Became a patient at Metro since my friend worked there as a nurse. Great staff, quick with…read morescheduling. Gerrit is an awesome PCP - he's funny and great at making you feel comfortable during appointments. Dr. Elderkin and Dr. Pete were my OBs during my pregnancy - both were very informative and scheduled extra tests and appointments for me, making me feel secure and confident and helped eased my mind. The nurses that worked the floor during my stay were extremely helpful and checked in often, helping us take care of the babies and brought in extra supplies to help with feeds & changes. They offered a lot of guidance and were very encouraging, especially nurse Heather (I believe she is a travel nurse). Overall, I've had a very positive experience with Metro!

The waiting time at this hospital is the most difficult place to see a doctor. I personally would…read moreadvise everyone to stay away from this place.

Horrrible!! Left in the hallway and never treated!!! Sickening service and pathetic treatment!!! Go…read moreanywhere else if possible!!

I am sitting in the Emergency Room currently it's Oct. 29th at 845pm. I've been here since…read moreyesterday at 2am. I also have been told we would be moving into a room since 6am. I will not leave. I have asked for a reclining chair numerous times and was told I cant have one. They also told me their hospital is full. So, these people wat me to stay up for over 30 hours and drive home after not being allowed any type of sleep or chair or pillow or blanket. These people suck at helping people. They have been completely rude to me, never offered me anything. Not a blanket, not a cup of water, nothing. This place is awful.

This is the premier hospital in W. Michigan…read more A level 1 trauma center that also has an extensive heart center that is now doing transplants, a state-of-the-art cancer center, children's hospital, women's hospital, orthopedic center and so much more. They have developed relationships with the Van Andle Institute, an internationally known research facility adjacent to the hospital, the Michigan State University College of Human Medicine (across the street) as well as the GVSU college of health professions, adjacent to the hospital. The parent company also operates hospitals in several area communities. We are fortunate to have this quality of health care in Grand Rapids.

Nursing and CNA staff were extremely caring and very professional. Doctors were not very…read morecommunicative. Physicians provided little or no feedback on progress. PT was almost non- existent in the 4 weeks our friend was there. Food was good. Facility was clean.

100% do not recommend working at the holland hospitals food service. The manager Kristi Goolsby,…read morehas made several racist and homophobic remarks about employees working in the cafe. At first it will seem like a nice environment to work in but the more you observe and listen to what's happening around you, you will soon realize you won't fit in unless you're white. Kristi Goolsby made a lot of racist remarks to me and my two friends at my time of employment there. I was told I couldnt speak Spanish to my co worker or any other language other than English because to her it was "unprofessional" and so called "dangerous". One time I talked about going to Mexico to visit my family and she directly said "Im not sure how you do it there... I get to scared thinking about it because those kind of people are dangerous savages" One time KRISTI GOOLSBY noticed I was acting off. She asked me what's wrong and I told her I was worried for my family in Mexico because there was a flood in my pueblo. She acted sympathetic and I thought she changed her ways. I was wrong. Later that shift before I left she mustve not realized I was around or anyone because I hear her talking to a coworker saying she wished the floor would've taken my people because of how dangerous we are. Crazy right?? Well there's more that's just the start. Later on my other friend called off for personal reasons. Kristi Goolsby brought her into the dish room and told her she wasn't allowed to call off (we have 3 call offs a year btw this was her first) because she has a job. My friend explained it was a personal matter. Goolsby goes on to tell her "Your parents didn't leave their country just for you to throw your life down the drain" because she called one day off.... my friend being her is NOT going to tolerate disrespect so she kindly said that it was her last day after hearing that. Krisiti later come to me the next day saying my friend quit and I said I already knew and she rudely said "how" I said because were friends and then demanded to know what we talked about and see my phone. As well as cornering me to see my phone after telling her no multiple times. if you didn't think it could get crazier it gets crazier.... Later on I got a new coworker. We instantly had a connection and a became super close friends. we would order Starbucks or breakfast for eachpther during our BREAKS together. Goolby said we weren't allowed when we were because it was during break time not work time. See how crazy this manager is?? anyways. My friend was trying to add her mom to her insurance since the insurance at our work place was pretty good. she asked the manager for some help and goolsby responded with "why? is your mom unemployed or a deadbeat? why doesn't she have insurance does she not have a job?" which is super inappropriate. Aswell as adding your mom too a better insurance is a good thing not something to belittle someone for. One day the fridge dropped temapture and malfunctioned caused all the goods to go out. Me and my friend got yelled at for not paying attention but yet there was a lunch rush and it wasn't OUR job to do that since it wasn't on our list because goolsby insist we don't help each other out and only do our own list. we did exactly what she asked for. like how is a malfunction our fault? You're probably wondering if we ever went to HR about this. the answer is yes. several times. Me and my friend went together actually ask spoke to Julie Marroquin. She took our notes seriously. She conducted an investigation and said she would talk to some leads and other coworkers. Even during that time me and my friend would go to Julie Marroquin or email her about every incident so we would have proof. Kristi Goolsby found out what was happening and cried saying she didn't do it and took a day off. aww you got caught. During this time she would make smart remarks and retaliate towards me and my friend. After 1-3 weeks. Julie Marroquin didn't take our word seriously and blamed me and my friend for making everything up. We shortly quit after since everyone was making us miserable. Later to find out that the Leads were BRIBED to lie about us and said Kristi did nothing wrong event ho they knew it wasn't right. There is so much more to say but I hope you guys get the idea... this place does not care about you unless you have power.

