Enterprise offered a drop off service upon return of my rental car. I came to the office and they…read moretook me to the body shop to pick up my own vehicle which had been in the shop for repair. Thanks for a convenient and easy process Enterprise!

Worst ever. First they claimed my reservation was at their other location. I finally had to ask…read moreif they expected me to walk there. Dont they offer. "Enterprise will pick you up"? Then they decided they had no cars anyways, despite me having a reservation and a confirmation number. Second time Enterprise has "overbooked" and stranded me. Then they stood there like deer in the headlights with no assistance whatsoever. Just kept repeating they had no cars. Didn't offer to help, didn't offer a ride... and then the agent decided to get "cute", called me a derogatory name and began taunting me because I had no ride. And I wasn't even angry, just insistent that they take responsibility for their error. Customer service definitely not in their business model. Nice work Enterprise!

The world needs more people like Colleen…read more My mother and I had been traveling all day; by the time we landed in Fort Smith, my mother no longer could walk. I went to get her car, and it wouldn't start. The battery was dead, and I couldn't get the key out of the ignition. Colleen, the Enterprise representative, didn't hesitate to help me with my mother's car. Colleen took the time to get her vehicle and jump the dead battery. What a wonderful person. Thanks again Colleen

if I could give the young lady who worked at the airport Enterprise Christmas Eve, 10+ stars I most…read morecertainly would. My son-in-law has been renting cars there for the last few years using only his debit card. Evidently Enterprise has changed their policies recently, and he was not able to rent a car Christmas Eve to go pick up my granddaughter from Minnesota. He called me at five minutes till three, (Keep in mind they closed at 3) and did not know what he was going to do. I spoke to the young lady on the phone & told her I could be there in 10 to 15 minutes to put it on my credit card, she agreed to stay after her shift on Christmas Eve to make sure he was able to get a car in order to go pick up our granddaughter. Who does that? Nobody else would do that on a regular day, much less Christmas Eve. By the time I got there and we got all the paperwork completed it was 3:45. I am sure she had another 15 minutes of work to do to close out her shift so she took a minimum of an hour out of her Christmas to help us. I only wish I had gotten her name. She deserves recognition for being an outstanding employee and all-around great person. I know she said she had not been there very long, but if Enterprise knows what they're doing, they will definitely keep her around.

Be very careful when renting from here. First, the process…read moreis very slow when getting your rental. and,, just because you have a reservation, they may not have cars and you will have to wait. Also make sure you get the most current rental agreement. They pulled a fast one on me and it almost cost me an extra $40.00. They did not give me the most current rental agreement.

This is for the airport location. There is never a customer…read moreservice representative present and integrity is in question. I recently left an expensive item in the car and they "couldn't find the item." I had dropped off the car and when I got on my plane I noticed that I had left it in the trunk. I called National right a way and couldn't get a hold of anyone at the location at all. When I finally did get a hold of someone at the location - days later - they claimed that no one found anything in the car. Very disappointed in National as I have been a loyal customer for years. I recommend National for everywhere else, but have often used Hertz at this location because of experiences - or lack thereof when they are gone - at this location.

The staff was caring and took great care of me I especially appreciated Caleb a great person for…read morethe company they really helped me out and I am thankful and grateful V Wilson 5 stars

Do not use this location. There are only a few rental car businesses in fort smith but I can only…read moreimagine they are all better than Hertz. Here is why. We only needed the rental car as a result of auto accident. The insurance made all of the arrangements for pick-up. At 8:00 am we dropped our family car off at the repair shop then drove my wife over to pick up the rental she would be using for the week. To our surprise, we were told there were no cars available but they would let us know when one came in. I asked why they didn't call us or the insurance company to let us know. Response was they called my number but got voice mail. Maybe or maybe but there was no message and this was an issue. About 1:00, still no call from Hertz about the car so I called them back telling them that if we didn't have something by 3:00 (wife needed to pick up the kids) I would be canceling the reservation and getting the rental from a competitor. They finally came thru and to their credit they did actually deliver the vehicle to my house. The tank was only 3/4 full when we took possession. Upon return, everything was smooth.....so we thought. About a week later I see an unauthorized charge to my credit card with a name I didn't recognize. After about 30 minutes on the phone with my bank, we discovered it was this Hertz location using the business name of some currier service. I called Hertz to inquire about the charge. Response- insurance said they were only paying 80% so they put the other 20% on my account. When asked why they didn't notify me before applying the charge they said because the insurance company said they would call me. To me, this excuse was weak since it was not the insurance company that withdrew money from my bank. Anyway it was in error and the next day the insurance company paid the 20%. It took another week and 2 more phone calls before Hertz reversed the charges to my account. Bottom line is that the company seems shady, lacks communication and does not deserve your business.

