We had better luck with Hertz then Enterprise. Thank you to Hertz for making things easier.

Absolute waste of time and money. Do not come here. No customer service. "We've called you first thing this morning to let you know we don't have a car for you" and laughed at me as I explained that no call had come through my phone this morning. She just stared at me with her arms up and I walked out because there was zero solution. Thanks for nothing. read more

DO NOT EVER come here expecting actual customer service, professionalism, or even basic competence. We had a 6:00 p.m. reservation for a car that had already been paid for. We arrived at 5:20 p.m., only to be told that they closed at 5:00, even though the door clearly says they close at 6:00. Apparently, posted business hours and confirmed reservations are merely suggestions here. Then we were told there were no cars available. No one attempted to help us locate a vehicle at another location, offer a reasonable solution, or take any responsibility whatsoever. We were simply left to fend for ourselves after already paying for a reservation. And somehow, the "solution" Raya offered was for us to pay an additional $80 on top of what we had already paid. So let me understand: the company failed to honor a prepaid reservation, had no car available, provided no assistance, and then expected us to spend even more money to fix their mistake. Incredible. Raya, the woman with the glasses, was also rude, snarky, and disrespectful to my father. Her attitude was completely unnecessary. What was especially interesting was watching her suddenly discover warmth and friendliness when she began flirting with another male customer. So clearly, pleasant customer service is available. It is just selectively provided. The service was nonexistent, the attitude was disrespectful, and the entire experience was unacceptable. Management needs to address both the reservation practices at this location and Raya's behavior. Customers should not be left stranded, disrespected, and then asked to pay extra because the business failed to provide the service it already accepted payment for. read more

No customer service at all... business hours in the confirmation email show from 8 am - 6 pm. I received an email reminder the day before my reservation. I arrived there at 2:08 pm and it was already closed... without a car rental for two days and they still charged with I finally was able to get the rental this morning. I walked over around 8 am and there were already two people in front of me. Took about 10-15 mins each. Then it was my turn... he said holiday business hours are posted on the door, I said I saw that at 2:08 pm on Tuesday. Then he told me to wait over there... two other couples walked in and he helped them. Waited another 30 mins and a couple of other people came in. I walked back and asked him the got here after me... when can I get my car rental. Waited another 15 mins and he finally said he can help me. WTF. Lastly, they didn't have the car I rented, and the only car available cost more... got to be kidding read more

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HORRIBLE!!! Made reservation and when I got there was told they had no cars and to bad. I asked them to call other locations for availability and she said no. I could call or go to other locations. That means paying for a ride share to another location and absolutely rids snarky worthless lady behind the desk. First time using them and the last. Going back to the company in green. read more

No customer service and no greeting. Didn't have any cars and never called or answered the phone to let us know. They're weren't doing anything to not answer the phone. Then, expected us to get there and pay more for an suv. No apology or help read more

Danger! Do rent from here. Here is the letter I wrote and got $340 back in credit: 3/5/2026 Dear Hertz Customer Relations, I am writing to formally dispute several charges associated with my recent rental in Duluth, Georgia, on February 23, 2026. My experience at this location was highly unsatisfactory due to deceptive upgrade practices and an unfounded cleaning fee. Specifically, I am seeking a resolution for the following: Unauthorized Vehicle Upgrade: I reserved a full-size vehicle, yet I was charged for an SUV. I was told I was being "upgraded" but was forced to pay the higher rate without being given the option of a smaller vehicle or informed that my reserved class was unavailable. Unfounded Cleaning Fee: I was charged $250 for a "stain" on the seat. I have date-stamped photos taken at the time of return, clearly showing the interior was clean and free of damage. Poor Customer Service: When my wife called to resolve the billing error, the representative provided false information, claiming a specific female employee handled the transaction when, in fact, I dealt with a male employee. This experience does not align with the professional standards Hertz advertises. To resolve this matter, I am requesting a full refund of the $250 cleaning fee and a refund for the price difference between the full-size car I reserved and the SUV I was charged for. Attached are copies of my rental agreement and photographic evidence of the vehicle's condition upon return. I look forward to your prompt response. If this is not resolved internally, I am prepared to escalate this complaint to the Better Business Bureau and the Georgia read more

