How can you not LOVE the lodge? I go with my family every year since I was about 2. Staff is wonderful, always helpful and smiling. Always accommodating our room preferences. They also give chocolate bars at check-in. The rooms are gorgeous, sensible, and well maintained. Housekeeping is fabulous, they leave you extra of whatever you ask for (shampoo, towels, etc.) and once they leave it looks like a new room it's so clean. The pools are both very nice, indoor is heated with two separate hot tubs. They have mini golf, a wii room, and a shallow pool with sprinkler-type things for younger children. The entire hotel is warm and draws you in. The lobby has big fireplaces, big comfy chairs and couches, and space to just sit and relax. Plenty of great food options, the grill is great for casual but upscale, lebbie lebkicker's (sp?) for breakfast, and the cocoa beanery for a quick breakfast or snack. The forbay is perfect for fancier dining, the bears den is the place for families, and they room service is great as well. You can explore over by the conference and ball rooms, the hotel is actually really big, but it feels so homey you wouldn't know. Best of all, it's perfect for younger kids. They have children's check-in, where you get candy, coloring books, and chances to enter guessing games. There are shows and activities too, like the man with exotic birds, story time, or a campfire, complete with smores and songs. Watch a movie poolside at night, play in the arcade, or greet the waiting candy characters always ready for pictures. Shuttles to the park run also frequently, and so there's no need to drive there and back. It may cost more than your average suites hotel, but go just for the experience. After falling in love with the entire town of Hershey PA, as I did oh so many years ago, you'll be here year after year, and still staying at the lodge. (And as a side note: I HATE CHOCOLATE, yet I'm headoverheels about just about everything in Chocolatetown USA, the sweetest place on earth.) read more

Hershey Lodge and Convention Center, take these words for absolutes when you come to visit. It is literally a Wood paneled Lodge. I thought because of the adjoining Convention center it would be a more modern environment. Nope, Back to the old days of Huge Fireplace, stuffed Bears and the always present aroma of Chocolate in the air. And Guess What? I Liked it. For it to be a peasant, relaxing, quiet retreat it hit on all points. You shouldn't go there with preconceived notions thinking that it would be comparable to the Loews in Miami or the Ritz in New Orleans. It is Hershey people, HERSHEY!!! Rooms were a adequate size and they handle all conferences with great ease and grace.(Although our last session finished on time at 1 but every ones room keys were disabled at 11:00) The Giant Reeses' and Hershey Kiss walking around freaked me out, but the kids there seemed to enjoy them. All in all, if you want to get away and not deal with anything for a couple of days or if your company is looking for a place where they can bring all their employees and still get them up for early meetings, GO VISIT HERSHEY. WOW I feel like that was a pretty good endorsement.......wheres my money? read more

To start getting here is super easy, check in was easy, our room was pretty nice, will all the usual amenities. For me this hotel is way too big for me, the hallways are confusing. We parked By our room when we check in, left off property to go eat, wound up having to park on the other side of the complex. Valet Park is $25 a day. The one thing in our room was the complimentary shampoo, conditioner and lotion was an issue, 2 bottles were full, and shampoo was 3/4 empty, so obviously it was used before. All 3 bottles should have some kind of tamper covering. The lobby and the grounds are beautiful. The main attraction at this hotel is the indoor pool, it's ok, way too small for the amount of people that stay at this hotel. We went for a swim at 8:00 p.m., couldn't find anywhere to sit, let alone copious amounts of people in the pool. What was disturbing was the life guard, who kept nodding out while in the chair, honestly he looked like he was under the influence of something, he also had socks and sneakers on, wtf was that about, he gonna swim with his shoes on ? I really should have took pictures ! For the amount of money I spent on these rooms, it's honestly not worth it. read more

