I've gone to Hiemstra's for at least five years for my eye examinations. Their eye doctors and…read moreexamination staff are very knowledgeable and courteous. Their technicians are also very helpful with providing choices for glasses and assisting with adjustments to your glasses. The only negative is the cost of their glasses.

Been going here for many years. I ordered some glasses and was told that the 1 year warranty is…read moreincluded in the price he gave me. Then I learned all on my own that he was charging me $25 for the warranty without asking me and then saying it is 'included in the price.' well yeah it is you jackass because you added it! Will be going elsewhere in the future.

Wasn't notified of upcoming appointment because they had the wrong number for us. Which pushed a…read moremuch needed appointment further back. Thought they would squeeze us in since it was their fault but they did not. Wait another month and goodbye! So disappointed!

Very Organized & Efficient. Dr. Higgens removed cataract's from both eyes 20 years ago. I return…read moreevery year for a check.

The doctor who examined me yesterday (2/20/26) was THE BEST eye doctor I have ever seen…read more Gabby, one of his assistants was also very kind and professional. Thank you, Oakland location!

I've been a customer at this Rx Optical on Oakland Ave. in Kalamazoo for at least 18 years. I get…read moreannual check ups and have never missed a year. Yesterday I went in for an adjustment on new glasses I did not buy there this year, and was told that regardless of me being a regular patient/customer, they would Not adjust my glasses unless I paid a 35.00 fee. I wear progressive lenses and reading area is usually just a matter of adjusting how high or low the frames are sitting. I've had this adjustment done dozens of times with eyeglasses or lenses I have bought from them! The young lady, I think Melissa is her name (?), was pretty forceful telling me, No. She wouldn't do it because it was a lens issue and I didn't buy my lenses from them. So, I paid the 35.00 fee and "begged" her to try adjusting the fit. She said okay and if no improvement she would just refund my 35.00. Well, guess what? She fixed the issue but I told her they were the same. She said, "Fine. I'll give you a refund." End of discussion!! Ok. Bye. I will NEVER be back.

I recently moved to New York City, and had to update my prescription so I hopped into a corporate…read moreretail eyeglass chain (which shall remain nameless). Do they have dilation quotas or something? My god, it was awful... In any case, it made me appreciate the team at REC immensely. I've been seeing Dr. Flynn since I was a wee little Chopp, and he's a really good guy. The team worked with me to pick out a pair of rockin' specs and they were really good about getting contacts for me post haste when I accidentally dropped my last pair down the sink. I love you guys! Even though I'm in NYC, I'll never cheat on you again! :)

I ended up being scammed by Richland eye care, scammed out of a whopping $300. I ordered a year…read moresupply of contacts through Richland eye care. The total was over $1,000. The reason I purchased a yearly supply was because of the $400 rebate from acuvue Kat informed me of. Saying it was a pretty incredible rebate. $400 rebate? Why wouldn't I purchase the year supply? Kat (along with another employee) told me all I had to do was go to the acuvue website follow the reward instructions and make sure I input a NEW email address. I did that. It did not give me a $400 rebate only a $100 rebate. Kat left me a voicemail saying "Jenny we talked about this, you must've forgotten, make sure you're using a work email or different email." I don't even have a work email because I'm a stay-at-home mom (hence why the $300 loss is a hard one.) I called kat back to inform her it's not an email address I needed, then they gave me two codes to input on the acuvue rewards website. I submitted all the necessary info. Still, a $100 rebate. Even if you use a new email- acuvue still has your information. You make a new profile with a new email address, you still have to input your first name and your last name your mailing address and your date of birth, using a new email doesn't do anything. So instead of getting the $400 rebate I was assured of receiving multiple times. I lost $300 and am only receiving $100. Not a single employee ever knows what's going on there and will steer you in any direction to get your money. Go elsewhere, learn from my loss!

I received great service, here. Everyone was professional and friendly…read more It was late on a Friday afternoon, and I expected to be asked to come back tomorrow.

I hadn't been to an optometrist in about 5 years and was nervous to find a new one in Michigan…read more Scheduling online was easy, and definitely my preferred way to book anything. Dr. Gruizenga was awesome and got me an updated prescription and all fitted for new contacts. I haven't bought frames there yet but plan to!

So impressed, very professional! The doctors and assistants were very thorough. There is a glasses/…read morecontact shop on site, and all the staff were very friendly. I won't go anywhere else now.

This place is the place to go for your eye care. It has a great staff, location and services. I…read morecouldn't be more pleased.

I have gone to Dr Seim for 20 years even prior to her owning Mattawan Family Eye Care. She is kind,…read moresmart, thorough, and caring. She will always spend as much time as you need and you will never feel rushed.Her office is professional and efficient. They always want you to be 100% satisfied!!!!! Customer service at this level is rare. I heartily recommend the office and Dr Seim.

Dr. Seim and staff are very knowledgeable and friendly. I have been going there for several years,…read moreand have always been treated right. They will go above and beyond to make sure your glasses fit right, and if there are issues they will correct them without complaint. I have also been able to just walk in for a quick adjustment. This is a great small town business with great service and equaling, or exceleeding big town expertise.

I'm still waiting for my credit to my CC after initiating a "price match" offer on recently…read morepurchased contacts. It's very difficult to do business after the fact. I was directed to go to MyEyeDr.com/patientrelations and it offers no help. It shouldn't be this hard.

I really love that they are taking the temperature, wearing gloves, providing hand sanitizer,…read morekeeping the distance. In general, super respectful. Thank you!

Been going here for a few years…read more The good: They accept Medicaid. I've always felt like I got good service & an optometrist who's knowledgeable and personable. The not-so-good: She recommended a specific over-the-counter dry eye product that she also sells from among a whole line of OTC eye products in her office. They're expensive. I don't care for upselling like this in a medical professional's office. Some dermatologists do this too. That should not be. It presents a conflict of interest. Peddling optional products in a shoestore, beauty salon or car repair shop is no big deal because those provide things that have little to do with health and safety. Eye health (and dermatology) are different. I don't like my medical professionals to get commissions by recommending certain (pricey) products over others...that they just "happen" to sell in their offices. I bought a similar product at Walgreens for a fraction of the cost.

Not helpful. Not in network, but say they are and then they surprise bill you after 6 months. Be…read moresure to make sure they are in network before visit. I tried to do that. They said I was, but insurance denied it for being out of network.