I've never had a positive experience at any USPS office--until now. The worst by far has been the…read moremain office in Pilsen on Ashland, where the service has consistently been slow and unhelpful. That said, Shannon is the absolute exception and the true cornerstone of this location. She seems to be the only employee actually keeping this office running. We went to the Chinatown location for my daughter's passport appointment, and thanks entirely to Shannon, the experience was efficient, professional, and genuinely pleasant. She handled everything quickly and kindly, and we were in and out without any issues. USPS needs more employees like her. Please keep this location open and allow Shannon to continue providing the excellent service she clearly takes pride in.

I arrived at 12:00 PM today April 18, 2026 and the Post office was closed. I wait for about 10…read moreminutes and still closed. A came back now at 12:30 and now is a paper saying they are in lunch and please come back at 1:15 PM. Seriously? More than an hour for lunch? This is ridiculous.

I had a PO Box at this Post Office... "had" being the operative term…read more Packages at my building were getting stolen at an alarming rate. Thus, I decided to get a PO Box so my merchandise could be stored in a secure, government building. Plus, I really loved that they have incredible hours, being open until midnight Monday through Friday, and late into the evening on Saturday and Sunday. Alas, this is the only good thing; everything else has been one issue after another. There was a major issue of packages seemingly not being delivered. I would see the tracking notification stating it was, but no 'package waiting' slip in the mailbox. I would bring this to the staff... some of whom checked in the back, while others stated that if there was no slip, it was still moving through the building. After this repeated enough times that some of the staff remembered me, and after I said "the only thing there is the cardboard on the back," he realized that the PO Box was effectively marked as vacant. Uh oh. It was removed, and I thought it would be uphill from there. Nope, there was a further issue. But first, a quick note about Street Addressing. PO Boxes at this Post Office come with Street Addressing, a service where your PO Box comes with a real street address. In trying to find out what this address was, most of the staffers had no clue what I was talking about. I eventually learned what it should actually be from a poster in the hall. Once I knew this from an official USPS source, and the "vacant" sign was removed, I ordered an item to that street address. The UPS tracking showed it as being delivered to the Post Office. However, the package was nowhere to be found. It ended up being a whole lot of finger-pointing, with the package seemingly being swallowed by The Void. After this, I decided it was time to close the PO Box. It was unable to fulfill the function I needed it to, and this is in large part due to negligence (i.e., not taking proper care) by this USPS. Final nail in the coffin: the number of letters that get lost, and the delays if they don't (about a month), are beyond unacceptable.

My mom came on May 29th to return a lulus package with the return label on it for UPS. She made a…read moremistake and took it to this USPS instead, and the employee still took the package from her anyway. Wouldn't it not scan...? I came back a few days later to explain the mistake and ask if the package is still there. Lady says it should be returned to sender already. Never got it back! Shady business

Sometimes USPS does not deliver and says the address is undeliverable. It's a mailbox outside of an…read moreapartment. Went in to the office and was told there is nothing they can do. This is very frustrating when important items like a state ID or city stickers are shipped via USPS and are not actually mailed to me.

Was on this side of town and needed to mail out something. Trusty Yelp helped located this post…read moreoffice. Easy access and a nice post office. It was 2 people ahead of me. The clerk was assisting the first person and closed out. The lady ahead of me didn't speak English and the clerk didn't speak Spanish so the transaction was tough to hear. The clerk wasn't very understanding towards the lady. Made me feel uncomfortable because I felt bad for the customer. The lady figured it out though. I was next and the lady was nice to me though, efficient and I was out of there. I just wished she was kinder to the lady before me.

Do not come to this usps or you will wait foooooooooorrrrrrrever…read more Sharita was sooo nice and sweet but its not her fault just need more people to help bc it took forever waiting. If you're dropping off something then ok but for service there's always a long line bc many who come don't know much about packing or packaging etc. and there's only 1 employee working. A 2nd one was working but he was taking sooo long. The only lady working who was helping the long line was at least patient and nice. There's was a moment where another employee came in to chit chat with her and held up the line for like 5 minutes making us wait

They're busy, but the staff has always been on point. Understaffing is a manager and higher issue.read more

I never leave reviews but I had to shout out the service here! One lady got stuck running the…read moreregister and with tax day coming up the store had a long line. She was an absolute pro, kept things moving and didn't lose her positive attitude!

