My stomach churns with stress just thinking about this P.O. I'm so depressed that I want to move just to not have to have mail "delivered" by these openly hostile, combative, and mean-spirited civil servants. They refuse to deliver mail, even if I beg them to and promise to sit on the porch and wait for them (MAC won't fix the buzzers to let them in properly), but they get argumentative and tell me I can put my mail on hold and get it once a week or I can rent a box. How about they do their job?? I know of no other business where personnel can talk to customers the way Ms. Williams and my carrier talk to me (if I can get her away from her cell phone conversation to have a word, that is). Depressing. read more

Expect lines out the door. This is the line on any given day at this post office. It's the worst post office I've ever seen in my life. Only one window or two tops are ever open to help patrons. Postal workers help you from behind bullet proof glass. It has a prison system feeling to it. Crowds get irate at the lack of service. Its not uncommon to see patrons in line yelling at the postal workers because of the unacceptable treatment given to the public who patronize it. read more

Henry W. McGee Post Office - This is not any holiday. This is the line on any given day at this post office. It's the worst post office I've ever seen. - Post Offices Near Me - Chicago, Illinois

This place is HORRIBLE! They are slow, unprofessional, and the hours are unreasonable. there is always a line, understaffed and horrible attitudes! I have had three packages that the tracking numbers show delivered but in fact were not delivered to my house. I cant understand what the mail carrier is doing on my block but it is ridiculous and i am pissed! One of my items is no longer available and I spent MONTHS looking for this item. The most recent package I bought for my trip to Paris next week and I wont be able to get them resent by the time I leave. I cant understand if the mail carrier is stealing my things or just not delivering them or if he/she are leaving them at my door and someone else is stealing them but either way it is unacceptable. They need to get the post office together and fast. I see that from other reviews I am not the only person who is having problems and last week when I went it there it was almost a riot bc ppl where saying there packages were not being delivered and or they weren't getting notices that they had packages. After I was on hold with the corporate CS line for 1 hour and 15 mins. (waiting to talk to someone) I still wasn't able to get a solution and was told that the supervisor from my 1ST case (yeah there is more than one) put in the notes that they called to tell me what the solution would be. I DID NOT GET A CALL FROM ANY SUPERVISOR they lied. The worst part is you cant chose your post office. You are just stuck with the HORRIBLE service and have to deal with it. I will be going in to complain and we all should until they get it right. Maybe a complete overhaul of all things USPS on 46th and Cottage. There is one young lady that works in there that seems to have a little sense and is pleasant moves fast and knows what she is doing....but she doesn't deliver my mail :( read more

I'm going to start off by saying that I am not big on giving bad reviews. I usually give companies/agencies several opportunities to improve service or correct issues, because I understand that we all have an off day, or things happen that are beyond our control. That being said: Wish I could give this P.O. '0' stars. Poor delivery, and worse customer service. I have encountered occasions when the P.O. 'could not find' packages (multiple days in a row) that I had a delivery notice for, and times when a delivery notice was never left - but the package was sitting/waiting at the P.O. When trying to locate items, I have been given conflicting AND wrong information from the various supervisors - resulting in items being returned and me having to pay extra to have them delivered again. I have also been instructed by the supervisors to 'Call back at 8:00 am tomorrow and try to talk to your route carrier' which is really confusing to me. Isn't that what the managers are for? Why is a non-employee of the angency being instructed to track down and question the carrier? Filing complaints with the system at UPSP.com has not helped. They don't even respond. I just noticed on the Better Business Bureau web site that this particular P.O. has an 'A+' rating because there are not complaints on file. So I guess I will be making sure to register one - I advise everyone else who has negative reviews on Yelp to do the same. read more

