Lui was such a great help. I looked for rental cars for a recent trip to Seattle and most rental…read morecar agencies were sold out or requested an exorbitant amount for a short stay. I happened upon Mashariki Rent A Car on Yelp and I am so glad I did. Lui was incredibly communicative during the booking process. When I called to confirm my rental he recalled chatting with me the month prior. He picked us up at the airport and chatted us up about our stay and we learned a lot about his experience in Kent and his experience as a rally race car driver! A personable touch which I appreciated and you often get with local businesses. The checkout process was incredibly straightforward with no frills. Provide payment and proof of insurance, do an inspection of the vehicle and you are on your way. Just a heads up, the cars are used, but they are well maintained. When we experienced issues with the car Lui was quick to respond and resolve our issues. I look forward to booking with Mashariki Rent A Car during my next trip to Seattle.

Lui is the best! And for efficient, very reasonably priced car rentals, you can't do better. This…read moreis a great alternative to the abuse you suffer at the hands of the big rental companies!

What really set this rental apart at Enterprise Kent, WA. was the incredible service provided by…read moreGabby Ajeto. She went above and beyond to make the check-in process smooth, efficient, and stress-free. Gabby was patient, thoroughly explained everything without any pushy upsells, and genuinely cared about getting me safely on the road. The car itself was spotless and ran perfectly. Returning it was just as easy. If you rent from this location, look for Gabby--outstanding service like this is rare and highly appreciated! PHILLIP ROUSH Platinum Tier Member #NNH3WCY

This was one of the most easiest car rental places I've ever been to. I was able to rent a SUV…read moreonline same day and picked it up with no problem. The service here is excellent. I would definitely come back to enterprise here in Kent. And even dropping off the SUV was super easy to do. The service here is beyond what I expected.

I only rent a few cars a year when traveling domestically. I'm always preferring Enterprise these…read moredays and this last trip was no exception. We got a deal through Expedia and ended up being able to pick out a Toyota RAV 4. We greatly prefer getting a Toyota as we have two at home and know how to work the controls. Not crazy about driving an SUV and although the RAV 4 is a nice machine, the LE version was somewhat bare-bones. Not complaining as I had a hard time even finding the lights the last time I rented a Ford. Everything with our rental was great. Enterprise always has excellent customer service and all the people I dealt with were terrific.

A last-minute trip needed a last-minute car rental. Enterprise is my go to and I usually only rent…read moreabout once a year so it's not necessarily a familiar process. But the staff team that works the SeaTac venue was truly seamless. It was Gabe who first assisted me to confirm my paperwork and I think that took less than 10 minutes because I've been able to make the reservation by phone. I want to be really clear that I talked to a human to make the reservation and that made all the difference for me. The online version of it was inefficient and didn't allow me to ask questions and get clarification that I needed so I hope Enterprise continues to allow customers to talk to human Customer Service representatives because not all questions can be answered online. Then I was sent to the next area which involved some trepidation because it was a vast area of garage space but immediately Natalie who was part of Enterprise approached me and took my tentativeness and turned it into confidence. She walked me past several areas and made sure that I was put into a vehicle that suited my concerns. And instead of feeling limited by my selection upstairs I felt I was actually given some options in which car I could land in. That made a tremendous difference. Her welcome was genuine and she was very helpful. So between Gabe and Natalie I had a great car pick up experience. And then I'd like to mention Christian who helped me get out of my car when I returned it 24 hours later. He helped me figure out why I would not get a day return back Despite returning at 12 hours earlier, and he was friendly and very positive about his work. I think he was celebrating a work anniversary actually but I don't remember which one it was. Regardless kudos to Enterprise for having such great staff work with us to make a car pick up and car returns simple and seamless. My only issue now is that I left some keys in the car and I would love to figure out how to get a hold of them. I did email Enterprise but have not heard back. I wonder if there is a more direct route to figuring out Lost and found items?

WHAT MORE CAN I SAY BUT JUST DO IT!…read more Okay I rented a 200? Chrysler Neon that was amazing on gas. The owner is simply amazing and really goes out of his way for his customers. This location is similar to Rent-A-Wreck without all of the headache, and LOWERED LOWERED cost! I'm coming back again that's guaranteed!

We had to rent a car in a pinch as our truck was being serviced. We had no idea for how long. We…read moregot a phone call within minutes of our online inquiry. And we rented that evening no hassles! That was over A MONTH ago and each time we have had to re rent it is so easy and he goes out of his way to help you. He worked around our schedule. Was up front and very business like but "old time business". As in good people. Providing a good service at a fair price. More than fair. And the car was great. We had zero issues each time we rented the Prius. Our truck still isn't fixed and I know if we need the car in a week we can get a great reliable car with zero hassle and for way less than other rental places. Would rent here again without hesitation. I wish places and people like this were in every city in every state. Five stars!!! Tony is the best! Thank you thank you!

