Nurse Laura severely harmed me overdosing me with allergy shots. Go see a real doctor not a nurse…read morewho plays doctor. I suffered for months and no one cared, especially not her. Run as fast as you can away from this horrible place.

Unprofessional billing department and whoever "helps" on the phone. They bill you even when you pay…read moreyour copay in office and can't give you a reason for charges.

My office experience has been poor to say the least and still yet to be impressed by some of the…read morestaff members and their attitudes and care toward their patients especially new ones. Today was my 4th visit. I spoke with the attending physician during my very 1st visit and he apologized especially after hearing that it was actually my 2nd attempt after calling and verifying appointment but was then denied in person and had to return. I made the return due to location, current allergy struggle, and recommendations from my primary care doctor, ENT specialist, family, friends and coworkers and even still after returning was met with the same push back and was almost denied again. If it wasn't for the doctor's kindness, understanding, and apology I wouldn't have returned. Some of the staff at this location, not all, leave something to be desired and even after 4th visit still don't feel welcome or like a patient but more of a burden which is a shame. Would recommend trying a different office or clinic if possible.

From scheduling an appointment to treatment, every single staff member was incredibly helpful and…read moreprofessional. Dr Ortega is phenomenal. Highly recommend!

Friendly, helpful and Staff who really enjoy their work!…read moreGreat experience so far! Dr. was very approachable.

Dr. Shimamoto is very knowledgeable and kind however the front office needs to be retrained. The…read morefront office will never call you back after you leave a voicemail. After calling on repeat, 4-5 calls in a row, they finally will answer and immediately put you on hold to only drop your call/hang up on you. What a shame because Dr. Shimamoto is fantastic and deserves better staff.

We absolutely love the staff here! Dr. Rose is so attentive willing to look into things and help…read moresolve problems. I had my follow up with a PA Lindsay Wong and she was delightful! Truly I can't remember having a better PA experience. She took all the time I needed to talk about my overall health and how my allergies could be effecting that. She prescribed stuff for an ear issue I was having and it totally cleared it up! We loved her. My kids love going with me to this office because they have a treasure box full of suckers and little toys and they let them take a handful of stuff! So kind and would definitely recommend!!

All of the staff here is super nice on the appointment side and also in the allergy shots lab. I…read moreappreciate being able to get my allergies diagnosed and then work through the process of getting the shots so that my body will be less activated for the allergies in the future.

I like this place. When you have a ton of food allergies, or your kids have them, it's hard to…read moremanage. Especially when children are young. But in the past month, they've always been quick to get us scheduled, and in the past two out of three visits, we were seen early. Today was very very busy, so we were a little late being seen, but it was within thirty minutes of the appointment. The receptionists are always kind, and the doctors/PAs are great about going over everything with you. My only complaint is regarding prescriptions getting sent to the pharmacy. Both times, my pharmacy didn't receive the requests until after I called, but they do eventually arrive. Usually within the same day I call. Overall, I do recommend this place. They have always taken good care of my daughter.

It is so unfortunate that such a great group of doctors and nurses can't find a decent billing…read moregroup! If the billing dept is behind in their paperwork they block you so you can't even get treatment even if it's 23 cents.

Amazing doctor. However, she works for a terrible organization. Do not attend this place ( unless…read moreshe works in a different one) if you want to be treated well .... Reasons ( & I handled to the doctor as the manager Chelsea was useless ) 1) not organized ; 2) rude ( reception of the chandler clinic)  - the one who schedules your follow up...she was the most unfriendly person .. no eye contact and extremely on bad mood; 3) the first scheduler was even worse and made statements such as " I do not understand you .. there is no such doctor ..." instead of... could you spell the doctor's name?"  ... just as I offered to spell mine when she did not know how to write it. She was prejudice toward my accent and at one point I asked her what would be the earliest app with the doctor and she said " I don't know." Extremely rude  & really gave me the impression of not wanting to help to book an app at all; 4) the doctor told me that  my sinus  and symptoms were really severe and to start meds right away .. well, I had to call the following day because my pharmacy did not receive the meds. After  I waited 20 minutes to have a hold of someone, she  told me " well, I don't know who made the mistake" so I asked " do you see the doctors prescription in the system?" And she said  .." yes" so your staff again failed with professionalism . I have never had one single place that I had to beg for my prescriptions; 5) it took me 3 days to have and over 2 hours to get a hold of the "manager/ director " who told me that there it is not a grievance protocol I am not sure what's wrong with this whole organization but the staff need more training how to act as a human being.

We love Dr. Rishi and her PA Monica. They are so knowledgeable and absolutely great with kids. I…read morewould give them 5 stars. Unfortunately, We had a bad experience with the front desk and there seems to be a huge disconnect between the providers and staff in the office recently. I called to get a note about my child's emergency plan for school. We had been seen in the last year. I asked for a note to be faxed and was told it might not be possible but someone would call me. A week went by no one did. Meanwhile my kid is in school with no emergency plan in place, which felt really unsafe. I call back. I was told we were "overdue" for an office visit. That was not the case. We follow up yearly. Still, I agreed to schedule. On the day of our visit, I was called and asked to come in earlier than our appointment (which I had scheduled after school) to accommodate the provider's schedule. I ducked out of work and pulled my kid out of school. We come in to the office only to be told by the nurse we could have handled the whole thing over the phone without an office visit. I appreciated her offer of a note without paying for an office visit but we had already made the trip so we saw the provider. She ordered lab work. The office hasn't called with results or to schedule a follow up. I'm sad that dealing with the office has become such a hassle and that there seems to be so little respect for patient's time. We love Dr. Rishi and really trust her but we'll likely use our PCP from here on out to manage things.

