Our Experience With Dinsmore Auto Group-…read more Holly & Andrew Ball 2020 Jeep Sahara- We purchased a 2020 Jeep Sahara from Dinsmore Auto Group on 3/28/2025, and unfortunately, our experience has been deeply disappointing from the very beginning. We strongly recommend that anyone considering a purchase from this dealership take the time to read customer reviews carefully. What we experienced aligns with many of the unfortunate concerns already shared by others. Same pattern of behavior . We also attempted to address these issues directly with their upper management by emailing the General Manager Austin Dinsmore. That message received no response on any concerns we had with the process from start to finish. Which speaks volumes about the dealership's approach to customer concerns and post‑sale accountability. Our in‑person interactions with staff reflected the same pattern: dismissive communication, a lack of basic customer service, and no willingness to engage in respectful, solution‑oriented dialogue. Outside of Jesse in the service department all other interaction had from sales, finance department and direct service manager was aggressive and lacked basic customer service standards. Key Issues We Encountered- 1.Major mechanical failure within 48 hours of purchase. The Jeep developed a significant engine issue almost immediately, despite being driven for less than four total hours since purchase. Dual head gasket replacement upper oil pan reseal. Auxiliary and main battery replacement. 2.Dismissive communication. Our concerns were treated as an inconvenience rather than a legitimate safety and reliability issue. There was no acknowledgment of how this situation impacted our family. Or options to roll back the loan to put a customer in a reliable, safe vehicle. Not once did anyone individual raise any concerns on our behalf. Would we have been okay with a different vehicle? Would we have been willing to pay more for a more reliable vehicle with no underline mechanical issues which caused the vehicle to significantly depreciate. 3.Lack of transparency about repairs. The initial repair was completed without any explanation of what failed, what was repaired before being signed off on by the customer, or whether OEM parts were used. They treated the vehicle as though it was held hostage and still theirs. 4.No post‑repair guidance. After a dual head‑gasket replacement--a major engine repair--no one provided follow‑up instructions or information about what to expect. 5 A second repair was needed due to poor attention to detail. The vehicle threw new codes within 24 hours of being returned to us, requiring another service appointment. They were specifically asked to not do any repairs until we were informed and signed off on them. They ignored this request and made so called repairs. 6.Inconsistent and inaccurate communication. Different staff members gave conflicting information throughout the process. 7.Attempt to limit our consumer rights. When we raised concerns in writing, the dealership asked us to sign a "Goodwill Service" agreement that would have limited their liability and restricted our rights under Washington State's Implied Warranty of Merchantability. This felt less like support and more like an attempt to silence legitimate concerns. This was done after the fact. When the vehicle was retrieved on the so called second repair. And backed dated to the initial mechanical failure less then 48 hours after the purchase. 8. When the customer's refused to sign this last minute attempt to silence them under significant distress. We were told no further repairs or concerns would be addressed on their behalf . Mind you they back their so called repairs with a 12,000 mile 12 month policy which they could not provide us with or clearly articulate where that was at . Or simply put that in writing on the " GOODWILL AGREEMENT " which they wish for us to sign with no recourse. We hope our experience sheds some light for future customers.

We had a very positive purchase at Dinsmore Puyallup Mazda. We were looking for a newer used truck…read more Our sales person Antonio Alvarez looked through the inventory and found us exactly what we were looking for. We didn't need to look any further. We bought the truck and drove it home. No hassle at all.

They helped my stepson get into a car. They were very friendly and very helpful…read more He was the first time buyer with very little down and they worked with him and got him into a very nice car

I was very happy with my experience at Dinsmore Auto Group Tacoma. Zacc was great to work with. I…read morewas very hesitant of the car buying process. I waivered for weeks before committing to purchase. Zacc was very knowledgeable and explained everything step by step. He made the entire process quick and easy. He made sure that he showed me cars within my budget that fit the needs of my family. He even continued to put in work after I made my purchase. About a week after purchase, I got a call from him stating that he found a lender offering a lower interest rate and was able to lower my monthly payments. Usually when you buy a vehicle, that's it. Zacc was intentional about checking back in and making sure that I was enjoying the vehicle. Taking that extra step made this entire experience even more memorable. I appreciate all of the work that he put in.