I have rented 3x now related to this location. It has been hassle free and easy to use. The folks…read morehave been super friendly and they have been very helpful too! I'm so glad this convenient location, inside the Fort Smith Airport is here! There is almost never a long line and that part is awesome too! Thanks Avis FSM for making my life a little easier and helping with this great service and location with super helpful folks!

This Fort Smith location lied to my elderly disabled father and caused him $1200 for a rental car…read morefor only two days. Not only did the vehicle look bad at exterior and on the interior... The seats were literally so coded in dirt. They were supposed to be tan but they were brown. The smell in the vehicle was so bad I felt so bad for him, having to drive it for a long distance. They lied to him face-to-face at this Fort Smith Arkansas location saying he can pick it up at point A and drop it off at point B. But they made a mistake and it was supposed to be returned back to Fort Smith Arkansas, which was never disclosed. And he was informed that he can drive it to point B with no problem but that wasn't the case either and ended up costing a $1200 fee including taxes that he wasn't able to afford so I had to pay. Whether if it was an honest mistake from the Avis employee, or if it was just intentional, I will not ever let him rent with Avis car rental and I will defer anybody from doing so especially at this location

I went to our family's home town for my mother's funeral service and burial. It was going to be…read morehard and I didn't want the responsibility of driving unknown paths. So I asked Brad from Corporate Cars of Fort Smith to help me out. Instead of using his service for the one day I was alone, I ended up relying upon him everyday. He was my hero! I strongly encourage you to call upon this family owned business for your needs. They will provide professional, quality, friendly service for you too.

From the owner: Tttttttttttttttttttttread more

Needed to a bulb replaced in my headlight. Very knowledgeable and the technician consulted with us…read moreabout everything. When I picked up my vehicle, I also received a detailed report on other things, like tire wear, fluid levels, etc. something I never received from a dealership! Will definitely be going back!

Spoke to Jason at Jody's on the phone on Friday morning around 10 a.m., just about getting my car…read moretowed to a dealer in town for a check engine light, and my car running rough. When I found out they also did repairs, he said they'd be able to get me in and get the diagnostic done on the day, which the dealer couldn't even touch it 'til Monday. So, I went with Jody's. They came and picked it up at my house, with a flatbed, within an hour, got it down there, did the diagnostic, did the fix, and were able to get the keys back in my hands by 4 p.m. The mouse-chewed wires unfortunately weren't covered under my platinum warranty, but they wouldn't have been covered at the dealers, either! I know I got my car back faster, and that the price was probably even a little lower, and I honestly couldn't be more pleased. Hopefully no more un-warrantied issues with my Nissan Kicks, but if I do, I'll have Jody's deal with them. Time to go get some mouse and rat repellent!

I called to schedule an appointment and the young lady said she would get back with me through text…read moremessages. She text to make sure that I was getting her messages I text her multiple times and never got an answer. They worked with my warranty and she said that they would cover it. I was extremely excited to get my vehicle in. I'm very disappointed.

I called The Car Clinic around 10:30 AM on a Monday and asked how much they would need to replace a…read moreburned out headlight bulb on my 2003 Toyota Tacoma. The person who had answered the phone asked me to hold while they looked up the cost of the bulb. After a minute or so they came back on the phone and told me that it would cost $15. I had already priced the bulb at 2 different auto parts stores and knew that the bulb would cost me around $13. I thought that $15 for the bulb installed was a great deal. I asked them when could they get to it and they said that afternoon any time after 1 PM. I arrived at The Car Clinic around 1:30 PM and by the time that I had parked next to the shop door a man was standing in front of my truck with the bulb. Within 5 minutes he had installed the bulb and when asked told me that I owed him $15. I paid him and left very happy to have found a auto repair shop that took care of what I needed for a very fair price. Highly recommended.