Really disappointing experience. First-time visitor, habitual repeater and promoter of places we love. Had it not been for the Park itself and a few local restaurants, the Hershey Lodge would have kept us from ever even considering returning to Hershey, PA. Reservations made in March for an August mid-week trip. Traveling with friends/neighbors so I reserved both of our rooms. Rooms roughly $300/night each, 2 night stay. This was to be our 'last hurrah' before school start. About 2 months out we needed to change dates by a week, slight increase in room rate, no problem, EXCELLENT customer service over the phone. In mid-July, totally unexpected, my husband was diagnosed with a brain tumor, end-July he had brain surgery. This mini-vacation was the carrot we dangled in front of our kids to get them through a very scary time. About 2 weeks prior to our trip I called customer service again because my husband's surgery was a success, benign tumor, and his neurosurgeon cleared him to join us on the trip! YAY! I needed to check on accommodations, ensure he could get into the park (but not ride anything) - just basically making sure the environment was comfortable and safe. Again, great phone customer service. We arrived at the Lodge, so excited. It went downhill from there. - Check-in was a zoo. The lobby area is dark and cramped for such a large space. It's possible the ceiling height is low? Unsure, it just immediately screamed 'dated'. We get through check-in, got our keys, informed the desk that we are 'Hershey Park newbies' and asked what do we need to know. Really not told much of anything. Handed keys, map to room. The person at Kids Check-in was surly toward all children. - We were in the Cocoa/Q area. Basically the furthest point from everything at the Lodge. We booked months in advance. I'm assuming that since we didn't know what lodge region to ask for we were placed in the oldest wing, the farthest from dining, pool, lobby, coffee, etc. Arrive at room - neither key worked. Sent my Dad back to the desk to get the keys to re-run. We needed to take my husband out to the car to wait as there is no air-conditioning in the hallways in the Cocoa wing. (Other areas have a/c in the halls - from York to lobby.) - Rooms are seriously shabby in the Cocoa wing. Room was about 80 degrees when we stepped in. Old school wall unit air conditioning units sound like a continuous waterfall, our bathroom door didn't shut, dark dark hairs in sink upon check-in, tub-stopper didn't work, slow/sluggish toilet flush, no suitcase stand/rack - and very small/dingy/dusty. My 5 year old dropped her puppy (stuffed) behind the bedside table and EGADS - do NOT look there. This was very surprising to me. We specifically chose the Lodge over the Hershey Hotel due to it being more family-oriented (per word of mouth). Rooms are shockingly below par. We did not complain about any of these things because we'd been told repeatedly at check-in that the Lodge was booked solid. Only being there for 2 nights, why would I want an hour of that filled with someone fixing our room. NOTE: The hotel was extremely busy. Perhaps this is why everything was messy, etc. - The gift shop is awesome - lots to choose from, reasonable prices. - Bought our Hershey Park tickets from the concierge desk. GREAT price. However, we weren't told until the day we left (too late) that Lodge guests get to enjoy the park the evening prior to ticket use for free AND get an extra morning hour at the park! WE HAD NO IDEA! - Dining - we ate at the Grill (the one you have to enter from the outside, past the convention center area?) for dinner. Unimpressed. We grabbed coffee from the Beanery one morning - really rude service. I had been told to try the peanut butter coffee so I got 2 pumps in and it ran out. I asked a sales person if there was another brewing because this one was out. She responded, "YOU'LL HAVE TO WAIT!!!" After 10 minutes I just requested another cup since mine had 2 pumps of peanut butter coffee in it, cold. Grabbed a regular coffee. Ate the breakfast buffet one morning before the park. It is not expensive but really not great either. There is a Dunkin at the Park entrance - I'd go that route next time. - Swam in the pool one night. Kids loved the indoor one. Large pool, no slides, nothing fancy, but large uncrowded pool. - S'mores packets - marshmallows already melted in bag. Needs rethinking in the summer maybe. As a side note, my husband did not get to participate in ANY of the Lodge events. Our room was so far removed from everything that the non-air-conditioned hallways kept him from joining us. Literally a 'meh' motel. We did not experience what our friends have raved about and we are the easiest people EVER to please. Disappointing. Hershey Park? AWESOME. Lodge? No or possibly this was an atypical experience. read more

This place reeked, literally. I was put in a dark, dingy, outdated, musty smelling room that had a window you could not open far away from the lobby. When I tried to get a shuttle to an event 5-10 minutes away from the Hershey Lodge ("HL") I was told nothing was available all day and the rude concierge handed me two business cards to call a cab (she stated she could not call one for me as the cab company's do not like that). Additionally, when I called the cab company I was told they could not get there for over an hour. During my stay it cost me $10 every time I needed to go from the HL to the Hershey Hotel (there for a business conference). In contrast, the Hershey Hotel drove me back to the HL at no charge. For over $300 a night this hotel is the worst value I have ever experienced by far. I have stayed at a Hampton Inn providing much greater quality and professionalism for a third of the price. read more

