Quite honestly I am saddened to have to leave such a poor review for South Michigan Ophthalmology…read more I was a long time patient of Dr. Runyon from early middle school until I left for college. I was happy with the services that I used to receive them. However, recent appointments lead me to believe that this is no longer the business it used to be. I moved back to the area and decided to give the business a call to try to establish/ get a new set of glasses and order of contacts. Scheduling the appointment was a burden in off itself as reaching the front desk is nearly impossible: consistently being passed between a dial tone at the front desk and continual loops with their automated phone attendant. Prior to my appointment, my mother received my appointment reminder phone call. I called the office to let them know that the phone number that they had on file was not accurate and to switch to my phone number-- I am more understanding as I was a minor when I had last been to the office. However, it had been at least 5 years since I had been to this office, I don't see why my contact information was not updated/ confirmed, especially after I used my phone number to establish the appointment. Normally, I would be okay with the phone number accident, except it happened again. Not once, but TWICE. A second appointment reminder went to my mom's phone, as did the phone call to notify me that my lenses were available for pickup! To add insult to the wound, I ordered 2 new sets of glasses on the request from Dr. Panchal that I wear my contacts less often. The script was wrong and I cannot use either the glasses or the contacts. Such an expensive mistake.

I've been going to South Michigan Ophthalmology since they opened many years ago. In the past I've…read morebeen very happy with the service I've received there, particularly with Dr. Rungyun. However I think something has changed there, perhaps with office management, as I've had a very bad experience the past few times I've visited there, first with front desk personnel concerning insurance coverage and then with the Optical Shop when I tried to get the insurance issue resolved. Now I've heard that Dr. Rungyun has even left, so I really don't see any reason for me to give them my business any longer. Word of warning to current and future customers, be sure to double check if they claim your insurance coverage is different from what you expected.

First off the eye doctor was awesome & the lady that actually had to order my glasses on 08/17/25…read morewas amazing. I was told my glasses would be back in 10 days and my sunglasses came back. OK cool. I was then told my prescriptions should be in any time. Then I got a text saying my prescription was delayed. So after so many days past, I decided to call and ask about my glasses. The lady whoever she was on the phone was nothing but rude. She say: Did you get a text? Well your glasses aren't in if you didn't get texted (had a nasty I hate life tone to her voice). It is now been 20 business days no text and I didn't want to call because I didn't want the horrible horrible employee that they have to be nasty once again because she had to answer the phone and tell me where my glasses were at! But, I did call on Saturday and left a voice message telling them I was still waiting for my glasses and I would appreciate a phone call but yet I've heard nothing whatsoever so I guess tomorrow I can go visit them. I would love to talk to a general manager, because this is definitely not the best! Customer service training would be great for some of their employees. But, I commend the ones who have done their job so thank you to them.

While everyone was very nice and friendly I feel like I was taken advantage of. I said repeatedly…read morethat I wanted the 2 pair deal which was supposed to be 2 pair of bifocals for $99.95. I picked out 2 frames; one for $69.95 and one for $79.95. I got simple plastic lenses with polarized tint (which I expected to pay extra for) on the sunglasses. I asked her if what I was picking out was covered in the 2 pair price and she said yes multiple times. The problem is I was charged $331.95 and the receipt says absolutely nothing about the sale price. I feel like I was ignored and was ripped off.

I did not get any glasses here, but last week I was in an accident in front of their store and…read moretheir staff came running out to help me! The receptionist and a woman and a man who saw what happened, stepped right up and pushed my car from the middle of Columbia Ave. into their parking lot. Then they insisted that I should go into their shop to wait for the police and gave me a bottle of water and were just very, very kind and caring! This is what I love about Michigan - people are sincerely kind and helpful. I will go to Ray's when I need new glasses!! Thank you, Ray's Optical!

I found the staff warm, welcoming and fun. I'm in Florida and don't always see that with small…read morebusinesses. I got great service, luv my glasses and they were very professional. They carry some very distinct styles that you would find in large style conscious cities. The owner and his wife showed me proper way to put in my contacts! No one ever showed it to me like that! And I've been wearing them for over fifteen years! Will be back when I'm in town again! Thank you Ray's Optical for having such wonderful service!