My boyfriend and I went to this post office to submit our passport applications (new for him, renewal for me). Appointments are pretty much meaningless, we were helped 1 hour+ over our scheduled appointment time. The woman assisting with passport applications was less than friendly. I personally can overlook an attitude as long as I'm able to get everything I need done. Fast forward 2-3 weeks later....BOTH APPLICATIONS. I repeat, BOTH APPLICATIONS, were rejected for minor incompletions after being reviewed and sent off by the post office agent. So not only did we have a terrible experience trying to get it done but it wasn't even done right!! I honestly don't understand how the "new" application was rejected unless the postal worker removed our identification documents. So now we are forced to pay for additional postage and experience delayed passport completion. Smh. The 2 stars are for the non-passport related services...All other employees were helpful and the regular mail services lines were moving along. Ultimately, DO NOT come here for passport services. Save yourself the hassle. read more

I try to avoid this post office as much as I can since I have never had a good experience here. I think this location is severely understaffed, so the lines are always long. I've never encountered a staff member who didn't have an attitude. They never seem to have the answers that you need, and can never find your package, Don't bother calling wither the phone will ring continuously, or you'll be greeted with a staff member who acts like they are doing you a favor by doing their job. read more

This place is TERRIBLE! If I could give no stars I would. The workers alway's have attitudes and seem like they give beautiful women a even harder time. They need to replace the whole staff. They are lazy, attitude sucks, and supervisor is nowhere to be found. The lines are always long and just a place of horror. Someone is going to loose it here one day. I suggest someone look into this place cause, I am not the only one complaining. read more

The delivery sucks, the customer service is horrible. This has to be the worst post office in history.

I have had mixed reviews at this place. The attitudes are sometimes poor. Actually, I've never received a professional attitude; it is either too friendly/familiar or too rude. There are no signs to tell customers which lines is for which service, this would alleviate problems. read more

I hate to agree with these yelpers. Just hung up the phone with one of these "workers". She answered the phone as if I was disturbing her watching her favorite show: unenthused, tired and not wanting to be bothered. This is not my first run-in with these postal workers. Most of them are the pits. read more

Is there an option for zero starts? This has got to be one of the worst post offices in Chicago. The employees are rude and not very customer service oriented. Staff won't answer the telephone at any time. So, you're forced to come inside and deal with the rude behavior regardless of how you may feel. On 4/29/19, at 5:00 pm, the woman at window #3 refused to answer one question, "Is there a supervisor on duty?" Instead, she ordered me to get back in line and to ask her when I got to the window. Of course, she didn't have a name tag on. After another 20-minute wait, the employee at window 1 stated, "I'll find out if the supervisor WANTS to speak with you." What?? As if she has something more important to do than handling a customer's complaint. Window 1# directed to wait at window #4. After playing musical windows and waiting another 10 minutes, I was told that the supervisor, Ms. D____ was on a phone call. I informed them that they could have told me that 1/2 hour ago and given me the option of returning the next day. As a person with a disability, this would have been a better option for me than standing for a long period of time. When Ms. D came to the window, she was kind and apologized for the wait for she had been on a call. Therefore, what turned into a simple complaint about my mail service became more about the unprofessional and discourteous behavior of their staff. They acted as if they were doing me a favor and that being a federal "public servant" employee was more about the public serving them than the other way around. Obviously, the managers are allowing this nasty behavior to go on. This place is horrible, dirty and service is extremely slow. Just look at the Yelp reviews. I will be elevating this complaint. SMH. read more

Yelp reflects a check-in on the date and time I last visited the McGee Post Office off of 61st South. On that day, moments later, my new Android cell phone was stolen from me at this branch. I don't blame the staff. They are wonderful; they helped me call to file a report and cancel service when my phone was stolen, and they've always helped me with my weird package delivery requests, mass mailings, and stamp fetishes. Five stars for the staff. But the location is abysmal. There's invariably a guy loitering aggressively right in front of the door by the railing asking for handouts. I don't like parking my car on the north because the place seems poorly watched (there's an empty lot to the north and no apparent windows from inside the post office). Watch your belongings here. read more

The worst post office in the city! Packages are left outside, when I am home, and could be buzzed at the gate. The lobby is always crowded, with debris strewn around the floors and countertops. One window is open, when there are five. Everyday there is a new "supervisor". The management needs a change, at the top! read more

Despite also submitting a formal complaint through the online system, I'm sure you will all be shocked to hear that I never have received any follow-up. I hope so very much that communities will continue to get more involved in standing up against businesses like this that choose to operate in such a shoddy and sub-par manner. read more

