Dean did an awesome job getting me taken care of! They didn't have a truck for me but found me…read moreanother location that did!

We went here to return our U-haul on our move here from Las Vegas/Reno. We were maybe 5 minutes…read moreearly to return the truck, and Tony came out to help us. We were kind of disoriented at that time due to the stress of moving and completely spaced on putting gas in the truck. He saw that the meter was half full and asked us if we wanted to just refill the tank at the Arco's near by. He didn't mind if we were a little late on our time and he wasn't helping out other people.That was so nice and understanding of him! I know some UHaul places wouldn't be as accommodating as this place was! Thanks, Tony! We'll probably use their service on our next move. At least next time it will be in state and not from several states away.

They'll scam you on gas at this location. They listed the gas tank as 7/8th full when it was…read moredefinitely not. Rent someplace else. I just don't want to go back and argue but definitely a rip off

I moved recently to Tacoma and found a nice apartment at Orchard Terrace Apartments…read more I Needed to rent a 15' truck and I was surprised this location had one, including all types of supplies for moving. The gentleman that helped me was kind and professional. I was not sure of how many miles for this local move, so I over guested the amount, but was reimbursed for the miles I did not used. I recommend this UHaul location for all your moving needs.

I paid over $1000 for a rental truck to drive my pregnant daughter from WA to Vegas. I get there…read moreand they only have a van even though I've had this reservation for WEEKS and have called to confirm it! They didn't even credit me for the difference and tried to charge even more money! On top of it the vans transmission is slipping and the engine light is ON since I got it! I've had it 30 mins and they won't help me. They won't change it or anything I've called roadside I've called customer service serveral times. I was denied a manager! Let me be CLEAR!!! My wife dies driving that POS I will not stop til Budget is in the fucking gutter! I'm an insurance agent and I DO BELIEVE they are hoping this van will be in an accident to collect money from it! I will be speaking to a lawyer! I suggest a manager call me IMMEDIATELY! Confirmation # 1808260489018 3/6/26

Reviews Budget Truck Rental…read more Google review summary David Svedin a minute ago New We rented a truck from them when it was raining, it leaked in the front of the box our stuff got wet. The original estimate was $108.00 but they held $165.00 off the card saying they would adjust it when returned the next day. The return time was 12:00pm and they claimed we put down 9:00am. They charged a late fee and closed me out at $157.00 then we left with the receipt after returning it. Last night our card was charged over $500 for a point of sale transaction and we have not been since the truck was returned last Monday at 11:00am when it was supposed to be, no extra time, just a simple truck rental, a move from house to storage right here in Tacoma. And we paid $60 insurance for the truck that day we rented it, so this place has done nothing but damage our bank account unnecessarily, unwantedly and undeserving. Beware of this company when renting.

Small but they do a good job!…read more Brian I think is the sole proprietor/mechanic at this location. Went through here for 2 truck rentals, he gave us the 10% military discount and 10% web discount and went through all the insurance options with us. $400 cheaper than the same equipment from U-Haul, with 2 additional travel days. Only issue was with the truck trailer. Someone didn't coordinate properly, so we had to pick that up from their Tacoma location. Worse, a piece of the trailer broke while we were loading my husbands '68 mustang onto the damn thing, getting that all sorted out cost us almost the whole travel day! That was a pain, but not I think a reflection of this location or Brian's work. I would go through here again for sure.

An amazing rental experience. Sara got me the best deal (a lot cheaper than expected, a very…read morereasonable price) and really helpful over the phone (skip the website). Check out (Sara) and return (Toni) was easy and quick. i needed to haul a fully loaded 16' tandom axle cargo trailer across several states. The turbo diesel ford (quad cab) made it super easy. Plenty of power going up hills. Gas mileage 20% better than my Tacoma (when pulling trailer empty). Gas mileage better than my taco when not pulling a trailer. its a BIG truck, so not quite ready to give up my Taco. But any time i need to haul something big, ill rent from these guys.

I got the best price by a LOONNNG shot from the Fife Washington office.. They were very…read moreprofessional and thoroughly answered all my questions and made me feel comfortable about all of the details, especially Brian (Branch Manager), Jesse (Assistant Branch Manager), Tonilynn (Customer Service Representative), and Thomas (Vehicle Cleaning Agent). I asked them all for their names and positions because I wanted to write a review and was really impressed by their professionalism and even how clean the vehicle was- it got fantastic Gas mileage because I used cruise control , that was a plus in savings too, and just every aspect of renting it was really great! I drove it 1200 miles and it went smoothly. Thank you for a wonderful experience.

