I had such a great experience with the Shania, the associate who assisted me. She was incredibly kind, attentive, and welcoming from the moment I arrived. She made the entire process quick, easy, and completely stress-free, while still taking the time to make sure I had everything I needed. What impressed me even more was watching her handle a difficult situation with another customer while I was there. The issue was clearly no fault of her own, but she handled it flawlessly while remaining calm, professional, patient, and solution-focused in the moment. It really showed the level of care and professionalism she brings to her role. She truly exceeded my expectations and is a wonderful representation of great customer service. Employees like her deserve to be recognized! read more

I would give a negative 10 if it was an option. This company is garbage and I'm surprised they are in business. Deceiving, unmanaged, remote international language barrier, deceptive, total trash. Their website doesn't allow reservations with points so you need to call. I call, they take the points from my account and screw up the reservation. 4 calls later, no points, $350 reservation and an "oh well" we tried garbage. read more

Rented a car in Atlanta for 7 days. Had to change plans so I returned the car early, 4 days. No refund for the unused days. I was told that is company policy. Sounds like a good policy for the company, not to good for the customer. Needless to say, the car rental market is vast and AVIS will not be getting my business again. read more

Taylor and Shania saved the day for me. They were so professional, pleasant and accommodating. Their level of customer care can't be matched! read more

Shania was amazing! She provided excellent care and service. She guided me through the entire process which led to a successful transaction. Thank you. read more

I would not recommend this business or any Avis. I spoke to the one 800 number and I know that Avis "on a whole " it's not a very honest company and they have poor customer service skills. To start, I would say they're dishonest to the point of being thieves. Georgia had a state of emergency with snowing on 31 January. I went to return my car on that date and I could not get past a mile from my house with a level of snow on the floor and the slipping and sliding. It was truly a safety hazard. I called the company to tell them that I live in Braselton and it's snowing very heavily and I cannot drive safely to their location on the highway, and that I would most likely have an accident or be stuck in the snow. They told me it was OK and told me to return the car on Monday. I'm referring to the customer service line. I noticed today that they did not refund my security deposit. When I called to ask about it. The customer service person who speaks very, very bad English, told me that they are keeping my security deposit because I returned the car late. She was disinterested in the issue. If I would've driven their car and happened to make it there and crashed because of the weather conditions, they would have blamed me and charged me even more money. She said no customers are getting their money back because of the weather and because of the conditions of the road that day. She did not know what a state of emergency was and she did not care. Nobody told me on Monday or at any time that they would keep my security deposit. They have all my contact information. I called them in the week to tell them that I wanted to keep the car an extra two days. I was supposed to return it on the 29th but I was gonna return it on the 31st. They told me it's fine and they would just charge me for each extra day. They would charge me the usual amount. Not keep $300 of a security deposit. That's just ridiculous. She said I would get $32 refunded to me. And she said that that's just a courtesy. When I call the individual store, nobody can even find you in the system and they don't give you the email to the owner. This is very very dishonest and very disheartening because I would've referred them to all my friends and family but now I'm going to tell my friends and family in Georgia to never use Avis in Buford Georgia. I am going to dispute this and I'm going to contact an attorney, but I feel almost positive that I'm getting my money back because I'm not gonna let it slide like this. read more

**IF I COULD GUVE 0 STARS, I WOULD!!!!** I am beyond frustrated, angry, and heartbroken over the disaster Avis created. I booked a **7-passenger minivan two weeks in advance** at **two separate locations** to ensure I'd have the right vehicle for a family trip. Despite this, **neither location had the minivan I reserved**. One location called me **an hour before pickup** to say all they had was a Dodge Durango. I had no choice but to take it. **Ten minutes after leaving, the Durango overheated and started smoking** on the road with fire under the hood! I had to pull over, call roadside assistance, and **wait for it to be towed**. Stranded, I had to **pay for an 90-minute Uber ride to the airport** because I was told I could get another vehicle there. Customer service assured me I wouldn't have to wait - that was a **lie**. I arrived to a **2+ hour line**. Furious and already **3 hours behind**, I bypassed the line to the Preferred counter, where I was told they had **no comparable vehicles** to the minivan I booked. I was offered a **5-seater SUV** - not even close to what I needed for **4 adults and 2 kids**. Out of desperation, I accepted it. But when I went to the lot - **the SUV wasn't there**. I had to **return to the counter again**. I pointed out I saw **minivans in the lot**, but the rep insisted none were available. After more back and forth, I finally got a minivan - **4 hours after I was supposed to leave**. To make matters worse, a local Avis employee admitted that **corporate lets people book vehicles online even if locations don't have them in stock**. This is completely unacceptable. Avis's negligence didn't just inconvenience me - **it ruined my trip**. I feel let down and disrespected. I WANT MY MONEY BACK! I expected so much more, and this experience has made me question if I'll ever rent from Avis again. read more