If you have the money to stay here. Don't. My nephew ate a goldfish cracker that was in his bed. By the way, his parents didn't bring goldfish. Also when I showered and grabbed a towel, it was covered in brown stains. But don't worry, if you want to wash your hands, you can do it in your bathroom that DOESNT HAVE ANY SOAP. The whole hotel is disgusting. Do yourself a favor and stay in a motel 8. read more

The lodge is well kept and rooms are clean. I didn't try any restaurants as the reviews seemed a bit iffy. The indoor water park was a bit smaller than I expected but is a nice little spot for kids to enjoy. The arcade is quite small with a limited number of games. It's also nice to take the shuttle to Hershey Park. I think the lodge is a nice choice if you don't want to spend your life's savings going to the more expensive Hershey Hotel! read more

a lot of service people around. there was a greeter at the front door who was a bit on the quiet side - something you dont need when when you first get there. one hershey bar per guest on check-in. the hotel is divided up into wings - and the maps they provide arent all that straightforward. we got lost a few times (and we are both cartologically freindly). two queen beds in a decent room. the room was hot n cold n dry at the same time. odd. pool we didnt use.. game room was cute. fitness room: weights were weak. limited equip for such big facility. in the evening the fire was nice in the lobby. choc martini specials were worth a try. the hotel provides shuttle transportation to hersheypark and the entertainment complex a few miles away. well worth the hassle of driving and parking. consider that luxury when pricing the hotel. id go back again. read more

This place was great to stay at!!! Its just like Disney but with chocolate! We loved this place and all the little chocolate things that got added in along the way. The staff was great and courteous as they greated us and got us too our room. The biggest thing was the kids loved this place and all the little nuances that they had geared towards the Hershey themed chocolates. Only complaint was the doors seemed to let noise in, but for what we got and everything that was offered, I can live with that. read more

Went to Hershey Lodge as part of a company event that was being thrown in the park. The lodge is the middle tier hotel at Hershey Park as Hershey Hotel is the nicest one there. We stayed in the Lodge as the Hotel was booked up for the weekend that we were at Hershey park. By no means though is the Lodge not a nice hotel however. First off the staff was excellent the entire weekend. The first example was the check in where we arrived early and they gave us a room key and set us up anyway. Very friendly through the entire process. While walking around the lodge we saw some great oppurtunities for pictures and we taking them as we walked around. At this point a staff member walking by noticed us and asked to take all the photos for us so we could all be in the pictures. Yes the staff member noticed us and asked not the other way around. Was impressed by that. Obviously ended up in the candy shop and was waiting in line behind some kids that were not with their parents. The cashier was ringing them up in the store. The kids ended up not having enough money for all the candy they bought and told the cashier to take some things off. The cashier just gave them the candy and told them not to worry about it. Another impressive example of great service. I could go on but ultimately the service at the hotel won me over. My only notch to the service was that when we went to the park if you stay in the lodge or hotel you can enter the park early. A park staff member for some reason picked us out of the crowd/line and asked us if we were staying in the lodge or hotel we could go to the other line where people were being let in the park early. No big deal as we got in early and my son got to ride on a lot of rides with no lines which was great. Just wish it would have been mentioned to us as if this other staff member didn't catch us we would have standed in line the whole time. Regarding the rooms in the hotel when you check in you obviously get Hershey bars and the rooms have all been redone recently and are very nice. There is a nice Hershey atmosphere throughout the hotel and this is even in the rooms. The bathrooms don't have regular shampoo and soap they have chocolate. Haven't been to Hershey since I was a kid with my parents so all these little touches were like new to me and it was very nice. There are a lot of great things to do in the Lodge as well as there are three restaurants at least that I found. I really liked the Hershey Bear bar as it had some great food and looks like you are in a hockey rink. I would recommend you get the chocolate beer while your there as it's actually pretty good. The only negative I can give to the place was the lodge is huge. So you want to go to the pool for example. Well you might be on the complete other side of the lodge and you might actually be better taking the shuttle to get dropped off on that side. That's how big and confusing this place can be at some times. Overall a great place to stay and had a great time. Would recommend staying here to anyone. read more

