Found this pet shop by chance. Looking for feeders for my turtle pond. Employee was very polite and…read moreready to assist. Tanks were clean and fish looked healthy. Unlike many retail chain pet stores. Will be back to purchase more fish and accessories

Updated to add that the fish we purchased have Ich. We had no other fish in the tank and only…read morepurchased from here.

This location is not always on point. Sometimes they are hit or miss. Today, they knew the…read moreassignment. My daughter and I were looking for prescription cat food for our fur baby and went directly to the cat food section (back left). I became discouraged when I didn't find it but I didn't give up. I decided to wait in the long line to ask the cashier if she knew if they had the prescription brand in stock. While waiting in line I remembered I had another prescription in my purse. I found the other prescription! I left the line and was about to look again in the cat food section when the two employees that were engaged in conversation asked if I needed help. They looked important with their clipboards. I believe they were store managers, maybe. I explained to them the situation and something fell out of my purse (an old receipt). The woman manager reached down and returned it to me while I fumbled through my purse trying to show them the prescriptions for our cat. They were both so gracious and walked my daughter and I to the appropriate area to find the prescription cat food. It was in a different section on the right side of the store (from the main entrance). I was so grateful that they helped us. It made a big difference receiving their kindness and that knowledge of the proper location for the prescription food went a long way. Once we were in line again, another register was opened and the line moved faster. We were able to purchase our prescription cat food pretty quickly and continue on with our day. Thank you PetSmart!

The Grooming Dept. is the most inept groomer I have ever been to. Before I go any further I need to…read morelet you know I used these groomers 2 times for the same dog. (I'm a slow learner) My first visit by way of grooming was pretty good. What made me angry was that my Abby sat in a cage for who knows how long before they called me! When Abby gets anxious or afraid she will pick whatever is nearest. When I picked her the first time her whole face was wet from licking the walls of the cage she was in. I thought it was a mistake and let it go. I gave them the benefit of doubt. My next visit was today, and once again nobody called me to say Abby was done. I was going to give Petsmart a little wiggle room because they were busy. I was notified Abby was ready on a private phone not the store phone!! When I got there I was angry. I wasn't swaring or acting like an Ahole. The manager thought that I shouldn't be angry. I think i was well within my rights to be angry. The manager made it clear that I had no right to get angry, and treat him with utmost respect. When Abby was brought out her face was soaking wet! I'll never do anymore business with Petsmart. I've been a loyal customer for years. Petco is a little more limited in products, but I also use Chewy. I'm going to be a lot more business with Petco and Chewy. And 1 more thing...Petsmart is a LOSER company.

Great customer service, answered all my questions and great quality on food and animalsread more

I came with the intention of purchasing a bird. The bird cages were very dirty which is unfortunate…read morebecause birds are prone to respiratory infections. The employees are all hiding behind the counter and very unhelpful. Couldn't bother to help me. Won't be back

This store is awesome. Got my Duckling there, got to walk…read morearound the store holding a cat checking out duck food and found the 100 gal Stock Tank I was looking for since the ducks are growing so fast. Very helpful staff answered all my questions. The Store cat is very friendly and playful.

I have always been curious about Kahoots and what it sells. The name is very unique. The first…read morething that pops in my head is go-carts. Well, today is the day I took that first step to walk into this Kahoots. Surprise surprise!... it sells premium quality pet foods and fun pet stuff. WOW was the first thought that came to my mind when I first walked in. It's a gigantic candy store for pets IMHO! LOL I personally don't have pets at this time, but my parents had two German Shepherd Labradors who were family members many years ago. They both have passed away when they were 13 years old. I miss my Penny and Phoebe (I love you!)... they were my girls. Thanks for reading my story. I perused the entire store at first. Then I thought of my dear friend who has a dog and two cats. I said let's get something for Petunia, Fig, and Friday to celebrate their birthdays. Three toys, cake, and ice cream treats were chosen. Hope they will like their playful stuffies and sweet treats. Staff was very welcoming and pleasant. Service was good. Ambiance is just playful. Prices are a tad high, but hey, our pets deserve good things, too. They are our family. If I have pets, I would come here regularly. If you have pets, drop on by and check out this Kahoots. Have a fun day shopping for your furry or not so furry loved ones!

Very nice staff the building a lot smaller then i anticipated but i love getting my dubia roaches…read morefrom here. good size quality and they last a while. usually petsmart roaches die the next day so its a plus. Decent price on stuff

