Lui was such a great help. I looked for rental cars for a recent trip to Seattle and most rental…read morecar agencies were sold out or requested an exorbitant amount for a short stay. I happened upon Mashariki Rent A Car on Yelp and I am so glad I did. Lui was incredibly communicative during the booking process. When I called to confirm my rental he recalled chatting with me the month prior. He picked us up at the airport and chatted us up about our stay and we learned a lot about his experience in Kent and his experience as a rally race car driver! A personable touch which I appreciated and you often get with local businesses. The checkout process was incredibly straightforward with no frills. Provide payment and proof of insurance, do an inspection of the vehicle and you are on your way. Just a heads up, the cars are used, but they are well maintained. When we experienced issues with the car Lui was quick to respond and resolve our issues. I look forward to booking with Mashariki Rent A Car during my next trip to Seattle.

Lui is the best! And for efficient, very reasonably priced car rentals, you can't do better. This…read moreis a great alternative to the abuse you suffer at the hands of the big rental companies!

What really set this rental apart at Enterprise Kent, WA. was the incredible service provided by…read moreGabby Ajeto. She went above and beyond to make the check-in process smooth, efficient, and stress-free. Gabby was patient, thoroughly explained everything without any pushy upsells, and genuinely cared about getting me safely on the road. The car itself was spotless and ran perfectly. Returning it was just as easy. If you rent from this location, look for Gabby--outstanding service like this is rare and highly appreciated! PHILLIP ROUSH Platinum Tier Member #NNH3WCY

This was one of the most easiest car rental places I've ever been to. I was able to rent a SUV…read moreonline same day and picked it up with no problem. The service here is excellent. I would definitely come back to enterprise here in Kent. And even dropping off the SUV was super easy to do. The service here is beyond what I expected.

I wanted to think Malika and everyone else on the Avis Kent team that helped retrieve a lost item…read morethat I left in the rental car. They went above and beyond to making sure I was taken care of and I really appreciate it. The Kent Avis team is truly an "A"Team!

(Budget Truck Rental) Terrible business, I wish I learned my lesson after my first bad experience…read morewith them! Everything was going fine with my reservation until I got hit with an $11,700 charge the day I turned in the truck. I've continually reached out just to be told that they're not sure what that charge is for, but could potentially be due to incorrectly entered mileage. I had my bank attempt to dispute the charge as well and have not heard anything back about whether the situation was resolved. As I mentioned above, I didn't learn my lesson. I booked another truck with a car dolly a couple days ago. Now today, mere hours before I'm supposed to be picking up my truck, I get a call saying that the Kent location won't have any 16 foot trucks available. As a result, now I can't get reservations anywhere for a truck and car dolly on such short notice. By giving them a second chance, I got screwed over.

I'm giving the 4 stars ONLY because of the fabulous after rental customer service. I had a…read morenegative experience with the vehicle I rented for one day. The counter service on checking in was great, a very personable young woman helped me. My vehicle was upgraded at no charge from a compact to a Dodge Journey. The vehicle was the issue in that it smelled like it had been used as an ashtray. This was the only vehicle available so I took it. Returned it several hours later and came home smelling like smoke. The same counter person helped me with the return, and was apologetic. Now here is where the 4 stars come in......I notified Budget Customer Service by email and got an almost immediate reply, filled with apologies and a suggested solution that was very satisfactory. Customer Service is one of the most important factors of a business operation these days, and these guys rock in that category!

Don't bother! I had a reservation. They had no cars and i had to wait for them to bring a car from…read morethe airport. It arrived dirty & i had to wait for them to clean it! I had to wait more than 2 hours for a car & i had to take a different one than the type I rented. Never again! I missed the wedding that i was attending!

WHAT MORE CAN I SAY BUT JUST DO IT!…read more Okay I rented a 200? Chrysler Neon that was amazing on gas. The owner is simply amazing and really goes out of his way for his customers. This location is similar to Rent-A-Wreck without all of the headache, and LOWERED LOWERED cost! I'm coming back again that's guaranteed!

We had to rent a car in a pinch as our truck was being serviced. We had no idea for how long. We…read moregot a phone call within minutes of our online inquiry. And we rented that evening no hassles! That was over A MONTH ago and each time we have had to re rent it is so easy and he goes out of his way to help you. He worked around our schedule. Was up front and very business like but "old time business". As in good people. Providing a good service at a fair price. More than fair. And the car was great. We had zero issues each time we rented the Prius. Our truck still isn't fixed and I know if we need the car in a week we can get a great reliable car with zero hassle and for way less than other rental places. Would rent here again without hesitation. I wish places and people like this were in every city in every state. Five stars!!! Tony is the best! Thank you thank you!

I only rent a few cars a year when traveling domestically. I'm always preferring Enterprise these…read moredays and this last trip was no exception. We got a deal through Expedia and ended up being able to pick out a Toyota RAV 4. We greatly prefer getting a Toyota as we have two at home and know how to work the controls. Not crazy about driving an SUV and although the RAV 4 is a nice machine, the LE version was somewhat bare-bones. Not complaining as I had a hard time even finding the lights the last time I rented a Ford. Everything with our rental was great. Enterprise always has excellent customer service and all the people I dealt with were terrific.

