I did not get any glasses here, but last week I was in an accident in front of their store and…read moretheir staff came running out to help me! The receptionist and a woman and a man who saw what happened, stepped right up and pushed my car from the middle of Columbia Ave. into their parking lot. Then they insisted that I should go into their shop to wait for the police and gave me a bottle of water and were just very, very kind and caring! This is what I love about Michigan - people are sincerely kind and helpful. I will go to Ray's when I need new glasses!! Thank you, Ray's Optical!

I found the staff warm, welcoming and fun. I'm in Florida and don't always see that with small…read morebusinesses. I got great service, luv my glasses and they were very professional. They carry some very distinct styles that you would find in large style conscious cities. The owner and his wife showed me proper way to put in my contacts! No one ever showed it to me like that! And I've been wearing them for over fifteen years! Will be back when I'm in town again! Thank you Ray's Optical for having such wonderful service!

I purchased a pair of hiking boots here for an upcoming trip. I wasn't quite sure what style of…read moreboot I was looking for, but the associate, Mike, was very helpful and suggested a few different styles and brands for me to try. I settled on a pair of Lowa boots that fit perfectly, and are extremely comfortable and supportive. I had a great experience here and enjoyed looking at all of the different styles they had to offer in all categories. I would definitely shop here again!

I'm writing this review on behalf of my 82 year old mother. I'll keep this brief. The woman helping…read moremy mother today didn't have a name tag. From the very beginning her attitude indicated she didn't want to help my mother order her diabetic shoes. She tried to say my mother didn't remember what she was told by Mike last year when she ordered her shoes. My mother is elderly, not stupid. Seeing my mother upset infuriates me. The woman stopped helping my mother without saying a word. She started helping a woman whose business she wanted. My mother finally left, and she'll never return, which I suspect is what the associates at this store want. May you all have the day you deserve.

This store was clean, well organized and had a large selection of clothing options. It was easy to…read morefind what you are looking for.

I went to this store where I usually shop but I had gone to the Grandville store 1 hour away. The…read morecashier at the Grandville store charged me for two things I had told her I didn't want. She gave me one and I took it back to the Kalamazoo store as a return. I told her about the charge for a utensil holder (blue) that I didn't get but got charged for it. I went back to the Kalamazoo store the next day because instead of a credit I received an another charge on my credit card for the items I returned. She charged me again for the item. Which I gave back to her. Seasonal employees aren't trained well and the Kalamazoo/Portage manager was extremely rude to me. They only have a 30 day return policy at this store which I thought I'd give my business to instead of. Macy's but that won't happen again.

I highly recommend this business for excellent customer service as well as knowledge! I tried to…read moreget an OLD photo copied by using Snapfish, but it was very pixelated & turned out simply awful. I turned to Norman's Camera Shop, not only because of their quality reputation, but also the fact that the business has been a longstanding part of the local business community in Kalamazoo. I was VERY IMPRESSED with how fast they got my orders finished, but also how amazing the reproduction turned out! I can not recommend them enough! Thanks, Lisa Middleton Portage, MI

We received great service and given a lot of helpful information. As a result, we picked a camera…read morethat was right for our needs. The only downside is that it seems their general inventory is on the low side, limiting said options.

They refused to accept a return from another Ace Hardware. The items had all packaging and not…read moreused. I even had the receipt and they were recorded on my rewards plan. Unacceptable

