They don't care about their employees at all. They would rather have you throwing up on the job…read morethan staying home to actually get better. They say they are a family but talk behind your back. High turnaround rate-I wonder why. Stay away and do not work here.

This was my first visit. I felt bad coming in with one of the receptionists having an issue with…read moreher computer system and being on the phone with a technician. I think the billing person was then trying to handle check outs and now additionally check ins, so there was a small line and delay but not too bad of a wait. During my appointment I was completely thrown off that I was getting my pupils dilated and without question or advance notice. The day before I got a call about the location and if I knew how to find the place, but no notification that I would be getting my pupils dilated, that I should bring contacts or prescription glasses, or sunglasses. Additionally the appointment ended up being an hour and a half which it has never taken that long. I had only anticipated an hour so I had a conference call that I had to get on so I had to put an earbud in while listening to Dr. Bast give me his assessment. He was very descriptive and helpful, confirming my already known inability to get lasik and crushing my hope of ever having my eyes ever be 20/20. The staff is very nice otherwise.

I drive from over an hour away, and it's well worth it, to see Dr. Lori Smolinski. She was the…read morefirst eye doctor to ever explain what was going on with my vision and always takes the time to listen to any concerns I have. She is very thorough in examinations and gets my prescription spot-on every time. I feel very comfortable explaining any concerns. I also love that I can pay a small fee for the Optos instead of needing dilation. The front office staff is friendly and efficient.

I can't say enough nice things about this place! The doctors are great, the staff is great, and the…read moreatmosphere is very good. I highly suggest everyone go here!

Quiet, calm environment, professional staff. I have been…read morecustomer here forever and have always been satisfied with service and products. Just starting out with Dr. Kresnak this year, he is very knowledgeable and thorough . Previously Dr. Davis and Dr. Sokol were my doctors and all of them provided great care.

I've had lenses replaced a few times at Grand Rapids Eye Care. One of those occasions, I again…read moreexplained how I wear them which effects how high up the lense the invisiline (bifocal) is placed. They came back from the lab wrong, left lense. Took them back and re-explained the issue. Did an exam which showed I was correct. Lenses sent back and corrected. This past July I dropped off frames to get new lenses. Explained again and was told I was overdue for an exam. I stated this prescription was working perfectly and was not necessary. He looked up my cover​age in VSP, said "You've got good insurance and your exams are free." Turned down the exam. Not necessary. Prescription fine. Paid my deductible. Next morning, he calls me dayong the insurance company turned it do​wn without an exam and wanted yo schedule an exam. I turned it down and told I'd be in to p/u my frames and refund. I immediately called VSP who stated they received yhe request that's pending and did not/would not tell them that. I returned and picked up my frames and refunded copy. If I was told it was their policy, I can respect that. He lied blaming VSP to get the "FREE" exam out of my insurance company on top of the $600 sum lenses. I will mot do business with a dishonest retailer. The exam every two years is a recommendation not a requirement per VSP.​​​ ​​​ I will give someone else the "FREE" exam who doesn't lie to me to get it cause VSP will pay it. And we wonder why healthcare costs are up?

Waiting 2 hours to be seen every time No need for such poor…read morescheduling First wait an hour in waiting room and then another hour in examination room

They have helped my Wife with Cataracts, and did a wonderful job. Very professional and the office…read morestaff was very welcoming.

I had an excellent experience with my first time at Cutlerville Eye Care!…read more Upon walking into the business I was welcomed warmly and helped right away. After completing the paperwork I was walked back to start my appointment, almost immediately. This is always a great perk to not have to sit and wait for who knows how long due to someone being behind schedule. I really liked that the assistants get the process starting by asking some questions and doing a couple of the first tests. After I was done with that portion I was personally walked into the exam room and greeted by Dr. Goodfellow just a few moments after. Dr. Goodfellow did a great job at asking me questions, learning more about me and my issues. Through learning more about me, he was able to give some great advice with even better reasons to back up his professional advice. I left with a totally new prescription that fit my eyes WAY better than my previous. I especially like that he wasn't afraid to give me a weaker prescription than my current one - this to me feels like he isn't trying to make my eyes worse and keep me coming back for new prescriptions and really just trying to create the best solution for me on the spot. My latest perscription is perfect and I am greatly satisfied. Thank you!