Brittany was so nice when I stopped by to ask questions about an upcoming rental. I appreciate her kindness and professionalism. She went over and beyond to make sure I had all my questions answered. read more

Wouldn't recommend using this location. They are slow and dishonest with pricing/charges. Severely understaffed as well. It's a Saturday and with a prior made reservation, we are waiting 45+ minutes just to be serviced. No rhyme or reason to the method of servicing customers either. Better off finding somewhere else. read more

Terrible customer service! Cancelled my reservation one hour before I was scheduled to pick the car up

FRAUD ALERT: Avis Buford, GA Denied Swap, Lied About Cars, and Forced a $100 Upcharge Avis - 1935 Buford Mill Drive, Buford, GA 30519 This review is about the dishonest, abusive service I received TODAY, October 8, 2025, at approximately 11:00 AM. I am a current renter who returned to the counter to swap my unsuitable Chevy Bolt EV for a more practical EV in their fleet, the Hyundai Kona EV, which has a significantly better fast-charging rate. The agent at the counter immediately claimed with a straight face that they had "no other cars available." This was a blatant lie, as I saw a Hyundai Kona EV available in the lot. When I challenged this lie, the agent used two high-pressure, fraudulent tactics: 1. THE THREAT: The agent became hostile and claimed I would have to wait a full 24 HOURS for a replacement vehicle if I didn't take the upcharge option. 2. THE UPCHARGE: The agent forced me to book the replacement car through the Avis App at the standard rate of $380, completely circumventing my contracted Uber App rental rate of $280. This was not a service issue--it was a scam. The agent at the counter refused to honor a simple EV swap and actively obstructed the proper, lower-cost process (the Uber app) to profit by coercing me into paying a fraudulent $100 upcharge just to get a usable vehicle. Avis Buford, GA is employing deceptive, bullying tactics to charge customers more money. I demand that Avis Corporate investigate this location and issue an immediate refund for the $100 overcharge that this agent illegally coerced me into paying. read more

I had a reservation at 10am in the morning, when I arrived, a guy told me that they don't have any vehicle before 3pm, and guaranteed twice he will save me one on 3pm. When I called in 2:45pm to tried to find out the car ready or not, someone sounds pretty sleepy told me whey don't have any vehicle today! They are liars, they only wasting your time! And money! Hope you close soon! read more

For the 3rd time I have booked a car and when I arrive the car is not available. I believe this is a tactic to get you to come to the location. Let me save you some time, don't! Book your rental somewhere else. I had to go to the airport to get a rental last time. read more

So I used to travel for work and I have a lot of experience with car rental agencies, but this was without a doubt the absolute worst experience I've ever had in my life. I booked an economy car at another location. They called me two days prior to my pick up and told me they weren't gonna have any cars available so I needed to call customer service. I called customer service. I had to call seven separate times before someone actually helped me. They changed my location to this location and told me they'd honor the price from the other location. The morning of my pick up, an hour before I'm supposed to pick up my car, Amanda from this location calls me and tells me that her manager told her all they had for me was an electric vehicle, but they still consider it an economy car because it's electric and they would still honor the price. She told me if I plug the car in at my house overnight then it would be charged, but that was not the case so when I woke up, I had to find a fast charger to plug the car in so I could return it without being charged, but unfortunately, I could not find one that charged it fast enough and I had to return the car two hours late to which they charged me another day at not the same rate they agreed to and ended up charging me over Double the original price was for the car. I've been on and off the phone with Avis customer service over 10 times before someone finally agreed to refund me. read more

