I have been a patient of Dr. Thakrar for a few years now and she is fantastic…read more This office is great! I also get allergy shots here. They are very organized and always prepared. Much better than a Scottsdale practice I went to previously. They squeezed me in for a telehealth visit a couple of weeks ago when I was really sick and my PCP was unavailable. Laura Jochen, a family NP, was very good. Instead of just quickly scanning my chart, Laura took time reviewing my medical history and asking questions to help adjust my treatment. I have been to see a lot of Doctors over the past couple of years for various conditions. This remains the best practice I have visited. Kudos to them... I highly recommend them!

Nurse Laura severely harmed me overdosing me with allergy shots. Go see a real doctor not a nurse…read morewho plays doctor. I suffered for months and no one cared, especially not her. Run as fast as you can away from this horrible place.

From scheduling an appointment to treatment, every single staff member was incredibly helpful and…read moreprofessional. Dr Ortega is phenomenal. Highly recommend!

I was lied to by the doctor. He showed me how they do the test on my daughter and me claiming that…read moreit's not very painful. Once the nurse got to work my daughter went first and I had to sit there with my eyes wide open, jaw dropped seeing my daughter scream in agony, begging for the evil nurse to stop. This is worse than getting a tattoo and I have a full sleeve. I told my coworker who went to a different location for an allergy test and he said his daughter was not tortured like we were. Stay away from this sick place! I knew I should have ran when I heard children in the back screaming to stop. Keep your children safe from this place people

I have been coming here for years I've seen Dr. Shimamoto…read more I've seen Carly. I am currently carries patient. I've been having issues with the front desk for the past year, but recently from February to March they have been neglecting and not respecting their patients. I have called and left multiple voicemails following the rules and policies that they have where you have to leave a voicemail and wait 24 hours for them to call you back. I've been waiting a month for them to call me back.

They deserve ZERO stars. THE worst, rudest, most unorganized, unprofessional, medical practice I've…read moreever encountered. You CANNOT, EVER, reach an actual human when you call and are forced to leave a voice mail. Need an appointment? Voicemail. Billing? Voicemail.They billed me for a visit that NEVER happened. Was forced to leave several messages over a period of over 3 months asking them why? NEVER returned my call, then they proceeded to sent me to collections! Now they claim the visit was for my husband! Tried to pay the balance but now they refuse to accept our HSA card. I'm currently on hold with their outside, heinous, billing dept for an HOUR! AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID

We absolutely love the staff here! Dr. Rose is so attentive willing to look into things and help…read moresolve problems. I had my follow up with a PA Lindsay Wong and she was delightful! Truly I can't remember having a better PA experience. She took all the time I needed to talk about my overall health and how my allergies could be effecting that. She prescribed stuff for an ear issue I was having and it totally cleared it up! We loved her. My kids love going with me to this office because they have a treasure box full of suckers and little toys and they let them take a handful of stuff! So kind and would definitely recommend!!

I've been going to Arizona Asthma & Allergy Institute for several years and have had a consistently…read moregreat experience, especially with the allergy shot clinic. The doctors are attentive and knowledgeable, and the treatment has made a real difference for me. A big reason my visits are always positive is the staff in the shot clinic. Lana, who gives me my shots almost every visit, is always friendly, professional, and efficient. She makes the process quick and comfortable and genuinely makes it a pleasure to stop in each time. Overall, this is a great practice with excellent care and a staff that truly cares about patients. Highly recommend.

I like this place. When you have a ton of food allergies, or your kids have them, it's hard to…read moremanage. Especially when children are young. But in the past month, they've always been quick to get us scheduled, and in the past two out of three visits, we were seen early. Today was very very busy, so we were a little late being seen, but it was within thirty minutes of the appointment. The receptionists are always kind, and the doctors/PAs are great about going over everything with you. My only complaint is regarding prescriptions getting sent to the pharmacy. Both times, my pharmacy didn't receive the requests until after I called, but they do eventually arrive. Usually within the same day I call. Overall, I do recommend this place. They have always taken good care of my daughter.

