The rooms were not all close together as had been requested at the time the reservation was made. The rooms are completely ordinary motel style rooms. The rooms cost over $500 a night. For $100 more you can get a room at the Hotel Hershey which is much, much nicer in all regards. Thin walls which matter because there are loads of kids running down the corridors. The shuttle service to Hershey park and the Water PaRK wERE really the only positive thingS about this place and certainly didn't make up for the failure to provide a room at the location promised. read more

Not a fan of the decor and think the smell is more child and foot than chocolate, but there is one thing here that, as a steady business traveler, would have me coming back. Room service hamburger. I don't know how many times I've ordered a hamburger for room service and it comes as well done as a brick. But I ordered a medium rare hamburger, and it arrived 15 minutes as beautiful and amazing as I could have hoped. That simple luxury is worth the stay if you are around here. After flying all day that room service competency is a home away from home. read more

The stay was nice and the hotel has some decent activities. The food is less than average, but also reasonably priced for a hotel. Not a bad place to stay. read more

The Hershey Lodge is a wonderful hotel. It's huge and clean. The staff is just wonderful and very sweet. My famiky been staying here for over 15 years. The Hershey Lodge is are home away from home. The rooms are clean. The hotel is the sweetest place on earth read more

My family always stays here for our vacations to Hershey just about once a year and it has never let us down. The rooms are nice while there is quite a bit to do around the grounds. Great mini golf course for kids and adults while the pools are cool for a nice dip as well. Outdoors pool is much better just because it is so much cleaner while the gym and arcade are nice little additions, if you want to lose some of that chocolate weight added-on. The restaurants range from really good to just ehh. Due to the fact that my brothers don't eat anything, we usually get room service, which is good, or we go to the bear's den, which is good and is like your average grill. burgers. pizza. fries, etc. I'll have to try some of the better restauranys another time. Overall, very close in proximity to the park and just a really fun and family-friendly place to stay. read more

I didn't stay here, but I did eat here and hung at the bar, I would say it's the closest thing hershey has made that resembles a disney product, it has the lodge theme down perfect and it just seems like a fun family place to stay. read more

Liza is here from Canada (I'm assuming for the summer) and is going to Queens U. (I couldn't help but think of Coming to America and New York when she said it.) The outdoor deck is nice and it seems to be populated with families staying here for business. Order the seafood Mac and cheese when on special. It's dope. I bartered for a bite from another patron. read more

Stayed here this past weekend to meet up and have a relaxing weekend with friends. The pool area is very nice and great for young children. However I am very upset and disappointed with the professionalism of the staff. We stayed in the Reese wing, there were between 15-20 12-13 year old boys running the halls, yelling, slamming doors both nights until well past 11pm (no idea where the parents were). I understand you will have this in a hotel, but we called the front desk twice, and even walked down to voice our complaints and nothing was done. No one ever even asked if we wanted to speak with a manger at checkout to voice our concerns. They gave us a comment form. I will not be staying there again, water park was nice but the overall experience was not worth $300 a night. I have had better stays at the Holiday Inn Express in Hershey for under half the cost. read more

Fab, fab fab place for families. Hotel is clean, most staff friendly and helpful. So, why 1-star? Simply put: bartender named Stephen. Rude and brusque. Nearly rolled his eyes at me when I asked to start a tab. Doesn't even talk in full sentences. Just barks out commands: "Drink?!", (sigh)"Only credit card or room charge." So unwelcoming. He needs a talking to. Cannot tell you how unwelcome I feel here right now. Thankfully, I will read my book and ignore him. But he has really put a damper on the otherwise pleasant vacation. read more

We arrived around 5 pm on Tuesday. The staff at the front desk was very attentive and we were helped right away. We got three room keys and three complimentary Hershey Bars. We had a little trouble finding our room because the place is so big, but eventually we made our way to the "5th Avenue" section. We had two connecting rooms, one with two beds & a bathroom and one with a pullout couch, kitchenette and bathroom. There was a dish of complimentary Hershey's Kisses in the second room which was another pleasant surprise. There were two drawers for clothing in the first room which was more than enough for us. After unpacking we headed out to the parks. We returned around 9:45 pm and showered. The showers were very nice and had a strong stream (sounds weird but most hotels have weak shower heads). The beds were very comfortable and the TVs had a good amount of channels. Housekeeping came twice a day which wasn't a problem for us since we were out from 10 am to 6 pm. We also received more complimentary Hershey's Kisses each time Housekeeping cleaned. It is obvious the staff really cares about you and they know how to run a hotel. read more

