We were in the market for a used car for our newly, 16 year old daughter. Kevin showed my daughter…read moreand I the car one afternoon and was incredibly kind, knowledgeable and even gave us some great pointers on what to look for while we're out looking at cars. The next day my husband and I returned so that my husband could look the car over. We worked with Tommy and he was just as great! The whole process was easy and the experience was like nothing we'd had before. We were able to work out a deal and walk out with our daughter's first car. Thank you to both Tommy and Kevin for helping us and making this a great car buying experience.

Took me longer to get the cashiers check than the actual car !?!!! Easy, fast, and smooth process…read more Definitely plan on coming here again.

Painful process…read more The car I was interested in still needed some work but they allowed me to come in and test drive and were very pushy that I should buy the car. When I asked if I could put down a payment to reserve the car with the hopes they would fix it that week I was told they would just sell it to someone else. Ended up taking 5 days to get the car back during repairs. Was never offered a rental car or any alternative local mechanics. Asked my sales person if there was anything they could do and was told to talk to the mechanic and that the boss would call me. Never got a call. Had to drive 2 hours with a friend to pick the car up since I'm not local which was frustrating. Overall not a great buying experience would not recommend buying anything here that's not fully ready to drive off the lot. That being said they did do the repairs and the car seems to be running well. Will come and update this review in 8 months or so with how the car is doing.

This is my 2nd car I have bought from Gene Pankey. It's always a great experience with awesome…read morecustomer service. Car Salesmen at dealerships can be uncomfortable, but these guys are hassle free and easy going. I always recommend this place if anyone needs a car no matter how expensive. Best deal in town!

Very unprofessional and inconsiderate of my time. We had arrangements made and he led me on…read morethinking I was getting the vehicle then all the sudden I can't get ahold of him. I had to have my girlfriend reach out and act interested in the truck to get a response which he responded within minutes. When I caught him responding to my girlfriend and not me, he tried to blame it on his personal life. My loan was approved and willing to do anything to make it work and these guys don't seem to wanna do business!!

Solid dealership. They stand by their commitment. Very commendable. Would but again from them.read more

Amazing service from start to finish. The small business owners here go above and beyond to make…read moresure you are taken care of, even after you've left the parking lot. Veteran friendly and they actually work hard to give you the best possible deal. It's privately owned so you don't have to worry about extra fees or anything. They do their own maintenance and are very thorough. With the used vehicle market like it is currently, I highly recommend this place. 10/10 would purchase from again.

I bought my Mini Cooper from them and they made me feel like family! This was the easiest auto…read morepurchase I've ever made! Thanks for your care and info on maintaining my vehicle. It's always a good experience visiting your shop.

Very busy. They don't take appointments so I got there right when the service doors opened at 8:00…read more Three cars came right after. All of the people who work there were very nice. Exhaust sounds great.

They repaired my door lock on my 2012 Nissan. I could not open the driver's-side door from the…read moreinside or the outside. The dealer wanted to charge me an arm and a leg to do the job. I took a chance with Austin's Pro Max and wasn't disappointed. I would highly recommend them for your automotive needs.

I had been shopping for literally 3 months. Every day. I scoured the entire nation. I was looking…read moreeverywhere for.the specific make, model, mileage color, options and price. I was so frustrated and had test drove over 20 cars it was always something. Car wasnt as advertised, mileage too high, I was 4 mins too late twice, staff was rude etc. I wasn't in a hurry because I have another vehicle, but I just wanted this particular Lexus. Did my early morning internet search as I'd done every day. There she was. 2017 Lexus IS200t. Black on black. Tinted windows. Perfect mileage and all the options I wanted. In Tacoma too? No way! I jumped on it via email and got Aaron. Nicest guy ever and I was straightforward about what I wanted to pay. He was straightforward that wasn't going to happen. No problem. I'll keep looking. I left the convo with "well if it's still sitting there and you just want it gone, I'll give you X (closer to asking) cash out the door. He explained that probably wouldn't work and thanked me for my time. I never caught a hint of attitude from him. 2 days later as I was just about to cave and get a lesser car, he text me that they would accpety cash offer. I flew down to test drive it. When we got back, he asked me if I was done shopping. YES! Let's do this. Off to financing. Where I met Tiffany and Shelly. Both very friendly and personable. The type that just make you feel good about doing biz with them. Signed all the docs and needed to come back the next day with the balance. Easy process again. Got the keys and I'm driving my baby home on cloud 9. Got maybe 5 miles away and the tire pressure light came on. I was so upset. I didn't think the dealer did anything shady. I know the car had sat and they needed to jump it. So it threw some things off. I immediately called Brayden (owner?) And he told me to make an appt with service and they'd give me a loaner. Which I did. Called John in Service. Explained what was going on. He booked me an appt and when I arrived he gave me world class service. Listened to me and came up with a fast, equitable solution. One day later I have my car back and couldn't be happier. The entire staff treated me exactly as I'd treat a client. Legally, they didn't have to do the little corrections. There was zero hesitation to do the right thing. Brayden said he wanted me.to be satisfied and I am. Thank you Brayden, Aaron, Tiffany, Shelly and John. You are all the best!

Went in for a $15,000 2021 Subaru Impreza with 86,000 miles and left with a $20,000 2021 rav4 with…read more135,000 miles. Gave them my 2013 Audi for $1,200. Had some back and forth with a deal for the Impreza and they came back with a good deal, $2,000 down plus my Audi at a low interest rate, just asked me to sign the paper. I said can I test drive the car first at least? Sure one sec. Comes back and deal is off the table because of a "glitch in the computer". Sold me on a more expensive car with more miles on it. Made comments on how I'm "picky" because I knew I wanted all wheel drive with under 120,000 miles for around $15,000. Asked me if I want to look at a Malibu which is not at all what I'm looking for. Felt like they were trying to sell me their worst cars. Didn't get what I wanted and now because of my impulse decision I'm stuck with a car that probably won't last through the loan I'm stuck with.