The people who work here art incompetent and rude. You will wait a long time for service, you will…read moreget berated for asking questions. You will not get answers to your question. The mail carriers who work out of this location are horrible. I never get my packages and rarely get any mail. If I could give it zero stars I would. I would advise to do anything to avoid using this post office. If you're at Trader Joe's shopping and think you'll "pop" in, don't. It will be quicker to drive to another location or to use FedEx at the Walgreens in the same shopping center.

Busy during lunch hour. Big open space. I had a sale I need to ship and want to get a receipt so I…read morewaited on queue to get to a counter. When I got there she told me that I could use the kiosks for it. I didn't know but glad to. I asked her what option to choose/use, she said "pre-packaged" something.

Shockingly rude and entitled. I had mail to a po box and so had to come to a real postoffice - I…read morehope I never have to do so again.

If you live in Prairie Shores you know all about this place because they won't bring packages or…read moreanything too large for your mailbox to the building's package room. You get those slips instead and requesting redelivery when you're home is ignored. So during busy shipping times (holidays, etc.) expect to come here and wait in line forever. Some of the employees are more cordial than others. I had both good and poor experiences and you can tell they are all under a ton of stress. One thing I can say is getting upset with them won't help you at all. In this case you have to adopt some kind of zen mind practice because otherwise you'll wind up having a stroke and still nothing will change here.

If I could give this place 0 stars I would. There's always only a single employee. The wait is…read morealways 30-60 minutes. There always only one worker. Would it kill you to put a dang kiosk at one of the always empty stations so that we can at least help ourselves. I just want to drop off prepaid packages and get a dang receipt. AlSo if you're shipping stuff from here, even if it's prepaid, you better get a receipt because I've never had more packages lost in my life than I have from this location. Currently been standing in line for 25 minutes with two people in front of me the line is literally out the door behind me when I tried to scoot forward to make space for the more people. The employee told me that I could not do that and I needed to back up even though there's probably 30 feet between me and him. I said people are standing outside. The feels like temperature is -7. he said that we have to stay in the camera or "they" call to complain to the one person at the counter, trying to actually help people. Get. A. Frickin. Kiosk in this place. Help the grossly understaffed workers and help your customers.

There's only about 2 people working the front each time I've been there. There is one very…read moreunpleasant clerk. It was nothing personal as several patrons who came in had the same sentiments. She was not helpful, not accurate in her instructions and seem to have a negative attitude in general.

*If you are thinking about coming to this location, and have the option to go somewhere else, DO…read moreNOT come here.* I came for a *scheduled* passport appointment. Not only was no one behind the counter for thirty minutes, an older woman just wanted to know if there were stamps and the people walking behind the counter ignored her and snickered at her. When the person at the front of the line allowed her to join him at the front to ask her question, she received major attitude from the employee who told her to go back to the end and wait her turn. When it was my turn they told me Tuesdays are her "off days" and that they had no idea why the "machine let me schedule today." Useless--I will never be coming back to this location.

Why people has to be too rude i feel so extremely bad cuz they treat you like you are not the…read morecostumer:( also must of the time their system is down :/ really.

I have spent the better part of 5 years trying to give this post office a chance…read more And it's the mail carrier that is the reason I'm leaving this review. I had my dog in the yard two weeks ago, and I heard the mailman outside. I was waiting for packages, but forgot about my dog, so I ran outside to get her and put her up. I came out to see him throwing my packages over the fence. When I asked him why was he doing that, I was told, "not my problem ", and he threw the second one over. I was livid, but had to leave for work. I filed a complaint with the post office, and got a response from the manager, but now, I can't get any packages delivered! It's laughable that I should even have to post this review. All I want is my