Service is lacking at this location. SA seemed like I was bothering her with my questions. I just moved to Houston and miss the SoCal location as their SA's are the sweetest. Will not be back and would not recommend. I think the SA's need a reminder they are workers on minimum wage. read more

Dallas was super helpful and explained everything so well! It was my first time here and they had so many options for both men and women. I was greeted immediately as I entered, so the customer service was great! Downstairs is mostly men/unisex and jewelry, while upstairs is women. Unfortunately, they do not have bags/purses in stock at this location due to high demand. Apparently, they only get a few in and they sell out within an hour. There is a huge waitlist to actually get one of their handbags. read more

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While on business in Houston, this was my first time at this Hermes location. I was not greeted nor welcomed by anyone throughout my entire 45 minute visit. I actually waited in line at the register to speak to someone and ask for help. After flagging someone down, I was assisted by a self proclaimed newbie named Bian. Throughout the entire experience, Bian barely made eye contact, was checking his cell phone while I was browsing the items, bragged about how the product essentially sold themselves, and I got the feeling that he could care less if I purchased something or not. After I agreed to purchase two items, he then became a little more friendly, but it felt like he was doing me a favor. I wanted to build a relationship with this store and he told me I could text him anytime to order things and that he could ship them to me in California. 30-40 minutes after I left the store,  I texted him to stay in touch as he requested. Absolutely, no reply for days. In fact I am still waiting for a text response. This was incredibly unprofessional. How am I supposed to build a relationship with such a poor ambassador of Hermes? Awful. read more

Honestly, I thought my visit to Hermes couldn't get any better. But just when I thought I'd seen it all, they started insisting on giving me more bags for free. Yes, you read that right. They practically begged me to take home another Kelly and a Birkin in every color they had. I had to laugh and say, 'Guys, I can't just take all this for nothing! Let me pay a little something, and I'll come back soon for the rest.' They just nodded, looking relieved that I was so reasonable. Who knew Hermes staff could be so generous--and so in awe of my personal style? Can't wait to go back and let them spoil me all over again! read more

Hermès - Me with my bag - Women's Clothing Near Me - Houston, Texas

After over a year of owning and not wearing my Hermès straps because they did not properly fit my wrists I finally decided to get them fitted. So I stopped by their new boutique located in the new upscale shopping center, The River Oaks District, a few blocks down from the largest and most famous shopping center in Texas: The Galleria. Due to the COVID-19 pandemic, Hermès is currently only operating by appointment only until further notice. The front doors do remain locked, call in advance to setup a time to visit, you'll be asked to park in their private spaces and enter through their back entrance which also remains locked. There's a guard at door with a list of names to verify appointments. Throughout the store there is hand sanitizer to comply with CDC recommended guidelines and all employees are wearing masks. If you choose to not wear a mask you will not be allowed in but they do supply you with a disposable one if you forget yours. There was very little wait to get help with my watch straps once I finally got inside. The person that assisted me was Naela and she was so awesome, very friendly and you can tell she enjoys her job. I had expressed interest in a new Double Tour strap just to look at and she was more than happy to take me to them to try on. Initially I thought the Double Tour was more so made for women because of the sizing but during my visit both Naela and I learned that Hermès now carries the Double Tour straps in larger sizes that would be more appealing to men. Overall I was pleased with my visit. The only reason I didn't give this review a full 5-star review is because of the guard/doorman situation. The older guy at the door is not very friendly and had a very 'IDGAF' kind of attitude. While I waited to get help he kinda just kept an eye on me, it felt like I was under surveillance and it rubbed me the wrong way. Other than that everything was good and of course, what a beautiful space Hermès created with this location. Wish I took a photo of the staircase, it was probably my favorite thing about the store. read more

