The lady Latifa's attitude is terrible went up there because after returning the vehicle nothing was refunded no receipt nothing after going up there to get them actually check the car in she was rude, nasty, and extremely ugly. I even asked her to email the receipt which she claimed she did I never received it and asked if they can print it out she had a very nasty stank attitude. Not to mention I have rented from Enterprise hundreds of times and at this very location when there was a different manager I could drop my rental off and within minutes my deposit was refunded now they intentionally have you waiting a week to receive your deposit back this is one unorganized unprofessional location they lack communication skills and professionalism. read more

Latifa and the crew were super helpful and attentive to my needs and made sure to communicate about the rental and shuttle service effectively -- will be renting from this location again! read more

The absolute worst experience, followed by no accountability or offer to make things right. I booked an 8 seater 2-3 months in advance for the 4th of July weekend. AMPLE time to guarantee the vehicle would be available by the date - any common sensed individual would think, right?? Nope. Not only was the vehicle not available, but I had called 2 weeks; 1 week prior, and even the previous day (less than 24 hrs before schedule). All three of these times I was assured that the vehicle I requested would "definitely" be there since I booked so far out in advance. I go to pick up my vehicle, and to what appears to be to no one surprise if they read the other reviews, they didn't have it. They offered a 14 seater van, one of those big white travel vans, yeah.. no. The representative had no interest in helping and didn't even apologize, it was a "it is what it is" attitude. He claims that 2 days before the vehicle was recalled.. yeah, right. Even if it were the case, I called the day prior, why didn't anyone say anything about this supposed recall? I just think they gave it to someone else to make more money, because the closer you are to the date, the more money you can make from the rental. Now, imagine the trouble I had to go through after I had a planned vacation for that 4th of July weekend. Never recommending this place or any Enterprise at this point. Steer away. read more

Not enough employees to handle demand. Time sensitivity issue. 0 credibility for managing customer's time.

while my car was being serviced at caliber collision, I was given a rental car by enterprise rental car service. The car was very clean very reliable and I got service from everyone. read more

Terrible, will not rent from this location and had to spend $25 Uber to get home. Other stores are fine but NOT this location.

I got Jason as my rep after a lady backed into my parked car. Despite having such a rough day and week I was pleased at how swiftly they were able to get me into a rental. I had it for a week and upon returning Jason called me a day later telling me "all was well with my rental and $10 was used to top the tank off" so I got most of my refund back. Also for convenience the repair shop I used was close by so I was able to leave the rental there and someone came and grabbed it! 5/5 read more

Don't rent from here if you don't like headaches...horrible customer service, one of their employees walked away from me as I was trying to have a conversation about a reservation that I made over the phone that they forgot about all because they're "slammed right now" Hertz it is from now on!! read more

This location is now the worst location I've ever used. Extremely slow, no one has any urgency, nothing like it use to be a couple of years ago. This will be my last time using this location and it's unfortunate because I live less than a mile away. read more

Worst experience, Dan Marshalll is the most unprofessional individual he definitely should switch careers if he gets upset because a paying customer does not want a dirty vehicle. I waited for over 45 minutes for the car to get washed, I get the car and it's dirty no signs of being cleaned. He slams door and says " we will get you another car" instead he walked into office and cancelled my reservation.... I sitting here thinking I was getting another car only to find out I was not. Another representative ended up having to help me. I watched Dan be rude to customer after customer read more

Customer service was good, but otherwise I would not pick this brand to rent a car. I arrived super late, almost to close time, with my car having just been towed to the auto repair shop, and I needed a car. I didn't need anything fancy...just something that would get me from point A to point B. The car they gave me was really banged up. The back bumper was not completely aligned, there were several dents in the car, and a small crack in the windshield. Nothing was automatic other than door locks and windows. Okay fine, it's not for forever. But $72? That just seems really high for one day, and they said if I kept it longer, the price may likely go up. I went home and researched other companies and found much better rates elsewhere, so I planned on returning the car regardless if my car was ready or not, just to get a different one that would be more affordable. If I'm paying $72 a day, I'm expecting a better ride than what I had. I felt gouged, and not sure if it was because it was the last part of the day, and they knew they had me or what. But next time I have a mishap with my car, I'll be taking my business elsewhere. read more