Do not EVER stay here for an event at Hershey Stadium!! Especially do NOT ever fall for their shuttle service! They will make you wait FOREVER instead of pre-planning to have shuttles at end of event. You will wait for hours!!! Terrible customer service. read more

It's been awhile since I've stayed here at the lodge. The place is clean but a bit tight for a family hotel that caters to kids. I think they need to remodel the structure because it's not stroller friendly if you are not in the 1st floor or the main tower. The one thing that I was very disappointed in was the level of service. I called room service to order pasta for my daughter but asked to swap the type of noodle vs the one they had and all of the restaurants said no. All I wanted was for them to boil elbow macaroni pasta vs penne without any sauce and they couldn't even accommodate. I know it's a unique request but they are in the service industry and should at least be able to handle a simple request like that. read more

You're joking, right? That was my first thought when I walked into the musty smelling lobby. While it looks cool when you're looking at the lobby and all of the amenities - which cost ridiculous amounts. It's a tourist trap. Literally. Everything costs more than it should and everything says Hershey. If you're big into alcohol, you'll have no problem finding it here. I walked with my young cousin through the lobby after dinner, and there was a drunk woman in the hallway (or maybe she was high), and the lobby was full of people carrying drinks. The room was terrible! for $500+ a night, I expect a room, not a closet. I've stayed at expensive and older hotels that were both cheaper than the lodge and more spacious AND in the middle of large cities. Use the AC at your own risk - it is LOUD. Like jet engine, dinosaur roar loud. There is no vent in the bathroom, so expect steam and sweating. Did I mention there was no room in the room? Save your money and go some place cheaper and just visit the lodge. You're going to spend an hour in traffic getting to all of the Hershey places anyways. Oh and if you pay for the breakfast plan, make sure they honor it. We had such a problem dealing with it that I'm still watching and waiting on my money. They tell everyone they're putting a charge for a different amount on your credit card for incidentals. So my "$200" turned out to be a "$230" charge, while the couple next to me at check-in only had a "$100" charge. What??! Don't forget that they won't bring you your additional items without you calling and dealing with such a hassle. read more

Started off horribly, but once we got to management they turned it around! Outstanding customer service, the staff couldn't have been more professional, understanding, and accommodating. I felt like we were treated like family. read more

I would love to give this place 5 stars, but had a few issues. 1st my room smelled like cigarette smoke. I have recently quit so luckily the smell is not totally offensive but my son did not care for it. Pros, the indoor water park/pool. Cons the indoor waterpark/ pool closes during thunder storms. Typically people want to use the indoor pool during inclement weather. Other times I can go to the outdoor waterpark at hershey. Also can't get over the price. I have stayed at much nicer places for less money. read more

Pretty disappointed. We were very excited to get a winter getaway to the Lodge but throughout the entire purchasing/book-in process, no one mentioned the fact the pool would be out of commission for the duration of our stay. Very clean rooms and friendly staff as always at Hershey but very disappointed in the lack of communication. read more

Just came back from a three day stay at the Hershey Lodge, the room was standard but the staff is not nice at all, they are not rude de but they don't make you feel welcomed, for a town that is visited by thousand of kids per year you would expect the staff to smile more, be more helpful and so on. I don't think i will go back unless my kids ask to go back but it won't be anytime soon. read more

if i could rate this place zero s i would! when you walk in you're treated to a smell that's a combination of chocolate and cat barf. first, the unhelpful staff did not help me find our room, which according to my fit friend(fit bit knockoff) was 4.272 miles from the lobby. the halls look the same and ths numbers make no sense! then when i opened the door, my room was roasting similar to caocao during the chocolate making process. we were also treated to over priced crappy candy, they couldn't even give us some high quality godiva. they expect me to eat their not swell chocolate. then, i tried to order room service, but i was treated with sass from the customer service woman. she was very rude. i thought it couldn't get worse! i was wrong. my grandma can make better food, and she has been dead for 15 years. i requested that my bed be stripped completely an my sheets be replaced with towels, but they just gave me extra towels that smelled like cut open onions and tide pods. i wanted to impress my lady at a 4 star resort with a nice towel bed, but i was vwet disappointed. we did not accomplish our personal and private goals while here with each other's satisfaction. i blame it solely on janis, leon, or mark, i don't remember which one of those names were for my favorite employee versus satan on earth in hershey. whomever the mean one was was very judgmental of my line of work as a private cinematographer and artisan. i am very disappointed, and i will never return. however, i greatly enjoyed the koi pond outside the hershey grill. i truly found my inner peace while staring at them. i am grateful for god's peaceful creation, the blessed koi fish. namaste brothers. i will never return. read more