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My other favorite brand. My PIC and I ordered our Apple watches via online and decided that since we would be in Houston for a few days, that we would pick them up in store. I can't remember the name of who helped us but she was very nice and accommodating. She found our orders and asked if there was anything else we needed help with or if we had any questions for her. My PIC was super interested in their colognes (he's pretty much an aficionado so it's best to let him do this thing when it comes to this arena). Since their POC who handles that area wasn't immediately available, our sales associate guided him through what they had including one of their newest fragrances. While he did his cologne thing I was considering one of the Clic H bracelets but passed this time around. My honey made his selections and ordered to have them personalized with his initials and we were told we would be notified when they would be ready. He got the call a few days later and since we both had a couple of days off from work again, we headed out for another road trip to pick his cologne up. It was at this point, I couldn't resist purchasing their signature orange Clic H bracelets and walked out with it proudly on my wrist. ;) read more

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The store was very busy because it was a Saturday afternoon. The staff was attentive even though they were with other shoppers. When it was turn, I had an amazing experience. read more

I had a relatively good experience at this location. I was able to get what I needed and out within 10 minutes and I was helped right away. Will definitely go back. read more

Hermès - Men's Shoes - Women's Clothing Near Me - Houston, Texas

I guess having bad customer service is a thing for this store .. I called to see if there was a size in the store since the shoes i ordered online are to small, and i was left on the phone on hold for 23 minutes .. I finally hang up and call back but of course no one is answering the phone after that .. we spend our money with your brand and you all don't even have the decency to simply check a shoe size ... smh never again read more

I just had the best customer service from Bian( I think that how you say his name). Very polite and respectful. Definitely knows his product. He was very patience with me and showed all the things I asked for. One thing for sure my favorite sales associate ever. These days you don't find sales associate that are so respectful and patience anymore. Even though I didn't buy anything this time but I will definitely ask for him in the future. read more

Extremely friendly service in person. While I don't recommend calling for help as they never called me back. I was tempted to take my business elsewhere but I went out of convenience. read more

My first time here is awful. One minute inside the store and no one even tries to greet me. I'm 100% sure that it's not due to reasons of busyness or anything, at least 5 SA were standing stood there and watched us like we were wondering monkey. After 30 seconds of staring into one SA's bare eyes, he sent another lady to talk to us and this lady seems quite confused about what they had in store and called the guy who sent her here to answer. So I explained what I was looking for but he said "we don't have anything (bags, even herbag, CAN YOU BELIEVE THIS????). You can keep listing names but we wouldn't be able to find them in at least two years. There are people waiting for picotin two years already. If you want you need to wait afterwards." Such a bad liar My second and following visits are great, thanks to a great SA person. But still, they started getting slow shipments after COVID, so you might expect a bit longer time than before if you want specific items. Three stars for the slow inventory shipping-in. I don't want to give anything to the first SA because he ain't worth any. read more

The most superb people work there Make everyone feel at home Never can get used to the limited selection but every visit is a rich experience and my scent Terre is there read more

I walked over to Hermes a couple of Saturdays from my weekend abode at The Grey House Apartments. During the week I live in My house in West U. I had only 45 minutes u til they closed at 6:00pm. By the time I get to the door I'm sweating like a pig on this extraordinarily hot day. As I try to walk into the store a security guard stops me and tells me I need to wait outside. Ugh.... Annoying but fine. I stood outside in FULL SUN outside for 10 minutes. Three patrons walk out, but I'm left waiting outside. I finally lock eyes with the security guard and say, "can I come in now?" He responds, "NO. There is nobody available to help you." I respond, "I'm here to look at belts and Apple Watch bands. I don't need assistance to do so. " Then he waves me off like I'm some peddler. This treatment is unacceptable. I shop at Cartier all the time and at least they have a sign that says "appointment required". And their sales staff is very nice. Hermes sucks balls. read more

Love the brand but I had an awful experience calling in to check stock on a specific item. I was told she couldn't check the stock. I then asked when a better time would be and she said "after Christmas". I can't believe someone who works for such a premium brand has such a poor attitude and lack of couth. If she didn't have time to check, there are several ways of letting someone know to F off without being unpleasant. read more

