I've never had a positive experience at any USPS office--until now. The worst by far has been the…read moremain office in Pilsen on Ashland, where the service has consistently been slow and unhelpful. That said, Shannon is the absolute exception and the true cornerstone of this location. She seems to be the only employee actually keeping this office running. We went to the Chinatown location for my daughter's passport appointment, and thanks entirely to Shannon, the experience was efficient, professional, and genuinely pleasant. She handled everything quickly and kindly, and we were in and out without any issues. USPS needs more employees like her. Please keep this location open and allow Shannon to continue providing the excellent service she clearly takes pride in.

Nothing wrong with this post office, it's a small one with limited services but I got my stamps and…read moremailed my postcards and it was all good.

I had the pleasure to meet Jessie Reed from USPS located at 433 W Harrison Chicago IL. He went out…read moreof his way to call me directly and made sure I was aware my mail was not being delivered due to the fact I had made an error on my address change. I was completely shocked that he would take the time to call me and reassure me that he was taking ALL my mail back to the post office so I could pick it up the next day. Sure enough I called him to just tell him I was at the post office to pick up my mail and he was more than happy to bring it down to my car, since it was a good amount of mail. What a gentleman, he was so nice and informative on what I should do to get my mail. I just want him to be acknowledged because I must be honest I had no faith in the postal service workers I had some bad experiences, but Mr. Reed changed that with his kindness. Again THANK YOU for your help and kindness especially at this time (Covid-19). We need more Postal people just like YOU! Sincerly, Mrs. Bez

I haven't met a friendly employee at this location. I usually use the self-service kiosk to avoid…read morehaving to interact with the clerks, but sometimes the kiosk is down and I have no choice. I also had a serious incident on the escalator. It caught my skirt, and despite multiple attempts to stop it, the escalator continued running. I returned the next day to report the incident and was told the person responsible was not there. After being given the runaround, no one ever followed up or compensated me for the damage to my dress, nail, watch, and other belongings. The elevators are also raggedy and often seem poorly maintained, which does not inspire confidence in the overall safety and upkeep of the facility. It's disappointing to experience such poor customer service, especially since the post office operates with very little competition. I do have another post office that I prefer, but this location is open later, which is sometimes more convenient. The facility often looks deserted, although there has been security in the parking lot since it reopened. Another frustration is that the location sometimes closes earlier than posted hours or seems to close whenever it wants. Overall, every visit feels like an inconvenience.

Sometimes USPS does not deliver and says the address is undeliverable. It's a mailbox outside of an…read moreapartment. Went in to the office and was told there is nothing they can do. This is very frustrating when important items like a state ID or city stickers are shipped via USPS and are not actually mailed to me.

Was on this side of town and needed to mail out something. Trusty Yelp helped located this post…read moreoffice. Easy access and a nice post office. It was 2 people ahead of me. The clerk was assisting the first person and closed out. The lady ahead of me didn't speak English and the clerk didn't speak Spanish so the transaction was tough to hear. The clerk wasn't very understanding towards the lady. Made me feel uncomfortable because I felt bad for the customer. The lady figured it out though. I was next and the lady was nice to me though, efficient and I was out of there. I just wished she was kinder to the lady before me.

Do not come to this usps or you will wait foooooooooorrrrrrrever…read more Sharita was sooo nice and sweet but its not her fault just need more people to help bc it took forever waiting. If you're dropping off something then ok but for service there's always a long line bc many who come don't know much about packing or packaging etc. and there's only 1 employee working. A 2nd one was working but he was taking sooo long. The only lady working who was helping the long line was at least patient and nice. There's was a moment where another employee came in to chit chat with her and held up the line for like 5 minutes making us wait

They're busy, but the staff has always been on point. Understaffing is a manager and higher issue.read more

paaaathetic with a capital p…read more here on a wednesday. walked all the way here. sixteen blocks. it's 3:30 pm. they're supposed to be open until 6 pm. shut tight as a steel drum. closed. tons of customers arriving, pissed as hell. this usps site is for shit.

