Wonderful staff - helpful and kind. Dr. Mulder DeJonge take time and really cares about her…read morepatients.

Had such a great experience here. The staff is very knowledgeable and friendly and Dr. Mulder was…read moresuch a delight to work with. She took the time to explain things and understand my needs. I'll definitely be a regular here!

My family has frequented Harbor View Eye Care for over 15 years for eye exams, contacts, glasses,…read moreand high-end Maui Jim sunglasses. Upon my recent visit to my hometown, Dr. Meengs gave me an 8:30 am, fast exam, fitted me for contacts, and explained everything in a friendly manner (5 Stars to that man, he is awesome!) But then I went to the front desk and the customer service took a verticle nosedive into Hell. An older man by the name of Brian took my paperwork. After Meengs returned to his office, Brian gestured toward a display and shortly said, "You need glasses. Pick something." I finished about, found some frames, and asked for lenses slightly weaker than my full-power prescription because I've struggled with migraines in the past. Brian simply said, "No." I pointed out that Meengs had agreed to do so. But Brain looked at my paperwork and said, "Only for your contacts. And I wouldn't have agreed to that. You should be wearing your full prescription." At this point, I thought I was speaking to a senior optometrist. After all, he had just voiced disagreement with Meengs' prescription. Sensing I would get nowhere, I asked for my written prescription so I could excuse myself. He gave me a paper for full strength glasses, which I hadn't even tried. Then he refused to give me a paper for the weaker contacts that I was actually wearing at that moment! Flabbergasted, I left, feeling as though I had wasted my time and money. Over the next week, Brian called me several times. He kept telling me, I needed to pay for glasses so that he could order them. Consistently, I asked for the slightly weaker lenses, the same strength as my contacts. Repeatedly, he dismissed anything I had to say and stubbornly told me, "No," and, "That's not legal," and "I won't change your prescription." Given how forceful and finite he spoke, I began to think that perhaps he was a new owner... I did not want to deal with such a pushy and unfriendly individual. Except he had sent in my Maui Jims to be fixed; I had to go back to pick them up! On the morning of my flight, I went to get my sunglasses. Although I approached him as friendly as possible, Brian was short with me. He overcharged me for the service of sending in my sunglasses. I asked for an itemized receipt, which he spent 5 minutes doctoring. I did not want to go around with him over $50. Except this time, my retired businessman-father was with me and he wasn't having it. Brian refused to go over the receipt. He REFUSED to give my father a PEN, (seriously!) He told us, "[we] should just leave," because he did not care what we had to say about how he treats his customers, "[he] was there to make money," and we weren't buying contacts or glasses. In the end, I went elsewhere to an ophthalmologist, and without issue, got what I needed. Both the ophthalmologist and an optometrist agreed, there is nothing illegal, nor liable, about selling weaker lens than a prescription, one simply won't have the best vision possible. 20/15 vision isn't worth migraines, not even 20/20 imo. So what's the best part of this customer's nightmare??? Brian is an OFFICE MANAGER!!! This stubborn, inhospitable man who voiced disagreement over my exam and my prescription is NOT an optometrist! Harbor View Eye Care is a nice store with a great location and an awesome optometrist, (Meengs.) BUT the 'non-owner office manager' is a grade-A.rrogant sob who has no business calling the shots on anyone's prescription, let along giving any type of medical advice. He should have referred to the DOCTOR who was literally down the hall or asked for additional paperwork if he felt anyway liable for filling a customer's request. Get this powertrip away from people or at least some hospitality classes!

So pleasantly surprised to see how wonderful the entire staff was! From setting my appointment…read morewith Amber, to the final goodbye. I have never felt so welcomed by any other eye care company. Thank you, Harbor View Eye Care, it felt like the most normal experience in 2+ years. That means everything in this crazy environment! Awesome experience!

Suckered my mother into buying a pair of glasses after telling her that they were covered by her…read moreinsurance - well, they ended up not being covered. So she got stuck with a $600 bill. When she tried to make sense of what happened and how to resolve it, she was promised on five separate occasions that a supervisor would call her back about it. Not a single person ever called her back, all the while they kept insisting the issue was "under review." What they DID do, however, was send the bill to collections, giving my mother's credit a completely undeserved black eye. She never received a single final notice beforehand. I've been going to this location my entire life, and I'll never set foot in here again - and every single person I know in this town is going to hear about this.

