This P.O. Is the best around! There's never a line and the Mngr came to the window to assist the…read moreclerk with parcel pickups. The place is always clean and neat. I only get my mail since I was told to ensure my last name stayed on the mailbox. I appreciate this policy to keep down identity theft, since I've been down that road, and it wasn't nice! I highly suggest folks to make this the one to save time at!

I wonder how this Post Office is not investigated half the time. My good to poor ratio has to be…read more1:5. Inconsistent, confusing and "oh, my god...people deserve so much better..." is my rating. Cannot get packages scanned, tell me that they will mot give me a receipt...a bunch of hooey. Do not do your postal needs here.

Mail and package delivery are inconsistent depending on the carrier. My route had a regular carrier…read morefor years and he was excellent; I rarely received mail that was delivered to me in error, and if the carrier had to leave a package at my door, he did his best concealing the package from public view. Now there are different carriers and the service varies widely depending on who is delivering that day. I've had packages left halfway up my steps in full view of passerby. If my neighbor hadn't witnessed the delivery and taken my package into his home, it would have been stolen. I've also had packages scanned as delivered (I know this because I use tracking via Amazon), but the package wasn't actually delivered until days later. I've had packages left by my door when I was home and the carrier didn't bother to ring my doorbell. When I am home and receive mail, I notice that most of the carriers are on personal cell phone calls while they're delivering mail. In addition to being inappropriate, this is also a dangerous practice because mail carriers are sometimes robbed on their routes. I think that a carrier would want to be alert and aware of their surroundings while delivering mail in my neighborhood. Today I answered my door and a very nice carrier handed me a package that according to USPS and Amazon's tracking was delivered on 3/12. Today is 4/2! I have the suspicion that another carrier scanned the package as delivered in order to meet the Amazon Prime 2nd day delivery guarantee and intended to either deliver the package the next day or perhaps not at all. The service at the branch office has improved with lower wait times and more courteous service, but the issues with delivery are unacceptable!

My experience today, Oct 22, 2026 is beyond horrible. The only clerk who worked at the desk at…read moreapproximately 5:20 pm should never work with customer service. Im following up with the post master to speak on how rude she is to customers. Ive registered my complaint on line and will contact the post master tomorrow.

This is not your regular Post Office and what I mean is this, if you live in the 60615 area this is…read morenot the location that you go too to pick up your packages. You have to go to 4601 S. Cottage Grove. You can send packages, letters and also get stamps, moving cards, boxes etc. I think if you don't want to get caught up in the long lines go early because around lunchtime the line can be out of the door especially with social distancing. When the self serve machine is working I like using it especially if there is a very long line. You can ship packages, get stamps I know that for sure. I am not familiar with any other services it may have. You must wear your mask and social distant when possible. They do have spacers on the floor. They also have P.O. Boxes and the staff is great. I'm so glad this small little Post Office is in the neighborhood. as always.... Enjoy and be Safe!!!

paaaathetic with a capital p…read more here on a wednesday. walked all the way here. sixteen blocks. it's 3:30 pm. they're supposed to be open until 6 pm. shut tight as a steel drum. closed. tons of customers arriving, pissed as hell. this usps site is for shit.

I don't know why they call this the UNITED STATES GOVERNMENT...when this is the post office but I…read morelike this one the ladies behind the counter always have me laughing but they work hard as well...I have been there when the place was packed but they still make each customer feel they are important. I believe that the people at this location are great and they make this branch better. The area is not the best but they are a raydrop in this area and can make you smile.

I'm so sick of not getting my mail and filing two claims within a weeks time about missing my…read morepackages!! They always scan it delivered on the day it suppose to arrive , but I never get it!! Going there is wasting gas and time. Getting a call or email back is impossible!! Fire the whole business!!

I've never had a positive experience at any USPS office--until now. The worst by far has been the…read moremain office in Pilsen on Ashland, where the service has consistently been slow and unhelpful. That said, Shannon is the absolute exception and the true cornerstone of this location. She seems to be the only employee actually keeping this office running. We went to the Chinatown location for my daughter's passport appointment, and thanks entirely to Shannon, the experience was efficient, professional, and genuinely pleasant. She handled everything quickly and kindly, and we were in and out without any issues. USPS needs more employees like her. Please keep this location open and allow Shannon to continue providing the excellent service she clearly takes pride in.

Nothing wrong with this post office, it's a small one with limited services but I got my stamps and…read moremailed my postcards and it was all good.

Staff was extremely helpful when I went to the store to claim a package. Searched all over for it…read moreand called the driver to check Delivery guy not so much though. Got a delivery attempt slip on Tuesday. I was in all day but did not bother to buzz my door even. I requested redelivery 3 times, all failed. Finally Saturday, 5 days after the slip, it was delivered.

