I had a great experience in buying a new Tundra. Sarais Morillo was my sales person and she did a great job and provided excellent customer service. Best car/truck buying experience I ever had in 70 years! Highly recommended! Great prices. read more

Beaver Toyota of Cumming - Sales person Sarah with us picking up our new truck. They also provide a FULL tank of gas! - Car Dealers Near Me - Cumming, Georgia

Three Years of Frustration -- and Now Nearly $2,800 Lost I've been a customer at Beaver Toyota in Cumming for about three years. I bought a car from them, which included free oil changes, so I've stuck with them for service. I've always rooted for this place, even when things were massively inconvenient. But today felt different -- like I was just being jerked around. Every oil change here turns into a 3-5 hour wait, even when they say it'll be two. One time, after an oil change, I ended up with a major oil leak. I had to add 4.5 quarts myself. I brought it back -- they said they couldn't find anything. Meanwhile, I had oil all over my garage and my friends' driveways. Eventually, they told me to take it to Porsche. Porsche removed the underbody panels and oil poured out. The damage was extensive. I paid over $2,700 to get it fixed. Their opinion? Someone at Beaver Toyota likely caused the issue during a prior oil change. I avoided going back -- until today. I scheduled another oil change and told them about everything that had happened. I was told it would be two hours. Two hours and twenty minutes later, the car hadn't even been started. An hour after that, still nothing. I asked about reimbursement and was told they weren't responsible. I asked to speak to the GM -- he wasn't there. They even asked for my paperwork from Porsche. I declined, in case this has to go to small claims. When I wouldn't share it, their manager said he'd just call Porsche himself to get it. I checked -- Porsche said absolutely not, and that they were aware of this individual's reputation. I don't think the staff are bad people -- they're friendly, and I've always tried to give this place the benefit of the doubt. But there's a pattern of inefficiency, lack of accountability, and today crossed a line. I'm just a regular guy who's now out almost $2,800. That's a lot of money to me. It hurts. And it just doesn't feel right -- especially from a dealership that's expanding and clearly doing well. I don't want drama. I just want a resolution. And I don't want to feel like I've been taken advantage of sadly. read more

Cant get a response from anyone there. Haven't bought a car in 23 years, need to understand how to finalize a purchase. Beaver offers zero help. You would think someone might want to help me with a cash transaction.....but nooooo read more

Stopped in on Monday 15 April, to have my truck washed. So I figured I would partake in the restaurant they have in the dealership. I had the Sunrise Smash Burger special it was wonderful. Egg was running as it should all over the burger. Burger was cooked perfectly and hot and up together. Least than 5 minutes from when I ordered till I was sitting down enjoying this burger. Beside the restaurant there are so many other features to love the dealership about, Hair salon, Massage room, Quiet room, plenty of comfortable areas to enjoy as you are waiting for your car to be serviced. I have bought two trucks in the last 8 months from them and will do it again if I have a need for another vehicle. Needed a bigger truck to tow my Travel trailer so I had to step up from my 2022 Tacoma, With a standard 6 speed shift which I will miss so much, but not while towing the trailer. Bought a 2024 Tundra so we are looking forward to some long distance camping. Also this dealership proudly supports the Military organizations in the are and all First Responders. They sponsor the American legion Post 307 annual Armed Forces BBQ, This year on 18 May from 1100-1400, meal is $10.00. Come on out and support these worth while endeavors. Thank you Beaver Toyota once again. read more

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Scott Khiev has been the best service tech I have had since purchasing my car here and receiving services. He treats me with respect. He listens to my concerns and tries his best to solve the problem and the necessary service I need for my car. I bought my car from Zac in 2021. He was great s well. We could not go wrong with both men helping us with our family vehicle. I giving my current service a 4 star because my car is still in the shop and we are waiting for the final decisions to be made for repairs. read more

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Kenneth and Brayeum were incredibly helpful and nice. They got to the point and also gave us some great insight for our other car that we bought over at the Atlanta Toyota in Duluth. If you're looking to buy a car, I would recommend coming here because it's a quick process compared to the other Toyota dealerships. read more

Decent pricing and easy enough to do a deal, but broken promises on services after the sale. I was told AFTER I had signed the deal on my car that it only had 1 key. Salesman, Fernando, promised he would get another. Mind you this was a $70k used car. After I get the car home I'm told I have to go get the key from the Lexus dealer (2 hours away) and they will reimburse me for 1/2 of the cost of the key. Not a big deal financially, just a crappy way of doing business. If you buy a car from them, get everything you want before you sign. And yes, I have the promise to get me a key in writing (text). Just have low expectations on anything they promise you. read more

