus on comfort, precision, and advanced care. The practice offers same-day emergency dental appointments, dental implants, clear aligners, TMJ therapy, and more—using modern technology like 3D digital X-rays and intraoral cameras to ensure accurate, comfortable treatment. Learn more about why Battle Creek community trusts us — read our article on Medium (search: “Comprehensive Dental Care You Can Trust in Battle Creek, MI)

I had an unpleasant experience with being billed for an appointment I missed. Either they didn't…read moremake me aware of that policy or I didn't notice the statement in the stacks of registration forms I filled out. This is not the first medical appointment I've missed in my life, but it is the first one that has been billed to me!

This place is the worst! Save your money and go somewhere else! I'm new to the area, have BCBS for…read moreinsurance. I called before scheduling an appointment to check if I was covered... office girl said I was all set. Scheduled a crown procedure and they gave me a quote. I got a bill a month after the procedure and they're now saying I'm not covered. "Everyone in this office knows that we don't take Blue Cross Blue Shield", is what I was told after I tried to fight the extra charges. I wouldn't schedule anything if it was out of coverage. I went there, they took copies of my BCBS card... no one in the office said a thing! Don't use this dentist! They will overcharge you the first chance they can get. Lobby only had old people in it... I thought that was strange. Probably easier to take advantage of the elderly! DONT GO HERE!!

Dr. Morris is very skilled and has an excellent staff supporting him. Plus he has top notch…read moreequipment and has the ability to complete many procedures that take weeks in a lesser office.

When dr Morris owned this office it was great. After going there for almost 30 years I had to leave…read moreAfter he sold his practice. I think they started pushing expensive treatments that weren't necessary. Then I was getting a full bottom implant done after removing my teeth and cutting open the gums while trying to install the post he found a puss pocket that he should have seen on the X-ray meaning he could only do 2 post and had to do a removable denture and not implants. To top this off they postponed the delivery of the denture 3 different times pushing delivery into a new year. When I when to move to a different dentist I was told I had a $300 dollar credit 2 days later I was told that I didn't have a credit but that I owed $412 dollars because of their delivery delays. I find this outrageous I was ready to go to the appointments they or their lab messed up not me. Their are a lot of good dentist in Battle Creek I would avoid this one.

*problem has been solved, this is my original comment with 1 star rating* "They will quote you a…read moreprice and have you pay it upfront, they trick you into thinking that quoted price is what you will pay. Once they con you into getting the procedure done they will hit you with a bill almost twice the quoted price you already paid. They blame the insurance but these scam artist knew exactly what the were doing. Do not even step foot in the door." *edit* After having a conversation with the VERY helpful employee that commented on this review, she was able to figure out the error that led to us being charged the extra amount. We went from owing 450 to getting a refund of 48$. Im very happy with the follow up that I got, my problem has been solved and I now know it was a billing error. I no longer think Aspen Dental is trying to rip you off, it just seemed like it when the original employee I talked to brushed me off and blamed insurance. Im going from 1 to 3 stars, the lady who helped me deserves 5, but the lady I talked to originally wouldn't even bother looking at the situation and dismissed me as if I just didn't want to pay my bill.

Absolutely a nightmare to deal with. For three months I have been going through the process of…read moretrying to get a couple if cavities filled. Took over a month just to get in to get x-rays and a consult since they cancelled and rescheduled three various times. then they scheduled the dental work to be done over another month out since their doctor wouldnt be starting until September. I had to pay up front all of my co pay. Now they have called to cancel again and rescheduled because the doctor isnt available again. Worst franchise ever!

Crazy how many 5 s reviews there is for this place, BUT it's 100% earned. Been to many denti in my…read more57 years. Trust me this one is solid. I don't like that they charge more for cleaning services than Delta Dental allows but all else. Is top notch. I've been to other Portage dentist that not only try and talk you into unnecessary treatments to pad their income and Doc Kip and all the staff have a positive, welcoming, and listening level of engagement. In Portage I dealt with arrogant self important Dentist that thought all others were beneath him and not entitled to ask questions. Kip invites the conversation and you will also learn a little about his family too. Highly recommend.

After moving from the Seattle area to Battle Creek five years ago, I switched dentist so I could go…read moreto Dr. Etheridge's practice. It was the best decision my family made. Dr. Etheridge is the most skillful and caring dentist I have ever met. If there is one thing I am petrified of, it's dentists! But...he made me feel safe and did his utmost to perform the necessary dental work pain free. His staff are absolutely wonderful. I had an emergency and they worked me into his extremely busy schedule and never made me feel as if I were a problem. So yes, I highly recommend Dr. Etheridge and his great staff.

CAUTION&WARNING 09/15/2025…read moreUneducated, Unprofessional... Once you are taken into the back & meet the dentist & nurses, that experience will explain itself on the caution warning & 1 star rating, the receptionist's who sit behind the glass are good people, after that refer to caution warning... ShalomShalom Brothers & Sisters

This is the first dental office, and Dentist, that we have cared for in a long time!…read moreVery clean, friendly, and they take insurances. So far so good! -Per Rita

I had been a patient for years but Houghtaling retired and Covarrubias took over. Suddenly at my…read more2024 annual cleaning I had nine cavities. I should have gotten a second opionion. I proceeded to have the work done and have had pain ever since in the areas she "fixed" One crown popped off within a month and she put it back on and it had fallen off because she hadnt made sure the bite fit together properly. I have contined to have pain for two years and went to a new dentist today. All nine of the areas she had done have to be redone because they were done improperly. Because these teeth had already been done once my insurance will not pay to have the work redone and fixed so I am out a couple thousand of dollars.

During a teeth cleaning I had my gums stabbed and tooth damaged to where I feel the damage when I…read morefloss. This area got infected. I wasn't upset because mistakes happen, but when I came back in to address this issue, they wanted me to pay for the service. They claim that it was coincidence, but the trauma site would not have gotten infected if they had not inflicted that trauma on me in the first place. I had a few cavities filled here and Dr. DeRose offered to fill in a slightly misshapen area on an otherwise healthy tooth that I expressed concern about - but it did not NEED work. There is a tiny hole in this filling that catches debris that I can't properly clean. Dr. DeRose's work created a new issue for me and wants me to pay to correct it because the initial faulty work on that tooth was done for free. They wouldn't discuss it logically, but rather kept repeating "he did you a FAVOR!" Which, yes he did, and I really appreciated that! However this favor created a new problem that I didn't have before. When asked, they said they'd correct it for free *had I paid for the initial service.* So evidently he does not accept accountability for work he doesn't bill - trapping me to be financially accountable to fix his "favor." They kept accusing me of just wanting free work, which is not the case. I've paid hundreds of dollars to them for their services no problem. I just don't think I should have to pay them hundreds more to fix the issues THEY created. I would not recommend this place to anybody because of the damaging service and insulting demeanor in which I was treated when trying to resolve these matters.

I have dentist chair fear. But this place makes me feel very comfortable. Dr DeRose is awesome!…read more Everyone that works there is very nice. They have a great payment plan.