The reviews are correct. This place books cars non-stop and keeps the availability up and showing for rent, even when they don't have cars. Insult to injury, their call prompts now make it increasingly impossible to speak to a person. Don't go to through this location. I may stop frequenting Hertz all together after this experience. Very disappointing. read more

I am formally submitting a complaint regarding my experience at the Hertz location located at 240 Satellite Blvd NE Suite 105, Duluth, GA. My interaction with both the staff and management was extremely unprofessional and unacceptable. After waiting over an hour for a small SUV rental, I was informed upon arrival that I could not rent the vehicle using a debit card, despite being told over the phone that this would be accepted. In addition, the vehicle provided was dirty on the outside, showing a lack of proper preparation and customer care. Most concerning, I was threatened by a female employee during the interaction. This incident was recorded and documented. Cam, the manager on duty, was not helpful in resolving the situation and failed to appropriately address the behavior of his staff. I expect this matter to be taken seriously and resolved promptly by the general manager. If an appropriate resolution is not reached, I will escalate this complaint further through Hertz Corporate and any other appropriate channels. Based on my experience, I cannot recommend this location to others. read more

I went in today. Had a car on hold with uber. When I went inside she had knowledge that I had a car on hold. We figure something out and she proceeded to swipe my card. Then told me after the fact that my needed a additional 500 I wanted to cancel but it was too late she charged my card 1000 dollars As extremely upset, I was, I was told to just get in contact with my financial institution, but with my gut instincts, I marched right back in there and told them something needs to be done immediately with an hour the gentleman who has the only common sense in the building was able to get through to corporate and get me my money within hours however, I will never ever return there again.. read more

Well, less than 24 hours before a trip, Hertz called to say they did not have the large SUV we reserved. Instead, we paid $$$ for a tiny SUV no larger than the other cars we already had a home. Why do you book something and they "don't have it"? Is it a scam? Won't book with them again. read more

If I could give 0 stars I would! I have status with Hertz and use them exclusively for both work and personal travel because I have always had a great customer service experience. This place and it's Manager, Taya are the most unprofessional organization I have ever dealt with. Called me the night before to inform me the pickup I booked was unavailable but I could pay more for an SUV if I still needed a car. I said wait, you don't have what I booked and already paid for a week ago and your going to charge me more to give me a car that likely isn't even going to meet my needs. She said "I'm doing you a courtesty, rather than just cancelling your reservation". I said oh no, that's not gonna work I'll call corporate and let them sort it out. That was the normal great customer service I'm use to, moved me to an SUV with a $100 discount for the trouble. Likely still wouldn't have met my needs for the truck, but at least I could get where I was going. However, when my husband went to pick up the vehicle today Taya informed him she told me yesterday they didn't have the car and he said we have a new reservation from corporate. Her response was that's not my problem we don't have any cars. He called me to get the reservation number and I said have her call corporate to get it sorted out and she said, they don't tell me what to do and I'm not calling anyone. The corporate situation is a whole additional issue to fix. But this location is not the typical Hertz experience and should be avoided at all costs. read more

Unprofessional office nasty to match the poor nasty attitude of the male who was mad and doesn't greet the customers left all customers waiting in the lobby while he was in the back for at least 20 minutes what a mess read more

Reviews are 100% correct, I was sent the wrong location and the guy there told me that Teslas are are not reliable and they breakdown easily?? The customer service is unbelievably bad read more

DO NOT RESERVE CARS AT HERTZ. Apparently their policy is to just take reservations but they don't have to give you the car. This company already went bankrupt once and they will probably do it again. Manager Cameron is rude and is no help at all. Stay away from them. read more

I don't understand how this location even remains open. I booked a reservation for 9AM but was told they had no car to give me in any class outside of an electric vehicle. I asked the gentleman if I could wait for a car and have them call me back once a vehicle was available and he suggested that I call around to other locations to see what they had instead. This is the third time I've had this problem at our local Hertz on Satellite. I will not be returning. read more