Beaver Toyota of Cumming - Car Dealers Near Me - Cumming, Georgia

Highly disappointed in my first experience with Beaver Toyota. I paid for the Beaver Benefits package, when I purchased my vehicle in Aug 2025. I went in for my first servicing in Dec 2025 and was charged for an oil change. I have requested a refund for the oil change because I have the "Beaver Benefits" package and oil changes are supposed to be free for the lifetime of the vehicle. Shelby Everts assured me that my refund would be received (via mail) the next day. She explained that they couldn't issue my refund directly to my card because they had already (supposedly) sent a paper check. Fast forward to today, it's been 11 days since my refund check was "mailed" and it hasn't been received. I've tried calling to speak with anyone for support, but their customer service reps are always unable to find a manager or someone from Accounting. Just disappointed in the entire experience overall. How is it so hard to issue a refund these days? I'm exhausted with this back and forth, so I'm trying to warn yall. Save yourselves the trouble! read more

everyone was really nice I however didn't get the deal I was told I was getting and it's half my fault ... they told me they'd discount the car 3800 bucks so i could get zero down. After the deal was done I noticed that they discounted it zero dollars and it was regular price ! so my fault for not closely inspecting the final price and theirs for not being transparent at all. its almost like this place won't say anything that could possibly delay the deal. read more

Maintenance on a vehicle requires a lot of trust, communication and expense. We have been using this Beaver Toyota Cumming service center for over two years and never had an issue. On our last visit we communicated that the vehicle was going to be driven cross country and that everything should be thoroughly checked. Once we started on our road trip we notice there was no wiper fluid to clean our windshield. Frustrating and we lost confidence that the vehicle was thoroughly checked as all fluids are supposed to be checked and topped off. Realizing they didn't fill the simple fluid for the wiper, after two hundred miles my husband decided to check the oil, even though the service had been done the week prior. Our vehicle was an entire quart low on oil. I called the service center to inform them of the lack of attention our suv received while on the trip. As an apology, they offered us a free oil change for our next visit. As we continued on the trip my husband noticed the battery had shifted under the hood and the battery cap had popped off the battery. This caused us to have to replace the battery because the acid in the battery could spill out causing corrosion and damage to the motor components leading to a huge expense. The battery should have been checked by the service center and they would have noticed the strap that holds the battery in place was pushing against the filler plugs. Once we drove about 2,000 miles the brakes were grinding and the vehicle was shaking. We took the vehicle to a different service facility and the vehicle required new brake pads and the rotors needed to be turned. Beaver Toyota gave us no indication that the vehicle had an issue with the brakes or that rotors needed replacing for our road trip. Needless to say, we will not be going back to this facility for a "free" oil change. Be cautious if you use this service center as their service has declined and your vehicle could need more maintenance after you take in than it did originally. read more

I went to dealer between 1 and 4 on Wed. to take advantage of a 15% coupon for regular service on Mon - Wed Happy hour discount. I had my truck serviced and I asked the service writer 3 times if he would apply the coupon and he assured me that he would. I got home and reviewed the invoice and there was no discount applied. I texted the service writer and I called the service advisor, and I got no answer and no return call or text. I called the main number and left a message and got no response. I called service manager twice and was sent to voice mail, main number told me he would return my call, no response. This is definitely customer no service. I am so disappointed in this dealer. I guess at this point I will go to Social Media, Yelp, Google and Facebook and give the dealer the rating they deserve. read more

Tried to purchase a car twice from Beaver. Their prices are about 4k higher than every other dealer but they had what we wanted. Walked both times. Ended up getting our new 4 Runner in Athens saving over 5k and we were not forced into purchasing transportation and that stupid ridiculous over priced " Bever Difference" service contract Just tried to purchase a camry also over priced, they didnt want to come down to a realistic price so I walked. I'm done with Beaver, I'd rather drive 100 miles than deal with them. read more