I recently had a very frustrating experience with an Avis location that I feel needs to be addressed. I had a confirmed reservation for a weekly rental, and as an Avis Preferred member, I expected a smoother process. However, when I arrived, I was told my reservation was canceled because I didn't arrive within the 30-minute window. Given that it was a weekly rental and I've rented from this location multiple times, I was disappointed that they didn't make an exception or at least give me a courtesy call before canceling the reservation. As a result, there were no cars left, which set my travel plans back an entire day since I had to wait until Monday to get a rental car from Enterprise. I had two more reservations scheduled with Avis through the end of the year, but after this experience, I decided to cancel them. The two employees working on Sunday were very empathetic and did their best to help, so it wasn't their fault. The issue lies with the policy at this location, which led to this frustrating situation. In addition to these issues, I've always rented from this location through my company's corporate travel agency. Even though the reservation is made directly through a third-party agency, I'm still required to provide verification of employment when I pick up the car, which is ridiculous since my work email is included in every reservation. Recently, they've also started asking for a copy of my personal auto insurance, despite the fact that my rentals fall under my company's insurance policy. This is the only Avis location I've encountered that asks for this, and it's incredibly frustrating. When I asked to speak with a manager, I was given a business card and routed to international customer service, who were completely unhelpful. The pickup process at this location is also highly inconvenient. They hand you an inspection report and expect you to walk to the parking lot, find your car, inspect it for any damage, and then bring the report back to the office. This adds unnecessary hassle, especially when they're responsible for maintaining and inspecting the vehicles themselves. I'm not a one-time customer--I've rented from this location multiple times, and each visit has involved long lines and other customers having similar issues. Whether it's cars being unavailable, not properly cleaned, or smelling like cigarette smoke, the service has consistently been poor. Given these ongoing problems, I've decided to cancel my future reservations and will no longer rent from this Avis location. I strongly advise others to consider renting elsewhere. read more

This is an extremely unreliable Avis. They do not hold up to any of the contracts with Uber drivers nor do they make sure to get reliable vehicles for use. As a precaution to anyone looking to get a car from them I'd tell you not to even attempt it with them. You're better off getting one from hertz or just anywhere else. Oh and don't forget to ask if you'll get the "bonus" charging cord for your electric vehicle that you may end up with from them. read more

Horrible CS. After my online reservation was made they call me informing no cars in the class I booked are available. I added my wife as an additional driver and when she shows up ahead of me they ask her for a Corporate ID. This only happens at Avis. Every location of theirs sucks. I am a Gold Member at Hertz and Emerald at Enterprise and they effort these two companies and they employees make to ensure customers are happy and taken care of. Avis has a lot to learn, their gall of arrogance! read more

Giving 1-star but deserve a "0"star. Same issues of unprofessional service. Had a reservation for a Luxury vehicle but wanted to give me a Premium car and still charge me the higher rate. I try giving this location the benefit of doubt, but every time I rent from here is another issue. The so called owner couldn't care less about customer service or satisfaction. I don't know how they stay in business, but even more so how AVIS allow them to represent their company. The only reason you'll find cars available at this location is because regular would be customers have gone somewhere else. There are two fabulous Enterprise rental car locations nearby that have earned my business. Ciao AVIS!!! read more

Worst experience ever. The date is march 29th. The lady that worked there made up some crazy price that was triple any other Avis. We asked if she can look up other places or helps us and she responded with no and to go look yourself. She didn't want us there and didn't want to help. read more

Horrible service. I've been a long time Avis customer and this is the only rental company despite my long history to ask for my employment ID. Extremely insulting! Never going back. Hertz and Enterprise are way to go. There is a chip on the shoulder attitude with Avis across the board. Never understood this behavior although I tried hard to give them a benefit of doubt. They are freakin rude. read more

Great customer service, very friendly. Rent cars pretty often they greet me by name when I come in. Britney has always taken great care of if me with my rentals. read more

Very rude and unhelpful individual working at front desk. Avis branch in Cumming much better. Dont bother with this one

Booked online. Advertised that if I prepay it would guarantee a vehicle on site. Hour before my reservation they called and asked 'if it was ok to cancel reservation' as they didn't have a vehicle on site. Had to go frantically book with another company and my reservation went from $330 to $750. Yes I was reimbursed(still in process with hours on phone) but just overall experience was pathetic. My family was going on vacation for the first time in 2 years, we don't have money like that so it definitely impacted our vacation. read more

This is a horrible rental car location. Each time I've rented a car with Avis I have an issue. They never have the vehicle I reserve and come up with excuses. The customer service on site is despicable. I will no longer be renting from Avis because of this location and suggest looking elsewhere for your rental. read more

