Great customer service, answered all my questions and great quality on food and animalsread more

I came with the intention of purchasing a bird. The bird cages were very dirty which is unfortunate…read morebecause birds are prone to respiratory infections. The employees are all hiding behind the counter and very unhelpful. Couldn't bother to help me. Won't be back

This is the last Petco in the High Desert. It seems busier than ever but they're doing a good job…read moreof keeping it together. When I entered there was someone cleaning the adopted cats area (which is great, and the first time I've ever seen that done here). This location also has a pet grooming area and a variety of pets including reptiles, birds, fish, and they used to have chinchillas but I didn't see any today. The store had a few carts full of supplies ready to restock shelves but otherwise the store was clean. It seems like the store should be bigger as the aisles become easily crowded. I'm not sure if this location has a customer restroom. I believe it does but I haven't seen one or needed to use it. The cashiers are friendly although I didn't hear a greeting or it's possible that it was said so low that the person was either whispering or afraid to greet me as a customer. Not sure. Occasionally, the machines don't work when I enter my phone number but it works when the cashiers enters my number on her screen. Odd since I've been a Petco member for about two decades and a Vital Care member for almost a decade. One thing that I don't understand is why do I enter my phone number (to show I'm a rewards member and gain points) if the cashier gives me the price without my discount? Then I have to tell the cashier every time that I'm a Vital Care member and that it's 20% off my litter, food, etc and that I would like to use my points (if I have any). Sometimes they seem offended like they already knew. Why doesn't the 20% auto-apply to my order if it recognizes a covered item under my benefit? I think that would make it easier for all parties involved. Also, Vital Care recently updated their previous system to a points system which is horrible. They didn't explain to existing members how many points are earned per dollar spent and I shouldn't have to 'Google it' to find the answer. All in all I'm glad they had litter today which is an improvement from some previous visits when their store brand litter hadn't received a delivery.

Everyone in this store is absolutely amazing. From the managers, cashiers and groomers. Emma is…read moreamazing groomer and my pup loves her!

I have always been curious about Kahoots and what it sells. The name is very unique. The first…read morething that pops in my head is go-carts. Well, today is the day I took that first step to walk into this Kahoots. Surprise surprise!... it sells premium quality pet foods and fun pet stuff. WOW was the first thought that came to my mind when I first walked in. It's a gigantic candy store for pets IMHO! LOL I personally don't have pets at this time, but my parents had two German Shepherd Labradors who were family members many years ago. They both have passed away when they were 13 years old. I miss my Penny and Phoebe (I love you!)... they were my girls. Thanks for reading my story. I perused the entire store at first. Then I thought of my dear friend who has a dog and two cats. I said let's get something for Petunia, Fig, and Friday to celebrate their birthdays. Three toys, cake, and ice cream treats were chosen. Hope they will like their playful stuffies and sweet treats. Staff was very welcoming and pleasant. Service was good. Ambiance is just playful. Prices are a tad high, but hey, our pets deserve good things, too. They are our family. If I have pets, I would come here regularly. If you have pets, drop on by and check out this Kahoots. Have a fun day shopping for your furry or not so furry loved ones!

Update. Their food still sucks. So do their prices. My hens lay consistently on my local feed…read morestore's brand.

I love this feed store. The owner is always very nice and helpful. They deliver my hay promptly and…read moreare courteous when I call to order. The staff is also very nice and helpful. I am very pleased with the quality of hay as well. Prices are competitive.

Before this store opened, I always went to their sister store, Diamond B Hay and Feed, in Hesperia…read morebecause I thought they were very personable and they had a particular type of feed that I liked. Once I found out they opened a store here in town, I started coming here since it's so much closer than Hesperia. Although they weren't as personable as the Hesperia store, I never had a problem and they always had what I wanted. Well, today I had a bad experience. I called in advance to make sure they had a different type of feed that I wanted to try. I was told, yes, they had it in stock. However, once I got to the store, the woman called out to the guys to see if they had it! So I said "That's why I called in advance," and she just said, "You didn't say what size, ma'am"!!! Hello??? I mean, WTF??? To top it all off, I didn't realize till I got home that she overcharged me by $1.00! Can you say Won't Be Going There Again?!

Get bags. This store has not had any in forever. And get more shopping carts. When it's busy there…read moreare not enough to go around.

Buyer beware! They are selective about their return policy. It does not matter what their…read morewebsite states, they do not honor the "if you're not completely satisfied, you can return your item within 30 days". I purchased a generator in Humboldt while camping, our generator gave up the ghost while out and I needed a replacement. I grabbed the only one they had from the closest store, which was 1 hour away from our camping site. After getting it all the way to our campsite, I find oil all over the unit and bed of my truck. The oil that came with it had broken open and covered everything. Not a huge deal, but there was no way I was driving another 2 hour round trip to get oil. So we just dealt with it. The unit was never used. I called customer service and explained what happened, and they said I could return it to any store, and that I did not have to drive back to the store I purchased it. Great right? Well not if you take it to the Hesperia store. I immediately get told we do not take back used generators. Explained it had not been used, it was in the condition it was purchased 3 days before. The person would not budge, even after I showed my receipt and a picture of the oil all over my truck and the condition of the unit when purchased. I asked him to show me where on their website it said "no returns on generator" and he got very combative and walked away. I called customer service at corporate, and they said they could not override the store and would escalate to the district manager. So now I sit here waiting for someone to make a decision, that according to their own website should not even require any thought at all. Your website says clearly I can return it and the item is not on their non return list. I am going to file a consumer complaint with the AG office and also file a consumer complaint with the BBB. Based upon all the negative reviews, I do not see this being resolved at the store level. I see no reason to purchase from a company whose corporate policy is to ignore its own written policies.

My babies were groomed and they look so cute!…read more My babies spent the day at the spa at paws and claws depot. We got there early and because they were a little matted it took the groomer awhile. They were good with them.

Very disappointed with our experience here. We brought both of our dogs, Brady and Casper, in for…read moregrooming. Our groomer was Xiomara Pina. We were told that Brady was barking and moving around, and his haircut came out terrible--uneven and poorly done. If Xiomara was unable to safely or properly groom him, I would have preferred that she stop and let us know rather than send him home looking like this. When they called us about the situation, I specifically told them to just bathe Casper and not cut his hair. However, I still expected him to be properly washed, dried, and brushed as part of the service. When we got him back, it did not appear that he had even been properly brushed. I understand that some dogs can bark or move during grooming, but communication and professional handling are part of the job. If they were having difficulty grooming Brady, I would have appreciated being contacted before continuing with a haircut that came out looking this bad. We paid expecting our dogs to be properly cared for and receive professional service, and unfortunately that was not our experience. Very unprofessional and extremely disappointing.