This is the last Petco in the High Desert. It seems busier than ever but they're doing a good job…read moreof keeping it together. When I entered there was someone cleaning the adopted cats area (which is great, and the first time I've ever seen that done here). This location also has a pet grooming area and a variety of pets including reptiles, birds, fish, and they used to have chinchillas but I didn't see any today. The store had a few carts full of supplies ready to restock shelves but otherwise the store was clean. It seems like the store should be bigger as the aisles become easily crowded. I'm not sure if this location has a customer restroom. I believe it does but I haven't seen one or needed to use it. The cashiers are friendly although I didn't hear a greeting or it's possible that it was said so low that the person was either whispering or afraid to greet me as a customer. Not sure. Occasionally, the machines don't work when I enter my phone number but it works when the cashiers enters my number on her screen. Odd since I've been a Petco member for about two decades and a Vital Care member for almost a decade. One thing that I don't understand is why do I enter my phone number (to show I'm a rewards member and gain points) if the cashier gives me the price without my discount? Then I have to tell the cashier every time that I'm a Vital Care member and that it's 20% off my litter, food, etc and that I would like to use my points (if I have any). Sometimes they seem offended like they already knew. Why doesn't the 20% auto-apply to my order if it recognizes a covered item under my benefit? I think that would make it easier for all parties involved. Also, Vital Care recently updated their previous system to a points system which is horrible. They didn't explain to existing members how many points are earned per dollar spent and I shouldn't have to 'Google it' to find the answer. All in all I'm glad they had litter today which is an improvement from some previous visits when their store brand litter hadn't received a delivery.

Checkout is why our review is low, obviously nobody goes to Petco for customer service, but the…read moreservice here is non existent. We walked up to the cashier, didn't get a "Hello" or even an acknowledgment. Instead the two cashiers, both sitting down are having a full on conversation about their personal lives, after about 30 seconds he looked at our 6 cans of food started to scan and still proceeded with their conversation. We tapped to pay, the screen lagged and the cashier agitated by the machine being slow looked at us and told us the total. His first time even acknowledging us, after we already tapped so him telling us the total was useless. Basic store, nothing special nothing to ever make me want to come back. Amazon, Walmart and any other store has the same items I can always order with even better deals.

Can't take pictures inside. Was told not to call store between 10-11. I guess they tend to their…read moreanimals during that time. Helpful service and advice. Blond lady was in fact very nice and helpful.

Went there to look in the possibility of purchasing a bird nobody bothered to make contact with us…read moreeven after we were by the birds for almost 10 minutes . My daughter went to the front cashier counter three different times asking for inquiry on birds and none of the men behind the counter could take the time to come see what we were interested in or to answer any questions so we left. Would not recommend a customer service is horrible.

love this store !! been coming here for the past 5 years i love all their fish and shrimp and…read moreplants ! all my fish have lived i have huge angel fish from them 4 years ago that grew into their sizes now , i have a thriving shrimp tank as well and a guppy tank i would definitely recommend this to anyone who loves fish ! on top of that all the fish are cared for and clean none of them look sick and the employees here are so helpful and friendly definitely will be coming here for as long as i live up here... keep up the good work !!

Step aside big box fish stores! These people know what they're doing and are clearly ethical about…read morethere fish selling business. I've seen them properly quarentine and treat fish before selling them to the public. Their aquariums are all clean and healthy looking, unlike big box stores that have sick, dieing or infected fish with ick or other diseases. The aquarium plants are all vibrant and healthy looking, free of snails and other pests. I bought my electric blue acara in this store and he was extremely healthy and lively from the beginning. I highly recommend anyone to go to this place first, if they want a great fish keeping experience and not the painful regret of starting the hobby after buying sick fish from other bigger locations.

Get bags. This store has not had any in forever. And get more shopping carts. When it's busy there…read moreare not enough to go around.

