Dr. Crapotta just vanished. No information for patients. He was not attentive and was very flippant…read moreabout my sight issues. It is probably best he is gone, but patients deserve to know if this was based on malpractice or not.

Dr. Joseph Crapotta is a joke and does not listen to his patients and plays down what they tell…read morethem. just does not care for the saftey and wellbeing of others. also told me something about my family but then when I asked my family about they said was not true so I'm assuming he diagnoses people on other peoples family history not what's in front of him

The staff in the reception area are very friendly, and make you feel welcome. The Dr. really knows…read moreher stuff. The problem is when I go through a test to correct something and the decision is made to do nothing, not even mentioning it to me nor discussing it with me in any way is really upsetting. That supersedes the entire experience.

I haven't ordered any glasses yet, but I have had my eyes tested and examined there. Top notch…read moredoctor, technology, equipment, and staff. The best by far for my eyes.

I am writing to formally complain about the unacceptable service and lack of professional conduct I…read moreexperienced during my recent attempts to secure a medical consultation. On August 16, 2026, I scheduled a virtual consultation for 1:30 PM. I was not informed beforehand that a specific Microsoft application was required. Here is the first issues, this company never informed the customer that a certain microsoft video app is needed for the virtual consultation, you dont find this out until you attempt to have the consultation. So instead of a video consultation I called the company for a phone consultation When I called for assistance, I was placed on an extended hold before being connected to a non-medical representative who was unable to answer my medical questions. There were many medical questions that he could not answer because he was not a doctor therefore he had no knowledge about. I specifically requested to speak with a doctor and was scheduled for a follow-up appointment at 3:00 PM the next day. On the morning of August 17, at 9:17 AM I called to confirm that I would be speaking with a actial physician. The rep confirmed that I would indeed be speaking to an actual doctor at 3:00 PM later today. I then asked would the company call me or should I call. I was told that I would receive a call at 3:00 PM. Despite this confirmation, I received no call at the scheduled time. When I followed up at 3:15 PM, I was again placed on a long hold. This rep looked at the notes in their system and confirmed that I was indeed scheduled to speak with an actual doctor. I then asked him if he was going to find an actual doctor. He then put me on hold, which lasted about 15 minutes. When he returned all he can do was apologize because he could not find an actual doctor or anyone for that matter for the second scheduled consultation. I then hung up the phone. Shortly after hanging up, I received a call from a representative who was rude and unprofessional, yet still not the medical professional I had been promised. The lack of coordination and failure to provide access to a qualified doctor is deeply concerning, especially given that this consultation pertains to a surgical procedure involving my eyesight. I expect a higher standard of transparency and reliability from a medical provider. I look forward to your prompt response regarding how you intend to address these systemic failures. Please post your respone to my complaint and do not ask me to contact you privately!

I couldn't say enough great things. From my first call…read morescheduling a consult, they were professional, courteous and scheduling my consult was fast and painless. My in-office experience was no different. They were thorough, clear about the process and honest about potential outcomes. My surgery was scheduled (at my request) two weeks from my consult. Payment is effortless through a link they send you and i believe they have payment plans available as well. The day of surgery took no longer than maybe an hour and a half with multiple other surgeries happening that day. Surgery itself takes about 15 minutes in total. They give you stress balls to grab on to as most people are probably anxious about lasers in their eyes. Being one of those people, i was gripping those things like they (insert colorful PG rated analogy). My eye sight is now better than i ever remember it being and the experience with this particular office was above standard. Before your surgery plan to buy a pack of preservative free artificial tears. The office gives you one or two bottles but you'll appreciate having more.

Wasn't notified of upcoming appointment because they had the wrong number for us. Which pushed a…read moremuch needed appointment further back. Thought they would squeeze us in since it was their fault but they did not. Wait another month and goodbye! So disappointed!

Very Organized & Efficient. Dr. Higgens removed cataract's from both eyes 20 years ago. I return…read moreevery year for a check.

I recently went to Rosenbaum Eye and Laser for Lasik, after recommendations from others who had…read morebeen there and doing other research I didn't have to wait more than 20 minutes or so for my evaluation or any of my followup appointments. It is a large, busy practice, so there is not a lot of that "personal touch," but I did find the staff very friendly. The Lasik procedure itself went great, and my vision is slightly better than 20/20 now (I was a -5.5 in my worse eye). The only complication I've had is some dryness. I've seen Dr. Kramer for most of my followup visits and really like him. No complaints at all about the surgery or followup -- I'm very pleased with the results and with Rosenbaum.

Went for initial consultation for cataracts. Loved Dr Rosenbaum! What a hoot! His staff is great…read moretoo.

2 hrs for a 15 min consult. Was told it takes 1.5 hours- of course it does if you make the clients…read moresit and wait for the entire time no value for client's time.

I wanted to wait a month before I wrote a review to really see how my eyes would be after sometime…read moreto recover. Needless to say, it's been the best investment I've ever made on myself! The first few weeks my vision was at 20/20, and now after 1 month I'm able to see 20/15 which is better than 20/20! The team is super accommodating and helpful. One time I thought I had an emergency and contact the doctor during the weekend, and he was able to ensure everything was fine and it was a common effect I was feeling, and didn't get upset I contacted him on the weekend for something that turned out to be a false emergency. My only side effects currently are Halos, but I was told they should slowly dissipate in a few months so I'll probably update this review later on. But so far, best decision I've made and I HIGHLY recommend the premium charge at Keil's to ensure you're getting the best technology and care. This is probably the one purchase you don't want to skimp on.

