The room was nice, they came in and cleaned each day. The pool is heated, the hot tub was down,…read morewhich was disappointing, but the pool made up for it. The breakfast was amazing and the servers were very nice. Everything went well. Would definitely stay here again.

1-2024: Tony & I took a 2 week trip out west and began our adventure by spending first night at the…read moreHampton Inn at Fort Smith Arkansas. It is a very lovely hotel. The staff was very friendly and accomm odating to both myself & my hubby. They were quickly answer questions and assist with directions. Definitely recommend staying here. Great facilities, large indoor pool and hot tub, indoor areas nice. Great hot and cold breakfast options!!

Convenient location with a friendly and helpful staff. Room was very clean and the furniture showed…read moreno signs of wear; perhaps it was recently replaced.

The room feels like a breath of fresh air spotless and inviting. The staff manager goes above and…read morebeyond, creating an incredibly welcoming atmosphere that makes me feel right at home.

Came in during one of the worst rain storms I've ever been in, Sam met us at the door and gave us…read moreinstructions on what to do if the storm escalated. Big thanks to Sam! Beautiful mansion that has been put together so tastefully and the room we rented was clean and well appointed. As a fan of history and architecture you can't go wrong. Nice coffee bars in the common areas and spent a few moments on the way out chatting with the other guests. Loved our stay and will be coming back on our return trip

What an amazing overnight stay! Although there is no staff on the property, we were provided very…read moretimely and easy to follow instructions to enter the front door and our room, Treasured Mist. Our room/ bathroom was very clean and well kept, with great bath towels and water pressure in the shower. The bed was comfy and my daughter enjoyed watching TV in bed. Coffee was available in the mansion, thank you, thank you, and we also visited the donut shop next door for a morning bit to eat. We were towing a small U Haul trailer and had no problem in the parking lot although this likely depends on where other cars are parked...we arrived with only 2 other cars in the lot and others arriving after us seemed to give us an easy way out in the morning. We would definitely return and we will definitely recommend to friends and family visiting Fort Smith or those just passing through like we were, it was not far off Interstate 40.

Should not even do one star the customer service nonexistent!!!…read more I booked a trip on 11/16 for December 9 through the 13th. A four day trip in which I selected this hotel because it was close to my friend I my plans changed within 24 hours I immediately tried to cancel the next day ! Keep in mind they have three weeks in advance notice and they did not want to waive the cancellation fee and accept my cancellation. Ridiculous !!!!! when it wasn't even 24 hours. Scummy business and then I called to ask a question horrible customer serviced told me because I booked through Expedia to just deal with them and that they would they would be in communication. This is not how you do proper business. It was less than 24 hours notice that I tried to cancel because my plans have changed for a trip that was upcoming three weeks in advance. I would understand if the trip was the next day and take my losses, but this is BS. I will never ever stay at one of these hotels, and I will badmouth your company to everybody that I know. POS. Given the climate of the world and you're gonna be a scummy scummy company. Where is the customer service rating at a 3.5 it should probably be a two or one. You shouldn't even be in business.

The front desk Manger was amazing…read more She helped me with issues I was having on the Mobil app and was able to offer me an early check in

From the outside, the hotel seems like it would be dated. The saying, "looks can be decieving"…read morerings so true here. The rooms are clean, the bedding comfortable, cozy, modern, and relaxing. I love the rooms all have a fully stocked kitchen with a refrigerator, stove, and oven. There's also an individual coffee maker and a small toaster. They have an impressive breakfast spread that runs 7am-10am everyday. The gym is well equipped and the pool is a fair size compared to other hotels at similar price points. The hotel is dog friendly, which I love being a dog lover, myself. I deducted a star because to enter the hotel, a person has to swipe their card a good 20x before being able to enter. My TV didn't work, which was not that big of a deal to me, but I could see how that might be a big deal to others. They are also short 2 dollies, which again nbd to me. But again, might be a hassle if you're having to wait to unload your luggage, especially if the person in front of you chooses to doddle. It's right across the hospital and surrounded by plenty of eateries and within a few miles of all sorts of shopping. I'd definitely recommend this hotel to anyone looking to stay in Fort Smith, AR

This is an older Residence Inn. I noticed some of the reviews complained that the hotel needs…read morerenovation. You will be happy to know it's getting that and it's almost finished. We stayed in a one bedroom which was pretty and comfortable, but small. A little more space might have been good if we were staying more than one night, but it served our needs. We got a good nights rest and a decent breakfast. The man at the front desk was extremely friendly and helpful. My only complaint is lack of a salad bowl. We had to use a cooking pot to toss our salad. It worked. It might have been a problem if we were cooking something we needed the pot for.

This place is a dump....plain and simple…read more When you walk into the lobby, you are greeted by the stench of sewage......fitness center was closed (I was OK with that as it was vacation), hot water in the room was not hot. Perhaps this would have explained the new water heater in the hall next to the elevator. The pool was a lovely shade of green, which would have been OK I guess if it was a green pool, but since it was blue, this is a problem......

I stayed here overnight while traveling. Great comfort to have a clean room and good amenities…read morewhile traveling. No issues of any kind on my stay and that is greatly appreciated.

This is clean and fairly newer property that is located close to the airport. The rooms are nicely…read moreappointed and they offer a breakfast each day. The staff are friendly and the property offers all the expectations of a Holiday Inn property.

I had a very good hotel stay. The staff were extremely friendly and helpful, and my room was very…read moreclean and comfortable. The hotel has a complementary breakfast, it was delicious. I also received great service from the breakfast staff. This hotel is located very close to the Fort Smith Airport. I would definitely stay here again.

Clean and convenient - staffed by friendly folks who are helpful too. Great rooms and nice…read moreamenities. Indoor pool and fitness facility plus kitchens in every room.

The hotel has a weird odor. Smells like mold throughout the hotel. You can smell it a lot in the…read morelobby and hallways. My room had a burning candle smell, I sprayed air freshener to get rid of the smell. They really should find the source of that odor. Room overall was clean and staff was nice

This hotel is the place of choice for the senior executives visiting Fort Smith to visit my…read moreemployer. I have stayed at this property, as well, with my family. It is clean and nicely appointed. The breakfast/dinner meal options are good and reasonably priced (or free). The on site staff are friendly and helpful and the hotel is convenient to the adjacent convention center and also sits right in the historic downtown area. Restaurant options are within walking distance from the hotel, as well.

Comfortable room; clean; classy decor. Super friendly staff. My wife and I had been on a…read morefour-week road trip when we finally arrived at 9 pm after a 60-minute battle with an Arkansas thunderstorm. Our spacious, warmly-decorated room felt like home. Great quiet night's rest.

I love the hospitable, friendly and eager to please attitude of owner and staff…read more Welcome Suites is a great hotel and an alternative to the multi-national chain hotels. I support local businesses by staying here when possible. Support your local merchants !!!!!!

was treated very bad after they lost my payment see for yourself here is a video of it…read morehttps://www.youtube.com/watch?v=N-7vke5Glco