I need a bleach bath after staying here!!…read more (Zero stars for cleanliness) (Zero stars for service) (Zero Stars for ambience) No explanation needed Read previous reviews No food by 6:30 am Disgusting rooms Terrible service Will be reporting to Arkansans Health department

Clean your rooms. Before grilling a patron about pets try getting rid of some of your own bugs. You…read morecould also do a little maintenance around the place. It was dreadful. I would not recommend this to my worst enemy. The breakfast looked so nasty. I wouldn't have eaten it even if I hadn't found a bug after driving for many hours my husband and I just wanted to sleep. We didn't have time to change rooms, even if we wanted to or were offered it.

Extremely Disappointed - Unsafe Room Conditions & Poor Management…read moreWe stayed at Holiday Inn Express Van Buren-Ft Smith Area in July 2025, and it was an incredibly frustrating experience. We booked two rooms, but one had no working air conditioning, with 97° weather outside and even hotter inside, it was completely uninhabitable. We had an infant with us, and when we asked for help at the front desk, we were told no other rooms were available. So, our entire group was forced to squeeze into one room for the night. To make things worse, we checked in just before 2:00 a.m., and housekeeping knocked on our door at 8:15 a.m. because the front desk clerk checked us out 5 minutes after we arrived. The noise woke everyone, including our baby, after a long night of travel. I attempted to resolve this with hotel management. The front desk initially told us the manager would call us, but that call never came. When I called the corporate office myself, the manager argued with me and then hung up. Completely unprofessional. I've now had to dispute the charges with my credit card company because the hotel charged me for both rooms, including the one we could not use. Based on the poor service, unsafe conditions, and total lack of follow-up, I would not have anyone stay here! I expected better from Holiday Inn Express and IHG. I do not recommend this location. After reading several other reviews looks to be the MO for this location! RIP OFF!

The hotel was clean, fresh and new. The beds were very comfortable, bathrooms were clean and nice…read more We stayed on the first floor, and it was a little noisy as people walked around upstairs. The air conditioning in the room was loud every time it came on. Otherwise accommodations were pleasant and the room was quiet.They serve a typical free hotel breakfast nothing exciting, but very convenient. We would stay again, next time we are in town

Awful. Reminds me of a skid row tenement. Do not stay…read morehere, there is no security, the doors don't lock properly. Room 109 where I stayed the locks were broken on both doors (one door opens to the parking lot, the other to the smelly hall. It wasn't that cheap, for $40 more you can stay at a hotel where you can be fairly safe. I slept with furniture blocking each door and my pistol under my pillow.

The hotel was dirty and unwell kept. They gave us a smoking room even though we didn't ask for one…read more There were holes in the ceiling and the walls. Furniture was moved and behind the bed. Wouldn't recommend unless you don't care where you sleep at night.

Loved it here, drove in late, looking like a zombie from driving all day. Front desk guy helped me…read moreand treated m so politely. I scored the last available room!!! Slept like I was on a cloud in a super comfortable bed. Slept 6 hours, the same cool guy at reception gave me a breakfast bagel to go. I was off again to keep driving. I had a long drive so was happy to find this beautiful Hilton and get my honors points Thx for a great stay

Emma was great! There was an issue in our room and she moved us to a better location within…read moreminutes, after communicating with the manager. And did it with a smile.....in a kind and empathic way. Thanks Emma!

I recommend this very unique and very nice hotel. Our room was very big and the matters and pillows…read morewere comfortable. The grounds are nice and the staff were courteous.

We went to a wedding here on a beautiful November afternoon, and this place is just wonderful. I…read morewasn't able to see the entire breadth of the grounds, but what I did see was a truly elegant experience. The drive up to the Inn is pretty easy-- you get off the highway, go through a couple neighborhoods and you're there. It's completely enclosed in trees (even though it's right around the corner from the U of A stadium), and they offer a decent size parking lot for your parties to park. The only thing that is slightly confusing is that there is no one there to guide you where to go. There was more than one wedding going on the day that we were there, and although there are signs that guide you where to park, there aren't signs guiding you to where your party is located. But regardless of that, when you walk up to the Inn itself, there is a beautiful fountain and quaint landscaping that surrounds a circular driveway. The porch on the building is superb-- something right out of the old south, complete with ceiling fans and all. They offer seating on the porch as well as a TV! Our party was located around the porch on a flagstone porch that led into a dining room. On the flagstone porch they had the wedding chairs set up and a nice little set up for the bridal party to stand under. When the ceremony was over we had to carry the white chairs ourselves (kind of ghetto in my opinion) into the dining area to eat. Inside the dining room, they offered a nice fall-esque set up on each table complete with candles and pumpkins. The food was all buffet style with southern food and finger food, which was brought in by the bridal parties. The place was really nice overall, especially for outdoor weddings-- if you're a spectator. I'm not sure how the process went for the booking of the wedding. But I was pleased as a visitor.

They offer reservations on third party websites but then they will not have a room for you when you…read moreget there. When you arrive chances are you'll be waiting for an hour before someone shows up at the front desk. The employees will blame you for their poor management and their rooms smell like farts. Overall a terrible experience I recommend staying somewhere in Clarksville instead as they have better management and cleaner rooms.

Very friendly staff. They extended our check out as long as we needed while our car was broken…read moredown. Great place to stay.

Pleasant stay, very kind management. Quiet. Mill history ties into Civil War. Clean and tidy!…read more15 mins from Northwest Medical Center Springdale. Was convent for hospital visits!! Extra touch included ... soft toilet paper. Not the truck stop kind. We will be back.

Carly saved our night! We arrived at 8:00 pm on Monday. We…read morewere told our (confirmed) room wasn't ready. Odd ( at 8:00 pm) but, we headed to bar with our bags to wait. Bummer. Enter Carly, the bartender. A lovely lady who has an incredible work ethic. She heard our story once and she was off, back with Mike ( also awesome) and within Minutes a Manager appeared with apologies and a room. Thank you Carly and everyone that helped. Casino and room both outstanding as always.

Stayed the night here on our way east. Was a little concerned since it wasn't even 4 stars. The…read morerate was decent but it was a weekday. The lobby is nice when you enter. There is also plenty of parking and there is a parking garage if needed. The staff was friendly and check in was quick. We got to the room and was pleasantly surprised. The room is decent size and is nicely done. The room is reminiscent of a Vegas style room. There are also plenty of outlets for charging bedside. Didn't really come for casino but it is also nice. A little small but modern with modern slots. The only knock is lack of restaurants. They only really have one restaurant and it's closed on Wednesday. Not sure why it's not open 7 days a week in a casino. They also have a grab and go but the kitchen wasn't open when we went down around 7. Went to the diner across the street. As far as a hotel I'd stay here again for sure.

We ate at the restaurant the view and food was amazing. They had a BBQ buffet that was out of this…read moreworld and the price was reasonable. Great place to enjoy a motorcycle ride and lunch.

My husband had the salad buffet and the soup on the buffet. He said that was good but the Caesar…read moresalad with crispy chicken was the worst I have had anywhere. If it wasnt for my husband, I would have asked them to take it off our bill. There were only 4 to 5 tables occupied during our visit and the food took a long time to come out and we had to go looking for the waiter to pay our bill. Nice setting, great views but the food is definitely a weak point.