Enterprise Rent-A-Car - Car Rental Near Me - Suwanee, Georgia

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The follow-up on my review was just for show - they never contacted me again. In addition, we submitted a review request on the false claim they made. Guess who is investigating it? The local office who initiated the claim. Investigating themselves? What a joke, of course, they won't find anything wrong with their 'process'. Their bias screams that you will not be treated fairly if things don't go your way. This whole experience has been a nightmare. Find a different company or use Uber or Lyft. It's not worth it. read more

My experience was great. The whole process was easy, no hassle and the customer service was really good . I actually didn't like the first car they gave me that much. So I went back the next morning before leaving to go out of town and they promptly replaced it with a rental that was very comfortable and ran great. read more

Do not . Do not. Do not rent from this location. I was involved in an accident 2 months ago and unfortunately have to have a rental. I have had a rental from this location for 2 months. My adjuster told me that the rate would stay the same throughout my rental . The manager at this location is horrible. She has poor customer service. She has heard the frustration in my voice and makes it a point to tell me that Enterprise doesn't have to comply with the negotiated rate with my insurance company. It is at their discretion and they would no longer honor the 25 a day but would instead be going up to 50 dollars a day. So in a month I am supposed to pay 1500 dollars for a Chevy Spark? For a rental? When I asked if there's anything they can do, the manager just keeps gloating and telling me that they don't have to honor the lower rate. Why would a human being take pleasure in making a terrible situation worse? When I asked her who pays 1500 a month for a rental, she told me lots of people with such a smile on her face. They do not care about customers. They do not have any customer service. I will NEVER rent from here and will tell my story of this horrible location as much as I can so that no one rents from here ever! read more

I had a claim with my insurance company, and this is where I was told my rental was waiting. I checked in, filled out/signed the paperwork, and got the keys and was driving away in under 20 minutes. The staff were courteous and professional. The after hours drop off makes it really convenient to return the rentals, as you just lock the vehicle and put the keys in the drop box. Couldn't be easier! read more

Not even worthy of one star. Had a reservation...get here only to find out they have nothing in or above the category we reserved. Overheard another customer who didn't make it out of the parking lot before turning around to bring it back because it was pulling hard to the right. No big deal...that happens. But...that is the car they tried to put us in. Had I not overheard him, that's the car we would have been in. Not sure what point there is in having a reservation at all. I have rented cars at this location at least a dozen times. Until now, I've never had an issue. But this was enough of an issue that I will NEVER give them another chance. read more

They totally screwed up our travel plans for Memorial Day weekend. I had family visiting us from out-of-country and we planned to visit a couple of places in and around Georgia. I booked a 15 passenger van one and half month ahead. I was supposed to pick the van on Saturday May 25th. I called them first week of May to confirm that the van will be available. They assured me that it will be. On Friday May 24th, I got a call from them asking me to confirm that I will be picking up the van. I told them that I will be there first thing in the morning, as soon as they open at 9AM. On May 25th, Saturday morning, I made sure my family got up and got ready, so we could start our trip as soon as I picked up the van. At 8:52AM, I got a call and the branch manager left a voice message stating "I'm calling to confirm you are going to pick up the van". At 8:58AM, I heard the voice message and called them back but was placed in call waiting queue. Meanwhile I was driving to their location and was there by 9:07AM. Saw a 15 passenger van outside and was all excited. But when I went inside and talked to manager, he tells me that they do not have an vehicle available because I did not confirm that we are going to pick up the van. So confirming 1 month before and 1 day before, was not enough. They needed confirmation minutes ahead of when they were going to open. And because I failed to pick up one call, 8 mins ahead of their opening time, they gave the van to someone else. The worst thing is that the manager flat out lied to us, saying we did not confirm the reservation the day before. When I showed him the number from which I received the confirmation call the previous day, he said that is not our branch number and whoever confirmed your reservation is not from this branch, so that confirmation is not valid. I called that number back right in front of him and could hear the phone ringing in the back in his office and asked him to answer that and he refused saying he doesn't have to. I made multiple calls to that same number to identify that the phone inside was ringing at the exact moments that I was calling and insisted that I will not leave unless he picked up that phone. He finally relented and answered it and said - yes that's our number but sorry I don't have a vehicle for you. Months of planning for the long weekend was ruined by Enterprise on that Saturday morning. We just had to entertain our visitors at home. Will never go to this location again and for that matter will never go with Enterprise again. I had this happen to me once before, but that was a work trip. read more