Holy cow what a bad experience, they don't even deserve 1 star. I booked and prepaid a week in advance for a compact car and when I arrived for my reservation and was told that they didn't have the car I booked and PAID FOR IN ADVANCE! Then their solution was to try to put me in a large SUV that was going to cost significantly more (seems to be a common theme reading these other reviews) and well out of my price range. Several people returned cars while I was waiting, including sedans, and when I asked about those I was just told "no", with no explanation. Not only that, they were actively turning people away who also had prepaid, saying that they would not honor any reservation made in the last two days or any reservation that was only a one way (to be returned to another Hertz location). After being there for almost an hour and a half, the representative made an announcement that they were "closing in 5 minutes" and that they would not be able to get to anyone else after those 5 minutes. After I got turned away and was waiting in the parking lot with a mob of other stranded and angry customers, who were now having to try to figure out other arrangements, I watched the person who had been working get in his car and drive away. There were still at least 15-20 people standing outside when he left. This is some of the worst customer service and business practice that I have ever seen. I will NEVER book with Hertz again, and I will make a point to tell other people not to book with Hertz. read more

If you make a reservation online and get to this location at the exact time of your reservation, guarantee they will claim they don't have that size vehicle for you. AND you must upgrade for an additional $50 a day. I even asked to downgrade us, nope. They replied no cars available. Baffled because there were a half dozen in the parking lot. If you love bait and switch, this is the exact place for you. If you love be treated with mockery, come here. If you love being lied to, this is your place. If you wanna pay double or triple the quoted amount, go here. Hertz use to be top tier. This place was a huge disappointment. The reviews are true. Anyone that read the reviews and rents here, gets what they deserve. read more

i paid for a hybrid car, when i got to the hertz office they had no car in their fleet. A customer brought in a car and they offered to give me that car. Very poor service, if you don't have the car that i paid for don't put it on your website and get peoples hopes high for what they're not gonna get. Completely unacceptable and all ur clientele leave bad reviews for a reason so yall better look into this and make improvements read more

I rented a vehicle from this location for one day, they charged me 12 instead. I picked up the vehicle at 9am, returned it the same evening by 8pm and I was charged once for 2 day rental, then weeks later my card was charged again for additional charges. something that was meant to cost me $57 turned into a $1,200 plus charge on my credit card. read more

Customer Service doesn't live here! Other customers were complaining also... - It was supposed to open at 8:00am.... Someone finally showed up at 8:29 am (There were people lined up outside) - I booked and confirmed online days before so they knew I was coming. Yet my car was not ready. I had to wait about 30 minutes for him to go and clean the car. - There was another Hertz employee that stayed on his phone...I think he said he was a driver only....... After another customer requested help, he did go seek out the rep who said he was cleaning out the car. - The outside was still dirty but the inside was ok. The gas tank looked empty but there was 125 miles... - This was so unacceptable! I have been an Executive Assistant for over 25 years and I know how to perform outstanding service! If you would like some to whip that office into shape give me a call! Good customer service is becoming so hard to find! Bonita Massey 404.493.2382 read more

I was appalled when I received the car not only was it extremely dirty inside and out, afterI waited for an hour for the car to be washed it was never washed! The tires were bald and the car was drifting as if it needed a wheel alignment the worst experience I've had with a rental company! read more

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Scheduled to pick up a car at noon. No car was available . Many people were in the office upset also. They said they'd call me when a car came in. No call so I decided to go back to the office right before they closed so they would not bill me for some obscure reason . Well guess what ? They had a car available at 5pm. Never ever again at this location! read more

Same as everyone else- poor customer service and bait and switch to bigger car with almost double prepaid rate

One of the worse rental car places you'll experience. The workers need training and look lifeless. Also, there was not one car available that was available for reservation on the app. This place is horrible and honestly it smelled like cigarettes in there. I literally made reservations at this location and was informed even though I reserved a car, they don't have it. The location in Lawrenceville gave me the same experience. Multiple were in both locations complaining. The workers don't care though. read more