Let me start by saying that we have been making our annual trip to the Lodge each year as it has become a family tradition for us. Unfortunately this year one episode has made us second guess returning. In years past, we have found it very comfortable spending our down time in the hotel lobby, sharing food/drinks/games with our family. This year however, our experience was not as satisfying due to the interaction we had with the "security manager," Jarret. We were in the lobby on Saturday evening and the table and chairs were removed from the area that we were sitting in due to the tree lighting and arrival of Santa. In years past, we have been witness to how difficult it is to find a location to sit and enjoy the family time so we considered ourselves "lucky' to have found this spot. When Jarret approached us to remove the table/chairs with a second female security guard, this encounter was perceived as 'threatening' to my family. We were not aggressive nor did we offer any resistance other than to question why this was happening. To come over with a security guard and draw attention to us was uncalled for. We were told that the table was removed to allow for the children to fill in for the event and for "liability" purposes. He ACTUALLY TOOK THE CHAIR OUT FROM UNDER ME, and said to me "I am going to ask you to stand for the event." I was sitting comfortably, enjoying family time and the next thing I know, I am being asked to stand for the next hour to accommodate other families when I was sitting there for the last hour? From our perspective, this was an area that we purposely found to sit and put our personal belongings on to have them simply removed with poor rationale. When asked when the chair and table will be returned, I was told that housekeeping would bring them back once the manager decides if safe when the event is over. My family's comfort levels and ability to enjoy their time in the lobby was compromised due to this. We were forced to sit on the floor, play games and EAT DINNER ON THE FLOOR as there was no table to place our food/drinks on. By us sitting on the floor we actually took up more room in order to eat comfortably, which I am sure looked great to guests making their way to their rooms after just checking in and leading to an even larger liability for someone to trip over us. Jarret's lack of reading a situation in this sense was completely sub par and quite frankly a poor decision. To make matters even more concerning, he did not return later to apologize for our inconvenience nor did he offer alternatives to our obvious dissatisfaction with the situation. It was only after I asked to speak to the manager on duty, Mrs. Russell that she brought us a table and a chair back. This was of course after 9 pm and when my children had already completed their dinner on the floor. In our opinion, if the Lodge decides to keep this event in the same location, maybe taping off the area to prevent sitting in these areas after a certain time or maybe changing the location to a larger ball room or front lobby where a larger size crowd could be better accommodated should be considered. To ask a family to compromise their comfort to accommodate the Lodge is unacceptable and goes against one of the Lodge's core values of "Selfless Spirit of Service and the guest experience." We were actually approached by multiple guests that went out of their way to comment to us how ridiculous the whole incident was and that security's attention should have been on the surrounding potential liabilities such as unsupervised games of tag and footballs being hurled in lobby. Additionally, the highlight of the potential "liability" rationale came to a head when during the Santa line event a small child stumbled over the photographer's light stand causing it to a nearly fall onto the line of waiting children if not for my wife catching it to avert disaster. This save was observed by bystanders, including Jarret who DID NOT even offer a thank you to my wife for preventing what would have been significant injuries and "liabilities". We felt that Jarret's entire approach to this incident was not guest friendly and quite arrogant. Despite Miss Russell's accommodation of bringing the table and chair back to us, there was a comment made that did not go unnoticed also. When my wife was describing the scenario to her where she caught the lighting stand, Miss Russell's comment was "ok, you're a hero", yet another display of arrogance on the staff's part. In closing, this may not be considered significant, but to us we were extremely disappointed with the lack of customer service. We have considered the customer service quality at the Lodge exemplary in the past which is why we return year after year. These events however have left a sour taste that will lead us to possibly consider some of your competition in the future. I do hope you can appreciate this feedback as an opportunity to improve. read more

Totally disappointed. Had serious gulit trip for not taking my 3 children( I was in town for the JT concert), but realized that they would be bored out of there minds. Pools were boring and the atmosphere felt very closterfobic. The room felt very small. Thank god I bought a gift certificate for only $150 becaused I would have been pissed if I would have paid full price of $ 400. Also, the shuttle bus refused to take us and made us walk all the way to the front, even though that was where he was headed. After this experience I would not take my kids not there. read more