Just unable to work with these people. Absolutely retarded…read morepolicies. Did not say you needed a credit card prior to arrival. Had a credit card on Apple Pay would not take it... Had someone give me a credit card over the phone would not take it. I'm literally a grown fucking adult with a kid in my hands.

Our confirmed reservation was for a medium sedan, with an upgrade from our insurance company plan…read more When we got to SeaTac, all they had left was a budget economy sedan whose trunk barely would allow us to store two or four suitcases (2 large, 2 medium-sized). We went back up to the counter and asked if we could get the car we reserved -- and waited for a "manager" to hear our complaint. Waited more than two hours. My girlfriend, who made the reservation, is at the top of Budget's incentive rewards class, which in this case did us no good. Of course, we could drive back on Monday and talk to a manger, there being none available on Saturday (so shift supervisor, either). Tire pressures were all low, one tire indicating less than 15 psi; car inside windshield and windows were filthy... hate thinking what was sprayed on the inside of the windows... car floor and seats were also filthy, and the car smelled like smoke, pot, and dirty dog. Windshield spray reservoir was empty, and the motor oil level was below the minimum line, perhaps as much as 1/2 - 3/4 qt. We had to add almost 4 gallons from an indicated nearly-fuel level of "full" to actually be full: that's the game people play, I guess, but the gas gauge wasn't quite at the line for Full. We called Budget and were promised recompense for the gas tank being "not full" -- but after some time, Budget doesn't seem to want to honor their promise. Never again. It was a car: that's about it.

Total scam! Picked up our car "full" with 390 miles to empty. Drove it 185ish miles filled it up…read moreless than a mile from facility put almost 13 gallons in it, 499 miles to empty. Now they are trying to charge me $101 for returning it with less fuel than we picked it up!!

Regina is absolutely the best customer service rep in the rental game…read more Every single time I bug and beg for a reservation she's able to help me out I come in the office and it's always cleaner and smells fresh I never have to worry about a hint at this budget location

Horrible. My son died. I had to fly up to collect his belongings and meet with the police. A…read morenightmare. This place used my grief to charge me for insurance that they knew I didn't need. Instead of helping a fellow human in tears, the woman stared blankly at me and said "we have to follow procedure, just answer the questions" (what is the maximum net weight that my insurance covers? How many axles? Maximum amount they'll pay?) Over $400 to rent a truck for two days to bring my son home. Sadistic. All for a beat up, piece of garbage 12' truck. Unbelievable.

Needed to rent a larger vehicle for an out-of-town family event and the published price was exactly…read morewhat we paid. Booked through Costco. No frills, no troubles, no extra charges. Just remember to fill up the tank to whatever level you had it at when you picked up the car.

No stars because i'm cleaning a car that should have been cleaned!! literally just went up to pick…read moreup a car. They came out with a van that's dirty a quarter tank of gas. I asked him was it cleaned and they said yes. This is what I got look at the pictures. the cleaner needs to be fired and give someone that can do the job right. why you do me like this Enterprise?

Escape Campervans EXCEEDED my expectations by far! The van was clean, comfortable (seats, bed and…read moretable), the sink - fridge - and burner worked perfectly, and the staff at the Seattle location (shout out to Joel!) was super helpful. Customer service before I booked was great as well. They quickly answered all my questions. You can tell this company is committed to quality product and helping you create a memorable trip. I also loved the email list with tips and ideas. They really cover it all! The van had 220,000 miles on it but ran like a gem so clearly serviced regularly. Great visibility in the windows (no real blind spots while driving) and the turning radius of the maverick wasn't bad at all. If you go over mileage, the fees didn't kill you either. 10/10 recommend booking here and no they didn't beg me to write this review... I just love talking about my trip and this great van company!!!! Tip: make sure you bring an aux cord, dongle if you have an iphone and an AV car charger for your devices. You can always buy the aux cord as an extra if you need it! Don't forget to add a $5 propane tank. Finally, when returning the van, there are 2 gas stations near by... if passing the Escape Campervan property on your right, go past it to fill up. The one right off the high way before arriving there is way over priced!

Overall we had a good experience with Escape Campervans in Seattle. We had no real issues, but…read morethink the price is too high for what you get. Our pickup / drop off was ok. We were frustrated that we had to schedule a specific pick-up time and our pick-up was pushed later in the afternoon. This disrupted our day 1 plans and were not able to complete the hike we wanted to do. The van worked well for us. Highly recommend getting the rooftop tent. The van was old. It had nearly 300,000 miles. It didn't have any modern amenities (e.g. no carplay or gps interface). They also nickle and dime you for add-ons which is frustrating. I think there are too many other private campervan rental options (e.g. Outdoorsy) at a competitive price point with modern vehicles for us to use Escape again.