I was referred to this business by my palliative dr... I thought it seemed kind of sketchy but I…read morewent ahead and went. The first visit the dr said I was way too complex and said to just "go to the ER next time it happens because we can't do cultures" I thought to myself: what kind of ENT sends a patient to an ER because they can't do a culture? So I switch to another Dr who very clearly tried to get me scheduled for an unneeded hearing test to make money for the practice (the entire waiting room was full of the suckers who fell for the scam). I won't be returning and definitely don't recommend this place. The Dr didn't even know why I had the severe infection I had and just made a guess that it was from TMJ or a soft tissue infection and wouldn't even order imaging. She said that's what the TMJ Dr will do. But she wouldn't refer me to the TMJ Dr, she only gave me a list of recommended drs. What a joke

I had an appointment on Dec. 16. I show up and the receptionist says that they called and left a…read moremessage because the provider was not available. They schedule me for the 24th of December. Now, im here, I walk to the door and this is on the door. Not only am I here on Christmas Eve, but I cant even get the care on the day THEY rescheduled me for. I am only here because I was referred here by my dentist. Im surprised there arent more 1-star reviews. 44/106 1-star doesnt seem enough.

They took my insurance card without informing me that they are not in-network with United…read moreHealthcare. Had I known this, I would have walked out and avoided the appointment entirely. The visit was in July 2024, but for some reason, they didn't submit the claim to my insurance until mid-2025--nearly a year later--resulting in a surprise bill of over $400. This entire situation could have been avoided if they had simply disclosed that my insurance wouldn't cover the visit. What is the point of collecting my insurance information if your facility doesn't even work with UHC? On top of that, this office is incredibly difficult to get ahold of, making it even more frustrating to resolve issues like this.

This clinic never returns phone calls and messages. Poor communication from staff with questions…read moreabout my care and concerns. I would never recommend this location to anyone ... Very disappointed .

I have gone to this office for sometime and have always had a good experience. I had to bring a…read morespecial-needs relative in for care and everyone was extremely kind and explained everything very well. The endoscopy center was super efficient and what could've been a traumatic experience, turned out to be wonderful. I had a question and the new manager, I believe her name was, Lauren was extremely helpful.

If you value your health stay away from these people !…read moreRude, demeaning, lack of compassion ! Dr. Stein your staff is horrible, I was lied to about my colonoscopy & endoscopy results. No one ever returned my phone calls, emails, or voice messages. Dr. Stein your patients deserve much better, Shame on YOU ! I'm currently under the care of a different GI Doctor.

I had a doctors appointment a month ago and I've been calling for over 3 weeks attempting to get my…read moreprescription filled. However I cannot get anyone to call me back. Truly disappointed by the staff

Just go somewhere else. I got referred there after I broke out in hives. So remember I'm itchy ALL…read morethe time this happened, sometimes more sometimes less, ALWAYS ITCHY though. After my initial consult they lost me as a patient for two weeks. Took a couple days of leaving messages in the MA's mailbox before I stumbled on the only way to ever get a message through to anyone is through scheduling. But then you start to run into the shrew factor going through scheduling/front office staff. Don't get me wrong, they don't recruit specifically, I don't think. Not everyone I encountered was a shrewlike harpy just waiting for their turn to make mouth noises at you, sometimes so much so you don't get to finish yours or have to repeat the whole thing again. Some were very pleasant and you only had to say something once. But it was at least 60/40 maybe 70/30, shrews/pleasant. So they ran some tests. Took a couple weeks. Put me on some meds. Tests came back. Need more tests. Meds they just put me on that's only effect was to delay my ability to take the test by 6-8 weeks, and keep feeling doped as hell and, scratching like I'm trying to win the Oscar in Ray. So I get the test done. Now LabCorpPatient is involved here so I'm not entirely sure who to fire the "blamezooka" at on the next few they both appear to have a history of suckage. But the test gets lost. Next test, messed up somehow(effing weeks). Final test, get reffered to specialist. To kinky to go into, don't want to violate the HIPPO. Anyway I took two buses over an hour to go to my last visit. I had to fill out paperwork for conditions I didn't have, unlace my boots, (bus=walking=boots) take em off for height (umm, the same), weight (@247# w/3to5# boot, you're looking at 1-2% of the total weight is boot. No dosing is that accurate) lace 'em back up, get BP temp, someone asking me questions I just answered with things I said, a 15 minute wait, to fill out paperwork to order a shot they said I was coming in to get. The ordering has gone awry. After being tired of being cut off, repeating myself, and general lack of competence. I expressed my displeasure, I'll admit when met with snotty and haughty tones I returned fire. And near the end I was so flustered I may have treated a pleasant unfairly. Anyway they've sent me a breakup letter, I've filed a grievance with my insurance. By all means if this is the experience you're looking for give them a call.