Pros - every person we interacted with who worked there was outstanding!…read more The room was clean and maintained. We felt safe and the parking lot is well lit so I wasn't too worried about the car. Was easy to access and is exactly what you need for a spot to sleep while on a road trip. Cons - felt a little dated and the curtains don't sit close enough to the wall to block the light.

Unfortunately, our stay was a nightmare from the moment we arrived until the moment we left…read more Check-in took, and I am not exaggerating, THIRTY MINUTES. The woman behind the desk said she "couldn't find" our reservation in the system, but that she did have it in their email (we had reserved and pre-paid for two nights on their website directly earlier that day). She couldn't figure out how to check us in despite all of this, and had to call a couple of people to help her out. The first person didn't answer, and the second finally was able to walk her through her job, but in the meantime quite a line was forming behind us. We had been traveling all day and were super tired, she could have just given us a key and sorted out her software issues later, but we were forced to stand there and wait while she complained about how much she hated computers, and then proceeded to NAME all of the other reservations out loud to me, twice (first and last names!). Why she did this is beyond me, and is probably some sort of privacy violation. When we eventually got into our room, which we were told was a non-smoking one, this was clearly false as it reeked of cigarette smoke and there were even burn holes in the bedspread! At this point we didn't want to bother with switching rooms given how hard it was to get this one, so we just dealt with it. The the next day while we were out, we get a voicemail from them saying that checkout was at 11 and it was now 11:19 and that our stuff was still in the room, asking when we would be checking out. Well, given we had a two-night stay, we would be checking out the next day, obviously. She stared at my reservation for 30 upon checking us in, so should have known that. Or she could have double-checked it before calling me and complaining. So we called them back to clear it up, but come on! After we got back to our room, we found that they had deactivated our keycard DESPITE KNOWING that our reservation was for two days (we had a whole phone conversation about it only hours earlier). We had to go to the front desk, again, and get it reactivated. When we were finally permitted back into our room, the maid had clearly been there, but other than to spy on us, I'm not sure what she did. The bed was made, but the trashes were still full, the towels had not replaced, etc. Not a proper turndown in any way shape or form. At this point we are starting to lose our minds, but still holding our tongue. The real cherry on top of all of this is that at 7:30am the next morning, some random woman, WITHOUT KNOCKING or announcing herself, just burst right into our room waking us up and scared the bejesus out of us!!! Without even attempting to explain who she was or what she was doing there, she just ran away! We called down to the front desk to see what the hell was going on. We were told she was there to "do repairs" and "got the wrong room", although she wasn't wearing any kind of uniform and was not carrying tools. I mean, who does this!? Even housekeeping will at least knock first, or tell you who they are and what they want. Unbelievable!!! We were so glad when it was finally time to go at the proper time and on the proper day, but when we tried to check out there were issues there as well. There was no-one at the front desk for some time, then finally the same woman who checked us in came out and started complaining about how she wasn't even supposed to be on the clock yet but would check us out anyways, and then someone else finally showed up to do their job and relieve her from the process, but at that point we were so fed up that we finally did complain (and if anyone wants to dispute any of this, there is plenty of camera footage to review because there was a spy camera right on the checkout counter, about chest-high, which is insanely creepy and gross!). At no point during any of this did any of the staff or management offer any kind of solutions or options to offset the issues with our stay. The most we got was some half-apology but no offers of a refund or even a partial refund or anything whatsoever. We have actually stayed at this property before and had no issues, but this time it was just a complete disaster. We will NEVER be returning to this rundown hotel that is staffed by grossly incompetent people who couldn't care less about any of the problems they were causing to their guests. Travelers beware, avoid at all costs!

Carly saved our night! We arrived at 8:00 pm on Monday. We…read morewere told our (confirmed) room wasn't ready. Odd ( at 8:00 pm) but, we headed to bar with our bags to wait. Bummer. Enter Carly, the bartender. A lovely lady who has an incredible work ethic. She heard our story once and she was off, back with Mike ( also awesome) and within Minutes a Manager appeared with apologies and a room. Thank you Carly and everyone that helped. Casino and room both outstanding as always.