I went to get my passport renewed around 1pm on a Friday and the service was incredible. There was a slight line, but it moved fairly quickly and all of the staff were extremly friendly and helpful. I was able to get my passport done really quickly and she answered all all of my questions well and quickly. I also had my photo taken there and she was very professional and even showed me the photos and asked me if I liked them (which a different place had not done). This is my first review, but I saw all the previous reviews and wanted to shed light on my experience since it was so positive. read more

Sorry for the negative review. But this post office is the worst . After moving and filling out forms saying i was moving so I could have my mail sent to my new address I started to notice that I was not getting my mail. I filled out an online complaint form at least two before they contacted me. i had then to then play phone tag with one of the employees there who was helpful but not very friendly. I was told that my change of address was not in the system funny since I paid them 1 dollar to change my address online. Now it seems as if I am still not getting my mail So I guess the employee was not very helpful after all. That was the first of my problems the second is they must not train their employees on how to read cause it seems at least once a week I am getting mail that does not belong to me read more

Any one who wants the USPS to do more advanced work, for example, sending a Global Express Mail, or delivering a package in person, pls do not go for this location. I went there this afternoon to do an express international shipping, the type of services on which USPS partnered with FedEx. When it was my turn, the lady first told me that she didn't how to do it, then started frantically searching for the FedEx supplies (the tag and other mailing stuff), and finally told me that they didn't have any supplies left and I could go to another location... Btw, before she attended to me, I waited in line observing how she dismissed another a guy who came and complaint about missing the delivery. I overheard the lady saying that they didn't keep the mail package for the recipient if they missed the delivery as well as the pick up window ... ???? read more

I am not happy with my mail delivery, and extremely upset with my letter carrier because my mail is being RETURNED. I have lived in my building since August 10, 1968. I have my name on the outside of the door and on my mailbox inside of the lobby. Today, my car insurance called me to see if I had moved. My newspaper sent me a picture of a return on my subscription (newspaper). My health insurance received a return letter. I HAVE NOT MOVED. My regular letter carrier has apparently retired. I had NO problems with her. Today, I did call and complain and spoke to a very nice lady. I hope this can be resolved. I have no way of knowing now many more letters were returned. It is unfair...just wrong. You don't have a zero for rating; so I give your letter carrier a one star. read more

The USPS should do something about this place it is not aceptable to have 1 or 2 stars for ages and nothing is done. Painfully slow and poor service, truly hard to believe a place like this "operates". My fist time there I thought it was a prank. read more

They have not delivered packages in a reasonable time for all of 2020-21. They say that I have a "stop delivery" order and I do NOT. They will not respond to formal requests. They do not answer the phone. Terrible service. read more

I would give these crooks negative stars if I could. Yesterday I had a package delivered to me with the packaging broken and tight plastic straps used to hold the box together. Make no mistake, this was not simple damage from delivery, as all the damage was done on the side of the box...the damage was done in a manner that only one of their own guys could have done to try and inspect the contents of the box to see if there was anything worth stealing. I would have given them the benefit of the doubt had it not been for several of my other friends also complaining about theft from this specific location. Furthermore, I've ordered 30 pounds of dog food from amazon which was supposed to be delivered by the usps, but never came. I saw the tracking information had it delivered to their location and they never once even tried to deliver my package, even after I called them on four separate occasions complaining about it. Tl;dr Do NOT order anything online that you do not want these crooks to steal read more

Horrible, horrible, horrible! Opened a P.O. Box here over a month ago, and the previous use bent the lock. They were supposed to replace it, and gave me keys after collecting my payment. I had to go back twice and I'm here now for the 3rd time and the lock is still bent. The line is out the door and they're are only 2 people working, it music blasting in the back. I thought I was at the club, it was so loud. I have packages missing, a P.O. Box I can't get access too, and they're having a party. Thanks a lot USPS. This is the craziest thing I have ever experienced. Postal service is a joke and rip off. No one trusts the post office anymore read more

