Dr Hibler very professional and pleasant. His team could not be more helpful picking out glasses.read more

Dr. is great. Receptionist was so rude! This sea hag actually screamed in my ear on the phone! I…read morehad to have her repeat herself a couple of times because she was so rudely over talking me when I tried to answer questions. I couldn't believe she screamed in my ear like a psychopath. Canceled my appointment to find better help elsewhere. Get rid of her Dr. Before she ruins your practice... your loosing business.

Went in to eye appointment to get new glasses and contacts. The optometrist made sure I had the…read morecorrect eye glass prescription even altering my previous script and showing me that my eyes had improved. I got a trial contacts and then he adjusted that script to make it clearer also. So many glasses to pick from and they were super helpful in finding the right frame to fit my face. Really like how throughly they were in the whole process.

I've been with Dr. Stagner for almost 20 years & the staff is so knowledgeable, they are the best…read moreat always helping me & my 2 girls find frames that are cute, fit our personalities & are foremost, the right fit for us optically!

Quite honestly I am saddened to have to leave such a poor review for South Michigan Ophthalmology…read more I was a long time patient of Dr. Runyon from early middle school until I left for college. I was happy with the services that I used to receive them. However, recent appointments lead me to believe that this is no longer the business it used to be. I moved back to the area and decided to give the business a call to try to establish/ get a new set of glasses and order of contacts. Scheduling the appointment was a burden in off itself as reaching the front desk is nearly impossible: consistently being passed between a dial tone at the front desk and continual loops with their automated phone attendant. Prior to my appointment, my mother received my appointment reminder phone call. I called the office to let them know that the phone number that they had on file was not accurate and to switch to my phone number-- I am more understanding as I was a minor when I had last been to the office. However, it had been at least 5 years since I had been to this office, I don't see why my contact information was not updated/ confirmed, especially after I used my phone number to establish the appointment. Normally, I would be okay with the phone number accident, except it happened again. Not once, but TWICE. A second appointment reminder went to my mom's phone, as did the phone call to notify me that my lenses were available for pickup! To add insult to the wound, I ordered 2 new sets of glasses on the request from Dr. Panchal that I wear my contacts less often. The script was wrong and I cannot use either the glasses or the contacts. Such an expensive mistake.

I've been going to South Michigan Ophthalmology since they opened many years ago. In the past I've…read morebeen very happy with the service I've received there, particularly with Dr. Rungyun. However I think something has changed there, perhaps with office management, as I've had a very bad experience the past few times I've visited there, first with front desk personnel concerning insurance coverage and then with the Optical Shop when I tried to get the insurance issue resolved. Now I've heard that Dr. Rungyun has even left, so I really don't see any reason for me to give them my business any longer. Word of warning to current and future customers, be sure to double check if they claim your insurance coverage is different from what you expected.

Cherry isn't the only optometrist in town but they are choice. Good hours, time-conscious, very…read morefriendly and excellent customer service. We always enjoy our annual visits, as the place has a light and upbeat vibe. They have a huge selection of frames and different options. I switch off from regular glasses, to prescription sunglasses year to year. They have the lastest equipment and don't have to dilate your eyes with sticky drops to complete a full exam. They offer a warranty on your lens for $20. No questions asked, they'll replace them. We'll worth the $ especially when you have kids. Doesn't cover the frames though. Plenty of parking right outside the door, along M52. They give you eyeglasses cleaning solution and a cloth with every order. Free refills when you bring in your empty bottle too. Super stellar business. We've been long time customers and will be in the future.

Friendly, skilled and knowledgeable ! The staff takes great care of the patients and the doctors…read moreare wonderful!

I have complete trust in my Opthalmologist. He is very thorough, listens very carefully and really…read moretakes the time to assure accuracy in testing. He has a sense of humor and helps his patients to feel at ease. The rest of the staff is also very friendly. It is a comfortable environment and I would highly recommend it. You are truly safe in their care.

From the owner: Center For Sight Provides Optical Shop, Surgical Treatments, Laser Treatments, Lenses, Sunglasses,…read moreContact Lenses, Frames, Eye Care Services to the Jackson, MI Area.

