Got a car today. Terrance was helpful had the car all ready for me to drive and finalize answered…read moreany questions I had and was helpful

I had planned to purchase a vehicle. I made an appointment and Ed had the jeep out front. The…read morepurchase went smooth.

We just had the best car buying experience we have ever had. We worked with Jamie, and the entire…read moreprocess from start to finish was less than two hours. It was a super low-pressure sales environment with someone incredibly friendly and knowledgeable. Working with Jamie felt more like hanging out with a friend than working with a car salesperson. The dealership itself is comfortable with complimentary coffee that didn't suck. The finance manager was straightforward without any high pressure tactics to push additional services, and we even got some all-weather mats thrown in for good measure. Hopefully we won't be in the market for another new car anytime soon, but when we are, this dealership will be our first stop.

Brianna, I do apologize, but next time don't send me to Carla and don't WASTE MY FUCKEN TIME! I…read moredon't appreciate you reaching out to me sending me over to Carla. This dealership and the people who work there are unreliable, untrustworthy and inexperienced! BE CAREFUL WITH THEM!!!!!!! Don't be fool by this UNRELIABLE DEALERSHIP! No one here is Experienced LIKE WALKER'S RENTON MAZDA! GO SEE experienced people who can get you Financed and is transparent and trustworthy, MAI, TREY AND DAN!

We purchased a 2013 F150. The experience was by far the easiest, fastest, and most pressure-free…read morecar-buying experience we've ever had. From the time we pulled into the lot to the time we left in the new truck was two hours, including test drives and all the paperwork. They matched the offer we received from Carmax to sell/trade-in our old vehicle. Every person we interacted with was friendly and professional. No one made us feel pressured or talked to us in that way that many salespeople tend to do, like sharks circling. Bonus: Peanut the dog was endlessly patient and playful with our small children. Good: no pressure, fast, great pricing, dog Areas for improvement: building was a little sketchy looking (although the personnel and overall operation were professional and top notch), would have enjoyed a small perk like a full gas tank before leaving the lot Overall: would absolutely recommend. 5 stars

Very odd experience dealing with 410 Auto Sales…read more I'm out of state and called because I was interested in one of their vehicles. I was told that the service records unfortunately weren't immediately available and would take about three days to obtain. That's understandable. What I found strange was that, while I was waiting for the records, I was asked to put down a deposit to hold the car. I explained that I could provide the deposit by credit card, but only if it were refundable. I was then told that the deposit would be non-refundable and that this was not his decision--it was the owner's policy. The owner, however, was apparently unavailable. I was also told that someone local was supposedly coming in to purchase the car, creating additional pressure for me to put down a deposit immediately. Again, I was told that this was the owner's requirement and not the salesperson's decision. The whole situation felt unnecessarily complicated and, frankly, very strange. I have no problem with a dealership having a deposit policy, but the way this was presented--especially while the service records were still unavailable--did not give me confidence. Ultimately, I decided not to move forward. I would be very cautious about doing business with a company that handles a potential sale this way. There are plenty of dealerships where the process can be straightforward and transparent, and this was not that experience

Bought a F150 Raptor in December 2025. Sales was great, Financing was great. If service is…read moreimportant to you STAY AWAY!! 6 months later check engine light comes on. Ford App says "The powertrain control system is unable to detect the actual position for one of the exhaust flow control valves and requires service." Plus it is time for an oil change. Schedule for a Saturday, because I have to work. Service calls and cancels because they don't do diagnostic on Saturdays. Reschedule for a Friday. Drop off at 8AM on Friday and get a rental car because... I have to work. No updates on the truck all day. Text service at 5 pm inquiring if the truck is ready. Was told no they hope to have it ready on Saturday. Ok so now two days rental car expense. On Saturday service text me to update me that the technician was working on the diagnostic ( I thought they didn't do diagnostic on Saturday). I said thanks and went on about my day. A couple of hours later I was told the problem (which is what the Ford app told me originally) and that the part would be there Tuesday. Enterprise has already charged me over $160 for two days rental now they need the truck for 3 more days? I inquired about the rental fees and was told I could pick up my truck and bring it back Tuesday. No offer to cover the expense! Do they think people have time to just go back and forth and wait? I picked up my truck and will not go back!! A "free oil change" essentially cost me $160 in rental car fees. The check engine light was not fixed. So essentially there two days for an oil change! Actually took the vehicle back two weeks later on Wednesday. Didn't hear anything from this service department. Contacted them on Thursday and was told the part was not ordered and they were putting a rush on it to have it completed on Thursday.

Sunset Ford of Sumner advertised a new 2026 Ford F-250 Lariat Roush for $24,524 on the Carfax…read morewebsite and on two of the dealership websites. I contacted the sales department requesting to purchase the truck. The sales manager Brad Broughton responded acknowledging the ad, but would not be able to honor it as it was an "error", but offered to sell it to me at the full price. This is clearly false advertising and a bait and switch tactic. I also noticed another buyer filed a similar BBB complaint on 3/19/2024, so this isn't the first time they have done this. I also filed complaints with the BBB and the WA state Attorney General. I have a lot of screen shots and pdf print outs of their advertisements at the $24k price. All I wanted was the truck for the price they advertised it at, no games or nonsense.