I was very happy with my experience at Dinsmore Auto Group Tacoma. Zacc was great to work with. I…read morewas very hesitant of the car buying process. I waivered for weeks before committing to purchase. Zacc was very knowledgeable and explained everything step by step. He made the entire process quick and easy. He made sure that he showed me cars within my budget that fit the needs of my family. He even continued to put in work after I made my purchase. About a week after purchase, I got a call from him stating that he found a lender offering a lower interest rate and was able to lower my monthly payments. Usually when you buy a vehicle, that's it. Zacc was intentional about checking back in and making sure that I was enjoying the vehicle. Taking that extra step made this entire experience even more memorable. I appreciate all of the work that he put in.

I am writing to express my extreme dissatisfaction and concern regarding my experience at Dinsmore…read moreand Mazda. Unfortunately, the dealership engaged in deceptive practices that I feel compelled to warn others about. During the purchase process, we were misled about the APR, which was stated to be 27.99%. Furthermore, after getting our signatures, we were pressured into writing a positive review, which raises serious ethical concerns. What's even more troubling is that a GPS tracker was found hidden in the vehicle without our knowledge or consent. We were never informed about the tracker's presence, nor did we sign any documents authorizing its installation. When reviewing the situation, we also realized that the individual who placed the tracker appeared to be looking around to make sure no one was watching him before installing it which makes the situation feel even more suspicious. When we brought this to the dealership's attention and involved law enforcement, they made the unfounded claim that we had purchased and installed the tracker ourselves. This allegation is entirely false, and we find it outrageous. The entire experience has been incredibly stressful and has left us feeling taken advantage of. I strongly advise others to exercise extreme caution when dealing with Dinsmore. Due to their questionable business practices, I do not recommend this dealership to anyone.

Amazing customer service. Came in for an oil change and everyone was very polite from the GM to…read moresales to service they went above and beyond a couple times for me with questions and Inquirys to service and satisfaction

Jake Fuller in the finance department is a con artist. Almost everything that came out of his mouth…read morewere lies. He asked me if I needed the maintenance package for oil changes. I said no because my husband does that for me at home and he somehow managed to slip that in and my husband noticed it when I got home. He did dupe me into getting warranty but next day we went in and canceled it which he told me that I could do. He told me that he would send the refund check for the warranty to the bank which I've been waiting and never happened. I would email him every so often and he would make up lies on why it wasn't sent yet and in the meantime I'm accruing interest that I have to pay. End of January is when he said he will send the refund and it's already mid April. Last time I talked to him a few days ago he said the check has been sent a long time ago that he doesn't know anything about it but when I called and talked to another Finance guy today he said the check has never been sent that it will be sent today or tomorrow and he apologized. There were so many other lies, like big lies that I have proof of because I kept all of our email correspondence and I will be taking this to the Attorney General's office. I do not recommend South Tacoma Mazda AT ALL! Rachel was the car salesman I dealt with and she assured me that Jake is honest and transparent but that was a lie. They all work together.

I highly recommend checking this business out before going anywhere else or even after you've been…read moreother places and become discouraged. This is a small locally owned business with an owner who actually works with you and cares about the sale they're about to make. They stand by their vehicles and I have nothing but respect for them,

I purchased a 2016 dodge Dart from Ramon on 2/17/25. We initially left the dealership to look at…read morebigger more reputable ones, for some reason I felt like I should help out a small business and we went back. We paid 9000 down and he offered us 6 months in house loan for the additional 1509. We paid 6 payments of 251.62. About 2 months after my last payment I called asking about the title to the car. Ramon was immediately evasive. He stated that there was a lot of mail theft and he didn't want to send it to me. I relayed I had a locking mailbox and an account with USPS so I see scans of all the mail sent to me prior to receiving it. So please just send me the title. He was short on the phone and acted like it was an issue for him. Then he finally agreed to send it out. He didn't ask for my address or any details, which I thought was strange but let it go. The title was never sent. I decided to take my car to the mechanic for a standard check up. The car has been tampered with and had ongoing issues but wouldn't show any codes So I didn't know that I was driving for over a year with major issues. It doesn't show any check engine lights and the code machines won't work on it. The mechanic shop told me that someone made my car that way. I can't prove it was Ramon but I fully believe it was. About a week After I made the purchase He made me drive to his dealership to take pictures and send me to his mechanic for a tire sensor. The mechanic was messing with my engine for like an hour calling and whispering on the phone while working on it. My partner and I thought it was weird but again we let it go. Now today may 8th 2026 I have contacted him again. I was angry and asked him to please just send me my title. He hung up on me. So I called back and repeatly said please send me my title. He called me a b**ch and hung up on me multiple times. Just to call back at 12:49 and state he was sending the title. Moreover, when I was there the second time for the sensor work an employee was on the phone with another customer angry asking for their title. The employee stated that she had moved and it was lost in the mail. again we though it was strange but had already purchased the car at that point and we're none the wiser to the title issues we would also be dealing with. I don't know what they get out of keeping the title, I don't understand why he is still in business. he sells broken cars, makes it so they don't show codes, and won't sign them over well after the legally allowed time frame. I spoke with the DOL and they want me to report him. I hope everyone who has been ripped off and cussed at by this unscrupulous man reports him To the DOL. it's the only way we can stop him from hurting other consumers. I would also like to get in contact with others who have as the horror of dealing with Rock Auto Sales LLC.