The place reeked of cigarettes. We never got past the front of the building. We ate at the all you…read morecan eat buffet. That was great! We stayed one night. The king size bed was hard like a rock and the pillows were very uncomfortable.

Wyndham Downtown - Fort Smith…read more A pleasant stay experience. Friendly staff. Hotel offers 255 Rooms & Suites. EXTERIOR: The hotel offers parking onsite and on the streets, front and back. If you are staying here for a convention, the Fort Smith Convention Center is located right next door and can be accessed from the outside of the hotel or the inside. If you're staying at the hotel, the easiest way to access the Convention Center is go past the breakfast area through the glass doors. LOBBY: The lobby is large and grand when you enter. The Check-In Desk is on the right side of the entrance. The lobby is spacious and offers plenty of seating places to lounge around. It was nice and clean. My only thing I would have to say is it has a strange water chemical smell when you first walk in. But, once you go past the elevators you notice a nice waterfall. ROOM: My King Room was really nice, spacious and clean. I spent two nights here. My bed was very comfortable and sheets were clean. Pillows were comfortable too. The only thing this room did not have was a microwave or fridge. It was not a big deal with me because I ate out at Thai Curry Restaurant that was five-minute walk. They have really good Authentic Thai Cuisine. If you are staying long term at some of the rooms, be mindful that your room may not have a fridge and microwave. Always double check with front desk and depending on how busy the hotel is, you may be able to get a different room to accommodate you the best. BATHROOM: I really liked the bathroom. It had a beautiful LED Vanity Mirror with decent countertops space. My shower was double glass doors, stand up shower and no issues. The shower water pressure was good. They offered generous amounts of towels. If you need more, the front desk was very friendly, no fuss and helpful when I needed more. BREAKFAST: Breakfast is available as a separate cost or with your room rate. When you check in, you will receive breakfast coupons for the number of days of your stay. Breakfast buffet is only offered when the hotel is busy with larger events. I stayed here when it was less people, so I was not able to take advantage of their breakfast buffet. First morning, I ordered House Omelette - Sausage & Cheese Omelette with house potatoes and wheat toast. It was very delicious and generous portion that I couldn't finish it. The service was fast and friendly. The second morning I ordered, House Omelette - Bacon and Cheese with house potatoes. I did not receive toast, nor was I asked if I wanted toast. Compared to the first morning, the waitress was more friendlier and curtious. The waiter on my second morning was decent but I felt he lacked customer service. FITNESS & WIFI: I was able to get a workout done at their Fitness Center. It was spacious and the equipment is provided by Life Fitness. WiFi through the room and hotel worked good, not great. OVERALL: I had a nice experience and enjoyed my stay. The front desk staff were nice and everyone else I came in contact with. I would certainly stay here again. It does have some things that are dated, but I'm ok with it, as long as they keep up the cleanliness on it. I would recommend this hotel if you're visiting Fort Smith.

This place is awful. We expected so much more as the reviews were not bad and it has 4 stars. Our…read moreroom smells musty and terrible and is incredibly dirty. There are stains on the sheets and it is absolutely awful. So gross. I don't want my feet to touch the nasty floor. I would not recommend this place to anyone. I hope I can sleep in this nasty filthy bed.

This hotel is the place of choice for the senior executives visiting Fort Smith to visit my…read moreemployer. I have stayed at this property, as well, with my family. It is clean and nicely appointed. The breakfast/dinner meal options are good and reasonably priced (or free). The on site staff are friendly and helpful and the hotel is convenient to the adjacent convention center and also sits right in the historic downtown area. Restaurant options are within walking distance from the hotel, as well.

Comfortable room; clean; classy decor. Super friendly staff. My wife and I had been on a…read morefour-week road trip when we finally arrived at 9 pm after a 60-minute battle with an Arkansas thunderstorm. Our spacious, warmly-decorated room felt like home. Great quiet night's rest.

