Never in my 72 years on this planet have I been treated this poorly. I actually got yelled at by…read moreTWO of their customer service specs. They refused to listen to what I was telling them and kept trying to pound their narrative down my throat. I will NEVER go back there again!

The doctor who examined me yesterday (2/20/26) was THE BEST eye doctor I have ever seen…read more Gabby, one of his assistants was also very kind and professional. Thank you, Oakland location!

Awful Eye Practice that gets no business so they swapped most of their in person exams for virtual…read moreones and yet still has the audacity to enforce a late policy for the limited amount of in person appointments when no one else is scheduled and your lobby is a ghost town/daycare!! Hope the doctor's early lunch was worth losing a patient!!! Any place is preferable!!

my mom and I walked in together whom we both wear glasses, and we were not greeted as we walked…read morearound the whole store. As we were walking out, a Caucasian woman walked in the receptionist, stood up and greeted her.

I got hit in the head at the dojo today and the bow broke. I put a different one on but it was the…read morewrong kind and opened too far. I had just gotten a reminder from my usual place but my wife insisted I go to RX. Really glad I went. GREG found an old bow, not a perfect fit, but close enough till I get some new glasses. I made an appointment w them and I look forward to it since my wife and son both go there and the staff was awesome!

I purchased a pair if Oakley prescription sunglasses from Rx Optical/MyEyeDr. on 4/30/26. On…read more6/30/26 I cleaned the lenses with a standard lens cleaner. As always there was over spray onto the frames. The next morning when I picked up the glasses from my desk they fell apart (top right portion of frame). On 6/30/26 I returned to Rx asking for a possible explanation as to why this happened. Their clerk was confused stating "this is something not expected of Oakley products". I pointed out to her that I am the guy who never abuses his tools or stuff. I wore the glasses properly and cared for them properly. There was no logical reason for them to fall apart. The Rx manager suggested I should have purchased their $30 protection plan. I had to purchase a new pair of frames. On a whim I took the broken frames home and glued them back together and then sprayed lens cleaner on them over the course of two weeks. Sure enough not only did they fall apart at the original break, but also at the axis where the stem connects to the main frame body. Can I prove they sold me a pair of glue repaired frames no I cannot. Will I ever return to Rx Optical no I will not. I am forwarding a copy of this review to Oakley glasses. Tim E

Staff is usually friendly however, when you to call you realize there are no direct lines to any…read morelocation & they've outsourced their customer service. It makes speaking to any at an actual location impossible.

I've gone to Hiemstra's for at least five years for my eye examinations. Their eye doctors and…read moreexamination staff are very knowledgeable and courteous. Their technicians are also very helpful with providing choices for glasses and assisting with adjustments to your glasses. The only negative is the cost of their glasses.

Overall, I did not have a positive experience here. My main issue was the lack of consistency and…read morecommunication. I was promised my glasses on a certain date. When I called that day, I was told to call back later. Over the next four days, I had to call multiple times, and each time I received a different answer. I was told the glasses had not been checked in yet, then told they had arrived, then told I was on the arrival list but they had not come in. Once I finally confirmed the glasses were at the location, picking them up became another issue because the hours of operation are inconsistent. I work during the week, and having different opening times almost every day makes the process more frustrating than it needs to be. If you are looking for glasses in the area, I would only use this place as a last resort.

Delivered my glasses to get replacement for scratched lenses. I waited a couple weeks and called to…read morecheck the status. They had made the lenses in the wrong shape and needed to remake them. They assured me it would only take a few days to correct, but now they're pushing it down to the end of next week "if all goes well" My vision is poor and I'm unable to drive and struggling to do daily tasks. The worst part is not knowing when I'll finally get the glasses back. Very disappointed and tired of this, I've been with this company for years.

Came in with my mother to get her some new bifocals. Evie was our helper in finding the perfect…read moreshape for my mother. She was very kind and efficient. Glasses were buy one get one which was a great deal as my mother also needed a new pair of readers. Will be back for any needs.

Came here for glasses for a second time. Prices and selection are good. Amy helped me. She was…read moreabsolutely fantastic and very patient while I tried to pick the pair I wanted. I would recommend getting glasses from here especially if you can get Amy for customer service.

Worst customer service ever. No on-site doctor, glasses not ready when they were supposed to be,…read moredelay delay delay. My husband and I will never go back.

I purchased a new pair of glasses less than six months ago. Both of the lenses started developing…read moremultiple cracks at the top of the lens. I stopped in to see why and what could be done. I was told that I didn't buy the extended warranty, so there was nothing that could be done about it. $750 for a pair of glasses that lasted five months, what a deal!

I have gone to Dr Seim for 20 years even prior to her owning Mattawan Family Eye Care. She is kind,…read moresmart, thorough, and caring. She will always spend as much time as you need and you will never feel rushed.Her office is professional and efficient. They always want you to be 100% satisfied!!!!! Customer service at this level is rare. I heartily recommend the office and Dr Seim.

Dr. Seim and staff are very knowledgeable and friendly. I have been going there for several years,…read moreand have always been treated right. They will go above and beyond to make sure your glasses fit right, and if there are issues they will correct them without complaint. I have also been able to just walk in for a quick adjustment. This is a great small town business with great service and equaling, or exceleeding big town expertise.