We planned an overnight stay for two of my children and my husbands birthday. We were 6 total. We called to make a reservation and to make sure that we would have use of the pool given the covid situation. We were assured that all guest would have access to the pool. Check in begins at 4 but we decided to try and check in a little early since we had finished at chocolate world. We were able to check in but were told that there was a wait list for the pool and to call from our room to be put on the wait list. At 3pm we were told that there was about a 2-2.5 hour wait. We played at the arcade and ate dinner at the bear den where the staff was amazing! After dinner, 2.5 hours after putting our name on the pool wait list we checked at the front to see how much longer our wait would be. We were told by management that chances were we would NOT be getting to use the pool because there was still a long wait ahead of us. Management was very understanding of how upset we were. They tried to make it right and help us to enjoy our stay but unfortunately there was nothing that could really be done because the pool was the purpose for our stay. We made the decision to cancel our stay and headed home that evening. The staff was wonderful given this horrible situation but at the same time we were promised something that did not happen. I would not recommend staying here until they figure out how to handle the covid situation better. read more

I was expecting so much more and was highly disappointed. There is nothing to do at this "resort" in the fall. The pools were closed for renovation, which I get, but there were no activities or things to do when the website boasted about all the amenities. It's also a drive away from the attractions which want so bad in the off season but I can imagine during the summer it would be a pain. The hotel rooms were nice and clean though. read more

Before I get started, I didn't actually stay here but did visit the Lodge after a meal at the Bear's Den. On a very busy Saturday on a holiday weekend, it was very calm, CLEAN, and controlled, and the atmosphere was great. It was everything I would expect a "lodge" to be, with ample seating in the huge lobby and nice fireplaces to hang around. There was a large dance competition there but you would've never known, it was that peaceful! There were various restaurants for all tastes, and a lovely upscale gift shop as well as a very popular sandwich and coffee bar. They also offer a free shuttle to the park, saving endless traffic headaches (it took us two hours to leave the parking lot after the One Direction concert). It looked a great place to stay, especially for families, and based on what I saw I would not hesitate to book a reservation here. read more

This review is of the hotel and convention center, not the restaurants associated with it. I was here for two nights and two full days on business. The place is huge-you need a map to get around and there is a ten-minute lot for parking while you register and the you can drive closer to your room. Since I did not want to spend my two days walking from one end of the earth to another, I asked for a centrally located room to the amenities that was also quiet. I was given a room in the Peppermint Patty wing on the first floor that is motel style - drive up to the room. You get a Hershey bar as you check in. The room was indeed quiet and there was little traffic in this cul-de-sac area. However, I had to hipcheck the door to open it, and push it with two hands to make sure the door latched. The room was very clean, roomy, and well appointed with relatively new furnishings and Hershey-kiss embossed sheets and wallpaper. It also had a personal safe, a mini-frig, and a large screen tv. The coffee maker and coffee provided only made coffee for one. However, the worst part was the lack of in room wifi or a network port. Even though I expressed my concerns to management, they insisted that I bring my computer to the concierge. When I told them I was able to log into the wifi in the coffee shop, they finally sent someone to the room who could not believe that they got a signal outside the room but not within. They offered me another room but I had been told by my cohorts at the meeting that they too were experiencing similar wifi problems. I also reported the door issue and management again was unfazed. The lobby has a huge fireplace and places to gather and have a drink. It gets very busy and crowded, and therefore noisy. The convention facilities were also well appointed and well maintained. However, the ladies' room on the lower floor has a separator that is too short (1" gap) and you can see clearly into the next stall. (They are the second and third stalls from the rear of the restroom.). There were quite a number of people at these meetings so considering the traffic the restrooms saw, they were clean and well serviced. For the price of the room here and the lack of response to guest concerns and the lack of wifi, I would not return and therefore rate it only two stars. read more

Thin walls. You get to hear everything your neighbors are up to to. Pools are maintained well. Staff is competent. Fitness room is really small for a resort this large. Signs (and you will need them) are either lacking or misleading. Parking can be tough. read more

We had a great stay with two little ones this past weekend. It was a wet and rainy 2 days but none of us even noticed! We were too busy swimming and making sweet memories (see what I did there). I noticed some reviews mentioned thin walls, but we bring a sound machine with us everywhere we go. With our trusty white noise maker and the black out curtains in the rooms, my kids slept until 7:30! A definite record. We don't ask much in the way of customer service, but check in was smooth and our pack n play was delivered immediately upon arrival. We'll be back. read more