Clerk was rude. And stated she did not have rooms available (4 cars in lot at that time and all…read morenight) I offered to get another hotel. But then the manager called and a room suddenly became available. Continental bkf offered in the ad. But office was closed when I got up in the morning-no bkf. But that was ok, I couldn't wait to get out of there. also stated free wifi, but the clerk did not bother to give it to me--to tell the truth I was a little afraid to ask. I guess everyone needs a " bates hotel" on a road trip. :)

This was the nastiest place I have ever been in. There was 3 cockroaches by the beds and there was…read morestains on the beds. This was so gross we had to leave. The room spelt like dog pee. The women at the ground desk was rude

small. dirty. general mgr is a jerk. Weak drinks that cost too much. Go somewhere... anywhere…read moreelse. Maybe pocola. Pooro customer service

From the owner: Experience the best casino near Roland, OK at Cherokee Casino Roland. With hundreds of electronic…read moregames, live table action, and a vibrant poker room, it delivers nonstop excitement. Paired with on-site dining, live entertainment, and comfortable hotel accommodations, it's your go-to destination for the best casino experience in the region.

Clean and we'll kept. Perfect place to give the dog a break from travel and even have a picnic with…read moreFido if you want to. Water fountains for dogs and for people too. Just a nice place to park for a bit when you're a weary traveler.

Traveling westbound, I stopped here for an overnight with my RV in tow. I ended up parking in the…read moreBIG truck area due to the length of my towed house on wheels. Very nice facility and it was kept up and clean. Sadly, they had closed by the time I had stopped but I did get to peek in the windows of the information center! Bathrooms were of course accessible and open. Plenty of RV and BIG RIG parking. There is a dump station (which I did use) with non-potable water. You MUST go into the RV parking area to access the dump station. If you decide to park in the BIG RIG parking area, you will not be able to access the dump station as you exit. I discovered this after I had parked. Being creative, I parked in the first BIG RIG spot and the following morning, I just backed out until I could access the RV and vehicle lane and then made my way to the dump station. Trash cans were emptied and the parking lot is well lit (although one set of lights as you drove in was not operational) but there was still plenty of light for safety. I tow a 40' rig and had no problem getting in or out of the dump station area. Also, this rest stop is easy on and off of the interstate. One of the nicer rest stops I've overnighted at.

I've been staying here for a little over a month now and have had no problems with anything. Owners…read moreand workers are nice people, room is nice, wifi good, and location is a plus due to downtown is right around the corner.

The 2 stars is for the bed and for the appearance of the room being better than I thought it would…read morebe. A few things though: * No conditions provided, only shampoo * There was an extra random lamp just sitting on the desk not plugged in (it looked like they forgot it there) * Bring ear plugs, so much noise from the street. And not normally driving noise. Like street raising noise. Constantly. If it was just those things, I would actually rate it more like a 3.5. BUT the biggest concern was safety - especially traveling as a woman solo. I was in room around the corner from the office and directly facing the street. Being ground floor just steps from a busy street was a bit concerning, but whatever, it happens (although based on the number of cars in the parking lot there were plenty of other options). However, when I get inside it's pitch black and the light switch by the door doesn't do anything. The only way to turn on the lights is to leave the door open (facing the busy street, so anyone could just come in) while trying to find your way to the nightstand to turn on a light. The next concern was that my "safety latch" didn't exist (ironic with the posted sign telling you to use it). Thankfully, I travel with my own portable deadlock that I could insert into the door to act as my own safety measure. The video shows you the ironic sign, an attempt to use the non existent safety latch, and just how close you are to a busy street. Like I said, bed was nice. But I did not feel safe.

The first room we were assigned smelled smoky so we went back to the lobby to request a new room…read more(which I've never done before- I'm pretty forgiving). The next room had a musty smell but I figured we could tough it out for one night. Room seemed moderately clean. But then I realized it wasn't... the bathroom mirror was splattered. There were hairs in the sink and stuck to walls and the door. THE TOILET SEAT HAD A BIG SMUDGE OF SOILED-NESS ON IT. The pillowcases had smudges. The room wasn't super quiet. The AC system is insanely loud and old. It's walking distance to some restaurants and other things to do. Unfortunately we are in town for the eclipse and don't have a ton of other options due to things being fully booked and very pricey.

Just got off the phone with Makala, and she was fantastic ***** stars. I had some concerns about an…read moreupcoming trip that was split between two Diamond accounts, she took care of all my questions and she is a real asset to Wyndham Hotels in general. Kudos....