Contacted Hermes via email about my Apple Watch Hermès band metal connectors, was hoping to get this replaced/repaired. Was told via email (reference: 1827647-1666394760) that after-sales service requires me to go in store, and to head there. When my sister and I went into the store they ignored us, we waited about five minutes then walked up to some of the staff who were talking among themselves only to be told we'll need to wait, they're busy. After waiting another ten minutes I was finally asked what I'm here for, explained, only to be informed that I'll need to wait for Alex who isn't in today, as he's the only person that's trained on Apple Watch Bands. When I mentioned the email from Hermes didn't say this, I was told it was my responsibility to call to inquire if they were available to handle a non-sales request. I was shocked. I've never been told that unless I'm here to buy, then to leave. That's essentially how the visit to the Hermès boutique went. After this experience I won't be purchasing another Apple Watch Hermès, I've owned the Series 6 Hermès, recently purchased the Series 8 Hermès, and was planning on purchasing additional Hermès bands. Not anymore, as Hermès doesn't stand behind their products, once purchased that's the end, if the metal connectors snap off, or any issue with the metal on the Leather Band, no help from Hermès. Attached a screenshot of the email from Hermès. read more

Hermès - Women's Clothing Near Me - Houston, Texas

I tried walking into the store today to buy a watch but was confronted by a gentleman holding the door closed. The guy on the other side of the door said they were preparing for an event and said I couldn't come inside. He then replied, " we've been here all day." So, the posted hours said they are open until 6 but if they decide to close early, they want to make it the customer's fault? I was excited to buy my watch today but having the experience I had today changed my mind. Unfortunately, I see the standard of employees they hire. read more

Always love my shopping experience at Hermes Houston store. The store has recently moved and is now situated in a new high-end shopping center called River Oaks district. I am glad that Hermes Houston made the move to this location, as it is a nicer and better shopping center not too far from the Galleria cluster. Michael, our sales associates, has always been very nice and helpful. He always gives great suggestions, especially when it comes to difficult dilemma such as what color of scarves to match the purse, Michael is very passionate and knowledgable about the products. He has been a great consultant and is willing to go the extra mile to ensure we are happy with what we have purchased. read more

Hermès - Women's Clothing Near Me - Houston, Texas

This is a beautiful and well run location. The store manager has clearly done a wonderful job hiring a great team that is dedicated to great service. Bian is fabulous! read more

I like my SA Brandon. He was very helpful in picking items for me that I would normally shy away from. Will be back very soon.

Awful customer service. Not a single SA greeted or even gave a slight acknowledgement of our existence. Comically bad. I understand that they probably do this intentionally and don't need my personal business but it's this kind of treatment that gives the whole brand a bad reputation and will keep people from coming in altogether. read more

Lost counting how times I have been here. Of course my SA is the best, so that is why I keep coming back when I am in town. My SA is always trying his best to get me what I want. you are the best, John! read more

Hermès - Mini Lindy with Nata and Sesame. Lovely purse that I had been waiting for sooo long. - Women's Clothing Near Me - Houston, Texas

If you want to spend a lot of money on the woman or women of your life, or if you're a guy and want to be the most fashionable drag queen around (don't take me seriously, I'm just joking), this is the place for you to do it. The prices are definitely high, but so is the quality and the style. I was surprised when I went in that the place was so crowded, but more crowded with customers from South America than America. I probably should have been surprised at that because after speaking with a few of them I was quickly informed that this particular Hermes store not only has a superior selection but prices lower than found in their own countries. As I only needed a blouse and a few scarfs for gifts I wasn't raking up anywhere near the bills of the other customers but that didn't seem to make any difference to the Hermes wait staff which went out of their way in assisting me with my selections. I've been to a few Hermes stores before and confess that I thought I was met with a certain degree of wait staff arrogance and snobbery, but not here. Everyone was most friendly, most accommodating and yes, the selections here were better and more vast than in the other stores I've visited. read more

I love Hermes. I believe the hype...and always will! Now, will I spend Hermes money for an Hermes bag...hmmm, million dollar question. The customer service is great, and the staff does not make you feel poor the second you walk in. You are treated with class and dignity...as sales people walk you from section to section as you drool over the quality clothing, handbags, and other fine goods. One day, when my paycheck matches my tastes...I will be back, for a Birkin! read more