Wifi is a nightmare to use. Page to log into free wifi prompts you every few seconds to sign up for their mailing list. You have to pay for a fast wifi connection. This isn't 2005. read more

Ugh, was expecting way more based on the price and hype. So far the 1 outdoor pool which is very small closes at 7pm, no microwaves anywhere, the hotel is kept pretty cool and they don't turn on the gas fireplace with all the tables and chairs around it in the main lobby during the summer, 1/2 of the employees don't understand English which makes it very hard to ask questions, the indoor water park is smaller than expected, and the rooms are smaller than expected. Pluses are the different restaurants offer different food at different prices and the food and portions are very good, but you pay for it. Hotel is clean. We will be here 4 more days so more to come. read more

Smelled of urine -- over priced and over rated. Good chocolate tho

I was very pleasantly surprised by this "low end" Hershey hotel. It was about $200 a night over spring break, which is pretty normal from my perspective, and less than half the cost of the Hershey Hotel. So I thought we were getting an average hotel, but many things about it exceeded my expectations. They had "resort" activities throughout the day, including a campfire for s'mores at night. The bath products were all chocolate scented, the staff very helpful. There's an indoor pool that was packed with kids, but that didn't stop my kids from enjoying it. Very comfortable updated rooms. The sheets have Hershey's kisses woven into the pattern, which was cute. read more

I've been coming to the Hershey Lodge for a number of years now and I've no complaints whatsoever! The staff is lovely and the accommodations are great. I would certainly recommend the Hershey lodge for both conventions and individual families. read more

I've had better Internet service and in room cell service at any other property I've stayed at. Their guest Internet service is horrendous- it kicks you off frequently. The only place I can get reception today was sitting in my doorway with the door propped open half inside/ half outside. It appears their IT just can't handle the volume with a convention. read more

It has been a couple of years since I stayed here for two nights to attend a conference. I was not happy with a number of things about this place, especially as I consider this outfit to be a corporate predator to its customers. First, I booked months in advance and secured my room with a credit card. They went ahead immediately, without my authorization, to run the bill against my card to, I suppose, increase their cash flow. When I telephoned to complain the lady got really nasty about it so I let it slide. This still was a form of credit card fraud in my opinion. When I got there, to obtain my room, I had to sign off on a lengthy contract like document that included a provision that if I departed early I would be charged a $50 penalty fee. When I complained about this provision I was told if I didn't then I would not get a room and would lose one night's fee (this is an expensive place). They had me over a barrel, but since I did not intend to leave early I capitulated. Still this is corporate predation. Then - twice - they gave me a defective key card for my room and I had to (twice) troop the long distance back to the front desk to get new keys. This place is huge and you have to walk considerable distances to get from one location to another. I have never gone back. I would have complained on Yelp earlier about this racket, but I have only joined Yelp fairly recently. If I could give them less than one star I would. Some corporations don't have customers as much as victims and this place is one of them. read more

So we decided to splurge a tad and try out the Hershey Lodge. For ~$100 more than what we would have paid at a normal hotel, we would get access to the WaterWorks and the shuttle. We checked into our room to find that the fridge wasn't cleared out and there was an old receipt on the bathroom counter. Hmm. That's not a good start! The beds were comfortable and overall a good sleep. Breakfast at the den was subpar and WAY OVERPRICED for low quality food. The shuttle ride was fine and worked out well. The following day we skipped the lodge's breakfast and instead went to the Cocoa Diner (good value and fast). We closed our time at the lodge with a visit to WaterWorks. It was quaint. Not too big but checked the essentials. My 5 y/o son broke his fear of enclosed slides on the Twizzler Twist. All was well until a kid had an accident in the kiddie area, which somehow spread to the main pool and slides. It was chaos watching lifeguards trying to fish out biological debris from the pool while we sat around waiting. This is not the lodge's fault, but I would have expect better orchestration of the event. However, it surprised me that the systems were not independent. I am not sure if I would return for what I paid. The cost is on par with Great Wolf, Camelback, and Kalahari, but the experiences were definitely in last place relative to the other locations! Please make some adjustments to get my business back! read more