The service when you're buying a vehicle from Beaver is immaculate, but once you become a customer, it's like Dr. Jekyll and Mr. Hyde. I bought my VW Atlas from Beaver 13 months ago with about 24,000 miles on it. Fast forward to today--my car has just 31,000 miles. Recently, a warning light came on indicating my coolant was low, so I scheduled an appointment to have it checked. My wife took the car in on Thursday, March 12th, for a 10:30 AM appointment, expecting a quick fix. Instead, she didn't leave the dealership until after 5:30 PM! After hours of diagnostics, they found a leak but had three technicians working on the car who couldn't pinpoint the source. They took apart the thermostat and various components before finally locating the issue--eight hours later. Meanwhile, my wife was left sitting there the entire workday. Employees took their lunch breaks, yet no one offered her so much as a bottle of water, let alone a loaner vehicle so she could go about her day. Still, we tried to be patient, assuming at least that our 100,000-mile "bumper-to-bumper" warranty would cover the repair. The parts were ordered, and while frustrating, we were relieved that this nightmare would be over by Friday. Then, Friday afternoon, I got a call from Bryan in the service department. He said, "Mr. Boyd, the insurance company is considering this issue wear and tear, and they won't be covering it. It's going to cost you $2,000." Excuse me? When I bought my car, I was explicitly told that everything--from bumper to bumper--would be covered up to 100,000 miles. In fact, the sales rep even joked, "If you spill coffee on your radio, it'll be covered." That sure sounds like wear and tear to me! Now, the very first time I bring in my certified pre-owned vehicle for service, Beaver is telling me my warranty is useless? To add insult to injury, we were told on Thursday that the parts had been ordered and the car should be ready by Friday. Then on Friday, Bryan told me they were ordering the parts that day and the car should be ready by Saturday afternoon. By 10 AM Saturday, I hadn't received any update, so I reached out twice--no answer. I left a message and finally got a call back nearly at 1 PM, only to be told they didn't have the part yet and the car wouldn't be ready until Monday. Why was this part not ordered on Thursday while my wife was sitting in purgatory all day? This is a blatant scam. Beaver's sales team misrepresented the insurance package they pushed on me, and their customer service is nonexistent once you sign the papers. When I asked why they left my wife stranded for eight hours without offering a loaner vehicle, Bryan's response was essentially, "Well, we had people working on your car for eight hours." As if that justifies the situation? So not only am I being asked to pay $2,000 for a repair that should be covered, but I'm also supposed to accept terrible service in the process? At this point, I am seriously contemplating trading in this car altogether due to my complete lack of trust in Beaver's integrity and reliability. Who knows what else they misdiagnosed or intentionally withheld from me? I refuse to wait until the next issue arises just to be blindsided again. I'll never buy another vehicle from Beaver. I'll be removing their decal from my car, and if anyone ever asks for my opinion on their service, my answer will be simple: "What service?" read more

I have been dealing with these people for over 3 weeks now spent 9k just for my car to not turn on the same night don't bother with these people read more

We made a reservation for an oil change and replacement of spark plugs for 8:30. The car was there at 8:30. It is 1:31 and my car is not reaDo. My husband has been there waiting since 8:30. No communication at all and no care of his time. read more

If I could have given a 0, I would have... Bought brand new vehicle for our daughter in May. One tire had slow leak in October. Took our car to a tire service center in Florida where we live thinking it may just need patched up. Nope, test done on it shows it was already patched up before. Had the car 6 mths and sold to us a patched a tire that had been patched up previously! called Beaver Toyota for assistance and since I could not prove it was serviced by them for a tire issue before we bought it, nothing they would do. Nothing at all. could not see any of this till the tire was removed. Again, 6 month old vehicle! This is how dealerships get bad reputations. I wouldn't deal with this dealership again if we were given a vehicles for free. New car with used parts. I gave them plenty of opportunity to make things right. They were not Interested. read more

Beaver Toyota of Cumming - Car Dealers Near Me - Cumming, Georgia

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I have been getting my Sienna serviced at Beaver for years. always great and fair. today I traded in my 2 year old 2023 Sienna for. 2025 Sienna. Kyle my sales professional walked me thru it. so easy and a fabulous deal. in and out in less than an hour. Kyle delivered my new van to my house this afternoon. how easy. I only recommend Beaver Toyota and Kyle was great read more

I felt like I was being ripped off! Went in with oil change and tire rotate. Knew the price. Had a coupon. They presented my husband with a 1500 bill. No thank you. Ended up costing nearly 400 with all the random upselling he accepted. Please avoid this place. It wasn't always like this but we will take our business elsewhere going forward. read more

There is no 'Family' treatment. The only thing they care about is selling the car, along with a warranty, once you have signed the dotted line, you are just another number. The sales team, is dishonest, about the shape of the vehicles they try and sell, as well as have no knowledge of what is going on behind the scenes. The lack of communication and respect towards customers once you have bought is disappointing. Kagan, Anthony and Kyle do not embody the vision of a Family Treatment. read more

Wasn't a bad place for purchasing a car. Service sucks. Service is slow and not all that good. read more