My wife and I were part of the Family Life Weekend to Remember marriage conference over Valentine's day weekend. We stayed at the Hershey Lodge both Friday and Saturday night. The conference was very good and our stay in the Hershey Lodge was very nice. After the Sunday morning session at the conference, we were planning on heading to the outlets before heading home. When we went to our car. I realized our battery was dead. Another guest suggested I call the front desk and ask if they were able to give my battery a jump. She said they would send someone over to where we were parked. Well, someone from the maintenance dept. ( who you would think would know how to put on jumper cables correctly) showed up with a battery pack and put the cables on our car battery the opposite way which made the horn blow very loudly until he removed them. He then put them on the correct way but the car still did not start. the damage was already done. After having the car towed to the car dealership, renting a car to get home(because it was Sunday), taking two days off of work to drive back to Hershey only to find out the whole problem with the car not starting was due to the master fuse being blown from reversing the jumper cables when trying to jump the battery the first time. Now after paying several hundred dollars for the repair and car rental, gas, and lost time at work, the Hershey Lodge takes no responsibility for their employees mistake. Where is the accountability??? Where is the integrity??? Is this how the Hershey Lodge treats their guest.??? We schedule conferences in different parts of the country and my wife said to me while we where there that we should have one here.... Well, I refuse to have it at a place where there is no signs of integrity, and people cannot take responsibility for their actions, right or wrong. I hope nothing happens to you if you stay at the Hershey Lodge or any Hershey owned facility for that matter and I truly hope that your car battery doesn't need to be jumped. I think the Hershey lodge should not offer this service to anymore guest if they can't take any responsibility. This review would have been much different if they would have done the right thing in a world that desperately needs some GOOD to be shown... read more

Stayed this weekend! Had an awesome time! Staff were very friendly! Rooms were clean! Kids enjoyed activities like meeting characters and Splash Contest in the pool! read more

Possibly our best family vacation ever. We stayed 3 nights and hated to leave. The kids loved the indoor pool and the miniature golf too. We ate breakfast and dinner there every day and never had a bad meal, nothing even close to a bad meal. Great service and really polite staff from the desk clerks to the grounds people. We could not have asked for more. read more

Fantastic Stay at the Hershey Lodge over the Thanksgiving Holiday!!! Great room, wonderful meal/feast at Chocolate Ballroom!! Bears Den bar is a Winner! Only two complaints: Cocoa Beanery was disappointing both coffee and breakfast options and No keurig machine or microwave in room. Tweek a couple things Hershey Lodge and I would easily give you 5 stars. My wife and two young sons along with myself had a blast at Hershey Park!! Love the Sweet Lights drive experience as well! We will come back in the future! read more

the hershey lodge is always so sweet to us- we have been going for 8 years every christmas for christmas in hersey, candy lane..etc. the lodge is a very cozy awesome place- we even got engaged at the lodge- read more

this hotel does not have good service. there is never anywhere to park. I mean I have a crippled aunt and we had to park a mile a way from our room. our air doesn't blow cold air and it feels like we are in the Sahara Desert. the sinks are also not in the bathroom. the Internet is not very good at all. the swimming pools are under construction and we did not get discount. construction everywhere around lodge and very hard to drive around. the whole set up is choppy and confusing. very hard to find your way around this hotel. read more

I stayed at the Lodge for a conference I attended. The whole experience was wonderful - the staff, the food, and the room. It wasn't until I checked out of my room and I left the conference did I realize that I left my grandmother's diamond earrings in the bathroom of my room. I called the Lodge and spoke with staff members willing to help. They "looked into it" and no one from housekeeping reported finding them. I know where I put them down, and I know that I left them on the bathroom vanity, unfortunately no one is being honest and coming forward saying they found them. read more

They closed the INDOOR pool again for the second straight day in a row, everytime it rains, they shut the pool down and people have nothing else to do in this place. Stay away from this place if you can, they are over priced, will rob you blind, and then will shut down the amenities on you in a second, if there is one raindrop outside. Ridiculous.......Stay away !! read more

