I agree. This locate does not deserve to display the Hertz brand. I too had an accident on the interstate. They brought a car to the wrecker location. I told the delivery person I was 4 hours from home on way to Atlanta. I would need to purchase a replacement car at my destination. I regularly rent Hertz one way. They did not disclose there were 2 different types of cars; 1) a local car that must be returned to the Ft Smith location and 2) one that can be one way and dropped at an alternate location.
The car they gave me was a local car even though I made it clear what my intention was. The vehicle had 49,000 miles, reeked of smoke, filthy seats, and had 1/8 tank of gas. After purchasing a car in Atlanta, I called Ft Smith Hertz to let them know I was returning the car to the Atlanta International Airport. I called all day Sat and Sun hearing the phone message "Please stay on the line, someone will be with you shortly" rather than stating the fact they close at noon on Sat, may not answer the phone in the morning even if they are there, and are closed Sun. Could their message not communicate that??
I had the car for 6 days 3 hours, paying the return bill at ATL for $315. Two weeks later I see a bill on my credit card for $1740.54. I immediately called the manager in Ft Smith. He said I had the local car and it bills at $200/day + tax. I told him I made it clear my intention of dropping off after purchasing replacement car and would have waited to rent a one way car. Why would I get in a $200/day car??? He didn't even listen. I had to keep asking if he was still on the line. He asked who the company was that I worked for to see how often they rented from him. I asked for a compromise. He said no. He then said it was billed to my credit card 3 weeks ago, I should have called sooner. I told him it was a stealthy charge. I WAS NEVER PROVIDED A BILL OTHER THAN THE 315. BILL AT ATL. I just chanced across the bill on my credit card statement. Mr Ft Smith manager had my email address. I had to call corporate to get a bill.
I've asked for an arbitration by Hertz corporate and told them he reflected VERY POORLY on their brand.
Though arbitration is pending, others need to be warned of their unscrupulous, unfair and dishonest business practices. They are not nice or fair people to deal with. read more