Such an easy and pleasant experience. Technician Ben Cherry took care of me and went above band beyond to give me all information regarding my vehicle. Very nice waiting space - plenty of room and amenities. read more

Beware of service department! They quoted $179.99 to diagnose. Then, when you don't go with their bogus estimate they up-charge you without telling you. On the invoice it reads "customer approved additional charge". I certainly did not approve as it wasn't even discussed with me. I got my car out of there ASAP. Then, they tried telling me balance had not been paid when I paid online as soon as invoice was ready. Highly unprofessional! I do NOT recommend and will never return. read more

Not at all impressed with the service department. They are good at charging almost $200 for a diagnostic test and yet they cannot diagnose the problem with my car. Do not recommend their service department. read more

Very enjoyable purchasing experience. Krystal Sanchez, her boss Kevin, and the other people in the sales group helped make buying our 2025 Highlander a pleasant sales experience. Krystal handled this with a great sense of humor (required when dealing with me). We knew it would take a while to get our new car, but to her credit, Krystal was able to find it in the production schedule in just a few weeks and reserved it for us. We were able to drive it home last week. Purchased our first Highlander back in 2017, and it just didn't give any problems. Looking forward to the same with this one. Thanks also to Kagan, Ricky and Anthony for helping. read more

I have to say this was the easiest and most pleasant car shopping experience I have ever had. I asked about a used car online, left my email address and within 30 minutes I had a video of the car I was interested in from Noel. I made a quick call to the dealership and a time was sent up to come test drive a Highlander Hybrid. Noel was very informative and not the least bit high pressure. I'm not sure if I got the best deal, but I'm very pleased with the car and how I was treated by everyone at the dealership. read more

This was my second time at Beaver. The first time was amazing, this time it was ok. It was jammed pack to the point that there was no seating by the service area. But we had an appointment and we're greeted promptly and courteously. We were given a 3-4 he window down an oil change, windows tint (which we received t different quotes) and the complimentary car wash. Last time I was here, the had a wonderful food selection so I was looking forward to a small meal with my meds BUT. They changed the restaurant vendo. Avoid the new one, nothing tasted fresh, my burger patty was so over cooked it was like eating a cardboard, the Turkey in my sandwich was tough and more like a hard piece of plastic. I have no clue how people eat this food or how the flagship restaurant down the street can have amazing review but this place is horrible. Thankfully it only took 2,5 hrs for my car to be ready, however it was not washed and one of the windows that had just gotten tinted had been rolled down. I found the attention to detail lack read more

Every customer does not receive a great customer experience. These people need to be reported. They ignore Customer Complaints and will not return phone calls. read more

The people are great but when I was getting my car oil changed it took 3 hours when it should of taken 1 the guy that was our supervisor was nice but took two hours doing nothing when our car was out there 2 hours ago so just be warned if you're wanting to stay here for a couple of hours than bring something to do read more

I bought a 2017 Tacoma Limited 4x4 on 5/21/24. Noel Bennett was my salesperson, he is a super nice and knowledgeable guy. I highly recommend him for your automotive needs. Next, we have the dealership itself....Wow. I have never in my life been treated so good, as a used car buyer. The people at Beaver Toyota are the best. They even filled up my truck with gas. Who does that with a used vehicle? My truck, which was 7 years old looked like it rolled off the showroom floor. Noel Bennett has been a real pleasure to work with, he responded quickly to my inquiries, and was very helpful. Love Beaver Toyota. They also have a free warranty policy, check it out....I will be coming back to get my wife's next car. read more

Beaver Toyota of Cumming - Car Dealers Near Me - Cumming, Georgia

When I tell you their customer-first experience is no nonsense, please believe me! This isn't some "Sweepstakes Review", these are real world honest facts. I inquired about a vehicle online, I was quoted a price by a salesman, however, I wasn't feeling the price, and thus I told the salesman. I later received a call from Scott Doshan, Director of Development, we made a connection, negotiated a price and now I'm driving my new vehicle. When I say this dealership went over and beyond to complete this purchase to my satisfaction, that's an understatement. No hassle, no pressure, no gimmicks; just committed customer service. From my salesman, Parker Allen, to Andree in the financial office, even the front receptionist, who was later dusting around the dealership came up and called my wife and I by first names and asked, how our purchase was going. We were done in about an hour. The only downfall is that I live 4 hours away, but I guarantee you, I will be making that trip again when I'm in the market for another vehicle! Their BBB rating should be AAA+++. FACTS!!! read more