I had an excellent experience purchasing a used i3 from BMW Northwest! Mike Eastey was a pleasure…read moreto work with - knowledgeable, friendly, communicative, and answered all of my questions. I never felt pressured during the process. He made this the best car purchasing experience I've had thus far. Everyone we interacted with at the dealership was friendly and very helpful. I highly recommend working with Mike Eastey and the team at BMW Northwest.

Had a troubling expeirence at the start, but Mike and the team did their best to make things right!…read more I purchased a 2022 Subaru with under 100k miles with a full warranty. Within 2 weeks of purchasing the vehicle it needed urgent and hazardous repairs. A major component of the transmission was damaged and there was significant oil leaks. It took 3 days to even get in contact with a manager, leaving me without transportation and no idea when I would be getting my vehicle back. Despite purchasing a full warranty with the dealership they did not authorize my warranty at the time of purchase and left me without a working vehicle. The car that I drove for only 2 weeks has now been sitting in the shop for almost a week! I am thankful to the team for finally covering the repairs, I just wish this could have been solved in a more timely manner with clearer communication.

Keo, the salesperson, was very professional and friendly. He took the time to explain every feature…read moreand design of the car, allowing me to make my decision with zero pressure. The store manager was also great. I was especially impressed by the finance manager, whose professional and straightforward approach made the paperwork a breeze. When I finally picked up my new car, the whole experience was just pure joy.

It was my first time buying a car from the dealership.. as soon as we got there, we were met by the…read moremost pleasant young man named Damian. He made the whole experience amazing. I definitely recommend this dealership, and even more than that I recommend Damian to be your sales person. We will be going back there again to get another car. Very pleased with the staff there.

From the first moment we stepped in to Toyota of Tacoma to put the reserve down on our Grand…read moreHighlander, we felt very welcome and like family. We live in Sammamish, so Tacoma wasn't the first place we thought of looking. However, after we went for a visit, I can't imagine going anywhere else. We worked with Kylee, Anthony, Bob and Kerry and all were absolutely incredible to work with and so friendly. The low-pressure, family-type atmosphere throughout the whole process made this dealership stand out from any we've ever worked with in the past. The buying process was very smooth and they were able to find me a rate that beat anything else I could find. Regardless of the drive time, Toyota Of Tacoma will be where we continue to visit when in the market for another vehicle.

I had a worst experience with this dealership…read more I understand that an initial trade-in estimate is not a final offer, and I knew the value could change after the vehicle was inspected. However, I made the long drive to the dealership because I reasonably expected the final offer to be somewhere close to the estimate I was given. After arriving, I waited for over 90 minutes, only to receive an offer that was about 35% lower than what I had been told. When I questioned the huge difference, the salesperson immediately admitted that he had mixed up my information with another customer's. There wasn't even a moment of hesitation. What bothers me most isn't that a mistake was made--everyone makes mistakes. It's that the mistake was never corrected before I made the trip. If my information had already been mixed up, why wasn't I contacted before I drove all the way to the dealership and spent over an hour and a half waiting? To make matters worse, there was no sincere apology or acknowledgment that my time had been wasted. I understand that this is a large dealership and you probably have no shortage of customers, but customers also have choices. I wasn't asking anyone to do me a favor--I came because I relied on the information your staff provided. This is not the level of professionalism, communication, or respect for a customer's time that I would expect from a Toyota dealership. I hope the dealership improves its internal communication and treats future customers with the honesty and respect they deserve.

Trustworthy, reliable and fair prices at this establishment is what you get when you buy a vehicle…read morefrom Bones auto sales. Rocky is a straight shooter right out the gate. I report this as I have just purchased my third vehicle from him and look forward to working with him in the future. Great experience, fast easy and NO BS ! Dave H

This by far worst place to buy car. I was sold a lemon of a car, they took my down payment and…read morerefuse to help me. Car broke down after only have the car a month an half. The owner gave me some BS about how he did a complete check of this car. please stay away from BONES AUTO you will get rip off. the worst part he didn't even trying working with on get a new one. rating Big fat 0.