This has got to be the very worst post office on Earth. The mail delivery was always bad, not it's 10x worse. I haven't gotten mail in over a week. I've checked with the companies/entities sending me mail and they've sent it but it hasn't been delivered. Everything from unemployment and medical insurance information to my city sticker is missing. It's deplorable. Whenever I call, it just rings, I never get an actual person then, it hangs up and I hear a busy signal. I think everyone who works there should be fired and replaced. If I could give zero stars, I would. read more

I dread going to this place. The times I've had to go is because for some reason, my packages have taken forever to get to my apartment building. Recently, I had been tracking a package, it was out for delivery and it never showed up. Went there, the staff is rude and useless. They tell you basically either well we don't know where it is, or if you're "lucky" they fill out a search mail document; which is useless. Another thing, I don't understand why that's my post office, since it's not even my same zip code. It's terrible. read more

This place sucks big time! I expected bad service and a long wait before walking in and I was not disappointed. 2 people were waiting ahead of me and after no activity from the windows I called the post office while in line to complain. I was told only 1 clerk was on duty and I said "I'd been in line for 15 minutes. Someone needs to tell us something!" At that moment 3 clerks appeared at 3 windows. As soon as one customer was served, the other 2 clerks disappeared. While on the phone I requested to speak to the manager who was conveniently absent. Of course, he is lazy, also. He needs to go. I'd rank this place -10. I cringe when I get a reminder to come to this place to pick up a package. If you have any afternoon plans you better cancel them. The service has been bad at this place for years. read more

This is the worst postal office ever! They do NOT answer phone calls regarding missing, or undelivered packages. And someone has hung up on me, after having me wait on the phone for them to pick up. I am kinda afraid to go to their facility to retrieve my package. Was told by a family friend that their waiting time is an hour, and that the staff is rude and disrespectful. I refuse to deal with that. read more

Filed an investigation claim haven't received mail in almost 3 weeks . See the postal carrier he comes on the street doesn't deliver any mail . Call this location they don't answer a waste of time at of calling . Was there to return a package waited in line over 45 mins , only two people working . One employee comes to one of the window sit down and look at the line she then goes into the back . SMH . They really need secret shoppers go in there and try to figure out what the hell is going on . read more

If I could give a negative rating, I would. This post office is the Bad Place. TL;DR, worst customer service ever, horrifically slow lines, meanest clerks. Avoid Starla at all costs. After having to make a sudden move, I was left to deal with several packages being sent to my old address, so I promptly did a USPS package intercept for 3/4 of my packages. I paid for the intercepts, and received a confirmation that they had been entered into the system. Unfortunately, when I checked the tracking numbers for the three packages, I saw that they had been unable to "access the delivery location" and that they would try redelivery. This was already fishy as I had requested the packages be held at a post office near me. How could they not access the post office as a delivery location? Unclear. After a long phone call with USPS, I found out that the package intercepts had been "unsuccessful" and that they were being held at the original post office- this one. After 7 unsuccessful phone calls to this post office (no one picked up, no voicemail either), my only option was to go to this garbage place. I arrived inside to be greeted by a long and slow moving line, and an icy blast of frigid air conditioning. I then waited in line for about 25 minutes, and when I finally made it to the front of the line, Starla the desk clerk immediately dismissed me and hurriedly told me to go write down my name and tracking numbers. I must have missed that she also asked me to write down the address it was sent to, and that's understandable, but when I came back with my paper, she glanced at my paper told me in the most condescending way that obviously I needed to write down my address too. This is actually not obvious, as all of the relevant information is attached to the tracking numbers, which I assumed she would be looking up. When I finally had everything written down, I made my way back to the counter, and explained my situation to her, all while Starla shook her head at me and gave me looks showing that she clearly thought I was some feeble minded idiot. When I was finished relating what USPS had told me this morning, she took off with my paper and proceeded to leave my friend and I standing with there for about 45 minutes. She showed up half way through and unceremoniously dumped 2 of my packages, both labeled fragile, sideways and on top of each other, precariously placed on a rolling chair. She then came back 15 minutes later with my larger package, around 30 lbs, and asked us maybe 5 times if we were sure we could carry the packages by ourselves. As a side note, all 3 packages were very clearly labeled PACKAGE INTERCEPT in quite a large font. With that, we were released from this hellish place, and left eagerly. We also saw Starla treat several customers in front of us in line much more politely, without dripping in condescension. I saw other reviews saying that she treated Asian people badly, and I totally believe it. I'm Indian, my friend is white, and the difference in customer service was very clear to me. As I sit here seething, I hope that everyone avoids this place like the plague. Or you know, COVID. read more