I had no idea what to expect when I came here. I had been to a 'Reptile Farm' before, decades ago…read morein Texas, which was pretty much like the reptile house in a zoo only much smaller and dirtier. But as "Everything is Bigger in Texas", of course the Texas farm had a big muddy Alligator pit. So who knew what the "Reptile Factory - High Desert" would offer up. And from the look of the outside, which was small and tucked away in a Mojave Desert strip mall, it didn't look like much. But I was SO WRONG. - 'Reptile Factory - High Desert', goes deep, and it's not a zoo or a reptile farm, it is a Specialty Pet Store. And the more looked around and spoke with the staff, the better this place became. OTHER REPTILE FACTORY LOCATIONS: Reptile Factory Garden Grove, Reptile Factory Downey, Reptile Factory Riverside, Reptile Factory High Desert WHAT THEY SELL OTHER THAN REPTILES: Feeder Menu - Pre- Order Feeders for Local In Store Pick Up! Plus 'Live Crickets - Live Hornworms - Live Mealworms - Live Dubia Roaches - Live Silkworms - Live Mice - Live Black Soldier Fly Larvae - Live Rat' - epti-Zoo. Digital Timing Humidifier - High Pressure Adjustable Rainfall System. Reptile factory is a proud supporter of "USARK", The United States Association of Reptile Keepers - the only group advocating and fighting for the rights of reptile keepers across the country. For more information on legislation they are currently fighting and to become a member please visit their website! www.usark.org THEIR ANIMALS: All animals are guaranteed to be healthy, mite-free, disease free, and feeding properly at the time of purchase. They claim to strive to provide top quality animals to our customers and would never sell an animal that does not meet their standards. Once the animal is out of their care, they cannot take responsibility for any issues arising from improper husbandry or fatalities/injuries for exposure to extreme temperatures. If an animal is purchased without a full setup provided by Reptile Factory they cannot guarantee the survival of the animal. No guarantee for arachnids, invertebrates, or amphibians. For any first time keepers when purchasing a new species, Reptile Factory always recommends a full set up at the time of purchase. A "full set up" refers to an appropriate enclosure and the following items: an enclosure, bedding, heating or lighting, food, decor, and any other products necessary. The purchase of a full set up from Reptile Factory guarantees the animal for (7) days. For any refund or animal exchange, the animal must be returned and proof of proper husbandry must be provided. Any internal issues on imported animals are not included under any of their guarantees. They provide an outward health guarantee only on all imported animals. Please be aware of what you are purchasing and do the proper research. Their staff is very knowledgeable and happy to help with any questions you may have! They do not refund or exchange animals due to being skittish, scared, or defensive. All animals need time to adjust and build a trusting bond. They will gladly work with you to resolve any issue you may have. They are not responsible in any way for the action(s) of the animal(s) purchased through them. It is solely your responsibility if you or anyone gets bit, scratched, physically debilitated, or any other injury inflicted by the animal(s). Always exercise caution with all animals. Venomous Animals All venomous animals including but not limited to: Heloderma species, scorpions, arachnids, and any rear-fanged species, can only be purchased by persons eighteen (18) years of age or older with proper identification at the time of purchase. Reptile Factory, LLC. And its employees reserve the right to refuse an animal sale to anybody if we feel it is not in the animals best interest. My two hours at 'Reptile Factory' were great, but I wondered, who would buy all of the animals and enclosures to bring home except for scientists, collectors, and young kids who like to feed mice to snakes. But they told me here that many of their customers use these see-thru tanks, filled with beautiful object, colors, and exotic animals, as a point of design and beauty in their homes. I was directed to a site where I could see photos. And I'll tell you, those pictures blew me away. I've posted some of these photos (courtesy of photographers) of the Personal Computer Stations & Gaming Rooms at the home of some customers who bought everything they needed in order to transform these spaces into jungle-like (or desert-like) environments filled with living creatures. And they got all of their display cases, terrarium installations, supplies, and animals at "Reptile Factory". I thought these rooms looked so amazing that I began to dream about doing this in my own home, even if it meant having a house full of Lizards, Turtles, and Snakes. Very Cool Suff.

Hit or miss. This location is located in a large shopping center with Vons, Ross and several other…read morestorefronts. It's a large Petco and offers grooming, training and pet supplies for dogs, cats, chinchillas, and a variety of pets. I believe they sell food and supplies for birds, fish, turtles and guinea pigs also. The cashiers are generally friendly. There was one that wasn't but I haven't seen her there for years. The store, like most animal stores, smells of animals...to be expected. Petco has Vital Care Rewards which I enjoy and 20% discount on litter and 10% discount on food. The parking in this area can be tricky and even a little dangerous, so be careful. There's several spots close to the front entrance of the store but when they fill up, the overflow parking is large but walking back to the entrance you pass a stream of oncoming traffic. There's speed bumps and usually cars will stop to let you pass but just be careful. They offer buy online and pickup in store. They also offer curbside pickup.

This Petco is very convenient. We had to stop here on our way to Vegas because we needed a dog…read morestroller. We were very lucky to find one. We called ahead and the person on the phone was very helpful and was able to tell us that there was a dog stroller available If you're on your way to Vegas and you need something for your dog or cat, you must really stop by here. Very convenient location.

They always have the best prices for my horse and in stock woo hoo! Service is always efficient &…read morekind!!!

Love this place, super friendly, very helpful, great prices , i reccamend them to anyoneread more

Really great place to find all things for your pet! Only downside is that we actually didn't find…read morethis place sooner! We live in a very rural area so finding a store like this was a treat! We were looking for some treats and also some supplements for our pets but had questions which we asked and the lady who helped us provided us some great information and helped us make our decision. A lot of things to choose from and very great staff! Highly recommended!

This place is great and the owner is awesome. It has healthy food choices for our furry friends.read more

Steve is a great guy. I've been buying fish and tanks from him for years. He's very helpful and…read moreknowledgeable. He has a wide selection of fish and his prices are reasonable. I bought a bunch of corals, fish, and lights from him. Can't complain everything works well. He had a cool eel o got recently and it's very hardy fella. I recommend everyone I know to Sea Otter Fish who's infested in Reef tanks and freshwater. Treasure to have here in Apple Valley.

Amazing fish and service I go in regularly ‼ The saltwater…read moreand freshwater are amazing supplies and fish are perfect can order fish from him as well great guy needs a raise !!

Great shop very clean and there was a gentleman helping me out his service great store great place…read moreto be !!! 10/10 would recommend

Found a dead hamster covered in bugs, the reptiles appeared lethargic and underfed, and the bird…read morecages were all dirty. The floor was covered in dirty slimy water. There was a mop bucket with a crustified mop covered in maggots.