Buyer beware! They are selective about their return policy. It does not matter what their…read morewebsite states, they do not honor the "if you're not completely satisfied, you can return your item within 30 days". I purchased a generator in Humboldt while camping, our generator gave up the ghost while out and I needed a replacement. I grabbed the only one they had from the closest store, which was 1 hour away from our camping site. After getting it all the way to our campsite, I find oil all over the unit and bed of my truck. The oil that came with it had broken open and covered everything. Not a huge deal, but there was no way I was driving another 2 hour round trip to get oil. So we just dealt with it. The unit was never used. I called customer service and explained what happened, and they said I could return it to any store, and that I did not have to drive back to the store I purchased it. Great right? Well not if you take it to the Hesperia store. I immediately get told we do not take back used generators. Explained it had not been used, it was in the condition it was purchased 3 days before. The person would not budge, even after I showed my receipt and a picture of the oil all over my truck and the condition of the unit when purchased. I asked him to show me where on their website it said "no returns on generator" and he got very combative and walked away. I called customer service at corporate, and they said they could not override the store and would escalate to the district manager. So now I sit here waiting for someone to make a decision, that according to their own website should not even require any thought at all. Your website says clearly I can return it and the item is not on their non return list. I am going to file a consumer complaint with the AG office and also file a consumer complaint with the BBB. Based upon all the negative reviews, I do not see this being resolved at the store level. I see no reason to purchase from a company whose corporate policy is to ignore its own written policies.

Petsmart Grooming!!!! Awesome!!!! My dog Dakota Violet went in with a lot of hair which was knotted…read moreso they had to cut off quite a bit. I'm sure Dakota was happy because it's hot and she always would lay on the cold tile floor. Oh honey she bougie now . She looking Rich ... lol The Groomers are Shawna, Sam, Vivian. They were great. Petsmart you rock. Thank You for serving the community and getting the dogs together. Very patient . Shawna was giving me tips on Standard Poodles because that's the kind of dogs she have. She was very knowledgeable about this breed and I appreciate it. Thank You Shawna. Check them out!!!! Up Up and Away.......

Inexperienced pet groomers left my dog uneven hair cut and didn't follow directions. I did not…read morewant to see my dog's freckles under his coat but guess what??? Yea..... Came here because my dog is new to me so i was looking for a steady place. I will not bring my dog again

I recommend Hesperia Veterinary Supplies to everyone near…read moreand far because they are very knowledgeable and are always prepared to discuss the needs of your animals ..offering high quality dog and cat foods, bedding, toys, equine ect. Ask them about a high quality pet food called "Evangers" it's a family owned cannery in IL, sourced and made in the U.S.A. for 90 years

Great food for my two dogs!!! Always coning back for more!!! Looking forward to telling all my…read morefriends!!!

They always have the best prices for my horse and in stock woo hoo! Service is always efficient &…read morekind!!!

I liked this place. It seems that the prices were flexible or at least not consistent depending on…read morewho you asked. They were nice to me. It is just out of my way so I haven't been back.

Very nice staff the building a lot smaller then i anticipated but i love getting my dubia roaches…read morefrom here. good size quality and they last a while. usually petsmart roaches die the next day so its a plus. Decent price on stuff