We needed a motorcycle trailer for our mini excavator to haul somewhere. Perfect! The downtown one…read morewas out. This is also a great second and not far. Folk are nice here

I researched for weeks before deciding on this location for storage. There were 2 main reasons I…read morechose this facility, as there were 3 other locations closer to my home. The first was that they had 24/7 access. It says right on the outside of the building - no question about it. They also let me know upon registering that as long as I used my card, there was 24/7 access. Perfect! The other reason I chose them was they said they had great security, you need a card to enter and the unit would have 24/7 camera monitoring. I moved the majority of my stuff in and went back 1 week later with the rest to find the lock had been forcibly cut off and the unit opened. I called the office to let them know my unit had been broken into. They didn't seem surprised and when I asked about the security, they told me that the cameras weren't actually aimed AT my unit, so there was nothing they could do. They said I could drive over to their office (a few miles away) to get a new lock though. They also said they would add a camera so they could keep an eye on my unit. (Which they never did) I got the new lock, then went back about a week later to check on my unit to make sure it hadn't been broken into again. At that visit, I found the front doors had been completely ripped off the tracks and anyone could just walk in and out of the units. Still no camera. It took about a week to fix the doors. Each time I had gone to the unit, there were sketchy people hanging around inside and outside the units, a few times I was even approached by these people, they asked if I wanted to purchase bicycles, etc. I felt unsafe as a female going to the unit alone and had to wait for my boyfriend to go with me, which left evenings as he worked weekends and I worked during the week days. A few months later, I needed to put some items into my unit. I had to wait until he was off work, which was no big deal since they were open 24 hours, 7 days a week. It happened to be a Sunday afternoon and just as we pulled in, it started to rain on my items in the back of my truck. I ran inside to open the garage door and was met by a very rude employee telling me that I was unable to access my unit because they were closing in 15 minutes. I said wait.. you're open 24 hours! He said no, we close at 5 on Sundays now and 7 during the week. I never received any notice of this.. I told him that I had 3 things to put into my unit, would take 5 minutes and it had just started to rain. He refused to let me, even though now at this point, I still had 10 minutes before they closed. He said he wanted to leave on time and refused to open the garage door. By now, my boyfriend had come in to see why I wasn't opening the door. I told him and he tried to get the guy to open the door, but he still refused. We ended up having to take the stuff all the way home in the rain. I snapped a picture of the outside of the building where it stated in 2 foot tall lettering OPEN 24/7 and then called their office. They said that they now close early unless I wanted to pay an additional fee for the 24/7 access. I made numerous calls to try to talk to a regional manager, only to be transferred to voicemail each time. I talked to the store manager once, but he sounded so high that it was difficult to have any sort of conversation with him. I asked for his supervisor and was transferred to voicemail yet again. Needless to say, I immediately started looking for a new facility and have since moved my stuff out. I would definitely NOT recommend this place and if I could give it negative stars, I would.

The customer service wasn't great at all. They didn't have to tools to assist with the trailer hook…read moreup. We rented a dolly and returned it and didn't get the deposit back until we returned our trailer in another city, another uhaul place issued the refund. The place is dirty and unkept. If there is another uhaul service, I recommend going elsewhere.

Very rude and flat out disrespectful representative. Additionally, they charged an absurd amount in…read morefuel when I only used a quarter tank and other hidden fees. For 2 hours of use I ended up paying 178.00. What a complete waste of money, and all to be treated poorly. I will never go back and I highly recommend that people find a better location and company to rent from. ONLY If you want to over-pay get treated like crap, this is the place for you. *If you want honest prices and kind customer service, go somewhere else!!

Rental department never picked up after 10 minutes on hold. Phone was answered twice, the first…read moretime the person just said hello, didn't even introduce as Peske. Very unprofessional. I wouldn't trust this business.

From the owner: Save Up To 20% When You Reserve Online Today!…read more Free unlimited miles on one-way rentals and savings with our moving supplies. We offer clean, newer trucks, professional assistance and guaranteed reservations for your moving or business needs.

First the pricing is reasonable and I actually signed up for the wrong area for my requested unit,…read moreI contacted their Customer Service Department and was treated with respect and she quickly resolved all my problems by researching my area I needed, at the best price and awesome professionalism. Very nice female and I forgot her name and wish I could've let you all know who she was being I'm already so tressed over this move and I was worried that by me making this mistake it was going to be a "whole other thing" that I didn't need right now. So I'm thankful for their service, kindness and knowledge. Thank you

Rosa was intolerable. On Sunday after I rented, paid, verified ID and signed a contract. They did…read morenot have my space ready as there was a mistake and I was given an occupied unit. I asked the antendant to prorate me for the day and get me a new unit on Monday. Had to come in 3 times today Monday (they were not here at open or at 11:20pm). Was told my unit was now upstairs in another building. I paid extra for ground floor easy access. I asked for my money to be refunded. I was told they "couldn't do that" and someone else they could not get me in contact with would do that. I had already been told 3 times things that were supposed to happen that did not. I wanted to speak with someone who would get my refund reprocessed and they called the police on me. Police came and told them to get someone to get a hold of me. Been waiting an hour and still no contact. Beware this place has management and computer issues