I have rented many cars over the years and this is BY FAR the worst the experience I have ever had. Starting with when we got there and the door was locked at 10:20 am. We knocked and no one came to the door, but after a few minutes, a girl hollers from the other end of the parking lot that she is coming. There were other employees in the store, in the back part that wouldn't come open the door. They didn't have the car I had rented and she tried to blame me for that. She was willing to upgrade us for more money! I said I wasn't prepared to pay anymore. THEN, when I go to pay, THEY DON'T TAKE CASH!!! I have credit cards, but we live Dave Ramsey's way and I had brought the cash to pay, nope, they wouldn't take it, even if I gave my debit card for a deposit. Next, it's time to go out and examine the car, as my husband is checking it over, she pushes the clipboard in my face and tells me to sign it. I asked my husband if everything looked ok and she said, Do you see anything wrong with it? Once everything was signed she walked off without another word, no have a nice trip, here's how this works, here are the features, nothing. We have always used Enterprise in the past, but we needed a specific kind of vehicle (which we didn't get!) so we went with AVIS. Never again! And I hate to even write this, but I honestly believe we weren't the 'kind' of people they wanted to help. They were much nicer to the other 2 or 3 renters who came in who were different from us!! read more

I rent here a few times a month. The team there is friendly and accommodating. Britney knows me by name. Always has a smile.

Nice enough staff but it took over 40 minutes to get a car I already had a reservation for. And then after the reservation info was complete they had to go clean the car. What?? Why did I make a reservation then? Why is it not cleaned already? Scary. There's also no overnight drop box so the car must be returned during business hours only. So not worth it. After I got in the car and began to drive off I realize my tires were low on air. Really? So I'm gonna get sent off on my road trip like this. I can't even. I went back to get a different car and the drama just got worse. I just gave up. Avis never again. read more

Dreadful service. We booked a car 3m ago. Called up today to confirm the booking and were asked if we would like a Ford Flex instead of the mini-can we booked. Obviously our answer was no. The Flex isn't big enough. The very rude girl who answered the phone told us that she didn't know if there would be a van available or not. We booked this 3 MONTHS AGO. Not once was there an offer to upgrade the vehicle to something bigger for the same price - only to downgrade us to something by smaller. I will never use this company again and will NEVER recommend anyone use them. read more

I would like to take this opportunity to thank Catherine for her utterly Outstanding customer service. She is the nicest person I've come across in a very long time. She went above and beyond to facilitate my car rental. Not to many people actually care about the customers experience or needs during any type of transaction. I can say with absolutely no hesitation, that she deserves acknowledgement for how well she treats her customers. With limited inventory she makes things happen and makes it look easy when in reality it must be really hard to do. While in line waiting my turn on location, she had to deal with an irrational customer that was trying to drag her into an altercation about a rental that was not properly arranged by the customer. She remained calm even though the customer was completely belligerent and down right rude to her. She handled the situation with patience, class, grace, and complete control. Most people would have lost it, especially the way she was treated. Not Catherine, she was amazing. This young lady deserves a raise or at the minimum, Acknowledgement for the amazing service she provides. AVIS is very lucky to have such a Stellar employee. I wish everyone that I dealt with on a daily basis was as nice and caring as she is. 7 read more

The best I can say about this place is it's awful! I reserved a car to pick up at noon with my additional driver and they had not had anything available. I arrived on time and they never held a car for us. And it doesn't help if you complain to corporate office because they do nothing. I will never rent from them again no matter what! I should've checked Yelp before I rented. read more

Terrible waste of time. Reserved a car over a week ago, confirmed and checked in. Got to counter and line was over 90 minutes wait. Didn't get the car reserved, paid more for what they had which was a lower make/model. Bait and switch here read more

I booked a car at this location twice. Both times I got a call one hour before I am due to come pick it up that they are having difficulties with their "delivery" of cars from the airport. Really??? Twice in a row? I went to Enterprise in Buford and they were able to save me and get me what I needed. Never again Avis!! read more

have used this car rental facility for almost a year. Regular customer. I've had minor issues with them in the past but the same recurring issue has resurfaced. They have to have a credit card to hold the charge which I don't mind but I always specifically ask them not charge it but to charge my debit card when I return and on 2 seperate occasions they've done so. The first time I let it pass the second time I called for an explination and got nothing but "I wasn't there" by Brittani the manger. But you were the one who did it first time months prior. But see, it doesn't matter. When I GIVE MY debit card to your employee Katherine and TOLD her to charge my debit card, common sense should have moved her to do so..... And Brittani tells me had I contacted them within the 48 hour mark I could've had it reversed. But see the funny thing is... I actually did. I contacted the store Sunday and they never answered. Not only that but the 48 hour mark would have been Monday at 2 pm anyway. I called Monday morning to resolve the issue when the 48 hours wasn't even met yet. I love Avis and pay extra then the competition as a company because they do produce quality cars.... but I will NEVER return to this location. For me to give my business to them regularly just to be treated rudely for an issue that was their fault without any regard to how it will affect their regular customer there's no benefit for me to continue to use them read more