I'm currently staying at the Hershey Lodge while attending a conference. The lobby is beautiful and warm. The first room I was assigned smelled strongly of mildew and there were mosquitoes in the bathroom. This room happens to be on the ground floor with an outdoor entrance. I requested a new room, of any size, anywhere but the ground floor. They could not accommodate me. They did give me a different room on the ground level but again it smells like mildew. Being a property manager I know when there has been a flood. The front desk denies ANY flood to the ground floor rooms. So I went on-line and indeed saw that 3 months ago they were underwater. They lied...and with an attitude to boot. The food is very expensive and tastes so so. Parking is almost impossible. I'm paying over $200 a night for a smelly, very small and dated room. Never ever again will I stay here. If the conference is located here again next year I will stay down the street. read more

This place is awesome!!!! Great service, hospitality. Best lodging value in Hershey by far! If we lived closer this place would be a regular stop for our family. 5 stars easily! read more

My first review disappeared.... We drove 2 1/2 hours on Christmas Eve to Hershey Lodge, arriving around 2pm. They were able to let us check in early. The rooms were fine. Nothing special but I'm always thankful for cleanliness, amenities such as mini-fridges, comfy beds, and toiletries. The walls were quite thin, but it was also noisy because of so many kids running down hallways and slamming doors. We were prepared for this (white noise machines!), given the holiday and the family environment. Our primary complaint was the wait for dinner service Christmas Eve. Knowing that some area restaurants would be closed that evening, and really wanting a nice Christmas Eve dinner with table service, when we checked in we asked the concierge if we needed reservations for the Lodge restaurants and he said only for The Forebay. At 6pm we headed to Fire & Grain and were told the wait for dinner was three hours (9pm)! We weren't interested in the "food court" style restaurants at the Lodge so we accepted the suggestion to sit at the bar in Fire & Grain. The two extremely busy bartenders cheerfully took our dinner order. As we waited and then ate we noticed that about a dozen tables were empty and ready for diners (including the two-top little tables). The majority remained empty the hour we were there. I heard another guest say that a hotel staff person told him the Lodge was full, with 1600 guests. They appeared to be unprepared for that many people wanting Christmas Eve dinner in the Lodge. We were able to be seated quickly at breakfast on Christmas Day. The Lodge staff were cheerful and patient despite the noise and chaos. We enjoyed the light display a couple miles away. My rating is based on our cost vs. the value we received for a special Christmas trip. We weren't with children and were hoping for decorations, lights, a great dinner, and decent rooms. I think the Lodge is overpriced. read more

So stay here one time to say you've stayed here. After all, you're going to Hershey Park, why not stay at one of their properties. I'll tell you why: EXPENSIVE and not worth the price. The hotel is not unlike any other mid range hotel with the exception of all the Hershey themed items, and the higher price. The service was excellent especially from the bellmen, and the inclusive transportation to the park was convenient. However, the premium price you pay when compared to other local hotels is just not worth it. read more

The lodge is massive and depending on where your room is will determine whether or not you are close to everything. Restaurants are near the lobby and the pool is near building E. We were place in building P, which means there's quite a walk to everything. You could get in your car and drive around but parking was difficult so it's not really worth it. Keep this in mind if you are with small kids, elderly, etc who will have a tough time walking long distances. The lodge is right next to the park which makes it great. Rooms were clean and the food in the restaurants was pretty good. We went over Xmas break so it was more crowded than normal. There was a long line at check in, waits at the restaurant, and kids running around all over the place. I do with the staff could be a bit more friendly. However, I don't regret staying here one bit. The rooms were nice and clean, and the shampoo, lotion, conditioner all smell like chocolate which we thought was cool. We will return. read more

The food is way overpriced, but we ate here because we bought the American dining plan which is a good deal $75.pp/pd for 3 meals plus a snack. Otherwise it's cheaper eating at a chain store at least the the food is consistent I had the paella that was a Saturday special. The seafood was fresh and plentiful, but the rest was downhill, rice to wet and still undercooked, the chef over did the wine in the dish. My husband and sons had the filet mignon that was nicely cooked. Father in law had the meatloaf he liked it. Mother in law had seafood gimelli pasta, the pasta was bland but the seafood again was fresh and plentiful, so she picked that out, salted and ate that, left her gemelli behind. The bill came out $287. For the six of us , but we did have appetizer and dessert each. w/o alcoholic drinks, if I did not have the meal plan I would not have eaten here. read more

