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    Express Storage

    1.0 (3 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Express Storage

    Self storage

    Truck rental

    Express Storage Photos

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    2 years ago

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    5 years ago

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    Budget Truck Rental - Avis Budget Truck Rental 9321 S Tacoma Way Lakewood WA

    Budget Truck Rental

    (10 reviews)

    I paid over $1000 for a rental truck to drive my pregnant daughter from WA to Vegas. I get there…read moreand they only have a van even though I've had this reservation for WEEKS and have called to confirm it! They didn't even credit me for the difference and tried to charge even more money! On top of it the vans transmission is slipping and the engine light is ON since I got it! I've had it 30 mins and they won't help me. They won't change it or anything I've called roadside I've called customer service serveral times. I was denied a manager! Let me be CLEAR!!! My wife dies driving that POS I will not stop til Budget is in the fucking gutter! I'm an insurance agent and I DO BELIEVE they are hoping this van will be in an accident to collect money from it! I will be speaking to a lawyer! I suggest a manager call me IMMEDIATELY! Confirmation # 1808260489018 3/6/26

    Reviews Budget Truck Rental…read more Google review summary David Svedin a minute ago New We rented a truck from them when it was raining, it leaked in the front of the box our stuff got wet. The original estimate was $108.00 but they held $165.00 off the card saying they would adjust it when returned the next day. The return time was 12:00pm and they claimed we put down 9:00am. They charged a late fee and closed me out at $157.00 then we left with the receipt after returning it. Last night our card was charged over $500 for a point of sale transaction and we have not been since the truck was returned last Monday at 11:00am when it was supposed to be, no extra time, just a simple truck rental, a move from house to storage right here in Tacoma. And we paid $60 insurance for the truck that day we rented it, so this place has done nothing but damage our bank account unnecessarily, unwantedly and undeserving. Beware of this company when renting.

    U-Haul - Tacoma

    U-Haul - Tacoma

    (2 reviews)

    We needed a motorcycle trailer for our mini excavator to haul somewhere. Perfect! The downtown one…read morewas out. This is also a great second and not far. Folk are nice here

    I researched for weeks before deciding on this location for storage. There were 2 main reasons I…read morechose this facility, as there were 3 other locations closer to my home. The first was that they had 24/7 access. It says right on the outside of the building - no question about it. They also let me know upon registering that as long as I used my card, there was 24/7 access. Perfect! The other reason I chose them was they said they had great security, you need a card to enter and the unit would have 24/7 camera monitoring. I moved the majority of my stuff in and went back 1 week later with the rest to find the lock had been forcibly cut off and the unit opened. I called the office to let them know my unit had been broken into. They didn't seem surprised and when I asked about the security, they told me that the cameras weren't actually aimed AT my unit, so there was nothing they could do. They said I could drive over to their office (a few miles away) to get a new lock though. They also said they would add a camera so they could keep an eye on my unit. (Which they never did) I got the new lock, then went back about a week later to check on my unit to make sure it hadn't been broken into again. At that visit, I found the front doors had been completely ripped off the tracks and anyone could just walk in and out of the units. Still no camera. It took about a week to fix the doors. Each time I had gone to the unit, there were sketchy people hanging around inside and outside the units, a few times I was even approached by these people, they asked if I wanted to purchase bicycles, etc. I felt unsafe as a female going to the unit alone and had to wait for my boyfriend to go with me, which left evenings as he worked weekends and I worked during the week days. A few months later, I needed to put some items into my unit. I had to wait until he was off work, which was no big deal since they were open 24 hours, 7 days a week. It happened to be a Sunday afternoon and just as we pulled in, it started to rain on my items in the back of my truck. I ran inside to open the garage door and was met by a very rude employee telling me that I was unable to access my unit because they were closing in 15 minutes. I said wait.. you're open 24 hours! He said no, we close at 5 on Sundays now and 7 during the week. I never received any notice of this.. I told him that I had 3 things to put into my unit, would take 5 minutes and it had just started to rain. He refused to let me, even though now at this point, I still had 10 minutes before they closed. He said he wanted to leave on time and refused to open the garage door. By now, my boyfriend had come in to see why I wasn't opening the door. I told him and he tried to get the guy to open the door, but he still refused. We ended up having to take the stuff all the way home in the rain. I snapped a picture of the outside of the building where it stated in 2 foot tall lettering OPEN 24/7 and then called their office. They said that they now close early unless I wanted to pay an additional fee for the 24/7 access. I made numerous calls to try to talk to a regional manager, only to be transferred to voicemail each time. I talked to the store manager once, but he sounded so high that it was difficult to have any sort of conversation with him. I asked for his supervisor and was transferred to voicemail yet again. Needless to say, I immediately started looking for a new facility and have since moved my stuff out. I would definitely NOT recommend this place and if I could give it negative stars, I would.

    SecureSpace Self Storage Nalley Valley Tacoma - SecureSpace Self Storage in Tacoma, WA.

    SecureSpace Self Storage Nalley Valley Tacoma

    (21 reviews)

    First the pricing is reasonable and I actually signed up for the wrong area for my requested unit,…read moreI contacted their Customer Service Department and was treated with respect and she quickly resolved all my problems by researching my area I needed, at the best price and awesome professionalism. Very nice female and I forgot her name and wish I could've let you all know who she was being I'm already so tressed over this move and I was worried that by me making this mistake it was going to be a "whole other thing" that I didn't need right now. So I'm thankful for their service, kindness and knowledge. Thank you

    Rosa was intolerable. On Sunday after I rented, paid, verified ID and signed a contract. They did…read morenot have my space ready as there was a mistake and I was given an occupied unit. I asked the antendant to prorate me for the day and get me a new unit on Monday. Had to come in 3 times today Monday (they were not here at open or at 11:20pm). Was told my unit was now upstairs in another building. I paid extra for ground floor easy access. I asked for my money to be refunded. I was told they "couldn't do that" and someone else they could not get me in contact with would do that. I had already been told 3 times things that were supposed to happen that did not. I wanted to speak with someone who would get my refund reprocessed and they called the police on me. Police came and told them to get someone to get a hold of me. Been waiting an hour and still no contact. Beware this place has management and computer issues

    Express Storage - selfstorage - Updated May 2026

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