This Post Office at 1510 E 55th Street is run like a small business: They decide to open and close…read morebased on the whim of the employees. This week alone they opened 1 hour late one day, closed 2 hours early another day. And on Saturday nobody even showed up. How does the USPS allow this to continue?!

Busy during lunch hour. Big open space. I had a sale I need to ship and want to get a receipt so I…read morewaited on queue to get to a counter. When I got there she told me that I could use the kiosks for it. I didn't know but glad to. I asked her what option to choose/use, she said "pre-packaged" something.

I walked in at 12:03 on a Thursday and walked out at 12:07. The place was dead only 4 people in…read moreline even though i saw multiple reviews say it's slammed at lunch time...

If you live in Prairie Shores you know all about this place because they won't bring packages or…read moreanything too large for your mailbox to the building's package room. You get those slips instead and requesting redelivery when you're home is ignored. So during busy shipping times (holidays, etc.) expect to come here and wait in line forever. Some of the employees are more cordial than others. I had both good and poor experiences and you can tell they are all under a ton of stress. One thing I can say is getting upset with them won't help you at all. In this case you have to adopt some kind of zen mind practice because otherwise you'll wind up having a stroke and still nothing will change here.

If I could give this place 0 stars I would. There's always only a single employee. The wait is…read morealways 30-60 minutes. There always only one worker. Would it kill you to put a dang kiosk at one of the always empty stations so that we can at least help ourselves. I just want to drop off prepaid packages and get a dang receipt. AlSo if you're shipping stuff from here, even if it's prepaid, you better get a receipt because I've never had more packages lost in my life than I have from this location. Currently been standing in line for 25 minutes with two people in front of me the line is literally out the door behind me when I tried to scoot forward to make space for the more people. The employee told me that I could not do that and I needed to back up even though there's probably 30 feet between me and him. I said people are standing outside. The feels like temperature is -7. he said that we have to stay in the camera or "they" call to complain to the one person at the counter, trying to actually help people. Get. A. Frickin. Kiosk in this place. Help the grossly understaffed workers and help your customers.

Staff was extremely helpful when I went to the store to claim a package. Searched all over for it…read moreand called the driver to check Delivery guy not so much though. Got a delivery attempt slip on Tuesday. I was in all day but did not bother to buzz my door even. I requested redelivery 3 times, all failed. Finally Saturday, 5 days after the slip, it was delivered.

I want to add my experience to the many reviews of the post office at 4601 S. Cottage Grove Ave.,…read moreChicago, IL 60653. Unfortunately, my experiences at this location have been consistently disappointing. The level of customer service is far below what the public should expect. Many of the employees I've encountered have been dismissive, rude, and seem uninterested in helping customers. There is often little sense of urgency, even when lines are long or people simply need routine postal services. The employees at this location receive excellent pay and benefits, and with that comes a responsibility to provide professional, respectful service to the community. Instead, it often feels as though doing the bare minimum has become the standard. Customers deserve to be treated with courtesy--not as though they're an inconvenience for asking someone to perform the job they're paid to do. The mail carriers have also been a major source of frustration. In my experience and neighbors, too, mail delivery has been inconsistent, and interactions with carriers have often been curt and unprofessional. Reliable mail service is essential, and residents should be able to depend on it. If you have the time, I strongly recommend going to the main post office at 433 W. Harrison St. instead. In my experience, the staff there are more professional, more efficient, and far more respectful. The extra drive is worth avoiding the frustration of this location. To the management of the Cottage Grove station: this office needs leadership, accountability, and a renewed commitment to customer service. The Bronzeville and Kenwood communities deserve a post office that reflects the hardworking people who live here. There is no reason this location cannot provide efficient, respectful, and dependable service. I sincerely hope management addresses these ongoing issues because the public deserves much better- Ms. P

I treat the manager and the postal delivery man with respect and a open mind for understanding…read more thus for the last 20 years i have gotten the same from the manager at the 63rd lowe in chicago post office. And i get the same respectful treatment from mr. charles my postal delivery man . Anytime there is a problem with my mail , it get resolved quickly .

Why people has to be too rude i feel so extremely bad cuz they treat you like you are not the…read morecostumer:( also must of the time their system is down :/ really.