I always rent from this location. The customer service has been great. They will pick you up and…read moredrop you off if need be. Always get good cars, my last two rentals were fully loaded Chevy Impala and Ford Edge. I used to rent from Enterprise, but always found their location and cars to be trashy. Now I have status with Hertz and I get to select any car I want!

I had and reservation for a rental through my insurance being that my car was in shoppe from…read moreaccident. I was never notified of deposit which is fine but had I known upfront I could have prepared. Well my card was inactive my husband which is on the same acct was not allowed to use his CC ( this is what the hertz man said) I was stuck there until my husband was able to come get me, non the less did I mention I was stuck carrying a car seat and 2 bags. Well once he came I called insurance had reservation switched to enterprise and guess what I have a rental with no issues. Went to enterprise told them what was going on and my experience I just had at hertz. The man said no worries we will take care of you. And they did. Kudos to enterprise at Honda collision center. As for hertz I'm disappointed I've been renting with you guys for YEARS!

Shania was amazing! She provided excellent care and service. She guided me through the entire…read moreprocess which led to a successful transaction. Thank you.

Taylor and Shania saved the day for me. They were so professional, pleasant and accommodating…read more Their level of customer care can't be matched!

Stay away from this location. I rented a car from them that had 3/4 of a tank of gas in it. I…read morebrought it back with half a tank but they charged me $39 to put 6 gallons of gas in the car. Terrible customer service stating they have proof from some sort of computer system that the car had a full tank of gas.

Anusha was rude, uncompromising, and unwilling to serve us even after apologies were made. She…read moredidn't want a positive resolution.

Terrible customer service when we picked up the car. The ladies that helped me when I returned my…read morecar were super nice and helpful.

I've been a loyal customer of Hertz for years, but this specific location continues to disappoint…read moreme every single time. What makes this even more frustrating is that this is the only Hertz location near me, so I don't have much of a choice. It's becoming increasingly difficult to justify renting here when I leave dissatisfied after every visit. There's a clear gap in customer service, attention to loyalty members, and overall execution at this location. I genuinely hope management takes a closer look, because right now, this experience does not reflect the Hertz brand I've trusted over the years specifically for President Circle Members.

Drew & Brian, have been our main "go to's" whenever we rent a car at the Bogan Rd. Facility, in…read moreBuford, Ga. They address both of us, ask how we both are doing, get to the point, explain quickly and make the process stress free. We appreciate them both, especially, Drew, because he has been the one to help us on a more regular basis basis. Thanks Guys, Yolanda & Immanuel

I was incorrectly charged $165.69 and have been trying to resolve this for over a month…read more I contacted customer support four separate times. Every time I was told that the local branch or a supervisor would call me back. No one ever did. Not a single follow-up. Support continues to apologize but claims they "cannot assist with refunds" and only offer to "send feedback" again, which has clearly gone nowhere. This is extremely frustrating and unprofessional. At this point, the issue remains unresolved, my money has not been refunded, and I've wasted significant time chasing a mistake that should have been corrected immediately. I would strongly caution others to be careful with billing and to expect poor follow-up and accountability if something goes wrong.

1. Clean the cars instead of rinsing them. 2. Stop adding…read morefees that the customer is not asked about- extended road side assistance. 3. Stop allowing reservations if cars are not available when customers arrive.

I made a reservation about 15 days or so prior to my scheduled rental. When I arrived on time for…read moremy rental, I was informed that they do not have ANY vehicles to rent out. I drove 25 minutes to get to them...no courtesy call prior or anything so that I didn't waste my time or gas to get to them. I really don't know how they can fix this experience or what can be done to earn my business again. No follow up call from management or anyone to apologize for my poor experience and offer to make this right. Avoid this location and BEWARE fellow consumer.

I really wish we had read the reviews prior to selecting this location. The biggest issue is…read morecustomer service. The employees act as though they are doing you a favor--no greeting, no positive interactions. It's strictly transactional. I have never seen anything like this before. There are too many options to put up with poor service. After reading similar reviews, something needs to be done about this location. For those who are able to read before booking, avoid at all costs.

They canceled my reservation even after I explained I needed it to get home to attend my…read moregrandmother's funeral. NEVER AGAIN!

Nice staff but they don't tell you straight forward the charges. I was told to leave a $300 deposit…read morewhich I was supposed to get back but when I return the vehicle, I o my got $87.00 dollars back. They told me about charges and whatever. At the end of the day I didn't get my full deposit back!

Shame on enterprise for not offering discounts, to people that have aarp, triple aaa or just a…read morebasic senior citizen discount. Also there pickup service is a joke as they only offer it on weekdays! They are overpriced for their vehicles. Next time I will be going elsewhere where some kind d of discount is to be had. They need to step up their game all around . Will be going g somewhere else in the future and you all should too!! Way overpriced!!!

I was impressed with the customer service. I had to wait because they were very busy. But they…read moreoffered a bottle of water while I waited. The process took about 15 minutes then I was ready to go. Definitely rent again!