The room was nice, they came in and cleaned each day. The pool is heated, the hot tub was down,…read morewhich was disappointing, but the pool made up for it. The breakfast was amazing and the servers were very nice. Everything went well. Would definitely stay here again.

Checked in got up to the room AC didn't work was told I had to wait 15 minutes so went for a walk…read more Came back AC still not working. They exchanged my room then in the morning got a phone call from the front desk stating that they were turning the water off and I had 10 minutes to take a shower started running the water and the water shut off. I had to go to another room on the other side of the hotel to take a shower. The carpets in that hotel are disgusting. Doesn't look like they've ever been cleaned the couch in my room didn't wanna sit on because it was filthy. Stay away from this hotel.

Clean and convenient to the city with great service folks and a nice comfort feel to the property…read more They have a pool on site and it was very nice too. The prices are reasonable and it's close to walking to several restaurants and the grocery store plus the post office .

Convenient location with a friendly and helpful staff. Room was very clean and the furniture showed…read moreno signs of wear; perhaps it was recently replaced.

Beautiful stay! Was in the Blushing Rose suite on the second floor. Felt very safe with the…read moreneighborhood and area. I do wish the rooms had a mini fridge but that's okay, there is a large fridge and microwaves available in the gaming / common room which itself is a nice perk! Loved all the coffee nooks -was a nice thought! I'm bummed there's no breakfast anymore under the new ownership but by no means does it take away from the stay. Was so cute, clean and I'd stay again if I find myself in the area.

What a lovely place to stay. If you're looking for clean and…read morecomfy you have come to the right place!

The front desk Manger was amazing…read more She helped me with issues I was having on the Mobil app and was able to offer me an early check in

Should not even do one star the customer service nonexistent!!!…read more I booked a trip on 11/16 for December 9 through the 13th. A four day trip in which I selected this hotel because it was close to my friend I my plans changed within 24 hours I immediately tried to cancel the next day ! Keep in mind they have three weeks in advance notice and they did not want to waive the cancellation fee and accept my cancellation. Ridiculous !!!!! when it wasn't even 24 hours. Scummy business and then I called to ask a question horrible customer serviced told me because I booked through Expedia to just deal with them and that they would they would be in communication. This is not how you do proper business. It was less than 24 hours notice that I tried to cancel because my plans have changed for a trip that was upcoming three weeks in advance. I would understand if the trip was the next day and take my losses, but this is BS. I will never ever stay at one of these hotels, and I will badmouth your company to everybody that I know. POS. Given the climate of the world and you're gonna be a scummy scummy company. Where is the customer service rating at a 3.5 it should probably be a two or one. You shouldn't even be in business.

From the outside, the hotel seems like it would be dated. The saying, "looks can be decieving"…read morerings so true here. The rooms are clean, the bedding comfortable, cozy, modern, and relaxing. I love the rooms all have a fully stocked kitchen with a refrigerator, stove, and oven. There's also an individual coffee maker and a small toaster. They have an impressive breakfast spread that runs 7am-10am everyday. The gym is well equipped and the pool is a fair size compared to other hotels at similar price points. The hotel is dog friendly, which I love being a dog lover, myself. I deducted a star because to enter the hotel, a person has to swipe their card a good 20x before being able to enter. My TV didn't work, which was not that big of a deal to me, but I could see how that might be a big deal to others. They are also short 2 dollies, which again nbd to me. But again, might be a hassle if you're having to wait to unload your luggage, especially if the person in front of you chooses to doddle. It's right across the hospital and surrounded by plenty of eateries and within a few miles of all sorts of shopping. I'd definitely recommend this hotel to anyone looking to stay in Fort Smith, AR

This is an older Residence Inn. I noticed some of the reviews complained that the hotel needs…read morerenovation. You will be happy to know it's getting that and it's almost finished. We stayed in a one bedroom which was pretty and comfortable, but small. A little more space might have been good if we were staying more than one night, but it served our needs. We got a good nights rest and a decent breakfast. The man at the front desk was extremely friendly and helpful. My only complaint is lack of a salad bowl. We had to use a cooking pot to toss our salad. It worked. It might have been a problem if we were cooking something we needed the pot for.

They renovated this property about a year ago after a fire on site. The property wasn't destroyed…read morebut Jn sure they used the chance to do the refresh of the property due to the fact that they needed to be down and cleaning the smoke and water damage anyway. It's clean and convenient and has friendly folks that run the place and they have a pool.

This place is a dump....plain and simple…read more When you walk into the lobby, you are greeted by the stench of sewage......fitness center was closed (I was OK with that as it was vacation), hot water in the room was not hot. Perhaps this would have explained the new water heater in the hall next to the elevator. The pool was a lovely shade of green, which would have been OK I guess if it was a green pool, but since it was blue, this is a problem......

I'm a top status Hilton and Marriott guy who travels for work pretty much weekly…read more I've been trying to find a go-to hotel on this side of town after picking up a new customer and needing to be in FS every couple of weeks. I wasn't impressed by anything the other two had to offer, so I stayed here on a whim. Very impressed. Very clean and well appointed. Very comfortable. The WiFi was a little slow once the hotel filled up. That's the one downside I experienced.

Excellent employees and owners who go out of their way to make your stay wonderful…read more The kitchen employees were friendly and worked so hard constantly cleaning. I left a tip I will be returning again and again!!!

Clean and convenient - staffed by friendly folks who are helpful too. Great rooms and nice…read moreamenities. Indoor pool and fitness facility plus kitchens in every room.

The hotel has a weird odor. Smells like mold throughout the hotel. You can smell it a lot in the…read morelobby and hallways. My room had a burning candle smell, I sprayed air freshener to get rid of the smell. They really should find the source of that odor. Room overall was clean and staff was nice

This hotel is the place of choice for the senior executives visiting Fort Smith to visit my…read moreemployer. I have stayed at this property, as well, with my family. It is clean and nicely appointed. The breakfast/dinner meal options are good and reasonably priced (or free). The on site staff are friendly and helpful and the hotel is convenient to the adjacent convention center and also sits right in the historic downtown area. Restaurant options are within walking distance from the hotel, as well.

Comfortable room; clean; classy decor. Super friendly staff. My wife and I had been on a…read morefour-week road trip when we finally arrived at 9 pm after a 60-minute battle with an Arkansas thunderstorm. Our spacious, warmly-decorated room felt like home. Great quiet night's rest.

I love the hospitable, friendly and eager to please attitude of owner and staff…read more Welcome Suites is a great hotel and an alternative to the multi-national chain hotels. I support local businesses by staying here when possible. Support your local merchants !!!!!!

was treated very bad after they lost my payment see for yourself here is a video of it…read morehttps://www.youtube.com/watch?v=N-7vke5Glco