Yeah won't be returning and definitely going to spread the word about the eye Dr. Michelle valella…read moresnapped my head off when my five year old was in the chair. My daughter was struggling to convey what a specific letter was and the doctor kept flipping the lens but that wasn't the issue, she simply couldn't identify that particular letter on cue. So I asked her if she knew what the letter was and the doctor snapped my head off and said "don't interrupt me!" That's my kid. I'll interrupt you whenever I want to. It's my actual job to advocate for her. I was contacted by the office manager who made an offer for a discount on a future purchase after hearing about this incident. I accepted the offer for myself, not for my children for a contact lens consultation. I received a phone call today from the office manager stating that the doctor refused to see me if the Google review remained online. If I removed the review, she would be willing to see me. I canceled the appointment. The doctor has done nothing to remedy her own relationship with me, and trying to bribe me to remove the review prior to seeing me again is gross. All of the ick from this doctor, not sure who is willing to be bribed or if that ever works, but it's not me.

From the owner: As one of the country's Top 10 optical retailers, Eyemart Express is the only retailer with a lens…read morelab in every store that makes 90% of glasses the same day. We have a selection of more than 2,000 frames, including designer brands and safety eyewear. We offer everyday 2-pair specials on single and progressive vision lenses. And at our online store, you can shop for prescription and non-prescription eyewear from anywhere, and have it delivered right to your door. This is Eyemart Express. The best selection in eyewear at the right price, and same-day service.

Dr. is great. Receptionist was so rude! This sea hag actually screamed in my ear on the phone! I…read morehad to have her repeat herself a couple of times because she was so rudely over talking me when I tried to answer questions. I couldn't believe she screamed in my ear like a psychopath. Canceled my appointment to find better help elsewhere. Get rid of her Dr. Before she ruins your practice... your loosing business.

Joe has been our family eye doctor ever since he came to Marshall. He's been taking care of our…read morechildren and now our grandchildren. No complaints in 37 years!!!

fantastic service. I was acknowledged upon entering. they were busy and got back to me in about 10…read moreminutes. I was very early for my appointment. they did my exam early. fixed my broken glasses so I had something to wear. I was out the door and taken care of before my appointment time even rolled around. thanks extra team for excellent service!

ABSOLUTE DOGSHIT for customer service. Sat for 15 minutes being ignored for initial examination…read more Sat another 10 minutes without even being acknowledged when I went to pick up my glasses. Turns out their "lab" is garbage as well. I see more clearly with 4 year old lenses than the ones I just picked up. STAY AWAY AND GO TO ANYONE ELSE! Off the rack reading lenses from a drug store are worth more than these pieces of shhh. First time in and I had to hear some ghetto trash staff member ranting about, "Youll know when Im angry" Again...AVOID THIS PLACE

I have worn glasses for over 50 years and never had an exam take this long…read more Over an hour for a vision/contact exam when I showed up 15 minutes prior to the exam as indicated. Requested pupil distance measurement from the optometrist. Was told that their optometry department performed that function. Requested measurement from that department and was told that they would NOT provide because of "liability" unless purchasing glasses from them. I would recommend another provider if possible.

They diolated my eyes without warning and I live 23 miles away and couldn't drive till the next day…read moreand I drove there for my eye exam appointment, they were also $135 more for the same glasses at another eye doctor, why can't you score them a 0?

Dr. Crapotta just vanished. No information for patients. He was not attentive and was very flippant…read moreabout my sight issues. It is probably best he is gone, but patients deserve to know if this was based on malpractice or not.

Dr. Joseph Crapotta is a joke and does not listen to his patients and plays down what they tell…read morethem. just does not care for the saftey and wellbeing of others. also told me something about my family but then when I asked my family about they said was not true so I'm assuming he diagnoses people on other peoples family history not what's in front of him