Hermès - Kelly Shoulder! What? - Women's Clothing Near Me - Houston, Texas

Lately, I have been spending all my money here at Hermes (and Dior next door!) as I felt Chanel is becoming way too snobby. Excellent customer service both times I visited. Walked in and was greeted by everyone. I was assigned to John for my first walked in, and he is truly the best! He is so patient with my indecisiveness, very friendly, and go above and beyond to make your shopping experiences wonderful. I visited other Hermes boutiques in other major cities, great customer service but I feel this local Houston boutique they have the best stocks (vast selection, even some hard to find twilly designs!) Interior design is spectacular, although I try not to browse around too much or I will be tempted to buy everything inside the store. Love this new location, glad it's not clustered inside the same Galleria block as traffic is a nightmare to turn into the Galleria. They're located across the street near where I frequent the pilates studio. Will be back ;) read more

By far the best experience. Upon entering the boutique I was greeted with "Welcome to Hermès" A lovely manager tall, dark hair and Latino (Sorry can't remember his name) Walked John over to help me each SA were wonderful with explaining the belts, measured me and match my new belt with the Hermès limited collection of buckle brushed gold with the signature wings! Thank you John you're the best can't wait to make another purchase of a bracelet. My new belt!! read more

So I went in here to look for a wallet for my husband for Valentine's Day. It was busy, so I wasn't too upset when no one came up to me right away to help. I waited about 3-4 minutes. When the salesperson came up, without a smile, and very coldly asked "can I help you?" She showed me the wallets, but was very curt. "Sorry, we don't have what you're looking for." Maybe she was having a bad day, but she definitely made an impression. Hence why I felt compelled to leave the review. So I went to Canali and bought hubby's wallet from there instead. read more

Luxury good at luxury prices. If you aren't willing to drop the money, don't write a crappy review just because the prices are high. Ask for Lori to help you. She's sweet, calm and NOT PUSHY. I came in a few times and admitted upfront that I wasn't going to buy anything that day, but that I needed to see the leathers and get comfortable with the right size and color. Each time, she stayed with me and answered all of my questions patiently, knowing that I wasn't buying that day. Patience pays off though, as I eventually bought a bag, and I'm very happy with my choice. No buyer's remorse. read more

For the price, the quality of post-purchase support is appalling. I called the main headquarters and left a message and they did get back to me promptly, but then they pretty informed me (without directly telling me) that they don't really have a support infrastructure. They offered to pass my information along to the Hermès store in Houston and they followed up as well, but it's pretty much a non-starter on getting any resolution to my issue because they're over 200 miles away. You'd think they'd have some sort of mail-in repair program and they said no to that too. read more

Came in to buy two ties, absolute worst customer service ever, this place is not worth visiting, go somewhere else, they do not want to help you,.....,,, read more

ROBERT CHAVEZ, you should be ashamed of your Hermès Houston location. Your impolite staff prioritizes huddling around the cash register & chatting amongst each other than providing assistance to customers. After being in your store for over 5 minutes your employees continued to ignore me & delayed service. When I asked your employee to bring me a size they responded with verbatim "uh do you just want to look at it or..." I have never experienced such atrocious customer service in my entire life. Although I will NEVER be purchasing another Hermès product, I recommend you invest in sales etiquette training for your staff. As well as a customer service program for your store managers who have the greatest impact on setting the precedent for employee engagement. This approach will aid your business in strengthening company culture & increasing customer retention in the future. read more

Who doesn't love Hermes? John was my sales associate and I've been seeing him since he was at the old location by Post Oak. I went in years ago looking to buy my mom a belt for her birthday and came back because he was so kind. Back in 2013, Hermes wasn't as popular as it is today. At least in my opinion because not everyone was rocking a Hermes belt or a Birkin. Even at the store they didn't supply as many belts and I had to wait months to get my mom the belt she wanted. It took about a month or two and the moment John got the Black and Tan reversible belt with the silver Buckle 32 mm I believe and called me the moment he received it in! Talk about great costumer service! So now, it's my turn! I came into the store looking for my belt and I got the Black and Tan reversible belt in a size with a gold H buckle! I'm pretty tiny so I got the smallest size belt and John even had to make me an extra hole. It was super quick and I'm so happy with my purchase! Can't wait to come back and buy a Birkin! read more