Just checked in. We booked the lodge for that "lodge feel", not an outside Motel feel. We were given a musty room with only outside door access, no doors to inside lodge. 5 minutes after entering the room, we asked to change rooms and were told not an option. Next time, I'll pay 1/3rd less for a dingy Motel for this quaint, smelly room. Make sure when booking to ask for inside access, especially if you have 3 kids and don't want to walk out in freezing weather to access the lodge. read more

Not overly impressed for the price. One room smelled like mildew and the other had stains on the sheet. Hotel is a little old as well and pool closed by 9pm??? It was ok and really see no reason to come back when you can stay at one of the local hotels for $100 less. read more

You would be better off staying at a cheap hotel and buying more chocolate. The pool for kids which we would have used more in the evening closed at 5. They tried to squeeze every penny they could out of you and some of the food in the lodge is extremely over priced. The rooms are really dirty and there were wrappers and some pancakes under the beds. The glass in the room was super smeared and the walls are definitely not soundproof and with a kid that needs a nap and children running up and down the halls you cringe every time you hear someone in the hall hoping your child doesn't wake up. All in all staying in a normal hotel would save you money and would get better service read more

I've been to 3 hotels in the Hershey area since going to Hershey Park over the years and this one is ok... the grounds are very nice and the rooms are nice too but the room was standard nothing you couldn't find around town for cheaper... I loved the lobby and the little outdoor area to smoke cigars.... the bar was very good but expensive and they closed really early... the breakfast at the cocoa beanery wasn't very good and the place was a mess .... the shuttle bus to the park took forever and was crowded... I drove my car to the park the second day because I couldn't stand the shuttle ...the lodge does have a nice pool for little kids but mine are 13 and got bored of it quickly... I'd rather stay at Springfield suites and pay less .... they serve a free breakfast which is good and the hotel is really close to the park .... the rooms are as standard as the lodge and they have a cool ice cream shop across the street... and next door is a car museum ...so I liked the lodge but not loved it read more

Whenever we go to Hershey we always stay at the Hershey lodge. The staff there are extremely courteous & professional. The room are always clean and housekeeping does a great job cleaning up while your out. A really great example of how the staff is always very helpful one night my son wanted to go out for Italian food I asked one of the ladies at the desk if there was a good Italian restaurant nearby. Not only did she send us in the right direction but she made the reservation for us.... Great job Hershey lodge one of my favorites... read more

The shuttles need work in regards to their timing. Wait, board, wait, wait, wait. Better off driving yourself to the park.

I can honestly admit there were no complaints! We visited for the Christmas holiday and enjoyed every minute. Check-in was fast and holiday decor, beautiful. There are streets named after Hershey treats. The rooms were very cozy...the hotel lobby was cozy as well-fireplaces and lounge chairs. We enjoyed breakfast at the lodge restaurant...fabulous! There was a shuttle bus for a convenient lift to the park. We definitely didn't want this trip to end. read more

I loved it!!!! We got here at 4 in the morning so there was no wait. The room was nice and spacious. My favorite part was the double sinks that we had, that was awesome!!! The pool was a bit crowded and some of the kids were rude...not the Hotel's fault though the fault for that belongs to the parents. At checkout I had a little problem with my bill but they took care of it no problem. It was a great experience and I would stay here again without hesitation read more

Overall, the place is nice. If you have kids, I imagine this place would be perfect for you. However, we were there for our anniversary (I know-my fault for thinking of Hershey) and there was hardly anything for adults to do here. Even the hot tub was full of teenagers, and the bar packed with families. Thank goodness for Troegs brewery nearby. The rooms were just ok but the lodge lobby is pretty nice. I wish I would have known before we booked that this was not a place for a romantic getaway so I hope this review will help others. For the prices we paid per night, we could have stayed at a 5 start hotel in a major city. NOT what I expected at all for my money. read more

Where the ziti Terrible experience, did staff was just the worst. I have been waiting for over 90 minutes, the staff keep saying it's 5 more minutes or they ignore us completely. I advise you not to come here, since it's came under new ownership it's gone to shit. DO NOT COME HERE FOR YOUR OWN GOOD! read more