I had no idea what to expect when I came here. I had been to a 'Reptile Farm' before, decades ago…read morein Texas, which was pretty much like the reptile house in a zoo only much smaller and dirtier. But as "Everything is Bigger in Texas", of course the Texas farm had a big muddy Alligator pit. So who knew what the "Reptile Factory - High Desert" would offer up. And from the look of the outside, which was small and tucked away in a Mojave Desert strip mall, it didn't look like much. But I was SO WRONG. - 'Reptile Factory - High Desert', goes deep, and it's not a zoo or a reptile farm, it is a Specialty Pet Store. And the more looked around and spoke with the staff, the better this place became. OTHER REPTILE FACTORY LOCATIONS: Reptile Factory Garden Grove, Reptile Factory Downey, Reptile Factory Riverside, Reptile Factory High Desert WHAT THEY SELL OTHER THAN REPTILES: Feeder Menu - Pre- Order Feeders for Local In Store Pick Up! Plus 'Live Crickets - Live Hornworms - Live Mealworms - Live Dubia Roaches - Live Silkworms - Live Mice - Live Black Soldier Fly Larvae - Live Rat' - epti-Zoo. Digital Timing Humidifier - High Pressure Adjustable Rainfall System. Reptile factory is a proud supporter of "USARK", The United States Association of Reptile Keepers - the only group advocating and fighting for the rights of reptile keepers across the country. For more information on legislation they are currently fighting and to become a member please visit their website! www.usark.org THEIR ANIMALS: All animals are guaranteed to be healthy, mite-free, disease free, and feeding properly at the time of purchase. They claim to strive to provide top quality animals to our customers and would never sell an animal that does not meet their standards. Once the animal is out of their care, they cannot take responsibility for any issues arising from improper husbandry or fatalities/injuries for exposure to extreme temperatures. If an animal is purchased without a full setup provided by Reptile Factory they cannot guarantee the survival of the animal. No guarantee for arachnids, invertebrates, or amphibians. For any first time keepers when purchasing a new species, Reptile Factory always recommends a full set up at the time of purchase. A "full set up" refers to an appropriate enclosure and the following items: an enclosure, bedding, heating or lighting, food, decor, and any other products necessary. The purchase of a full set up from Reptile Factory guarantees the animal for (7) days. For any refund or animal exchange, the animal must be returned and proof of proper husbandry must be provided. Any internal issues on imported animals are not included under any of their guarantees. They provide an outward health guarantee only on all imported animals. Please be aware of what you are purchasing and do the proper research. Their staff is very knowledgeable and happy to help with any questions you may have! They do not refund or exchange animals due to being skittish, scared, or defensive. All animals need time to adjust and build a trusting bond. They will gladly work with you to resolve any issue you may have. They are not responsible in any way for the action(s) of the animal(s) purchased through them. It is solely your responsibility if you or anyone gets bit, scratched, physically debilitated, or any other injury inflicted by the animal(s). Always exercise caution with all animals. Venomous Animals All venomous animals including but not limited to: Heloderma species, scorpions, arachnids, and any rear-fanged species, can only be purchased by persons eighteen (18) years of age or older with proper identification at the time of purchase. Reptile Factory, LLC. And its employees reserve the right to refuse an animal sale to anybody if we feel it is not in the animals best interest. My two hours at 'Reptile Factory' were great, but I wondered, who would buy all of the animals and enclosures to bring home except for scientists, collectors, and young kids who like to feed mice to snakes. But they told me here that many of their customers use these see-thru tanks, filled with beautiful object, colors, and exotic animals, as a point of design and beauty in their homes. I was directed to a site where I could see photos. And I'll tell you, those pictures blew me away. I've posted some of these photos (courtesy of photographers) of the Personal Computer Stations & Gaming Rooms at the home of some customers who bought everything they needed in order to transform these spaces into jungle-like (or desert-like) environments filled with living creatures. And they got all of their display cases, terrarium installations, supplies, and animals at "Reptile Factory". I thought these rooms looked so amazing that I began to dream about doing this in my own home, even if it meant having a house full of Lizards, Turtles, and Snakes. Very Cool Suff.

I got excellent service here! They had exactly what I needed and were exceptionally friendly! I…read morehad to go to three different feed stores to find what I was looking for and finally found it at Hesperia Feed Bin! (And at a good price!) The feed store I had been to just prior to Hesperia Feed Bin told me what I was looking for wasn't available. Ugh. I really appreciate the help. I'll also add that as were leaving another family came in needing assistance with another issue that the woman behind the counter could not help with. She was very sweet about it and let them know when someone would be in that could help them with their needs. Over all, I am really glad I found them!

It's not Hesperia Feed Bin anymore. They close, but you're in luck because now it's J&K's and they…read morehave all kinds of feeds, tack, vet supplies, apparel, big store of lotsa stuff.

I took both of my dogs here separately to groom myself. I absolutely love this place. They have…read moreall the grooming tools you need.The lady in front is very nice and great customer service. I will definitely be going back.

wonderful employee they offer grooming services by appointment only , has reptiles and guinea pig ,…read moreturtles for sale, pet adoption services offered. I took advantage of their Walk in Self service dog bath $20 includes shampoo / conditioner/ towels / and an apron. Full use of the facility blow dryer, comb, scissors etc. Definitely will stop in again for the self service dog bath . The facility was clean and the convenience of using their grooming products was great.