On 8/5/26, I scheduled an eye exam appointment for my husband, online, for 8 AM on 8/7/26, at the…read moreHolland clinic. He received a confirmation email for the appointment. On 8/7/26 he arrived early (for check-in) to his appointment and was rudely told by the receptionist that (1) he had no appointment, followed by (2) his appointment was scheduled for 8/10/26 at the Grandville clinic, followed by (3) his appointment was not scheduled until 12/10/26. My husband provided the confirmation email he had received. It was then that the receptionist stated they were having issues with their online scheduling. At no point did she apologize or try to remedy the situation. Customer service was completely absent after driving 30 minutes for the appointment. We do not recommend this provider.

I'm not sure how they get such high ratings for children. They definitely do not know how to treat…read morechildren's fears. The reception staff acts like your presence is an inconvenience. They dilated my 6yrs eyes and then left us in a room for 40 minutes giving her enough time to work herself in a frenzy of fear. Then they got impatient with her for her anxiety attack. By the time we left she was in full panic attack. Then we get to our appt for her glasses. The day of radio silence so we thought all was well.... wrong... apparently they tried to call me multiple times. They had my phone number wrong, buy didnt even try to call dad. They then sent an email a hour before our appt as we were on the road to the appt to inform us the glasses weren't in. They gave such attitude when we got in like why did I give them the wrong number... I didn't... they did that to themselves. Plus they also had dads number. They also had all day to send an email and not RIGHT before the appt. Definitely will be will looking for an alternative pediatric optometrist. Do not take your children here. We ended up getting recheck at the Grandville office and they were so kind and amazed at how bad the Holland office messed up my daughter's prescription.

I wanted to wait a month before I wrote a review to really see how my eyes would be after sometime…read moreto recover. Needless to say, it's been the best investment I've ever made on myself! The first few weeks my vision was at 20/20, and now after 1 month I'm able to see 20/15 which is better than 20/20! The team is super accommodating and helpful. One time I thought I had an emergency and contact the doctor during the weekend, and he was able to ensure everything was fine and it was a common effect I was feeling, and didn't get upset I contacted him on the weekend for something that turned out to be a false emergency. My only side effects currently are Halos, but I was told they should slowly dissipate in a few months so I'll probably update this review later on. But so far, best decision I've made and I HIGHLY recommend the premium charge at Keil's to ensure you're getting the best technology and care. This is probably the one purchase you don't want to skimp on.

2 hrs for a 15 min consult. Was told it takes 1.5 hours- of course it does if you make the clients…read moresit and wait for the entire time no value for client's time.

This place was AMAZING! I'm from Lansing and was a little nervous at first going somewhere for…read morelasik surgery that wasn't near me or recommended to me by my eye doctor, but they did a phenomenal job! I was also skeptical because I was paying for the surgery through a groupon... but the whole thing was legit! I had no complications and all the nurses and doctors were very nice, especially Stephanie who I believe was an office manager. From one skeptical person to another, you have no need to be worried, this is legit, professional, and a steal when it comes to the prices of Lasik surgery!

I am writing to formally complain about the unacceptable service and lack of professional conduct I…read moreexperienced during my recent attempts to secure a medical consultation. On August 16, 2026, I scheduled a virtual consultation for 1:30 PM. I was not informed beforehand that a specific Microsoft application was required. Here is the first issues, this company never informed the customer that a certain microsoft video app is needed for the virtual consultation, you dont find this out until you attempt to have the consultation. So instead of a video consultation I called the company for a phone consultation When I called for assistance, I was placed on an extended hold before being connected to a non-medical representative who was unable to answer my medical questions. There were many medical questions that he could not answer because he was not a doctor therefore he had no knowledge about. I specifically requested to speak with a doctor and was scheduled for a follow-up appointment at 3:00 PM the next day. On the morning of August 17, at 9:17 AM I called to confirm that I would be speaking with a actial physician. The rep confirmed that I would indeed be speaking to an actual doctor at 3:00 PM later today. I then asked would the company call me or should I call. I was told that I would receive a call at 3:00 PM. Despite this confirmation, I received no call at the scheduled time. When I followed up at 3:15 PM, I was again placed on a long hold. This rep looked at the notes in their system and confirmed that I was indeed scheduled to speak with an actual doctor. I then asked him if he was going to find an actual doctor. He then put me on hold, which lasted about 15 minutes. When he returned all he can do was apologize because he could not find an actual doctor or anyone for that matter for the second scheduled consultation. I then hung up the phone. Shortly after hanging up, I received a call from a representative who was rude and unprofessional, yet still not the medical professional I had been promised. The lack of coordination and failure to provide access to a qualified doctor is deeply concerning, especially given that this consultation pertains to a surgical procedure involving my eyesight. I expect a higher standard of transparency and reliability from a medical provider. I look forward to your prompt response regarding how you intend to address these systemic failures. Please post your respone to my complaint and do not ask me to contact you privately!