Building is older, the facility in general is older and has somewhat of a dingy appearance. Don't…read morelet that fool you though- the care we get from Dr. Wong and team is top notch and has helped my family deal with the constant barrage of allergies Arizona throws at us every year. We always get in right at our appointment time and the paperwork is processed quickly ensuring our meds are delivered quick. Appreciate the team and care. Also, aquarium in the lobby is nice. Unless you're allergic to fish. If you are though it's ok because you're in the right place to treat it!

Amazing doctor. However, she works for a terrible organization. Do not attend this place ( unless…read moreshe works in a different one) if you want to be treated well .... Reasons ( & I handled to the doctor as the manager Chelsea was useless ) 1) not organized ; 2) rude ( reception of the chandler clinic)  - the one who schedules your follow up...she was the most unfriendly person .. no eye contact and extremely on bad mood; 3) the first scheduler was even worse and made statements such as " I do not understand you .. there is no such doctor ..." instead of... could you spell the doctor's name?"  ... just as I offered to spell mine when she did not know how to write it. She was prejudice toward my accent and at one point I asked her what would be the earliest app with the doctor and she said " I don't know." Extremely rude  & really gave me the impression of not wanting to help to book an app at all; 4) the doctor told me that  my sinus  and symptoms were really severe and to start meds right away .. well, I had to call the following day because my pharmacy did not receive the meds. After  I waited 20 minutes to have a hold of someone, she  told me " well, I don't know who made the mistake" so I asked " do you see the doctors prescription in the system?" And she said  .." yes" so your staff again failed with professionalism . I have never had one single place that I had to beg for my prescriptions; 5) it took me 3 days to have and over 2 hours to get a hold of the "manager/ director " who told me that there it is not a grievance protocol I am not sure what's wrong with this whole organization but the staff need more training how to act as a human being.

We love Dr. Rishi and her PA Monica. They are so knowledgeable and absolutely great with kids. I…read morewould give them 5 stars. Unfortunately, We had a bad experience with the front desk and there seems to be a huge disconnect between the providers and staff in the office recently. I called to get a note about my child's emergency plan for school. We had been seen in the last year. I asked for a note to be faxed and was told it might not be possible but someone would call me. A week went by no one did. Meanwhile my kid is in school with no emergency plan in place, which felt really unsafe. I call back. I was told we were "overdue" for an office visit. That was not the case. We follow up yearly. Still, I agreed to schedule. On the day of our visit, I was called and asked to come in earlier than our appointment (which I had scheduled after school) to accommodate the provider's schedule. I ducked out of work and pulled my kid out of school. We come in to the office only to be told by the nurse we could have handled the whole thing over the phone without an office visit. I appreciated her offer of a note without paying for an office visit but we had already made the trip so we saw the provider. She ordered lab work. The office hasn't called with results or to schedule a follow up. I'm sad that dealing with the office has become such a hassle and that there seems to be so little respect for patient's time. We love Dr. Rishi and really trust her but we'll likely use our PCP from here on out to manage things.

I was referred to this business by my palliative dr... I thought it seemed kind of sketchy but I…read morewent ahead and went. The first visit the dr said I was way too complex and said to just "go to the ER next time it happens because we can't do cultures" I thought to myself: what kind of ENT sends a patient to an ER because they can't do a culture? So I switch to another Dr who very clearly tried to get me scheduled for an unneeded hearing test to make money for the practice (the entire waiting room was full of the suckers who fell for the scam). I won't be returning and definitely don't recommend this place. The Dr didn't even know why I had the severe infection I had and just made a guess that it was from TMJ or a soft tissue infection and wouldn't even order imaging. She said that's what the TMJ Dr will do. But she wouldn't refer me to the TMJ Dr, she only gave me a list of recommended drs. What a joke

I had an appointment on Dec. 16. I show up and the receptionist says that they called and left a…read moremessage because the provider was not available. They schedule me for the 24th of December. Now, im here, I walk to the door and this is on the door. Not only am I here on Christmas Eve, but I cant even get the care on the day THEY rescheduled me for. I am only here because I was referred here by my dentist. Im surprised there arent more 1-star reviews. 44/106 1-star doesnt seem enough.