Car wasn't ready when I arrived and the one person working was helping another onsite client and taking phone calls and giving information to people on the phone. When he finally finished with phone calls he told me I could sit down and wait for his coworker and that it would "be a while". I needed to get out ahead of traffic and he showed no urgency in addressing the situation when I expressed concern about the delay. He offered a weak "I'm sorry" when I said I would need to cancel if it was going to be a while before they had my car. Now having to put 400 miles on my personal car for a business trip.... read more

WORST CUSTOMER SERVICE! rented a car while my car was being fixed, only came to them because the collision place referred them, collision place decided to pay for the last couple of days on my rental so i was due back a refund. took a MONTH to get my money back, still haven't gotten it and the sorry excuse was the manager FORGOT about it. not only did i get the round about for a month the refund is the WRONG amount they still charged me for one of the days that the collision place said they would cover. LACK of consideration LACK of urgency and just pure carelessness. Wasn't offered a free rental or anything (AVIS has EXCELLENT customer service and would have offered something) I wouldn't even want a free rental i just want all my damn money back at this point! STAY AWAY FROM HERE!!!!!! read more

This was the most traumatic car rental experience I ever had. Manager was bordering on mental and I assumed playing the part of being office manager and regional terrible customer service I never ever got a call back. I Would travel miles then ever recommend this office , hopefully they will be closed and let a close by office take what business they have left. read more

I booked the 7 passengers van on Nov 1, 2018 at $74.00 for the next day but they send me confirmation rate at$120.00. I cancelled the reservation and got the better price at Satelite Enterprise. Make sure check the email confirmation after you got the price via telephone. read more

These guys were super nice ! Despite a few unhappy customers who complained about the vehicle which they rented while we were there, I didn't have any issues with mine. We were a little unprepared and they were very patient with us. I will definitely use this location again ! read more

I have rented cars from this location over the last few years. Never had a problem and they have always been accommodating. Friendly, efficient and I once needed a ride and it came on time. What more could you want? read more

This location is my most local office and where I typically rent. They're always very accommodating as I'm very specific about my preferences. Suburban first, Tahoe if that's not available. Even if they don't have what I need on location, every effort is made to have one available by the time I'm there. I'm not typically a 5-star giver outer, but this location has never let me down. Awesome costumer service, every time. read more

Now balance this review with the fact that it was the day before Thanksgiving. I reserved a mid-size car online about a week before I was going to pick it up. The reservation was easy and had no issues. I went to pick up the car and the staff was great considering it was the busiest day of the year for them. They brought Toyota Corolla around and started the inspection. Both front seats were extremely soiled, there were no floor mats and the floor was just as bad as the seats. It smelled of cigarettes and some type of cover up spray. I asked if there was another car available and told that the only vehicles left were SUV'S. There was no offer of a discounted larger vehicle or even a cleaner smaller one, so I accepted the stained, smelly one instead. I like the company, I like the staff and I usually like the vehicles, but this one looked like my 24 year old daughter had just come back from a week long concert in it. It was the butt of all jokes for the whole week with family so at least I got a laugh out of it. read more

These guts are great! Always on their game and ready to help. Called day prior to verify my rental, then when I arrived Mike worked with me to make sure I was satisfied with my rental. When I returned (before they opened) I didn't expect to see Mike again. He was in early and had no problem closing out my rental. Like I said, these guys are great! read more

