So helpful and guided us through what we needed . Very kind young men . Such a great teamread more

EMPLOYEE NAME: Chase…read more This was my first rental in a long time and Chase helped me out the entire way politely and patiently. Even when a woman came in screaming about nonsense he wasnt shaken at all, not one bead of sweat rolled down his face, and this woman was terrible! I would recommend renting from here if Chase is working the shift, idk about the other employees as chase did everything for me that day.

Small but they do a good job!…read more Brian I think is the sole proprietor/mechanic at this location. Went through here for 2 truck rentals, he gave us the 10% military discount and 10% web discount and went through all the insurance options with us. $400 cheaper than the same equipment from U-Haul, with 2 additional travel days. Only issue was with the truck trailer. Someone didn't coordinate properly, so we had to pick that up from their Tacoma location. Worse, a piece of the trailer broke while we were loading my husbands '68 mustang onto the damn thing, getting that all sorted out cost us almost the whole travel day! That was a pain, but not I think a reflection of this location or Brian's work. I would go through here again for sure.

I paid over $1000 for a rental truck to drive my pregnant daughter from WA to Vegas. I get there…read moreand they only have a van even though I've had this reservation for WEEKS and have called to confirm it! They didn't even credit me for the difference and tried to charge even more money! On top of it the vans transmission is slipping and the engine light is ON since I got it! I've had it 30 mins and they won't help me. They won't change it or anything I've called roadside I've called customer service serveral times. I was denied a manager! Let me be CLEAR!!! My wife dies driving that POS I will not stop til Budget is in the fucking gutter! I'm an insurance agent and I DO BELIEVE they are hoping this van will be in an accident to collect money from it! I will be speaking to a lawyer! I suggest a manager call me IMMEDIATELY! Confirmation # 1808260489018 3/6/26

Reviews Budget Truck Rental…read more Google review summary David Svedin a minute ago New We rented a truck from them when it was raining, it leaked in the front of the box our stuff got wet. The original estimate was $108.00 but they held $165.00 off the card saying they would adjust it when returned the next day. The return time was 12:00pm and they claimed we put down 9:00am. They charged a late fee and closed me out at $157.00 then we left with the receipt after returning it. Last night our card was charged over $500 for a point of sale transaction and we have not been since the truck was returned last Monday at 11:00am when it was supposed to be, no extra time, just a simple truck rental, a move from house to storage right here in Tacoma. And we paid $60 insurance for the truck that day we rented it, so this place has done nothing but damage our bank account unnecessarily, unwantedly and undeserving. Beware of this company when renting.

Needed a truck in a pinch. They came through with flying colors. Won't give 5 stars to anyone,…read more Sorry! But I am going to rent from them again.

These trucks are stolen. Do not rent ftom CHRIS WALLS. Truck rentals.com, Bubbarents.com. He…read moresteals owners' trucks, rents them and steals the money.

First of all, I would like to say thank you to the store manager Darrell. If you want a no hassle…read moretrailer rental, this is the place to go. I called before I came to check availability and Darrell was very knowledgeable and provided me with all the information I needed to select the correct equipment. After my arrival to the store it literally took about 10 minutes to get to the point where my equipment was ready to drive off. Lastly, I returned the trailer only to find that a pin was missing. Not only did Darrell not charge me. He allowed me to go home and see if I could find it, I did not, I called back, and Darrell said that I didn't have to worry about it. He didn't charge me. It's little things like that that make the big difference for me. You could go to other places, but I guarantee it wouldn't be this convenient and I guarantee you're not gonna meet another Darrell..

Every time I have a project, not sure what instruments to use. The staff is knowledgeable and gives…read moreme the right tool for the right job. The pricing is more than fair and I saved a lot doing it myself.

Installed My hitch…read more Pulled my trailer with my lights blinking randomly and came to the conclusion they weren't wired right. Brought it back and 2nd time, they got it right.

Great customer service. Was in and out in a jiffy. I will use this facility again if I ever need to…read morerent a truck and I am in the Tacoma area.

The old manager was awesome this new one however needs to be fired. He took it upon himself to go…read moreinto their database system to get my phone number to text me on his personal phone asking me out on a date. Then...