The staff here are always willing to go that extra mile to take care of your eye health and be of…read moreassistance. The doctors are top notch and very knowledgeable as well.

Very disappointed with their service and treatment of a long time patient. It had been a few years…read moresince her exam due to aging and illness. I was the driver for this elderly woman, who is also in a wheelchair. In addition, I recently had shoulder surgery so operating with one arm, the other in a large sling. We arrived 9 minutes late, for an early morning appt, there were no other people in the waiting room, not even one. She simply said Doctor can't fit you in today he's very busy. You are 10 minutes late. At first I thought she was joking, due to that fact that we were the only ones in the waiting room. But she said no, you must reschedule. Absolutely ZERO compassion for this woman or what it takes to get to her to appointments. I apologized for being late, and asked if she could please try to fit her in. No. We will not be going back to this office and I would NOT recommend them.

Absolute worst place. Verna at the front desk is crazy rude. She is easily overwhelmed. Given her…read morejob duties she probably shouldn't be working there. Deb the "office manager" laughed at me over the phone while I was trying to understand the cost break down of my visit. Finally worked out my costs and reduced it to what is should have been given their lack of disclosure at the time of service. This place does not value your time. I was brought back to the room and waited then brought back to the waiting room again to get bumped by another patient. Finally seen then told to return another day to check my numbers again. I work full time and have other things in my life that for me to schedule another appointment is out of the question. Just get it all done at once.

Great care. Thorough exams. I have been a patient there for over 15 years. Simply very good, top…read moreto bottom .

Comprehensive Eye Care Felicia A. Slate, O.D…read more 2700 5 Mile Road, NE, Ste 102 Grand Rapids, MI 49525 616-361-6612 www.ComprehensiveEyeCarMI.com I've been going to eye docs for years and this is the best experience I've had. I was able to book an appointment just 5 days out. My eye exam lasted about an hour and Dr. Slate was very friendly and thorough as was the office staff. I highly recommend Dr. Slate and her staff for your next appointment.

I had been having huge problems with the "big box" eyeglass stores. A friend suggested I try…read moreWoodbridge in Grandville. She gave me the receptionist/optician's name.(Natalie) I got up my nerve and gave them a call. They couldn't have been nicer. Dr. Woodbridge is very personable and a sweetheart. I got a real, comprehensive exam. She has adorable kids. My eyes are good, but they have changed since the exam at the "other" place. They take my insurance, which is great! I like to wear vintage cateye frames from the 50s. Wasn't a problem. Natalie got it all measured up and sent out. She is very knowledgeable about vintage frames. They do seem to have a nice frame selection. Vicki was very pleasant too. I was concerned at first that Grandville was a drive, but definitely worth it. It's right downtown and easy to find. I guess what I really like is, this is old school service and courtesy. You aren't treated like "a-take-a-number-piece-of-meat." Definitely will be going back and telling everyone I know.

Just had my first appt and really enjoyed this office and it's staff!…read more The receptionist, ( both of them) were professional and kind. They had already checked on my insurance coverage, which takes a load off our minds right away. The optometrist, was amazing, and friendly! I could tell when I walked in people feel comfortable and cared for there. She took a full hour with me and explained different procedures with me, such as cataracts, contacts, bi- focals, eyelid correction& answered all my questions! Coming from a background where my brother Dr Dale Van Dyke, was always our family optometrist! I had moved back to Grandville and he was retired, so I tried the fast paced eye care places,like RX OPTICAL, etc...only to find rushed , and assembly line care. It was difficult to get answers and the followup I needed. I will follow up on this, later this year. Thank you WOODBRIDGE for being in Grandville! One more plus, my hearing ctr and there is a chiropractor ALL in the same building. I LOVE IT! L J Antonides