This clinic never returns phone calls and messages. Poor communication from staff with questions…read moreabout my care and concerns. I would never recommend this location to anyone ... Very disappointed .

So.... My child missed school today. My daughter was scheduled for an appointment for today. I…read morespoke with a scheduler 2 weeks. Via phone to have this appointment put in place. I pulled my child out of school. Just to be told that. My daughter was not scheduled. For an appointment with this facility. The office administrator was rude,dismissive, and aloof. And seemed irritated when she. Had to input my daughter's information. She then proceeds to tell me that. My child had a cancellation in December. Yet that doesn't make sense because. Another referral was put in place by PCP in January. There seems to always be some shenanigans. When dealing with this facility. I first discovered in July of 2024. That the referral expired then. There's been at least 3 referrals. Put in place with this facility. My child and I have been. Victim's of identity theft,hacking and stalking. Parties known to me either. Will contact medical facilities pretending. To be me or cancelling appointments. That I put in place. Or filing out patient forms on patent portal's. Providing false or exaggerated information. I wrote the date and time. Of this appointment down for today. Because my daughter's health is important to me. Someone had to have cancelled today's appointment. Without both my consent or knowledge.

I have gone to this office for sometime and have always had a good experience. I had to bring a…read morespecial-needs relative in for care and everyone was extremely kind and explained everything very well. The endoscopy center was super efficient and what could've been a traumatic experience, turned out to be wonderful. I had a question and the new manager, I believe her name was, Lauren was extremely helpful.

If you value your health stay away from these people !…read moreRude, demeaning, lack of compassion ! Dr. Stein your staff is horrible, I was lied to about my colonoscopy & endoscopy results. No one ever returned my phone calls, emails, or voice messages. Dr. Stein your patients deserve much better, Shame on YOU ! I'm currently under the care of a different GI Doctor.

I had a doctors appointment a month ago and I've been calling for over 3 weeks attempting to get my…read moreprescription filled. However I cannot get anyone to call me back. Truly disappointed by the staff

Just go somewhere else. I got referred there after I broke out in hives. So remember I'm itchy ALL…read morethe time this happened, sometimes more sometimes less, ALWAYS ITCHY though. After my initial consult they lost me as a patient for two weeks. Took a couple days of leaving messages in the MA's mailbox before I stumbled on the only way to ever get a message through to anyone is through scheduling. But then you start to run into the shrew factor going through scheduling/front office staff. Don't get me wrong, they don't recruit specifically, I don't think. Not everyone I encountered was a shrewlike harpy just waiting for their turn to make mouth noises at you, sometimes so much so you don't get to finish yours or have to repeat the whole thing again. Some were very pleasant and you only had to say something once. But it was at least 60/40 maybe 70/30, shrews/pleasant. So they ran some tests. Took a couple weeks. Put me on some meds. Tests came back. Need more tests. Meds they just put me on that's only effect was to delay my ability to take the test by 6-8 weeks, and keep feeling doped as hell and, scratching like I'm trying to win the Oscar in Ray. So I get the test done. Now LabCorpPatient is involved here so I'm not entirely sure who to fire the "blamezooka" at on the next few they both appear to have a history of suckage. But the test gets lost. Next test, messed up somehow(effing weeks). Final test, get reffered to specialist. To kinky to go into, don't want to violate the HIPPO. Anyway I took two buses over an hour to go to my last visit. I had to fill out paperwork for conditions I didn't have, unlace my boots, (bus=walking=boots) take em off for height (umm, the same), weight (@247# w/3to5# boot, you're looking at 1-2% of the total weight is boot. No dosing is that accurate) lace 'em back up, get BP temp, someone asking me questions I just answered with things I said, a 15 minute wait, to fill out paperwork to order a shot they said I was coming in to get. The ordering has gone awry. After being tired of being cut off, repeating myself, and general lack of competence. I expressed my displeasure, I'll admit when met with snotty and haughty tones I returned fire. And near the end I was so flustered I may have treated a pleasant unfairly. Anyway they've sent me a breakup letter, I've filed a grievance with my insurance. By all means if this is the experience you're looking for give them a call.