I think every employee here at this location is really nice. I've never had a bad experience besides having to listen to rude, and for some reason always female, customers yelling at the employees for one reason or another. Sure the lines can be slow and long but thats the fault of how the USPS is run, not the employees. They are constantly helping people, not chatting with each other or standing there comatose. I like it here and I'm not a fan of visiting the post office by any means. The one on 55th by Treasure Island is full of jerky employees. I avoid going there at all costs. read more

I don't even know where to start. From unprofessional employees and lack of leadership/management working inside of their facility to their mail carriers (60653) typically claiming to have delivered packages that were never even attempted. This place unfortunately has both. But the main reason for writing this review was because this specific location's mail carriers will typically mark undelivered packages as "delivered" and UNATTEMPTED delivery packages as "Delivery attempted. Package will be held at facility per customer's request". I've read other reviews from other sites and they literally have HUNDREDS of negative comments that are all saying what I'm saying right now in regards to packages being falsely marked as being "delivered" when no attempt was ever made. Many were suggesting that there is a possible "theft ring" going on over there and that their management might be involved. That's a strong accusation, but at this point, I'm starting to believe that hundreds of people complaining over the same exact delivery issue(s) is not a coincidence. This place needs to be, and more than likely will be one day, investigated by corporate level management. I don't think it can get any worse than this. read more

This post office has the worst service ever. Every Time I come there is a long absurd line that shouldn't be this long. You stand there for about 30 minutes just to get helped by a person with a bad attitude. This is horrible. Either close this facility down, or higher people who actually would do their job! read more

Henry W. McGee Post Office - This is how the line looks at all times. No matter the weather, time of day, or season. - Post Offices Near Me - Chicago, Illinois

Amazon gave a delivery date between 10/22 and 10/29. By 10/29 no package. Checked tracking only to find that package was forwarded to another address on 10/23 at 5:55p (right before office closing?) and marked "in mailbox" on 10/23. "Oh where oh where could my package be!!! In someone else's hands I believe"- just sinister!! read more

The most unprofessional post office in the city, if not the whole country! Slow, unorganized, and rude employees. I hate going to pick up or have any type of dealings with them. If everything could come UPS, Or FEDEX it would make my life great! There is always a line and it movea extremely slow. Also why do we have to tell thru the package slots so that they can hear us? read more

So no one ever answers the phone? Then you have to be on hold over an hour on the 1-800 line who does nothing but repeat what you're seeing online which is the actual problem with no further resolution. You're just constantly out time and money????? This place a complete disgrace.... read more

passport services are never available!!! i just want my passport. every time i schedule the person who's able to do it is always "not in today". i'm sick of this unprofessional office. read more

I've had to start sending my mail elsewhere to actually receive it. I'm so tired of filling out "Where's My Package?" searches! They're rude and unprofessional when you actually go in there. I've been here the last two weeks waiting on packages that never arrive until they feel like doing their job. I want the items I paid for. This should not be this difficult. I loathe this place. read more

Even before the pandemic, delivery of packages were a problem. Many "tried but couldn't get access" notes on the tracking site -- bogus since we're retired and there's always somebody home. Since the pandemic packages have, apparently, just piled up with nobody caring if they get delivered or not. As for letter mail, we sometimes go a week without a delivery. read more

Very unreliable when it comes to delivering Amazon packages on time & they never redeliver your packages you'll have to go the post office to get your package read more

Two stars for now, improvement with new staff observed, still work in progress. The last 17 years was unimaginable poor customer service from management to counter. read more

This post office was incapable of delivering a first-class letter to a Chicago address and then, when I tried to call to find out the problem, was repeatedly hung up on by the system. read more