My family has been under the care of them for many years, especially Dr. Serino. The new location…read moreis beautiful and as always, updated with the most advanced technology and equipment. Staff is super friendly. My 9 year old went for her first exam last week and loved every bit of it. They work closely with the best ophthalmologists so if your vision health exceeds what can be offered, you will be referred to the right people.

The staff in the reception area are very friendly, and make you feel welcome. The Dr. really knows…read moreher stuff. The problem is when I go through a test to correct something and the decision is made to do nothing, not even mentioning it to me nor discussing it with me in any way is really upsetting. That supersedes the entire experience.

I love this Eye doc! She is awesome. It can get crazy with getting my family of 6 in the door…read moreonce a year, and with 5 of us in correction! The staff is wonderful and it's always a pleasure. I finally got a pair of glasses that work for me!! Woot!!

Dr. Fraser is absolutely fantastic!! She worked with me, as my diabetes causes my eyes to change,…read moreand is always willing to go the extra mile for me. I appreciate her very much. In general, the rest of the staff are fairly nice. One could learn a bit about customer satisfaction, and that the customer is "always" right. And, another, could use some organizational skills, as I had to provide the same info several times, and had to explain how she should process my payment, so that I could recover a rebate. But, again, they are a very nice team, warm, welcoming, and willing to help you find what will make you happy. I am grateful for Chelsea Vision Care.

I love this place. The staff is friendly and helpful. The doctors are kind and knowledgeable…read more Highly recommend them!

1 Star Customer Service…read more I was rushed and not listened to by the owner, Jennifer Lambart, on initial visit in Edwardsburg. I made a 2nd appt for dilation that was skipped 1st time and to review the rx that I knew wasn't right for me, but she refused to see me again or discuss the rx. Then told me to go somewhere else for a 2nd opinion, which I couldn't afford, so I went to their location in Dowagiac. Day of appt. there was a lot of snow, and I showed up a few minutes late. The owner told the receptionist if I was late to refuse to see me. That's retaliation. I am disabled and have health challenges, because of this, I had requested an extended appt. when scheduling to cover any tardiness or being slow in the office (w/ my mobility limitations). There was nobody else was in the office or scheduled after me, so it wasn't about keeping to the schedule. The owner was just taking something out on me. That doctor, Katherine Marshall, actually listened to me and we got the correct rx, but the lady helping me pick glasses didn't give me enough info to make an informed decision. So ended up not get the lenses right. They wanted $300 more to get what I needed, which I couldn't afford at that time, but might have if the initial price had been given to me because the payment came from a donor. After reviewing the situation several times the lady refused to admit her mistake, blaming me (the customer) for not knowing the details of how lenses are made and that I'd need a higher quality (more expensive) material. I have severe health challenges which prevent me working and limit my ability to get normal tasks done. (Currently in the SSA Disability process.) Since I wasn't able to come up with the funds right away, they asked me to go somewhere else and return the glasses for a refund. Instead of making things right, which would be proper customer service, they keep just saying "go away". Terrible way to run a business. In that phone call I said I was trying to find help to pay the additional $300 and it was taking some time, the lady in the billing dept said she'd talk to the owners and get back to me, she never did, nor did she tell me I had to make that decision to return/refund within a week. But 3 months later, I hadn't been able to come up with the funds and finally decided to give up. So I called to talk about the return of the glasses for a refund. The glasses haven't been worn at all since they actually caused me more problems when I put them on. They have been sitting wrapped in a cloth in their case the whole time. The lady from billing refused. She lied and said I had a week to return them and now has been too long, but she didn't say that nor did she ever call me back after the 1 initial phone call. She didn't want to talk to me any longer about it so I think put me on hold or just mute for a few minutes refusing to answer me anymore until I finally ended the call. I had also called her a week before this and left a voicemail mentioned the return and asking her to call me back about it, and she also lied saying she never got a call from me. But now I see why she ignored it. I then called to speak directly to the owner, they didn't put her on the phone, so I left a message, and she has never returned my call. Over many months I dealt with several different people and there is an extreme lack of customer service, basic honesty, accountability, and more.

I saw Dr Carder for an annual eye exam. She and the staff were professional, courteous and very…read morehelpful. Would definitely recommend coming here for an eye exam.

If you want a thorough, kind and informative a doctor this is the place to go Dr Hayes is great in…read morethe staff is just as amazing!