Twice the Tacoma storage unit on orchard has been closed during revised operating hours. Due to a…read morebroken gate. I was told today by a clerk rudely "that they were closed and he did not have to let me in." All though it was within their revised posted open hours. These revised hours are in breach of my contract with Express Storage. They have had plenty of opportunity to repair this gate. I'm disgusted w the lack of customer service the disregard of the inconvenience of these limited hours and my time.

Used them three times in last six years. Other friends and family also used this business. Always…read morehelpful and kind. Love them and using them again with a smile on my face. Great prices too. Check them out.

Be very careful to review the final charges if you rent from this Budget location. I was…read moreincorrectly charged for refueling, and even when I provided documentation that the truck was returned refueled, they still refused to fully correct the bill. I was quoted an estimated total of $43.07 for a local truck rental, but after returning the truck I was charged $93.34. The charge included 24 miles and 2 gallons of gas, despite only driving 22 miles and returning the truck fueled above the full marker. When I presented my drop-off photos and fuel transaction, instead of simply correcting the bill, they offered a partial correction. They refused to remove the 2-gallon fuel charge and acted like they were doing me a favor only partially overcharging me. If you rent here document everything and do not assume that they will correct the bill willingly.

Manager was disrespectful and dismissive when I asked about an unreturned deposit and incorrect…read morecharges. No help, no explanation, no resolution. Very poor customer service. Instead of being helpful, the manager was dismissive, spoke in a disrespectful manner, and showed no willingness to investigate or explain the charges. My concerns were repeatedly brushed off, and no resolution or timeline was provided. This was particularly frustrating given that I was seeking help with a legitimate billing issue. The lack of professionalism at the management level reflects very poorly on this location. I would strongly advise customers to carefully review their charges and consider other rental options.

I arrived at the Tacoma Enterprise location to pick up my reserved vehicle and was informed upon…read morearrival that no cars were available. I did not receive any advance notice of this issue. Fortunately, Enterprise Customer Service was extremely helpful and understanding, especially given that my daughter and I were suddenly without a vehicle. The representative arranged for a rental at the Lakewood location, and the Tacoma staff kindly provided transportation for us to get there. Up to that point, everyone I interacted with at Enterprise was professional and supportive. However, the situation changed once we arrived at the Lakewood location. The employee who assisted us--who later stated she was the manager--told me that although she could get me into a car, I would have to pay "out of pocket." When I asked why, I explained that the lack of a vehicle at my original pickup location was not my fault. She responded that Lakewood "didn't have a car for me" and that she "didn't have to rent to me," implying she was doing me a favor rather than fulfilling a confirmed reservation transfer arranged by Enterprise Customer Service. This interaction felt unprofessional and concerning. When I asked to speak to a manager, she stated that she was the manager. I expressed that I did not agree with her management style, at which point she said, "she wanted to help but wasn't going to if it was going to end on a bad note." Her tone and wording came across as passive-aggressive and suggested that my access to the rental depended on whether I refrained from expressing dissatisfaction. I repeatedly asked whether she was going to rent to me or not, and she would not give me a direct answer. This left me feeling as though she was attempting to hold the rental over my head to influence what I said. Eventually, she said she would proceed with the rental. When she saw me texting on my phone, she suddenly changed her position and said she would waive the "out of pocket" charge. She then gave a new explanation--that the charge was due to only having larger SUVs available. This was a completely different reason than what she first told me. I have been an Enterprise customer for many years and have never been asked to pay an "out of pocket" charge at pickup, nor was anything disclosed in advance. Her behavior was inconsistent, unprofessional, and concerning enough that I am not confident she is actually a manager. She also attempted to shift blame onto the Tacoma location rather than take accountability for her own conduct. This was, by far, the worst interaction I have had with any Enterprise associate. Her demeanor was childish, passive-aggressive, and unnecessarily controlling. Based on this experience, I do not trust this employee to represent the Enterprise brand or manage customer situations appropriately. I was contacted today by someone at Enterprise who says they will be following up with this branch. Unfortunately, "the bad experience" cannot be undone it a shame i gave my money to this business to get this kind of treatment.