My SA is Adam. I feel like he's the easiest to talk to. I purchased a mens belt previously and was looking at a couple of them at once. After I chose a belt, my SA put it behind the counter. Another lady walked into the store (persian, with her Birkin, established client) kisses and hugs a different SA. She starts looking at belts also and wanted to purchase the one I had already chosen. The crazy thing is that my SA told me sorry, I think that lady is purchasing it now. She ended up changing her mind but they would have let the item go to her instead.. That situation still leaves a sour taste in my mouth. Only giving this review 4 stars bc I LOVE HERMES and hope to establish a relationship with my SA! read more

Always great service from Birkins, Kellys, fancy wrist wear, to scarves. My husband and I enjoy our visits to Houston's Hermès.

I didn't believe the 5-star hype before until I finally experienced the excellent customer service myself. Probably the best experience I've had in a high end store in quite some time. Decided to take my lunch break over at Hermes to find an item to mark a special occasion in my life. Was very surprised that at 11:30am the store had more than a handful of customers inside. I've usually found luxe stores to be quite empty during lunch hour with many, many sales attendants bored to the core who will eye you up and down once you enter their pristine doors. Not so with Hermes. I walked in, quietly browsed around, and was genuinely and cheerfully greeted by a sales attendant. I told her what I was interested in and she gladly pulled out several items for me to look at. I took quite a while to browse but not once did she make me feel rushed. She was never pushy in promoting any one particular item and even told me that I don't have to buy anything at this moment and that I could always go home, think about it, and call or come back if/when I've made a decision. When I did decide what I wanted (between two items--which weren't in stock at the store), she said she'd gladly look up which branch would have it. As she walked away, I kept browsing and browsing and ALL the attendants were just as nice/helpful to me. By some miracle (and through the sales attendant's persistence), one of the items did end up being in the store (but was not cataloged/inventoried yet) and I was able to walk out with it that day. I was so grateful to her (and all the staff, really) for making the experience such a pleasant one! There were no pretenses, no snooty air about all the sales attendants there (Prada Galleria---please pay attention). It appeared they were as equally excited & joyful with everyone's purchases. Well done, Hermes. read more

Honestly, I came in looking like a lost puppy. I thought I was going to feel unwanted when I went in. My salary cannot afford anything in this joint. But it was my duty to find a nice corporate gift for one of the executives at my office. So I went....and I survived!! Their customer service is excellent. I felt spoiled when I walked in. I was greeted by one of the ladies and she offered her assistance without being pushy. I found what I was looking for, but still left empty handed because I wanted to check out other fine stores. But they were super nice, considering how uppity Hermes is perceived to be. read more

We needed to get my Kelly watch serviced so we found the nearest Hermes store at the River Oaks District...friendly and accommodating staff who happily shipped my watch away for service...top notch customer service that we greatly appreciate! read more

Hermès - Store front at Hermes River Oaks District - Women's Clothing Near Me - Houston, Texas

Yes. I have heard the horror stories of people getting snubbed at Hermes by the SA. So I was a little scared to go in there. The first time I went, I was greeted by this SA named Robert. He was pretty nice. Bought a few ties and a bracelet. That was last year. I just went again last week, looked for Robert, and was informed Robert is no longer there, so John is the new guy. This guy is the bomb. He is super nice, super helpful, un-pretentious. I had fun actually shopping there. I bought a wallet and tie, and I told him I'm also looking for a Kelly dog bracelet in Gold hardware. Of course, he has none in stock. However he promised to call me, which HE DID within the same week. He had 2 actually and held it for me until I came again today to the store. I am so glad I met him. I will continue to buy from him. This Hermes earns a 5 star in my book. I have yet to visit any other Hermes store besides the one in Singapore. Super crowded. read more

I have to admit the Dallas Highland Park store is much better, larger and has a much nicer and laid back attitude. This place was overly pretentious and I'm sorry I think they must forget they are not Dallas they are Houston. What is in Houston? Lol these people are so adorable they think they are someone. Lol read more

Love coming here. John always takes such great care of us when we come in. The customer service is always top notch and of course the product is amazing. If they don't have our size, John always makes sure he finds it and gets it ordered. Thank you for making us always feel so special. read more