Not a fan of the Hershey Lodge. When we walked into the lodge open guest area I must say I was impressed. Very rustic and comfortable. Noise and crowd were at about full force. Not a problem we decided on the lodge instead of the hotel Hershey because of our two grandchildren ages 4 and 2. Check in was pleasant and very easy. We were early so we waited for the two rooms to be cleaned. The front desk texted that our rooms were ready. The valet parking is $25.00 per night. We opted out and we parked motel style near the outside door to our room. My husband and I had a king room my daughter and her husband and two kids had a double Queen. We were across the hall from each other as we requested. They list this property as a 4 star hotel I am not buying that. The rooms were tiny, dark and dreary. The bathrooms are old and in desperate need of upgrading or at least cleaning the grout around toilet and tub. My room had a foul smell if I had to describe it smelled like dirty feet. Ok I get it there are over 600 rooms and most filled with kids and families . The whole lodge is nothing more than a motel you need GPS to find your way around the inside corridors. I kept thinking it's only 3 nights surely it will be ok. NOT try to sleep you better bring ear plugs all night kids and loud people up and down the halls. There is absolutely no way anyone can get a good nights rest. My daughter had a room next to an employee only door...oh good it maybe quite and her family can sleep. That didn't happen all night all they heard was a clicking coming from the connecting wall. They at one point moved the TV to see if something was behind it. We figured it sounded like a dishwasher or washer . I tried getting reservations at Hershey Hotel but they were sold out. We stayed one more night with no sleep. The smell, the depressing small room and the noise finally got the best of us and we left for home a day early . There are some positives at the lodge the staff are friendly and accommodating. Housekeeping did their best to make the room look like a 4 star hotel. Housekeepers were kind and friendly and work very hard. The staff and people working in the lodge were professional and friendly and we thank them. read more

My wife and I have stayed at the Hershey Lodge & Convention Center for 10 yrs now the week of the AACA Hershey Car Show held in Oct. of every year. Every year we have stayed here we have been a assigned room. This year when I checked in the girl at the desk asked me what room I wanted??? We had stayed in room 5810 for 10 yrs without any problems. The girl checked her computer and said that 5810 was taken. So she gave me 4848. This room was located on the end of the 4th floor in the Towers. It was right next to the elevator. The elevator doors had a squeak to them. Every time they opened we'd hear a squeak sound. I could hear the neighbor urinating in the toilet. He was also a very loud "snorer"!!! There were kids running up & down the hallway yelling & screaming!!! We parked our 24' car trailer out in the back parking lot like we always do so it's out of the way. On Thursday night & Friday night forget about trying to get a parking space!! With the R&M Auction there the people with "big money" coming to the auction think they can park where ever & how ever they want to park!!!! Friday late afternoon I was preparing my car for the show on Saturday. My wife was with me. We heard this loud "crash"!! My wife said this doesn't sound very good. It was in the parking area next to where we parked our trailer. I told her one of our friends had parked over there. She went over and discovered this guy who had this "junker" camper on the back of his pick-up truck backed into our friends trailer. Knocking it off the wood blocks he had under the jack stand. Fortunately he didn't do that much damage to it. Shortly after this another Class "C" motorhome backed into the area where we were parked. This guy backed all the way to the back of the area. Blocking in two other peoples trailers that they couldn't get their cars out early in the morning. Last year one of the people who had "big money" brought this expensive car to sell at the R&M Auction. He had it in a enclosed trailer attached to this huge long motorhome. He just about backed it into our trailer. I watched him very closely. He finally got it parked across the way from our trailer. Afterwards I put out these ropes & stanchions I usually put out so I can get my car out of our trailer on show day. Friday morning after this person left; my wife dropped me off at the Flea Market. She called me on my cell phone and asked if I removed the ropes & stanchions around our trailer??? I told her, "no". I didn't discover this until after we had been home for a couple of days. I was preparing the trailer for winter storage and washing it up. This person who threw the stanchions under our trailer broke my license plate light holder when he threw the stanchions under the trailer!!! I wrote a letter to the Chief of Security at the Hershey Lodge and Convention Center about installing video cameras. Which didn't do any good!!! I should think with all the high priced cars and people around this place there should be video cameras of some kind in and around the parking lots and the whole place!!!!! My wife and I just got into a seasonal camp site with our 5th wheel travel trailer. It's about an hour drive away from Hershey. I will be staying there and parking our trailer at the Old Pumpkin World out on Rt 39 that's the designated trailer parking area. At least there they only allow car trailer parking and there is security there 24 hrs!!! For the high price we paid per night at the Hershey Lodge & Convention Center I would at least expect a little more!!!! read more