Mr. MVP and I had to visit Ace Hardware on Saturday morning because someone tried to break into our…read morehouse on Wednesday night. Three of our screens were cut (and a large window was broken) and the police officer who responded to our call suggested that we take the screens to Ace Hardware to have them replaced. I had called ahead on Friday and asked about screen replacement and was given prices - FYI a regular sized window screen is about $7 for a replacement and $14 for a replacement with heavy duty screen. Our windows are gigantic so they were four times that amount. Not a big deal. The older gentleman who first helped us with our screens let us know that the screen guy would not be in until noon so we would have to leave our screens and come back - no problem. We left our name and number and asked for help finding some locks. He guided us to the right place and offered his advice on which lock he thought might work for our needs. He seemed like he had a little bit of knowledge about a lot of stuff. He offered us popcorn, which we had to turn down and then he had to go help another customer. We then wanted to look at security lights. When we turned the corner we found another employee - again another older gentleman - who we asked to help us find security flood lights. He seemed very confident when he guided us all the way across the store and pointed down on a shelf at Christmas tree lights. This gentleman was obviously confused. Mr. MVP clarified that we needed flood lights for the garage and he paused and started walking in the same direction we had just came from, only this time very slowly. We took a small tour of the store, pausing multiple times before we came to rest in front of indoor ceiling lights. Thankfully, Mr. MVP noticed the flood lights around the corner from where we were standing and politely pointed them out to me like I was the one who was walking around aimlessly. We thanked our tour guide and shopped the rest of Ace Hardware on our own. I still think that gentleman is lost somewhere looking for lights. This Ace Hardware is clean and very well stocked. They have everything - tools, paint, hardware and even some clothing. There is a lot of stuff for the home and all the improvements we all need to do. Their prices were very reasonable too. We purchased a four set of locks and double checked the price on Amazon. Amazon had the same set for just 50 cents more and because we like to support local businesses we thought that was a good deal. We will hopefully get our screens back on Monday (there was a sizing issue with the windows being too big and the screen material being too small) and if we need something in the future we know we have another nice hardware store in our area.

Norman Camera is a must-see for anyone involved or interested in cameras. The store itself is easy…read moreto find and conveniently located across from the Woodland Mall. The staff may be the most knowledgable, kind, patient, and helpful people I've met. Brennin and Khoa are two people that I have worked with for several months now. They work with you on making sure you can get whatever you need to accomplish your goals, stay in budget, and that you understand what you're buying. I never feel that I'm being upsold or steered in the wrong direction. I recently took Brennin's photography class and she was an absolute wealth of information. She is a phenomenal concert photographer and has a genuine willingness to help any and all photographers in the scene. I would definitely recommend coming here if you're interested in cameras or photography.

Nice camera shop in the Kalamazoo area. The staff was friendly and knowledgeable, with a good…read moreselection of quality new and used equipment. Prices were a little high, but not unreasonable for a specialty camera store.

I have to give a huge shoutout to Rick at Ace Hardware in Texas Corners. This is the kind of…read morecustomer service that is getting harder and harder to find. I originally bought my Weber grill from the Fireplace and Grill Shop in downtown Kalamazoo, but they no longer sell Weber. I needed some replacement igniters and figured Ace Hardware would be my best bet. I first went to my local Ace Hardware and explained what I needed. Basically, I was told, "Nope, sorry, there's nothing we can do." So I tried another Ace in the next town over and got pretty much the exact same answer along with another hardware store that is not an Ace Hardware. Then I called Ace Hardware in Texas Corners and spoke with Rick. What a completely different experience. Rick didn't just tell me he couldn't help or send me on my way. He took the time to look into it, worked on finding the igniters, and actually contacted Weber on my behalf. He ended up getting Weber to cover the ENTIRE manifold assembly under warranty! When the new manifold came in, Rick called me to let me know it was there. I picked it up, got everything back together, and now my grill is almost like new again. Rick absolutely went above and beyond when two other stores had already told me there was nothing they could do. He could have easily done the same thing, but instead he took ownership of the problem and figured out a solution. That's what customer service is supposed to be. Rick was absolutely amazing, and Ace Hardware in Texas Corners has earned my business because of him. I'll gladly drive a little farther to shop at a place that takes care of its customers like this. Thank you, Rick!

Super helpful staff. I wish they had a better selection sometimes for types of bulbs (didn't carry…read morethe size ) but gave me some options . Glad I didnt have to order them. Everyone is super nice, you just want to buy something.

I received your bubble wrap and some one sent me the wrong medication in the morning dose and when…read moreI called to talk to the owner I was told that he is not in a few times but I would like to know who's the person who ordered the medication or if you're pharmacist made a mistake

They fill meds that aren't asked for and send them home with a family member. What???? Why???read more