fantastic service. I was acknowledged upon entering. they were busy and got back to me in about 10…read moreminutes. I was very early for my appointment. they did my exam early. fixed my broken glasses so I had something to wear. I was out the door and taken care of before my appointment time even rolled around. thanks extra team for excellent service!

ABSOLUTE DOGSHIT for customer service. Sat for 15 minutes being ignored for initial examination…read more Sat another 10 minutes without even being acknowledged when I went to pick up my glasses. Turns out their "lab" is garbage as well. I see more clearly with 4 year old lenses than the ones I just picked up. STAY AWAY AND GO TO ANYONE ELSE! Off the rack reading lenses from a drug store are worth more than these pieces of shhh. First time in and I had to hear some ghetto trash staff member ranting about, "Youll know when Im angry" Again...AVOID THIS PLACE

Went in to eye appointment to get new glasses and contacts. The optometrist made sure I had the…read morecorrect eye glass prescription even altering my previous script and showing me that my eyes had improved. I got a trial contacts and then he adjusted that script to make it clearer also. So many glasses to pick from and they were super helpful in finding the right frame to fit my face. Really like how throughly they were in the whole process.

I've been with Dr. Stagner for almost 20 years & the staff is so knowledgeable, they are the best…read moreat always helping me & my 2 girls find frames that are cute, fit our personalities & are foremost, the right fit for us optically!

Yeah won't be returning and definitely going to spread the word about the eye Dr. Michelle valella…read moresnapped my head off when my five year old was in the chair. My daughter was struggling to convey what a specific letter was and the doctor kept flipping the lens but that wasn't the issue, she simply couldn't identify that particular letter on cue. So I asked her if she knew what the letter was and the doctor snapped my head off and said "don't interrupt me!" That's my kid. I'll interrupt you whenever I want to. It's my actual job to advocate for her. I was contacted by the office manager who made an offer for a discount on a future purchase after hearing about this incident. I accepted the offer for myself, not for my children for a contact lens consultation. I received a phone call today from the office manager stating that the doctor refused to see me if the Google review remained online. If I removed the review, she would be willing to see me. I canceled the appointment. The doctor has done nothing to remedy her own relationship with me, and trying to bribe me to remove the review prior to seeing me again is gross. All of the ick from this doctor, not sure who is willing to be bribed or if that ever works, but it's not me.

From the owner: As one of the country's Top 10 optical retailers, Eyemart Express is the only retailer with a lens…read morelab in every store that makes 90% of glasses the same day. We have a selection of more than 2,000 frames, including designer brands and safety eyewear. We offer everyday 2-pair specials on single and progressive vision lenses. And at our online store, you can shop for prescription and non-prescription eyewear from anywhere, and have it delivered right to your door. This is Eyemart Express. The best selection in eyewear at the right price, and same-day service.

First off the eye doctor was awesome & the lady that actually had to order my glasses on 08/17/25…read morewas amazing. I was told my glasses would be back in 10 days and my sunglasses came back. OK cool. I was then told my prescriptions should be in any time. Then I got a text saying my prescription was delayed. So after so many days past, I decided to call and ask about my glasses. The lady whoever she was on the phone was nothing but rude. She say: Did you get a text? Well your glasses aren't in if you didn't get texted (had a nasty I hate life tone to her voice). It is now been 20 business days no text and I didn't want to call because I didn't want the horrible horrible employee that they have to be nasty once again because she had to answer the phone and tell me where my glasses were at! But, I did call on Saturday and left a voice message telling them I was still waiting for my glasses and I would appreciate a phone call but yet I've heard nothing whatsoever so I guess tomorrow I can go visit them. I would love to talk to a general manager, because this is definitely not the best! Customer service training would be great for some of their employees. But, I commend the ones who have done their job so thank you to them.

While everyone was very nice and friendly I feel like I was taken advantage of. I said repeatedly…read morethat I wanted the 2 pair deal which was supposed to be 2 pair of bifocals for $99.95. I picked out 2 frames; one for $69.95 and one for $79.95. I got simple plastic lenses with polarized tint (which I expected to pay extra for) on the sunglasses. I asked her if what I was picking out was covered in the 2 pair price and she said yes multiple times. The problem is I was charged $331.95 and the receipt says absolutely nothing about the sale price. I feel like I was ignored and was ripped off.

The eye doctor was great and the optical staff seemed helpful but they couldn't get my glasses…read moreright. On the first try the lens were placed crookedly in the frames and the coating was messed up. On the second try, the lenses were cloudy. I will not return to them.

I've Been trying to get a hold of this office for almost 2 months every single time I call , they…read moredo not answer the phone ,even my drs office has tried to call , when I finally get a hold of them, they then tend to tell me that they cannot fit me in for another month... and to call back again ,When I have already been waiting for them (OVER TWO months of calling) to answer there phones.... HIGHLY DONT recommend, Might as well just go to Ann Arbor.