My 2009 Subaru Forester was totaled when a guy high on meth rammed into my car in front of my…read morehouse! I was ready to pull the trigger on buying a (semi new) Subaru Forester or Outback when my housemate reminded me of what a good experience he had buying his outback from Roosales. Although I would have liked something newish (2020 and newer) They had another forester that was a year newer than mine and in great condition. Although the milage was high, I know that they went over the car with a fine-tooth comb, AND it IS a Subaru, IYKYK. I found their prices to be reasonable, and I like that there is no haggling! A few days after I got the car home my headlights went out. I was ready to go buy new lights, but first called Anne and she was kind enough to order them for me. As the weekend got closer and then lights hadnt come in yet, she and her husband Craig offered to come to my house in Tacoma to change them for me over the weekend. After installing the bulbs it became clear that it was the switch and not the bulbs. Craig came to my house a couple of days later, picked up my car, fixed the switch AND filled my tank! I am so happy I decided to buy from Roosales, their customer service was above and beyond. VERY satisfied customer!

Best car buying experience I've ever had. Hands down. Honest people and a pleasure to work with.read more

I bought a car here from out of state. They were really romancing me on the phone and promised to…read morehelp with registering the car and getting the car setup for the transfer. After my down payment went through they left me hung out to dry. No quote on transport and "forgetting" to call me back. It was clear I was on my own. I got the car with one fob and an uncut key. Something that was conveniently left out of the details during the purchase. Of course I called them to help me with this in which months later I'm still waiting for a return phone call..Ahem, Maxwell.... I had to get a new fob and both keys cut, but was told there's mysterious 3rd key out there somewhere by the programmer. Big shout out to Alex for trying to get me to send them my paperwork with the transfer in support of their side after not helping me. I'm still working on it, girl.

Can't say enough good things about this family-owned dealership. From the first phone call to…read moredriving off the lot, makes you feel genuinely cared for. Everyone is easy to work with, and has a sincere desire to help find you the right vehicle. Owners are the nicest, kindest people!

Decent used car sales. Cars, vans, SUV's, trucks.read more

Has great deals on used cars. Dave is a very kind and friendly man. This family has been in…read morebusiness in the Area since the 1920's

BEST CAR BUYING EXPERIENCE in my 40yrs of life. The dealership is smoothly run, cars unlocked, no…read morepressure sales, test drive smooth, car purchasing was a breeze. All digital and quick, populating all our data to each section for the purchase process. Lastly, PATRICK Ogonji is the best salesman to work with. Congenial, kind, humble and and ZERO pressure. He is so accommodating and gracious. Give him a promotion!

Great experience. I came to test drive one car, and wound up not liking it. I saw a few other cars…read moreon the lot I liked better, I was able to test drive them, while they appraised my car. They offered me a decent amount and they also were able to beat my Credit Union's % rate, so I decided to buy the car. I was in & out in about 3.5 hours. I have purchased a few cars through CarMax in AZ, and always liked their sales approach and their service dept. Eric Legg was my rep, and he did a great job, Gracia handled the final paperwork and they both got me on the road in a car I have always wanted.

Need a dependable reliable vehicle but don't think you'll qualify for financing?…read moreGo see Mike the magic man at Sunset Chevrolet in Sumner. I'm on disability. My credit score is in the "poor" range. Magic Mike, Mark, and Peter at SUNSET CHEVROLET worked tirelessly for 2 days to put me in the vehicle of my dreams, a 2018 Chevy Equinox. They lowered the asking price by about 5k, got me an excellent rate at at a credit union, and a payment I can absolutely manage. There was never any pressure. Their goal was to make sure I was happy and boy am I!!! Magic Mike is one of the nicest people I have ever met. He is honest, has impeccable integrity and does his job to help people like me. We hit it off so well I feel as though I have a friend for life. They definitely made a HUGE difference in my life and I will never forget it. I've been in lots of dealerships in my lifetime and NEVER have I been treated so well. When I woke up this morning, I immediately went to see if it was still in my driveway convinced I dreamt it all, but it's still there!!! Thank you Magic Mike, Mark, and Peter. You gave me a gift I never thought I would be able to have. You guys are truly awesome.

This is a continuation review from my review of last July or first of August where I gave a very…read morenegative review. In July it was Recommended that the Rear Differential be replaced and I needed two new right-side Tire Pressure Sensors. When I picked up the vehicle, I found that the Tire Pressure message still came on to have this serviced. Otherwise not fixed. And also, I still experienced the same noise and vibration in the rear of the vehicle as when I I brought it in. Same thing not fixed. Following my negative review, I heard from the Service Director and the Service manager. I met with the service manager, and he rode with me in the vehicle to hear and feel what I was talking about. He then stayed involved and kept me up to date on the new findings. End result a new rear differential viscous clutch housing assembly was installed. And one of the tire pressure sensors was replaced. So far, it appears everything is working well, Thanks to Theron the Service Manager (Good Job Here). There was no additional charge for this additional work. However, what bothers me and I can't help but wonder since the replacement of the rear differential did nothing to correct what I was hearing and feeling was it really necessary? I'll never know and I'm certain Sumner Sunset Chevrolet wouldn't admit to this if by chance it was true. To sum everything up this whole experience has left a bad taste in my both. Because of that I have no intentions of coming back to Sunset's service department with any of my vehicles. In addition, while my vehicle was in for service I was contacted by two employees suggesting that I upgrade to a new vehicle. However, that will not happen through Sumner Sunset Chevrolet. NOTE: This is a late review response because while traveling in our motor home during September I received a text message on my cell phone requesting a review. However, on my cell phone I can receive messages, but I can't text back. Therefore, since we've now returned, I will respond via email. Over and Out, Gary J Shilling