Absolutely awful experience with this location and Avis customer service!! Rented a car to get from there to airport (50 miles) and the young girl assisting me made note that there was a previous damage to front windshield but never filed it so a few months later I get a charge to my credit card for $483!! I filed a dispute and they said their records indicate no previous damage to my rental and told me there's nothing they can do. I wish I saved that carbon copy but never thought it would come to this! I'm being punished on behalf of the employees negligence to do her job!! Don't rent from this location or Avis! Will never rent from their company again. read more

I had reservations. Walked 1 1/2 miles with children to location and then was told they had no cars. Poor excuse for a business. They should close. read more

This place is absolutely terrible, awful... I was there on yesterday to pick up a vehicle that we reserved a week ago and I went to pick it up. They didn't have a vehicle for me to pick up as I would be going out of town the next morning at 5am. With all of this being said the receptionist didn't do anything to try to locate me another vehicle and wasn't apologetic for them not having a car for me to rent. Also, I asked why would you say you have a vehicle when you don't. I asked to speak to the manager and she never allowed me to speak with a manger. I advised anyone and everyone DO NOT GO TO THIS PLACE. The worst customer service and location I have ever been to. read more

I went there to drop off a car at the Buford site and had to sit over 5 min while the female employees where eating and laughing in the back. I walked over to the side door that was propped open to try to let someone know I was there and When the lady came out to help me she told me I was not allowed to go behind the door. I explained to here that I was standing there (The only Customer there) for 5 min+ and nobody helped me. I told her that the door was already propped open and all I did was looked back there to get some help. She replied that I was not even allowed to look back there even if the door was open. WOW REALLY? I told her that she would not have to worry about that because I would not be coming back to AVIS her response was "That's your choice" . Then she asked me to go get the miles off the car. I told her that was not my job to get her that info. She went and got the miles and tried to charge me an additional $30 for over mileage when I had unlimited miles. after about 30 min of her playing games because she was mad that I looked past and open office door. When several times for her name she would not give it to me. I asked to speak to a manager and she said she was the manager. (I find that hard to believe) She finally credited my account. NEVER AGAIN WILL I COME BACK. read more

I wish I could leave 0 stars. This company does not care about people who actually make a reservation. Today, I called because I wanted to see if I could get a car 2 hours earlier than I had it reserved for. I made this reservation back in February, by the way. When I called and spoke with the woman at the Buford store she informed me that they did not have the mini van that I had reserved and she couldn't tell me if they would actually have one on Friday for me to pick up. I was told that I should call back on Thursday night or Friday morning. This shocked me because the car was reserved 4 months ago! When I tried to get an understanding of why my car wouldn't be there, she told me I could call customer service and refused to help me any further. I called customer service and was told that the local office handles it. I couldn't believe what I was hearing because AGAIN I made this reservation 4 months ago!!!!!!! I was hung up on by customer service when I demanded to speak to a manger. I then called back and spoke with someone who is supposed to be their Reservation Supervisor who could not explain to me why they couldn't guarantee that my reservation was going to be honored. I was told "I can't guarantee that your car won't be there." WHAT A FREAKING JOKE! Why can't they guarantee that my reservation will be there. I was told that they could look at another location, but that isn't an option for me based on my location. I was told they could give me a different vehicle but I reserved a van because I need a van for the 6 people who will be traveling. We will not fit in a car. I was never apologized for this companies disorganization. The Buford office blamed corporate and the customer service number blamed Buford. I have cancelled my reservation because I was told that they would not know until Friday morning if they would have a vehicle for me or not. I can't wait until Friday morning. I do not understand the purpose of making a reservation if the company cannot honor it. My husband and I typically rent from Enterprise in Buford but Avis was cheaper this time. I will NEVER go with them again and if you want to ensure you get a car, I would encourage you never to work with this company. What a joke! I never even received an apology. Thankfully, I was able to find a van through Enterprise and will happily pay a little more to know that I will get what I am promised. read more

Had a great experience after looking for a car all over. The employees were polite and informative. It was my second time renting from them.I should have called them first. They were very busy but gave everyone the attention they needed. I was suprised by the other comments because my experience was totally different. read more

So its my fourth car rental of the month and decided to try avis, Don't do it, it's a trap! Literally the worst experience renting a car. Very bad "on counter" customer service, dirty and scratched car. Just a hassle to rent a car here. Sadly it fell to my last "option" to rent a car. read more