Quite honestly I am saddened to have to leave such a poor review for South Michigan Ophthalmology. I was a long time patient of Dr. Runyon from early middle school until I left for college. I was happy with the services that I used to receive them.
However, recent appointments lead me to believe that this is no longer the business it used to be. I moved back to the area and decided to give the business a call to try to establish/ get a new set of glasses and order of contacts. Scheduling the appointment was a burden in off itself as reaching the front desk is nearly impossible: consistently being passed between a dial tone at the front desk and continual loops with their automated phone attendant.
Prior to my appointment, my mother received my appointment reminder phone call. I called the office to let them know that the phone number that they had on file was not accurate and to switch to my phone number-- I am more understanding as I was a minor when I had last been to the office. However, it had been at least 5 years since I had been to this office, I don't see why my contact information was not updated/ confirmed, especially after I used my phone number to establish the appointment.
Normally, I would be okay with the phone number accident, except it happened again. Not once, but TWICE. A second appointment reminder went to my mom's phone, as did the phone call to notify me that my lenses were available for pickup!
To add insult to the wound, I ordered 2 new sets of glasses on the request from Dr. Panchal that I wear my contacts less often. The script was wrong and I cannot use either the glasses or the contacts. Such an expensive mistake. read more
