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    Cascade Ophthalmology

    4.0 (3 reviews)
    Closed 8:30 am - 5:00 pm

    By appointment only

    Updated over 3 months ago

    Services - Cascade Ophthalmology

    Eye surgery

    Eyewear fitting

    Cascade Ophthalmology Photos

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    Recommended Reviews - Cascade Ophthalmology

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    12 years ago

    Helpful 1
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    7 years ago

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    8 years ago

    Friendly staff and great service. I would recommend any of my family members to have their eye care with Dr. Henry.

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    Retina Specialists of Michigan - 5030 Cascade Rd SE

    Retina Specialists of Michigan

    3.6(9 reviews)
    1.1 mi

    I am wildly unimpressed with this facility. The staff is overwhelmed with work and that NEGATIVELY…read moreimpacts the patient care. I have very bad eyes and unfortunately have to come here. I don't have many choices when it comes to retina specialists in the area. Doctor Korot is very knowledgeable, but did not spend a lot of time with me. This was hard as a patient. I get other patients might have more urgent needs, but if I waited over two hours to see you because my retina is detaching, I'd appreciate better "bedside manner." Annual check ups matter too!!! If I could get a referral to a different doctor, I would change offices. Second reason I do not recommend this office: my appointments have been canceled last minute, and rescheduling is damn near impossible. I can never get anyone on the phone! The folks who do take calls don't work in the office and have to leave a note with the office. It took over five times for me to call and leave a message to get a returned call! Again very frustrating from the patient side. Finally, paying a bill is more difficult than it should be. You get the bill in the mail with a number to call. But guess what? The operators say the office is busy and they'll "call you back." I'm not sure what else can be done, aside from going into the office to pay my bill. I would argue that you have to go to the office to schedule and pay bills in person because the phone and email do not seem to work. Please do better, retina specialists of Michigan. You can hire more people to help with admin work, this might actually help patients.

    Doctors are the best, wonderful, can do painless eye injections. But when it comes to attempting to…read morepay the bill, it is a nightmare. If the doctors were not so good I would leave this practice. Who would imagine paying a bill would be difficult? Paying online was supposed to work but it did not. When calling, first you get an artificial assistant that frankly I first thought was a real person who did not know how to listen, but no, it was AI. Eventually I got a real person who said I would be called back by a biller. Never happened. I called at least 3 times. I don't drive but I may have to get a ride and go there in person to pay my bill. I am so frustrated.

    Photos
    Retina Specialists of Michigan - Dr Nathan Pezda, Dr. Liliya Shevchenko, Dr. Thomas Aaberg, and Dr. Scott Westhouse.

    Dr Nathan Pezda, Dr. Liliya Shevchenko, Dr. Thomas Aaberg, and Dr. Scott Westhouse.

    Retina Specialists of Michigan
    Retina Specialists of Michigan

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    Rx Optical, a MyEyeDr. Company

    Rx Optical, a MyEyeDr. Company

    2.7(6 reviews)
    3.7 mi
    $$

    Listen, I've not experience "bad" customer service from the staff, but I was told they were running…read more"10-15 minutes late," when I arrived. I waited 50 minutes. They didn't call to warn me or tell me to come in later which seems like a minimal effort courtesy.

    Apparently the space for a review is shorter than my description of things that went wrong at my…read moreappointment, so here's the cliff notes: A supposed professional (male) refused to answer questions for my informed consent, claimed that informed consent on my part would sabotage my eye exam, demonstrated very poor listening, insinuated that I had some emotional issue for being frustrated by his unprofessional conduct, THREATENED me, and condescended to me extensively. This was while I was alone in a room with him. Once someone else walked in and was watching, he switched right over to being polite - as if I didn't deserve basic human respect unless someone else was watching! The whole situation was quite bizarre and I am sure this optometrist would not have dared to treat a man so badly! I will definitely not be seeing him again and I regret the waste of using my eye insurance for this appointment when I could've felt safe and respected by seeing someone else. Note: I have had good experiences at Rx optical all the other times I've been there, so not all their optometrists are like this. But apparently the Knapp/East Beltline location was the wrong place to go!

    Photos
    Rx Optical, a MyEyeDr. Company
    Rx Optical, a MyEyeDr. Company
    Rx Optical, a MyEyeDr. Company

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    Cascade Ophthalmology - opthamalogists - Updated May 2026

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