I've been going to the lodge for nine years almost every season and I've never had a problem! They know my family that is how much I go there! Now that my family owns a vacation home in Hershey, we barely go but it is truly an amazing place. The bears den is the best sports bar in the world and the Forbey is an amazing restaurant and Lebbie Lebkickers is the main place for breakfast and the Hershey grill has a koi pond (please don't let your kids get too close) Also, the gift shop is great and they're installing a new water park! So yeah it's pretty great! read more

Hershey Lodge is the best hotel and smells so delicious! Me and my family been going for 5 years in a row now and every time I've been, we just love it! Staff is very friendly including the bears den waiters and waitresses and food is so delicious at the Bears Den. Also the coco beanery is my dream. The Coffee is so delicious, chocolate milk is better than the one at my own house and staff are super friendly there too. This hotel is the best and keep up the good work Hershey Lodge! read more

Horrible! Don't waste your time or money. My family was at the Hershey Lodge for a wedding this weekend. We were told we could check in at 4 pm, being that we live over 4 hours from the lodge we planned our trip accordingly . When we arrived to check in we were informed our room wasn't ready (it was 4:02) we needed to be ready at 445 for our rehearsal dinner . They told us we can check in at four but the rooms weren't guaranteed until 6! Ok you'd think for the money they charge little things like this would not be an issue especially since these reservations were made many months prior and it was specifically said that it was a room block for a wedding.. the very rude attendant at the front told me they'd text us when the room was done and if we needed to get ready we could use the pool locker room . Waited for a while with no text we checked back at the front and said oh ya it's ready.. thanks! So now we're late.. my friends that were supposed to be in our room block were sent to another side of the lodge nowhere near us, as was pretty much everyone else. The hotel actually sent them to a room that was already occupied.. TONS of confusion , TERRIBLE parking, lack of customer service the ONLY reason I gave two stars was the small indoor water "park area was perfect for young children. But good luck finding it bc their floor plan is terrible.. drop a pin at your location if you ever want to find your room again read more

Stay somewhere else! Just stayed at the Hershey Lodge for 1 night for spring break and it was such a waste of money. I'll start with the good - the lobby is gorgeous, warm and inviting and smells like chocolate and after waiting a half hour to check in they gave us chocolate bars. The indoors pool is super huge and fun for all ages. I wouldn't necessarily call it a water park but they have a multitude of different areas that everyone can enjoy. The bad - Since I'm talking about the pool. Depending on where your room is, you may have to walk outside nice and wet to get back to your room. Great! The name of the place is the Lodge, which about sums it up because it's essentially a motor lodge with a fancy lobby and gift shop. My king bed room was super tight and smelled very musty. The hand towel had brown stains on it! Hoping it was just chocolate. I expected a much nicer room for my "deluxe accommodations." To get to the room, there was ZERO parking, didn't matter what time of day. We had to park on the other side of the lodge and then take a hike back to our room. The other guests didn't mind talking, running at full volume in the hallways till 12pm and the walls are thin so if you have a little one that naps, good luck! The package I purchased included breakfast. I thought it would be at one of the restaurants at the property but it was in a makeshift ballroom and everything, and I mean everything that we ate was cold. The only 2 things that were hot was my bitter coffee and the omelette station that was thankfully there. The doors opened at 8:30, and we were there at 8:35 so there was no excuse for cold food. I've stayed at many other places at 1/3 the price and had a better experience. You should too. read more

Not my our first time going to the Lodge, but I must say it will probably be the last. Booked 3 days there in August. 2 rooms, 4 adults 4 children. Started off that one room smelled like orange cleaner and mildew combined. The same room had a swarm of gnats over the bathroom sink on the first night stay. The second night stay not only did gnats return but after room was cleaned but towels on towel rack had mold on them. Called front desk and they sent someone up to change towels and clean sink. Checking out we used two credit cards. One card I used to pay for both rooms deposits. Other card other party used to pay balance of rooms. My card was charged twice, credited and charged again (this went on up to 6 days after we checked out of room). Other party had credit card charged the same way but at one point had an extra day charged on it. This took over a week to clear up, but this also meant that the funds in the bank were not available to any of us until it was cleared up. When we called to get information about why all the charges to the card we were spoken to very rudely. We did get answers from the finance department later on, but as I mentioned earlier it took close to 6 days to get charges removed and/or credits applied. I wrote a letter to the head of guest relations at the Hershey Lodge. Sent it certified mail. I received the return receipt back that it was received but have not yet received a response from them. Although it has only been 2 weeks. I would much rather pay two thousand dollars more and get a full week in Disney than spend $1,000.00 and get 3 days in Hershey. read more