I had a cataract removed from my right eye. Bolling encountered a "floppy iris" during this…read moresurgery. My iris was damaged. There is equipment the surgeon can have ready to deal with a floppy iris, but, as Bolling himself said, it isn't cost effective. So disregard claims of "state of the art" equipment. Furthermore, at my day after surgery appointment Bolling's first words were, "You're right on target." It was only after I said I couldn't see much with my right eye that he explained the floppy iris. Bolling then told me that he could perform laser surgery to "clean up" what he was unable to finish in the original surgery. I paid $268 out of pocket (and I suppose my insurance paid a lot more) but the laser surgery did no good. He then explained that when I got my glasses it would be much better. And, he would give them to me at his cost. I still had to pay $348 out of pocket and the glasses do no good. I have a cataract in my left eye but Bolling will not touch it.

totally unhappy with my entire experience here I went to see Dr. Kevin Egan. He did my exam and…read moresaid that my eyes had got better. Reduce my contact lenses when I tried to use them I couldn't see went back to my old prescription. Had to pay more and I'm still waiting for a refund on my contacts will never use never use center again I have an appointment in the new year at another optical center it will be interesting to see the results. I will post them. I felt like the lady at the front desk seemed confrontational and knowing Rich this is not the I'm used to terribly terribly unsatisfied.

I had LASIK here the other day and I had a pretty good experience. I was sent here by my…read moreophthalmologist who I've been seeing for years, so I trusted that they probably had a pretty good reputation. When I got the the center, I got checked in and it was very brisk and formal. The woman at the front desk was professional and not overly friendly. Then I was taken in for some pictures of my eyes which was pretty quick. The actual procedure itself was only about 20 minutes. Everyone there was really nice and helpful, being sure to explain everything that was going on. The doctors were both really nice, and the surgeon made sure to let me know what was going on and was encouraging the entire time during the procedure. So far I have 20/20 vision post-op with no glasses or contacts!

Last week I had an appointment, showed up 15 mins early to a note on the counter stating to fill…read moreout a clip board which took about 5 mins. I sat and waited 35 mins before I saw or talked to anyone and the lady handed me a packet to read. As I read the packet and continued to wait an additional 15 mins while The lady finished up with the personal before me. when she finished she took me back to the room where I waited another 10 mins for her to clean all the equipment and get copies of papers she needed. All the test were taken which took about 20-25 mins because she had to keep walking out. I was over it. Checking out took about 10 mins and she was in such a rush she couldn't keep everything in order because there was someone else that had already been waiting for 25 mins. The same lady did everything from start to finish, they need more employees or need to space more time between appointments.

Rude receptionist. Doctor was arrogant and pompous (apparently he's no longer with the practice)…read more You have to purchase special eye drops from their supplier for $75. They will schedule you out of town For surgery! Try to get your records! Good luck! They told us 7-10 days,. 2 weeks later nothing. Went to office and spoke with rude receptionist again, who said it is now 30 day wait. After telling us it wasn't possible to get any records right then, she printed up a record from our one and only visit. Avoid this place! It's a money factory.

Go to a different ophthalmologist in the area. Specialty Eye Institute cannot provide the decency…read moreof in-office secretarial services and instead outsources their calls to overseas. Their technicians cannot understand basic questions in English, which is especially important for a MEDICAL PRACTIONERS office.

Quite honestly I am saddened to have to leave such a poor review for South Michigan Ophthalmology…read more I was a long time patient of Dr. Runyon from early middle school until I left for college. I was happy with the services that I used to receive them. However, recent appointments lead me to believe that this is no longer the business it used to be. I moved back to the area and decided to give the business a call to try to establish/ get a new set of glasses and order of contacts. Scheduling the appointment was a burden in off itself as reaching the front desk is nearly impossible: consistently being passed between a dial tone at the front desk and continual loops with their automated phone attendant. Prior to my appointment, my mother received my appointment reminder phone call. I called the office to let them know that the phone number that they had on file was not accurate and to switch to my phone number-- I am more understanding as I was a minor when I had last been to the office. However, it had been at least 5 years since I had been to this office, I don't see why my contact information was not updated/ confirmed, especially after I used my phone number to establish the appointment. Normally, I would be okay with the phone number accident, except it happened again. Not once, but TWICE. A second appointment reminder went to my mom's phone, as did the phone call to notify me that my lenses were available for pickup! To add insult to the wound, I ordered 2 new sets of glasses on the request from Dr. Panchal that I wear my contacts less often. The script was wrong and I cannot use either the glasses or the contacts. Such an expensive mistake.

I've been going to South Michigan Ophthalmology since they opened many years ago. In the past I've…read morebeen very happy with the service I've received there, particularly with Dr. Rungyun. However I think something has changed there, perhaps with office management, as I've had a very bad experience the past few times I've visited there, first with front desk personnel concerning insurance coverage and then with the Optical Shop when I tried to get the insurance issue resolved. Now I've heard that Dr. Rungyun has even left, so I really don't see any reason for me to give them my business any longer. Word of warning to current and future customers, be sure to double check if they claim your insurance coverage is different from what you expected.