I want to add my experience to the many reviews of the post office at 4601 S. Cottage Grove Ave.,…read moreChicago, IL 60653. Unfortunately, my experiences at this location have been consistently disappointing. The level of customer service is far below what the public should expect. Many of the employees I've encountered have been dismissive, rude, and seem uninterested in helping customers. There is often little sense of urgency, even when lines are long or people simply need routine postal services. The employees at this location receive excellent pay and benefits, and with that comes a responsibility to provide professional, respectful service to the community. Instead, it often feels as though doing the bare minimum has become the standard. Customers deserve to be treated with courtesy--not as though they're an inconvenience for asking someone to perform the job they're paid to do. The mail carriers have also been a major source of frustration. In my experience and neighbors, too, mail delivery has been inconsistent, and interactions with carriers have often been curt and unprofessional. Reliable mail service is essential, and residents should be able to depend on it. If you have the time, I strongly recommend going to the main post office at 433 W. Harrison St. instead. In my experience, the staff there are more professional, more efficient, and far more respectful. The extra drive is worth avoiding the frustration of this location. To the management of the Cottage Grove station: this office needs leadership, accountability, and a renewed commitment to customer service. The Bronzeville and Kenwood communities deserve a post office that reflects the hardworking people who live here. There is no reason this location cannot provide efficient, respectful, and dependable service. I sincerely hope management addresses these ongoing issues because the public deserves much better- Ms. P

The US Postal Service needs to "communicate" to it's customers about staff shortages and what they…read moreplan to do about it! Your carriers are working late into the night delivering mail and not good when you live on the south side for safety reasons and are only able to get mail to my house once a week and maybe twice if we are lucky. No one sends a notice, no emails NOTHING! I signed up for "see my mail that is coming" and you never deliver it till days after the notice states Saturday delivery . Put those brick mail boxes on every corner that have a heavy duty box for each house encased in brick and I will gladly go to the corner to get my mail. The mail person can make one stop and move on. Saying nothing is worse than bad service. It is not the carriers fault....HIRE SOME PEOPLE or change how mail is handled.

Being first responders and essential workers, you are mandated to be a resident of Chicago. There…read moreare some amazing benefits of living in the city! It's just really hard to focus on them when you haven't received mail in over 3 weeks. I am not talking about junk mail or magazines. I'm talking about tax documents, refund checks, medication and packages. Employees have received my tracking numbers on 3 different occasions. They have told me that the packages are in the office but they can't get to them because of all of the mail piling up blocking access. So it's a long, unfortunate 'waiting game'. I requested information on PO Boxes and was told that all mail, no matter where it goes must first be sorted by USPS and that because of Covid and excessive absenteeism, there is NO ONE available to do this. They also stated that they can't really keep employees. Stood in line for 3 hours and 44 minutes only to leave with a bunch of excuses and NO mail. I pray that this issue that has recently been in the news is resolved sooner than later and that it benefits everyone consistently.

The friendly employees at this USPS location work quickly and efficently, arr knowledgable, polite…read morerespectful folks, whom care about your shipping needs. I was offered several prices and shipping times for my order. The office is clean here and the oarking lot is near a lit caesars if your hungry

This business is located on 46 and bishop in a small strip mall between a nail shop and a Chinese…read morerestaurant. The other 2 reviews are another location not this one. Every time I come there is no line, and the workers are helpful. This is the only location I would ever have a p o box at because it's always empty never more than 1 or 2 people in line. Best location to use because you're in and out.

If someone would have told me that I would be visiting Post Office - Chicago Lawn Station I would…read morehave called them bluff because prior to visiting it, I had no interest in it. Furthermore, I visited it because the Elsdon Station was crowded with customers leaving me to seek out the nearest which happened to be Chicago Lawn Station. Your only option for parking at this location is street parking which mirrors Ashburn Station, but less the headache in comparison because it has a tad more openings within the area. One thing I took notice of after parking my car was the 7-Eleven next door which is always a plus in my book because I love me some 7-Eleven, hehe. It is just too bad that I likely will never visit this location again because of it being out of my way. As an avid eBay seller, I visit many post offices throughout the city enroute to my committed destinations, and the one thing I take notice of are the set ups. At this location, the inner set up seems spacious with the PO Boxes off to the right yet still in the main area surrounding the customer work station. Visiting any post office, I always expect to encounter some sort of line which can be the deciding factor if I stay or not. Best believe, if I encounter a long line, I am researching the nearest location or I will just return when I have the time. Of course there was a line at this location, but there were also three clerks behind the desk which were mostly dealing with passports. And speaking of passports, the passport hours go from 10 a.m. to 3 p.m. - Monday thru Friday. My overall experience at this location was better than over a half of the other reviewers experiences. I was treated none less than a customer which mirrors many of my other visits to other locations. Needless to say that I deal with them solely for shipping my eBay items and the only issues I could possibly have is that item not making it to its destination, which I rarely have. In closing, with my internship in the West Lawn area near over, I doubt I will return due to this location being out of my way, but it was great to drop in and experience yet another post office in the area. Thomas G

My Name Is On The Mailbox & All Of A Sudden My Hard Copy Driver License Got Sent Back To The DMV As…read moreUndeliverable & Now Today Chime Is Telling Me My New Card Was Sent Back Too... I'm Confused On Why ALSO The Mail Lady In The Office And The Ones Who Drop Off Your Mail Is Very Rude They Look You Dead In The Eye Without Speaking And Just Throw Your Mail On The Porch