Worst rental car experience ever. I arrive at this location and there is no one in the office. After 5 minutes, I called the office just to see if anyone would pickup, and there was no answer. After waiting 10 minutes in the lobby, a woman comes out of the back, and starts telling me that the truck that I made a reservation for weeks prior has not returned. She then tells me that she's going to try and locate another one, and walks out of the office. While waiting an additional 10 minutes, two more customers walk in, asking me if anyone is working. They never found a replacement, so all of my time was wasted. Hertz needs to shut this location down. Ridiculous... read more

Hertz - An empty office when I arrived - Car Rental Near Me - Duluth, Georgia

This location should be SHUT DOWN, Customer service here was a joke the guy the sits on the front desk EUGENE is very rude and doesn't know how to speak to people even after I told him about his attitude he kept arguing with my family member. We initially walked in to get a rental and asked would we be able to use our Triple AAA discount but was told No because we came in as a walk in, that was ok so my family asked how much for a Mid size vehicle at regular price dude got mad got up from the desk and proceeded to roll his eyes...like WOW I taught we were being Pranked. As he comes back I'm on the phone trying to see if I could do a reservation that way we could use the discount EUGENE then proceeded to get upset and says why would we do that if my family member don't remember his # so I told EUGENE that we had gotten the # he still went on to say so WHAT ARE WE DOING with much attitude and hand gestures at this point I'm pissed my family is pissed as well. I told him how rude he was to us and that it's not what you say to PEOPLE but HOW you say it. His coworker at that point was directing us to the next location to try to deflect the situation he wasn't as rude however I understood what he was trying to do because he saw that his coworker was literally arguing with us. All I can say is if you wake up on the Wrong side of the Bed Please don't go to work because we weren't the ones that Pissed you off. read more

I genuinely wish I could give this location 0 or negative stars. I was in town over the holidays and needed a car. I opted for booking a car online, specifically a 4-door sedan. I did not need any more room, and wanted to get the most affordable option during my stay. I arrived at Hertz a day after booking my rental only to be informed that they did not have any sedans on the lot. I asked why I was able to book a car, if they had none available.. the woman working (light skin woman) responded that the system allows overbooking and its not their fault. I was a little confused, seeing as it was not my fault either? I asked what the options were, and she told me I could pay $100+ more for the SUVs they had. How convenient - only luxury + bigger cars left. I asked if they could price match my reservation or offer a discount, because their error was out of my control. They said no (shocker) and I was very upset. I went to my car, and called the Enterprise down the road. They were able to offer me a sedan, even cheaper - and had it ready within 15 minutes. DO NOT WASTE YOUR TIME COMING HERE! YOU WILL BE DISAPPOINTED, THEY WILL SCAM YOU, BE DECEITFUL, AND UNHELPFUL. GO TO ENTERPRISE! read more

The customer service at this location is the worst!! I rented a car online and got a call the day before my pick-up stating they didn't have any cars! The call I received from a female employee was nothing short of rude and disrespectful. She stated they had no cars and I tried to ask a question, but was rudely interrupted when she said "I have some other customers to call," and hung up on me. I'm not sure who is running the company, but they need to re-evaluate their customer service model, because it SUCKS! I will not use Hertz ever again and will give the same recommendation to everyone I know. THEY DON'T CARE ABOUT CUSTOMERS!!! read more

Showed up having done everything right, checked-in in advance. They immediately told me they didn't have the vehicle I reserved. Told me they could put me in another type of vehicle, but it would cost me a lot more money. Place was dirty, trash cans full. I had to cancel because they didn't keep our agreement by having the car I reserved. My whole trip was pushed back multiple hours due to their lack of professionalism. I won't use Hertz again. read more

