Shania was amazing! She provided excellent care and service. She guided me through the entire…read moreprocess which led to a successful transaction. Thank you.

Taylor and Shania saved the day for me. They were so professional, pleasant and accommodating…read more Their level of customer care can't be matched!

The lady Latifa's attitude is terrible went up there because after returning the vehicle nothing…read morewas refunded no receipt nothing after going up there to get them actually check the car in she was rude, nasty, and extremely ugly. I even asked her to email the receipt which she claimed she did I never received it and asked if they can print it out she had a very nasty stank attitude. Not to mention I have rented from Enterprise hundreds of times and at this very location when there was a different manager I could drop my rental off and within minutes my deposit was refunded now they intentionally have you waiting a week to receive your deposit back this is one unorganized unprofessional location they lack communication skills and professionalism.

Latifa and the crew were super helpful and attentive to my needs and made sure to communicate about…read morethe rental and shuttle service effectively -- will be renting from this location again!

Stay away from this location. I rented a car from them that had 3/4 of a tank of gas in it. I…read morebrought it back with half a tank but they charged me $39 to put 6 gallons of gas in the car. Terrible customer service stating they have proof from some sort of computer system that the car had a full tank of gas.

Anusha was rude, uncompromising, and unwilling to serve us even after apologies were made. She…read moredidn't want a positive resolution.

I've never rented from Enterprise before. This location is incredibly convenient to my house so I…read moregave it try. It went great! I got a call from an actual live (and pleasant) human confirming my online reservation. When I got there, the employees were so friendly and helpful. I even had fun talking to them. They paired my phone to the vehicle for me. Pick up was fast and efficient, under 10 minutes. Drop off went great too and even faster. Since this is a shopping center the vehicles are right outside the door, extra easy. I did end up with a larger vehicle than reserved. Technically an upgrade at same cost, but honestly bigger than I wanted. Since it was a hybrid, it still saved on gas vs. my own vehicle. And I didn't need to park in tight spaces. So not a big deal to me this time, but I understand how it could be. In my experience vehicle substitutions are common at small off-airport locations for any rental brand. If you really need a specific type, it may be worth calling in advance to verify availability. Planning to do that myself next time.

Everyone was great. Got us in and out w an insurance claim. Great folks. Great locationread more

We had better luck with Hertz then Enterprise. Thank you to Hertz for making things easier.read more

I am formally submitting a complaint regarding my experience at the Hertz location located at 240…read moreSatellite Blvd NE Suite 105, Duluth, GA. My interaction with both the staff and management was extremely unprofessional and unacceptable. After waiting over an hour for a small SUV rental, I was informed upon arrival that I could not rent the vehicle using a debit card, despite being told over the phone that this would be accepted. In addition, the vehicle provided was dirty on the outside, showing a lack of proper preparation and customer care. Most concerning, I was threatened by a female employee during the interaction. This incident was recorded and documented. Cam, the manager on duty, was not helpful in resolving the situation and failed to appropriately address the behavior of his staff. I expect this matter to be taken seriously and resolved promptly by the general manager. If an appropriate resolution is not reached, I will escalate this complaint further through Hertz Corporate and any other appropriate channels. Based on my experience, I cannot recommend this location to others.

Terrible customer service when we picked up the car. The ladies that helped me when I returned my…read morecar were super nice and helpful.

I've been a loyal customer of Hertz for years, but this specific location continues to disappoint…read moreme every single time. What makes this even more frustrating is that this is the only Hertz location near me, so I don't have much of a choice. It's becoming increasingly difficult to justify renting here when I leave dissatisfied after every visit. There's a clear gap in customer service, attention to loyalty members, and overall execution at this location. I genuinely hope management takes a closer look, because right now, this experience does not reflect the Hertz brand I've trusted over the years specifically for President Circle Members.

I was impressed with the customer service. I had to wait because they were very busy. But they…read moreoffered a bottle of water while I waited. The process took about 15 minutes then I was ready to go. Definitely rent again!