Talk about Customer NON service, manager will not match corporate special rates, and even though his associates DO NOT explain every charge, he will not reimburse you for thier mistakes. Go up the street to Hertz, its next to Hobby Lobby. This place is a rip off. read more

I went into Enterprise to get a rental through my insurance company and I was pleasantly surprised with the service. Mr. Rashad Rose was absolutely fantastic. He was so helpful in getting me a car the I requested and was great at following up with me. I could not have asked for better service. read more

I have been renting from Enterprise many times from many locations and this is one of the best. The staff was very efficient and very accommodating. At one point, I had 2 rentals -- a standard car I rented for vacation from them that I was returning, I rented the another intermediate car from another Enterprise location since my car was in repair shop. As I was returning the standard car, I asked Ryan if I could replace the intermediate with the same standard car that I was returning. Ryan took care of it in a minute. Very pleasant experience. Will rent from them again. read more

Awful! The car they had was out front with windows down clearly trying to air the nastiness out. Guess what... it didn't work. They knew it and did nothing to rectify the situation. The large regional manager that was in the office that day doesn't have a clue. Simply put they lost a customer for life. read more

I have rented cars from this Enterprise location several times and have always had a wonderful experience. The guys that work there are extremely helpful, courteous and helpful. They have been extremely patient as I ask about the various functions of the car that I am unfamiliar with. A few weeks ago I rented a car and I drove about 1/2 mile and realized the seats were not going to work for me, they were very uncomfortable. I called and it was no problem to bring it back and they put me in one that I was much more comfortable. read more

I rent all the time and this is one of the best locations they always are very nice and easy to talk to. Lamar, the manager and sean are amazing. My car broke down once and they got me a reservation on a Friday at 5:30 AWESOME service no complaints read more

I rented a 2015 Hyundai Sonata for the week for a long 1,000 mile business trip. Enterprise was on time, car was vey clean & extremely comfortable with plenty of head room. The staff at this Suwanee location was very customer service oriented. Way to go Enterprise! read more

My husband reserved a truck online 2 days before we needed it. Of course, we have a time as to when we would be there to pick it up. We arrived just before the scheduled time and the truck wasn't even there. We had to wait for them to go get it and bring it to our location. While we were waiting we decided to go ahead and do the paperwork. That is when we were told we had to have 2 utility bills because we were paying with a debit card. At no time were we informed while reserving online that this would be the case. Needless to say we were not prepared for this. We had rented from them in the past (within the last couple years, and when paying with a debit card, this wasn't the case). So because we didn't have the utilities bills on hand, we had to get onto one of their computers and access the bills and print them out. When it was finally time to get the truck, it wasn't even cleaned. Usually the cars are detailed and look really nice. That was not the case this time. I am sad to say that this experience was very disappointing to say the least. What is the point of reserving a vehicle ahead of time if it isn't even going be honored? Our time is valuable too. We actually ended up leaving an hour later than we should have. This is very unfortunate because we are not sure that we will be returning. If I had known ahead of time about the utility bills I would have had them prepared for when we arrived. read more

I booked a mini van for airport drop even though they didn't have it, but they made the necessary arrangement in airport to pick it up quickly and taken all necessary steps and made my trip wonderful. read more

I have rented a vehicle from this location two times now. My first experience went fairly smooth as I got a reasonable car in a reasonable amount of time. However, this second time was infuriating enough for me to write a review. I had a scheduled 10:30am reservation for a vehicle and upon my punctual arrival, I was told that I would have to return in 45 minutes to an hour. What kind of car rental company doesn't have any rental cars in stock?! You'd think that especially after the reservation was made that they'd have a car in stock for the set time. And to top it all off, the request was made for a sedan, as that is what I drive, and to my complete astonishment upon my return they had prepared a Ford Expedition XL. This is completely unsuitable for my lifestyle and living situation and the exact opposite of what I asked for. I am highly disappointed and will be sure to never use this location again or recommend any acquaintances. Might never be able to bring myself to use Enterprise again read more