It is no wonder, they have 1 star on most reviews. I'm sure like others I wish it could be lower. I booked my reservation and checked in and took an Uber all the way to the location only for them to tell me they don't have check in, which I did already, then they don't even have a car available and the lady is claiming to be the manager claiming her name is Jessica rude RONALD MCDONALD looking ghetto character. I'm sure isn't the manager read more

Hertz - Doubt that's a manager sloppy looking - Car Rental Near Me - Duluth, Georgia

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Nothing. They need to close down. Disorganized processes. Terrible customer service. Poor management of rental reservations and commitments. Just don't even waste your time or sanity going there. read more

Came in at 9am to pick up my reservation and there were several parties waiting because this location only had 1 person working. He then announces they overbooked customers and they had only premium cars available. He says everyone can either be added to waitlist or upgrade to a premium vehicle (with added charges)! Worst rental company ever. This is my first and last time ever booking with Hertz. Should just paid more for reliable service. Stay away from Hertz! read more

Do not rent from this company. A bunch of fraudsters. U have been warned. Their cars are borderline death traps, rude customer service. Never dealing with Hertz read more

I don't normally post negative things, but I feel it is my civic duty to warn the public about Hertz Car Rental business practices... and this wasn't just a one time occurence. Hertz will gladly take your online payment information, provide a reservation confirmation, schedule a set time/pick-up appointment, and then NOT have a vehicle in the lot for you to rent. Then, they will tell you another Hertz lot 'may' have a vehicle, but it will likely be (as was my case) over a 100% increase in the daily rate. After you have wasted your time, you will be treated with the worst customer service I've ever experienced by a condescending employee that shows zero empathy, no apology, will not provide their name or their manager's name, and only give a 1-800 # to actually cancel your car rental. Never again for me (business or personal). read more

Everyone here has no motivation to work. I came in the other day and there were 3 associates working but 2 of the 3 didn't want to assist me so they told me to wait for the 3rd one to finish with a client. Worst place to get a rental. If I could out zero stars I would. This place needs new management. read more

Worst location, useless, they didn't want to help, just saying we don't have a car and sending you to different location

Do you want to get taken for a ride? This particular office will do it without a car! We set reservation a week ago. From Lawrenceville GA to Ocala Florida it was a one way... Our rate was 196.00, we booked this rate because it was the most reasonable. First they required a security deposit of 250.00..OK no problem let's use my debit...they said there would be a soft inquiry...he then proceeded to say that I didn't qualify..I'm high 600s btw, he said it needed to be 600 . OK, my wife has better than that ..700s..nope can't rent to her either...so no trip, thanks Hertz! We checked online and rates were now $683! Ohhh OK so now it's a question of making more money and screwing customers who were thrifty about costs..Never use Hertz, they are thieves and extortionists. Bait and switch is the name of the game with them . Oh and both inquires were HARD inquiries. Thanks for the credit hit! read more

Booked midsize sedan online, got there and the only one they had was down for service. Lady at front desk said all she had was an SUV and ut was almost twice my initial cost for reserved sedan. Said her manager won't let them do free upgrades!? So I'm suppose to suffer the extra expense for something out of my control, sorry it's just a bait and switch. I should have known better than to go to this location based on their very low score, that's on me I guess. read more

Soooo I'll never rent from Hertz again. I booked through Travelocity for a good rate. Get to the location and bc I'm using a debit card there is a $500 hold. Okay, not really a big problem but sheesh. The lady has me sign for a car that we didn't go look at to make sure TOGETHER that there was not bumps and scratches I could be penalized for. THEN she told me there was a full tank. I cranked up my car and it's a HALF A TANK! The gentlemen inside didn't believe me, they came and checked and I guess made a note. I brought the car back on the time I placed on Travelocity for 6pm, they charged me AN EXTRA FULL PRICE CAR RENTAL FEE. I'm sure this happens often, I feel like someone should have shared that information instead of my looking at my bank account crazy the following day. Customer service sounded nonchalant about it when I contacted them and they said "it'll be back on your card in 3-5 days" WTH! So I have to wait for the deposit along with this extra $200 charge. Very annoyed. I'll stick with Enterprise. read more