Dr. David Goran is as professional, knowledgable, and friendly as anyone that we have every met. Dr…read moreGoran and his staff thoroughly tested my wife and I, and after fifty years of both of us wearing glasses we underwent corrective surgery and were freed from having to wear said glasses. We still need reading glasses but those are a far cry from the $500+ spectacles that we used to buy. Dr Goran's follow-up is just as thorough and as professional. What a chance at changing your look and your life contact the good Dr. and his staff. You will be pleasantly surprised.

Dr. Boss is amazing. He is an extraordinary doctor and I felt so fortunate to have had the best. He…read moredid excellent work, wonderful care, personal attention and kindness to me before and after my surgery - exceptional! His staff in the Holland office, as well as the Lake Drive Surgical center was outstanding.

I called as a new patient to make an appointment. The woman on the phone was unbelievably cold…read moreand rude. She took my info and said she would have scheduling reach out to me to make an appointment. Normally doctor offices will give you a time frame on how long it will take for someone to get back with you but she would give me no time frame at all. I asked her if it would be a day or a week and she said another office recently closed their doors without notice and they were currently trying to reschedule "thousands" of patients. I asked her if I should be looking for another eye doctor and she repeated that someone would reach out to me and then abruptly hung up in my ear. The rudeness and unprofessionalism of this office is OFF THE CHARTS!

I've been coming here for almost a decade, and it's been great. When I first moved to Kalamazoo, I…read moretried three different optometrists and was so unhappy. I needed new gas permeable contact lenses, and the folks at other places couldn't get my prescription right and kept trying to get me to switch to soft lenses which I was not interested in. I was recommended Dr. Standiford by a friend because he's a contact lens specialist. He did an exam, asked me lots of questions about how I wear my lenses, and reached out to my previous optometrist from before I moved to get the brand and prescription of my last good pair of contact lenses (something the other optometrists never bothered to do). The lenses I have now are great. He's also been able to provide me with lots of advice about Lasik and its alternatives and the pros and cons given my specific case. He's never pressured me to get additional services or get new lenses when my prescription hasn't changed. I trust him, and it's great. Everyone I've interacted with in the office has been pleasant, and they were even able to accommodate a rush Rx request when I lost a contact on the streets of Barcelona. In the last couple of years, they started taking EyeMed which is a huge plus.

Wasn't notified of upcoming appointment because they had the wrong number for us. Which pushed a…read moremuch needed appointment further back. Thought they would squeeze us in since it was their fault but they did not. Wait another month and goodbye! So disappointed!

I drive from over an hour away, and it's well worth it, to see Dr. Lori Smolinski. She was the…read morefirst eye doctor to ever explain what was going on with my vision and always takes the time to listen to any concerns I have. She is very thorough in examinations and gets my prescription spot-on every time. I feel very comfortable explaining any concerns. I also love that I can pay a small fee for the Optos instead of needing dilation. The front office staff is friendly and efficient.

RUDE!! The…read moreoptometrist i saw was a lovely personable lady. Too bad she works here cause there staff is RUDE. IF IM LAYING DOWN HUNDREDS OF DOLLARS AT A BUISNESS I EXPECT NOT TO BE TREATED LIKE GARBAGE. I will be taking my business elsewhere.. There is one female staff member we have witnessed treat multiple customers very poorly. How she still has a job there is beyond me. Save yourself the trip and visit an office that values the patients and treats them with respect and courtesy