What a great place to receive care and find a group of individuals that actually love their job and…read morelove helping others. Having went other places before this experience was beyond exceptional. We will never go anywhere else. Highly recommend

I'm so thankful I found Lakeshore Eyecare. I checked myself in, got myself a cup of coffee that…read morethey had set out, and waited for only 5 minutes. Doctor Rebecca Jacquemin took me back to the exam room, asked what I do for work, what kind of strain I put on my eyes, all the usual exam questions. All in between she was so personable, and so fantastic and sweet. ( She also took an x-ray of the inside of my eye, and found out I have a freckle on my retina, thought that was interesting! ) Then came the shopping, and trying on pairs of glasses with the help of Linda Cope. She was honest on what looked good on me, and what didn't. I'm so thankful I found a great style thanks with the help of her, I didn't even notice the once I have now till she pointed them out. The whole process of my exam, ordering my glasses, and having them ready was so quick, only a week. The customer service from all the ladies was really so outstanding.

I believe I had a reaction to the dilating eye drops they used at my exam last week. I reported…read moreunusual pain during and after the exam, but they just dismissed it. All that they did was offer a plastic sunglass-type covering to reduce the light. That really didn't address the type of pain I was having. The pain continued over the weekend. Assistance over the phone was virtually non-existent. Rather than help, the office manager who I talked to dismissed my concerns by saying that she had never heard such a reaction in all her years there. I was able to request a follow-up appointment, but that won't be until next week. Apparently they are very busy. I cannot in good conscience recommend this practice.

While I did not have an appointment, Dr. Floods team saved me on my vacation. I unbelievably forgot…read moremy contact lenses while visiting my parents from out of town. I visited two other locations before Dr Floods to see if they could help me out in a pitch. The first two said they could not assist, but Dr. Floods team saved the day in providing me lenses while I am on vacation. Thank you for your great service!

I have moved from Saint Joseph and have chosen to continue getting my vision care here because of…read moreDr. Joshua Byers even though it is a three hour drive. He is excellent, patient, easy to talk to, and answers all my questions. All of the associates at Flood's have been very friendly and efficient.

I stopped in with a problem while traveling from Chicago. The screw had come out of the temples of…read moremy glasses, which I had not bought from them. They immediately went to work and found a screw that fit, cleaned my glasses, and sent me on my way without charge! Very friendly staff.

I had been going to them for the past decade but recently things have gone really downhill. When I…read morewent to get a new prescription, they gave me the wrong one. I had to go back a week later and ask for a new prescription. After I got these new contacts prescriptions written down, I went and ordered contacts online. The site checked what I reported as my prescription with what the eye doctor had on file, and there was a discrepancy. Turns out that the prescription that the doctor had written down for me was different from what they actually had on file, and they had given me my old prescription instead. When I called and asked about it, they were not sorry about it at all or showed any understanding. Also, they're really expensive. But I'd rather pay more and get good service rather than waste weeks of my time with them.

Everyone was Very Personable and Thorough, including Dr. Austin. Thank You for what you do and…read moredoing it Very Well.

From the flexibility in meeting my busy (and changing) schedule to the email and text reminders…read moreconfirming the appointment this is a quality business who knows how to treat their customers! No wait time and they coordinated with my insurance without delay. Highly recommend these courteous professionals for all your eye care needs!

This was my first time going to Rx optical. The optometrist I saw was great, explained a lot…read more However, I don't think I'll be going back bc of the up front service. The staff first gives you the cost of lens and frames with everything on it, which a part of it I think was dubious & not well explained, like how far to the sides I wanted to see with my lens which differed in price??? Never heard of that before but the total bill would have come to $400, which I said no, and she narrowed my side sight down which brought the price down to $200. I guess if I want to see that far to the side, I'll turn my head. After I got home I saw there was a charge for $30 for a protection plan, which I was not asked about or was it even explained to me. When I went back for my glasses I asked if there was something to show what that plan was. She showed it to me in their flip up book. I asked if there was a handout I could take home. She said she could copy the page for me. When i tried on my glasses they were crooked so the service person got them straightened for me. Thought they fit OK but when I got home I realized the part that goes around the ear was sticking out too much & I could pull my glasses off with out any resistance. I haven't been to the optometrist in 3 yrs. but i then remembered that places i had been before always adjusted the stems around the ear before i left. Obvious they come from the factory with the ear part higher because they need to be adjusted around the individual ears, however that was never done. i did go back the same day and & asked if there was someone there who was trained in adjusting glasses bc that should have been done before I left the place, so it was then done. I don't know if they are not trained that well or they are lazy. This is a chain, I don't think it is as reputable as a stand alone optometrist. I'm sure it's a starting point for a lot of optometrist, & I don't know what the chances are that the one I saw will be there next year. I don't plan on going back, it is not that reputable in my eyes

I arrived early to my appointment and a lady arrived after me, who was more than 15 minutes late!…read moreSo even though she was very late, they took her in before me! Totally fucking bull shit! So my appointment was at 12:30 and it's now 12:45 and they still haven't called me back yet. I guess I'll be finding a new eye doctor .