Food is decent, they do pretty well at keeping the buffet stocked and fresh. LOTS OF VARIETY. They had so many options to choose from, including a mongolian grill and a large array of sushi that is also included in the buffet that is actually pretty impressive for a asian buffet. The sushi is OK, it's just nice that they try to mix it and offer at least 15 different rolls although, they are pretty basic when it comes to ingredients... salmon, avocado, tempura, cream cheese, cucumber, basically just in different orders on different rolls lol. But it wasn't half bad.
Now the service there... that's a whole different story. It's horrible. I've been there several times with a lot of different people and if there is anything they are really consistent with is their poor service with the many, barely speak english, servers. Now it's really hard to displease me as I can be a little too forgiving and understanding but you know what. The girls there just suck. You could literally be in the middle of putting the fork in your mouth and they will just reach right in front of your face and over your food (MIND YOU I AM ABOUT TO TAKE A BITE HERE) to grab either a glass to refill or a dirty empty plate. This has happened on several occasions and not even just to myself but to the other people having a meal with me. You could even ask them not to do that and then it's like they still do it just to spite you. Now IDK if it's just a language/culture barrier or what, but that is not okay. I'm asian myself but jeez people.
Then the last time I went with my fiance and 6 month old, we finished our meal and were about to leave to pay at the front desk until our server said "Oh you can pay me, pay me here" and I told her don't worry about it as I know she is busy as it was a pretty busy lunch hour so before we could start making our way to the front, she's looking around at the table for a tip (which we were going to process on the debit card slip since we didn't have cash) and then literally raced to the front desk, interrupted the poor girl that was ringing me up, yelled at her and then proceeded to finish my transaction. My fiance and I were like ummm okay... she told me the total and asked for the card which I started to hand over and the little b**** snatched it out of my hands! Literally the worst thing you could do as a employee or even as a customer! It's SO hard to make me upset, especially in customer service as I have the patience of a 110 yr old monk but after her reaching across our food and faces, demanding tip, racing to the front desk, yelling at the poor girl that was already there, and then snatching my card.. I had to do what I have never ever done before. I left her a big fat goose egg. My fiance was watching me as I went to sign the slip and whispered to me "what are you going to leave her? don't leave her anything" which my first thought was no, I can't do that, as a previous server of 8 years myself, that's the worst thing you could do especially when your pay depends on those tips but then I looked up to see if she was watching AND THE B**** WAS FREAKING HOVERING OVER ME as I was deciding on the tip! It was absolutely ridiculous.
But ANYHOW, food is pretty good, lots of variety and the plentiful sushi is a plus yet if you're looking for the worst service in Raleigh...it's here. read more