Extremely Disappointed - Unsafe Room Conditions & Poor Management…read moreWe stayed at Holiday Inn Express Van Buren-Ft Smith Area in July 2025, and it was an incredibly frustrating experience. We booked two rooms, but one had no working air conditioning, with 97° weather outside and even hotter inside, it was completely uninhabitable. We had an infant with us, and when we asked for help at the front desk, we were told no other rooms were available. So, our entire group was forced to squeeze into one room for the night. To make things worse, we checked in just before 2:00 a.m., and housekeeping knocked on our door at 8:15 a.m. because the front desk clerk checked us out 5 minutes after we arrived. The noise woke everyone, including our baby, after a long night of travel. I attempted to resolve this with hotel management. The front desk initially told us the manager would call us, but that call never came. When I called the corporate office myself, the manager argued with me and then hung up. Completely unprofessional. I've now had to dispute the charges with my credit card company because the hotel charged me for both rooms, including the one we could not use. Based on the poor service, unsafe conditions, and total lack of follow-up, I would not have anyone stay here! I expected better from Holiday Inn Express and IHG. I do not recommend this location. After reading several other reviews looks to be the MO for this location! RIP OFF!

The hotel was clean, fresh and new. The beds were very comfortable, bathrooms were clean and nice…read more We stayed on the first floor, and it was a little noisy as people walked around upstairs. The air conditioning in the room was loud every time it came on. Otherwise accommodations were pleasant and the room was quiet.They serve a typical free hotel breakfast nothing exciting, but very convenient. We would stay again, next time we are in town

Pros - every person we interacted with who worked there was outstanding!…read more The room was clean and maintained. We felt safe and the parking lot is well lit so I wasn't too worried about the car. Was easy to access and is exactly what you need for a spot to sleep while on a road trip. Cons - felt a little dated and the curtains don't sit close enough to the wall to block the light.

The rooks are clean. Like spotless clean, the lady that runs the front desk is verrrry nice…read more Excellent customer service. Unfortunately that's where the pros end, the rooms are a bit dated, very 90s, the bed....the bed is about as comfortable as my truck seat. I would have been better off sleeping on the carpet. The proximity to the interstate also makes for a semi loud room early in the morning and late at night. Honestly if the bed was comfortable I'd had given this place 3 stars.

Convenient location with a friendly and helpful staff. Room was very clean and the furniture showed…read moreno signs of wear; perhaps it was recently replaced.

The room feels like a breath of fresh air spotless and inviting. The staff manager goes above and…read morebeyond, creating an incredibly welcoming atmosphere that makes me feel right at home.

Carly saved our night! We arrived at 8:00 pm on Monday. We…read morewere told our (confirmed) room wasn't ready. Odd ( at 8:00 pm) but, we headed to bar with our bags to wait. Bummer. Enter Carly, the bartender. A lovely lady who has an incredible work ethic. She heard our story once and she was off, back with Mike ( also awesome) and within Minutes a Manager appeared with apologies and a room. Thank you Carly and everyone that helped. Casino and room both outstanding as always.

Stayed the night here on our way east. Was a little concerned since it wasn't even 4 stars. The…read morerate was decent but it was a weekday. The lobby is nice when you enter. There is also plenty of parking and there is a parking garage if needed. The staff was friendly and check in was quick. We got to the room and was pleasantly surprised. The room is decent size and is nicely done. The room is reminiscent of a Vegas style room. There are also plenty of outlets for charging bedside. Didn't really come for casino but it is also nice. A little small but modern with modern slots. The only knock is lack of restaurants. They only really have one restaurant and it's closed on Wednesday. Not sure why it's not open 7 days a week in a casino. They also have a grab and go but the kitchen wasn't open when we went down around 7. Went to the diner across the street. As far as a hotel I'd stay here again for sure.

Stayed at Twinlakes Inn for two nights in mid-May 2016. Excellent service from the staff and above…read moreaverage room quality. I highly recommend staying at this place if you're going through the area.

Loved it here, drove in late, looking like a zombie from driving all day. Front desk guy helped me…read moreand treated m so politely. I scored the last available room!!! Slept like I was on a cloud in a super comfortable bed. Slept 6 hours, the same cool guy at reception gave me a breakfast bagel to go. I was off again to keep driving. I had a long drive so was happy to find this beautiful Hilton and get my honors points Thx for a great stay

Emma was great! There was an issue in our room and she moved us to a better location within…read moreminutes, after communicating with the manager. And did it with a smile.....in a kind and empathic way. Thanks Emma!

The air was moist and smelled of mold in the room. The beds and pillows were very uncomfortable. We…read morehad a drawer that kept opening itself and wouldn't stay closed. The door to the pool was difficult to operate and the entire entry way was soaking wet. The pool was cold, but seemed relatively clean. The workout room was small but also adequate for our needs. Breakfast was good with plenty of options, but the half and half for the coffee smelled spoiled.

Pleasant and quite stay. Super friendly front desk attendant, check-in was super fast…read more Rooms are large, nice comfy king bed with pillows marked Soft or Firm which is nice. Our room had mini fridge, microwave, coffee maker, pull out sofa bed and work desk. It has indoor pool, small workout room and a decent morning breakfast. If in Tahlequah, highly recommend staying here, plus McD's is next door.

Wife and I booked a full week here for the Cherokee holiday…read more The room was large, clean and comfortable. It had all the usual amenities, and for a long stay those little things really matter. The breakfast was great- with nice choices every day. The 24 hour fresh coffee was outstanding, as my wife and I are coffee people. Coffee is our love language. The staff are very friendly and professional, making our stay excellent.

We thought our weekend experience would be enjoyable, but unfortunately while walking to our room…read moreit smelled like urine. Carpet dirty, looked like they haven't been vacuumed. Only ice maker is on the 2nd floor. Had to call and ask multiple times for towels. Found mold in the ice bucket lids. When a new one was given it was full of dust I washed it myself. The key cards never worked. They had to be reset multiple times. Air conditioning didn't work had to he moved to a different room. The lobby where breakfast is provided smelled like chlorine and was over heated. The plug ins in the night stands are loose which could cause a fire if someone used them. Which means we couldn't change our devices. Overall don't waste your money.

The room was nice, they came in and cleaned each day. The pool is heated, the hot tub was down,…read morewhich was disappointing, but the pool made up for it. The breakfast was amazing and the servers were very nice. Everything went well. Would definitely stay here again.

1-2024: Tony & I took a 2 week trip out west and began our adventure by spending first night at the…read moreHampton Inn at Fort Smith Arkansas. It is a very lovely hotel. The staff was very friendly and accomm odating to both myself & my hubby. They were quickly answer questions and assist with directions. Definitely recommend staying here. Great facilities, large indoor pool and hot tub, indoor areas nice. Great hot and cold breakfast options!!

absolutely filthy, air conditioner barely worked, smelled awful, I cancelled and got the hell out…read moreof there before I puked.

Probably the best older hotel I've ever stayed in and I travel a LOT! The room was in perfect…read moreshape with the softest sheets I've ever experienced. Friendly couple at the front desk too. Thank you!!