I'm giving the 4 stars ONLY because of the fabulous after rental customer service. I had a…read morenegative experience with the vehicle I rented for one day. The counter service on checking in was great, a very personable young woman helped me. My vehicle was upgraded at no charge from a compact to a Dodge Journey. The vehicle was the issue in that it smelled like it had been used as an ashtray. This was the only vehicle available so I took it. Returned it several hours later and came home smelling like smoke. The same counter person helped me with the return, and was apologetic. Now here is where the 4 stars come in......I notified Budget Customer Service by email and got an almost immediate reply, filled with apologies and a suggested solution that was very satisfactory. Customer Service is one of the most important factors of a business operation these days, and these guys rock in that category!

Don't bother! I had a reservation. They had no cars and i had to wait for them to bring a car from…read morethe airport. It arrived dirty & i had to wait for them to clean it! I had to wait more than 2 hours for a car & i had to take a different one than the type I rented. Never again! I missed the wedding that i was attending!

I paid for hybrid. I understand no promises are made regarding make & model but when I pay for a…read moreHYBRID I expect a hybrid. The rental agent said NOTHING about none being available u til after I paid for the booking and she handed me the keys. Very unprofessional. Additionally, the Honda MINIVAN we received smelled of cat urine whenever the AC was on. Disgusting

Wish Yelp had Zero stars. I need to remember to never book with Budget again…read more Car reeked like farts. Then, they didn't have the car in stock, and gave us another car that wasn't cleaned from the previous rental, and had alerts on being low on coolant, windshield washer fluid, etc. Long wait times- not sure why their process takes so long when car is prebooked and prepaid- not sure what they're actually doing on their computer. Had an issue with the rental, called their customer service line, terrible AI bot, finally got a person- who said I needed to talk to a different customer service line. Neither person spoke clear English. Second person said they couldn't help either- not sure what the point of "Customer Service" is if neither of the humans seem to be able to do anything because they're beholden to the same crappy AI.

Pros - Small office, in city, decent car selection. Clean car (only rented once though), and they…read moredon't get hung up about super small scratches. Cole, the guy that serviced my rental, was courteous. Cons - They're in the Carstar building and you can't tell from the street that it's even a Hertz location! Only one person works at a time, so they can be slow. Closed for lunch. They may not be totally on top of their rentals (gave me a fright saying my reservation hadn't come through because I only reserved the car 2 hours before I went in), but their system syncs and all was well. I'd recommend the place but be sure you have some time on your hands both for pick up and drop off.

do not rent cars from this location, i repeat do not attempt!!!! you will regret it..... ramone is…read morenot professional nor helpful at all..... hertz is a joke..... go thru enterprise close by trust me! there's a reason why they're downsizing (customer service)!! i will completely update and inform you of my headache of this rental place (emphasis on this location), which is the worst in the country after i go thru this unfortunate process!!! corporate really needs to revamp this whole enitre facility as well as the entirety of the company. i'm telling you do not, i repeat do not do business with these people!!! you will solely regret it!!!

Fast, excellent service. Recently had some minor damage to our 2024 Hyundai Tucson when a neighbor…read morepulled her vehicle into a parking stall next to ours (apartment complex) causing minor damage to our right front fender and trim. She was kind enough to notify us and offered her personal information and insurance company (Progressive). We made arrangements to take our car to Crash Collision. Upon entering the auto body shop, a member of the Enterprise Rental business was waiting to take us to her office and to select a car. Originally we were offered a compact car, but Caleb (manager), speaking to the main office, said we were an elderly couple and getting in & out of a small car. Due to Caleb's excellent customer service, we benefited and appreciated it. Thank you Caleb, and other office staff who offered great service.

The staff here were great for me in and out. The vehicle seemed great but couldn't use the cruise…read morecontrol due to a front sensor being bad and now when I went to get gas to return the gas door won't open still going to give them 5 stars but this is not an issue I have ever run into ever

I don't usually have positive experiences with rental car agencies, but overall we were really…read morehappy with the SeaTac Alamo! The rental process was easy (most of it done online without needing to talk to anyone), and the car itself was in good shape, with a full tank, and there were no billing issues upon returning the car. That in itself makes this experience unique compared to other car rental agencies. My only complaint was that the checkout process was quite slow, getting out of the airport. Other than that, super recommended!

I felt that I needed to rate 5 stars and review this Alamo location because I've had a couple of…read moreexcellent experiences now, whereas in general, I've had my share of terrible car rental experiences. In summary, every employee was refreshingly courteous and professional, and the entire process was executed well. After having reserved through Costco, checking in was quick, smooth, and painless, ending with the friendly staff person giving us clear and helpful directions where to go next to pick out a car. Another friendly staff member directed us to our section of the lot, and as we were about to drive out, another friendly staff member answered a few miscellaneous questions before leaving. On returning the car, a final friendly staff member offered to help get out bags out of the car and clear directions how to catch the shuttle back to the airport. Really great customer service here!