I rented a full sized car from hertz last week. The…read moreassociate was very professional & he provided excellent customer service. Prior to renting the car I called to verify the location. The associate told me exactly where they were. He reviewed my reservation to ensure everything was in order. It was an easy drop off. I will definitely be using their service for my mext rental in April.

Don't go to this location expecting any type of customer service or assistance!…read moreRented a midsize vehicle. Pulled off and my husband noticed that the cars under carriage had a flap dragging under the car and didn't feel like it was safe to drive 3 and half hours away. So we turned back around and told her we were concerned. She proceeded to look up from scrolling on her social media and say I don't have anything else. Not one time did she come outside to check the car or apologize about the car's condition or try to reassure me. Her only suggestion was to go to another Hertz location and try to get another rental. Oh and she wasn't going to help do that either. She gave me the address of the location and watched me on the phone while she went back to her mindless scrolling and never looked back up. Whoever hired her needs to rethink the fact she is in a People facing role and send her furthest away from the door as possible. I'm looking at other cars in the lot and not one time did she offer those or even try to provide me with any other options. Once I did get a new reservation at a new location she also wouldn't cancel the one I had she just said Oh take that car over there with you . Straight face and went back to her phone. AMAZING just fabulous. 1 hour and a half later I have a car and can now take my intended road trip.

I had such a great experience with the Shania, the associate who assisted me. She was incredibly…read morekind, attentive, and welcoming from the moment I arrived. She made the entire process quick, easy, and completely stress-free, while still taking the time to make sure I had everything I needed. What impressed me even more was watching her handle a difficult situation with another customer while I was there. The issue was clearly no fault of her own, but she handled it flawlessly while remaining calm, professional, patient, and solution-focused in the moment. It really showed the level of care and professionalism she brings to her role. She truly exceeded my expectations and is a wonderful representation of great customer service. Employees like her deserve to be recognized!

I would give a negative 10 if it was an option. This company is garbage and I'm surprised they are…read morein business. Deceiving, unmanaged, remote international language barrier, deceptive, total trash. Their website doesn't allow reservations with points so you need to call. I call, they take the points from my account and screw up the reservation. 4 calls later, no points, $350 reservation and an "oh well" we tried garbage.

I have had to use this location mostly for cars while my car is in service - and they have always…read morebeen very professional, nice people, easy in and out, no rip offs and just a good managed place. Hard to believe in a shopping center how they pull it off. Got stuck at ford yesterday, they didn't have a car so I called over early - like 8am, they had a truck available- fine with me-came and got me, went and got the truck so I could go home and work- then later I took it to them, paid the bill ( bargain), they took me back to Ford to get my car- very smooth, no stress, no lines, great service. Highly recommend them. Wish they were at the airport, but not really cause I need them here!!! Only time I rent a car at home is when I have car trouble. Very happy with this team!!!

Stay away from this location. I rented a car from them that had 3/4 of a tank of gas in it. I…read morebrought it back with half a tank but they charged me $39 to put 6 gallons of gas in the car. Terrible customer service stating they have proof from some sort of computer system that the car had a full tank of gas.

This is in the old Walmart shopping center across from IHOP- I had to take my car in for service…read moreand her just came out to the dealership and pick me up brought me back and wrote up my ticket, and got me on my way. Good stuff people were on top of it and made it easy for me to get in and out. Good car, returning it today I hope but wanted to get a review in quick as many don't know hertz is here. Try them out. Took good care of me!!

I promise you don't want to chance using this location. You will be disappointed, aggravated or…read morestranded. It will take 3x as long as you expect to pick up your car or they simply won't have a vehicle available. I've tried three times now and the last time was my last straw. Avoid this awful location.

I was incorrectly charged $165.69 and have been trying to resolve this for over a month…read more I contacted customer support four separate times. Every time I was told that the local branch or a supervisor would call me back. No one ever did. Not a single follow-up. Support continues to apologize but claims they "cannot assist with refunds" and only offer to "send feedback" again, which has clearly gone nowhere. This is extremely frustrating and unprofessional. At this point, the issue remains unresolved, my money has not been refunded, and I've wasted significant time chasing a mistake that should have been corrected immediately. I would strongly caution others to be careful with billing and to expect poor follow-up and accountability if something goes wrong.

We rented a SUV with them during Fall Break and our vehicle met our expectations. The car was…read moreclean, new, and well maintained so our trip to Florida was very smooth and enjoyed. The gas mileage on the vehicle was great as well and we were very pleased with our whole experience. The wait time to return the car was a little long as it was right at the end of break, but that is to be expected so no minus stars for that. The check in and check out process is smooth and we plan to use them as our rental car company of choice again and while we live in Buford. 5 Stars and two thumbs up! Thank you Enterprise of Buford!

1. Clean the cars instead of rinsing them. 2. Stop adding…read morefees that the customer is not asked about- extended road side assistance. 3. Stop allowing reservations if cars are not available when customers arrive.

No cars. Claimed to have texted me the morning of. But lied I didn't receive anything.read more

I am a car reviewer so normally I drive low mileage, top trim vehicle, provided by the fleet…read moremanagement to my driveway. This time around I needed a vehicle in a hurry and this particular location, although not the most glamorous, was close enough to my home. Before the time someone supposed to pick me up a got a phone call alerting me someone was in the way. In a few minutes I was driven to the location in a very car I was renting. Unfortunately the condition of front shocks escaped my attention and only on the highway the driving became not too comfortable. I did switch the vehicle at my destination place ( a free upgrade) and upon returning another vehicle I got a small discount, paired with a free upgrade ( transferable) for future rental. Every single employee was nice and hospitable. It does look like they really try.

I really wish we had read the reviews prior to selecting this location. The biggest issue is…read morecustomer service. The employees act as though they are doing you a favor--no greeting, no positive interactions. It's strictly transactional. I have never seen anything like this before. There are too many options to put up with poor service. After reading similar reviews, something needs to be done about this location. For those who are able to read before booking, avoid at all costs.

So this was our first time in Atlanta, Erin was so helpful and knowledgeable. You rock Erin. we…read morehave some brake issues so we took the car back. No hassel no questions asked. Thanks Erin

It used to be that Enterprise was the gold standard in xar rental and service. The last few years,…read moreand this location I particular not so much. The Riverside location is consistent in continuing to disappoint. Why is it when you reserve a specific type of vehicle, in this case a pickup truck, and they promise to have it for you, and when you get there they don't have it. This has happened to me 3 times, this year.

I was impressed with the customer service. I had to wait because they were very busy. But they…read moreoffered a bottle of water while I waited. The process took about 15 minutes then I was ready to go. Definitely rent again!