I highly recommend Beaver Toyota, the staff was extremely helpful and provided great customer service! Montez Ely was a fantastic help with great follow up on questions and getting us the cars we wanted-we bought two from him! Robbie and Lili in F/I were also very helpful and clearly explained all the details! The whole operation is first rate, go see what I am talking about. Thank You Beaver Toyota and Thank you Montez read more

The service department did not tighten the lug nuts on my daughter's FJ Cruiser causing her to have an accident and causing 10K worth of damage to her car. I'm lucky though because she could have been killed. The dealership made up all kinds of fantastical ways her lug nuts could have come loose after they did the repairs. They deny any responsibility. Full of liars. Please save your self and your children and stay away from this place. read more

Bought our daughter a CPO Corolla at Beaver. It seems that every time she takes it in for service there is always an issue. The "free oil changes" are never free. Each time they tell her "next time will be free" since they only cover 10k intervals. No problem we are willing to pay for 5k intervals. But every time they charge her anyway. The last trip was the final straw. Sent a video showing a filthy cabin filter and said she needed an air filter. Of course I had just changed them both weeks earlier! Completely untrustworthy so will not be doing business there anymore. But they are great at apologizing when they get caught with their hand in the cookie jar. read more

My daughter made an "appointment" for an oil change for 9:30am. on a Saturday. After waiting for 2 -1/2 hours someone told her she needed a filter changed? What's the point of having an appointment when you have to wait 2-3 hours for a "free oil change" this place is a joke. I will pay for her oil changes in the future at another place. read more

I am so upset. My dad has been a faithful customer for years. I never write bad reviews. But I have to. This was so hurtful. My brother in law went to have oil changed. He has a brain injury and they suckered him into buying a car for more than it's worth. Double the payment he was paying. Lied to him. I understand if they didn't know at the time (it's kinda obvious) but my sister went back today and they won't fix it. Pure greed. They are not a family company. They screwed a man with a low IQ for the mighty dollar. Done. read more

I can not recommend Beaver Toyota enough! I just finished my third transaction with them, and they have been nothing but amazing, as usual! They went above and beyond to find the exact vehicle I was searching for, and the whole experience was hassle-free! read more

They are thieves and creeps because you got a vehicle and they ask you to bring it back and didn't return your $500 down payment.

This review follows over a year of doing business with all of the departments of Beaver Toyota from Sales through Service, and Collision. After all this time and several encounters Beaver has established it's superiority with this household. The dealership's biggest virtue is their amazingly vigorous commitment to "customer service". For instance, the quality of the service to our vehicles has been faultless, while the free cleaning following service is an impressive bonus. Lauren, in the service department, even went to the extent of voluntarily double checking warranty coverage to avoid added charges. Without fail the staff has been courteous, knowledgeable and efficient; always agreeable to helping. Beaver Toyota feels like a neighborhood auto dealership, while proving to be an outstanding marketing tool for Toyota Motor Corporation. read more

Big shout out to Chandler Barnett. He was professional and patient during the entire process. I recently decided to look into purchasing a new truck. We went to the nearest Toyota dealership as I had, after much research online, decided I wanted a Tacoma but of course wanted a test drive first. Chandler greeted us as we drove up and helped us immediately with a test drive of a model close to what I was looking for. He asked great questions about why I wanted a truck and how it would be used and advised me that the package I had selected would probably cost me more than was necessary for what I wanted as the lower priced package still checked all the boxes as it were. He didn't pressure me to buy immediately and respected that I was a few weeks away from making a decision. He also stayed in contact by responding to my emails and texts with questions and alerted me to an excellent deal on a very slightly pre-owned model that fit my budget and had the features I was wanting. He also did a wonderful job of negotiating for us with finance to get us a payment that we were comfortable with. Also, great job by Andre (sorry I missed his last name) in finance for making the signing of paperwork smooth and going over our options for additional coverage such as GAP and protections for paint, tires, road side assistance, etc. The whole re-test drive, negotiation of trade-in and down payment, and signing of the paper work took about 2 1/2 hours, which is outstanding as I was anticipating it taking most of the day. We even had time afterwards to go to lunch and then enjoy using the new Tacoma to do our weekly grocery shopping. read more

I have now purchased two trucks from Beaver. The sales people are not pushy at all and truly seem to want to help you find the vehicle for you and not just sell you something. They are patient and helpful even bringing me a drink while I was waiting. The cafe in the dealership is nice to have a place to work while waiting for service and the Beaver Benefits means I don't pay for oil changes. read more

Beaver Toyota of Cumming - Truck - Car Dealers Near Me - Cumming, Georgia

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