I mean, if a hospital can be rated on Yelp, I will give this 5 stars. Went for my…read morecolonoscopy/endoscopy with Dr. Hamby. What I nice, and I must say, extra clean hospital. The girl at the front desk was very nice and smiling, being it was so early in the morning. All staff, doctors and nurses were friendly and helped a girl relax for this very invasive procedure.

Doctor didn't listen to me at all. Kept interrupting me, talking over me, repeating questions I'd…read morealready been asked. Asked if I was taking a decongestant after I had listed all the medication I'd taken, one of which is a decongestant. Then he told me I have a viral infection and there's nothing to be done. Follow up with my primary care provider in a week. I feel like I got the medical equivalent of being told to go bother someone else. Doctor was rude and condescending the whole time. The nurses and receptionist were nice.

I went in around 7:00 I had no wait time…read moreWas seen right away Extremely professional and nice staff They all were smiling, and laughing I felt very comfortable Also every room and bathrooms were clean Definitely recommend this place

I went here to resolve a few important health issues for me. First off, the office staff are super…read morenice and friendly and helped to make the whole experience pleasant. I saw both Dr Flynn and Dr Auburn, as they both have certain specialties and complement each other. Dr Flynn was very personable. He took care to understand the health issue I was looking to resolve, and then isolate what was causing it. He has his area of expertise, including Chinese medicine and acupuncture, down to a T. I also got a consultation from Dr Auburn and she knew what was happening and how to improve certain things including figuring out the underlying causes of certain body conditions for me. She is very thorough and wants to ensure she covered all the points I had attention on. The service overall was great and I highly recommend it.

Calming music. Friendly people. Bizarre practices. (Bordering on mysticism)…read more If holistic medicine is to be used at all, it should be used only in conjunction with conventional medicine and not as a replacement.

We are always greeted at the door, there are rather long wait times at certain points of the day,…read morebut you see them working to get as many people back as I can. They do a wonderful job at keeping the waiting room wait times updated. But once you get through the door, things change a bit. The facility is still beautiful. The doctors and nurses are great, but the attitude changes when it comes to keeping someone overnight or longer. They always seem to want to drag out these tests over a few days so you are in the hospital the whole time

St Marys sends nasty sadistic wenches to do blood draws at my facility. One woman actually scraped…read morethe needle around in my arm while trying to sever my vein after drawing blood. She even sneered at me the entire time. Note also that most of the blood draws were not even authorized by the facility. St Marys was just milking the system.

I was seen at ER 10/10/2025 after falling off a 20' ladder…read more From the check in to my room through the x-ray process and then check out these people all were so kind and patient. Top notch. A+ I was very nervous and in a lot of pain. They ALL eased my anxiety. I couldn't be happier with the service. The facility was very clean with the top of the line equipment.

I recently was treated in their "Wound Care" area and almost everyone there was competent, caring…read moreand enjoyed their work - all three rare in healthcare these days. If they had rejected Trinity merger, and remained independent, I would have given them 5 stars - big mistake to merge.

Staff are so friendly, came to the ER and nurses made it a point to come in every 15 minutes at…read moreleast and give me an update. Didn't eat too much, but the food in the cafeteria was delicious. Very great hospital!!!

I witnessed a very unfortunate exchange where Dr. Maria Del Carmen Forrest MD was absolutely…read moreberating a front desk employee to the point of making the staff member cry over having to move her car because the parking lot was being maintained. It was totally uncalled for and unprofessional and it is a really bad look for your system. She might need some training in professionalism.

I arrived around circa 7:00 pm Wednesday and was being fully examined by 8:30 pm. Most of the staff…read morehave been great. It is now Saturday and I was admitted circa 1:00 am. Thursday morning. The meds are alas, finally helping. BTW - The food surprisingly good and arrives quickly.