I've never had a positive experience at any USPS office--until now. The worst by far has been the…read moremain office in Pilsen on Ashland, where the service has consistently been slow and unhelpful. That said, Shannon is the absolute exception and the true cornerstone of this location. She seems to be the only employee actually keeping this office running. We went to the Chinatown location for my daughter's passport appointment, and thanks entirely to Shannon, the experience was efficient, professional, and genuinely pleasant. She handled everything quickly and kindly, and we were in and out without any issues. USPS needs more employees like her. Please keep this location open and allow Shannon to continue providing the excellent service she clearly takes pride in.

Nothing wrong with this post office, it's a small one with limited services but I got my stamps and…read moremailed my postcards and it was all good.

I had the pleasure to meet Jessie Reed from USPS located at 433 W Harrison Chicago IL. He went out…read moreof his way to call me directly and made sure I was aware my mail was not being delivered due to the fact I had made an error on my address change. I was completely shocked that he would take the time to call me and reassure me that he was taking ALL my mail back to the post office so I could pick it up the next day. Sure enough I called him to just tell him I was at the post office to pick up my mail and he was more than happy to bring it down to my car, since it was a good amount of mail. What a gentleman, he was so nice and informative on what I should do to get my mail. I just want him to be acknowledged because I must be honest I had no faith in the postal service workers I had some bad experiences, but Mr. Reed changed that with his kindness. Again THANK YOU for your help and kindness especially at this time (Covid-19). We need more Postal people just like YOU! Sincerly, Mrs. Bez

Kari's Rating 2/10…read more -Takes forever to get anything done -Not enough employees -Man on the end is very nice and personable Plan to drop off a package within an hour. They never have enough people working and the only working man is honestly one of the sweetest employees I've ever met. He's very sweet but they need to hire 83 of him. Please hire more people at this location! It does get fairly busy after work and I went at 10:30am on a Thursday and there wasn't anyone behind the counter for 15 minutes as an associate was belong locate a package for a lady-which is so nice of him but where is everyone else?! Some people even left the line as it was so crowded and they only had a limited time frame to come here. It was that bad! I've come here before when I've had packages to just drop and I use the kiosk but this time I had to go up there personally. The man on the left always takes customer service the extra mile and makes conversation and makes the patron feel welcome, so I have no complaints about him, but they need to employ more employees to help this poor man! I can tell he loves his job and I bet there are other people out there that loves this role too, please find them! Haha

every time I go to this post office there are signs up saying "no hay traductores aquí hoy,…read moredisculpen la molestia" and I find it really strange and problematic that at the pilsen post office there are not spanish speaking employees or translators the majority of the time

Was on this side of town and needed to mail out something. Trusty Yelp helped located this post…read moreoffice. Easy access and a nice post office. It was 2 people ahead of me. The clerk was assisting the first person and closed out. The lady ahead of me didn't speak English and the clerk didn't speak Spanish so the transaction was tough to hear. The clerk wasn't very understanding towards the lady. Made me feel uncomfortable because I felt bad for the customer. The lady figured it out though. I was next and the lady was nice to me though, efficient and I was out of there. I just wished she was kinder to the lady before me.

I live much closer to the Ashland location, but they are so mean there. It is also too busy. Kedzie…read morelocation is so different. They are always so nice, efficient, and things run smoothly here each time I send a package.

Do not come to this usps or you will wait foooooooooorrrrrrrever…read more Sharita was sooo nice and sweet but its not her fault just need more people to help bc it took forever waiting. If you're dropping off something then ok but for service there's always a long line bc many who come don't know much about packing or packaging etc. and there's only 1 employee working. A 2nd one was working but he was taking sooo long. The only lady working who was helping the long line was at least patient and nice. There's was a moment where another employee came in to chit chat with her and held up the line for like 5 minutes making us wait

This is not your regular Post Office and what I mean is this, if you live in the 60615 area this is…read morenot the location that you go too to pick up your packages. You have to go to 4601 S. Cottage Grove. You can send packages, letters and also get stamps, moving cards, boxes etc. I think if you don't want to get caught up in the long lines go early because around lunchtime the line can be out of the door especially with social distancing. When the self serve machine is working I like using it especially if there is a very long line. You can ship packages, get stamps I know that for sure. I am not familiar with any other services it may have. You must wear your mask and social distant when possible. They do have spacers on the floor. They also have P.O. Boxes and the staff is great. I'm so glad this small little Post Office is in the neighborhood. as always.... Enjoy and be Safe!!!

paaaathetic with a capital p…read more here on a wednesday. walked all the way here. sixteen blocks. it's 3:30 pm. they're supposed to be open until 6 pm. shut tight as a steel drum. closed. tons of customers arriving, pissed as hell. this usps site is for shit.

I walked in at 12:03 on a Thursday and walked out at 12:07. The place was dead only 4 people in…read moreline even though i saw multiple reviews say it's slammed at lunch time...

Busy during lunch hour. Big open space. I had a sale I need to ship and want to get a receipt so I…read morewaited on queue to get to a counter. When I got there she told me that I could use the kiosks for it. I didn't know but glad to. I asked her what option to choose/use, she said "pre-packaged" something.

If you live in Prairie Shores you know all about this place because they won't bring packages or…read moreanything too large for your mailbox to the building's package room. You get those slips instead and requesting redelivery when you're home is ignored. So during busy shipping times (holidays, etc.) expect to come here and wait in line forever. Some of the employees are more cordial than others. I had both good and poor experiences and you can tell they are all under a ton of stress. One thing I can say is getting upset with them won't help you at all. In this case you have to adopt some kind of zen mind practice because otherwise you'll wind up having a stroke and still nothing will change here.

I saw the video of the disgusting and illegal behavior of the employees there concerning the 1st…read moreamendment auditor. They all all need to be fired, especially that obese nasty attitude of a so called supervisor!

Staff was extremely helpful when I went to the store to claim a package. Searched all over for it…read moreand called the driver to check Delivery guy not so much though. Got a delivery attempt slip on Tuesday. I was in all day but did not bother to buzz my door even. I requested redelivery 3 times, all failed. Finally Saturday, 5 days after the slip, it was delivered.

I want to add my experience to the many reviews of the post office at 4601 S. Cottage Grove Ave.,…read moreChicago, IL 60653. Unfortunately, my experiences at this location have been consistently disappointing. The level of customer service is far below what the public should expect. Many of the employees I've encountered have been dismissive, rude, and seem uninterested in helping customers. There is often little sense of urgency, even when lines are long or people simply need routine postal services. The employees at this location receive excellent pay and benefits, and with that comes a responsibility to provide professional, respectful service to the community. Instead, it often feels as though doing the bare minimum has become the standard. Customers deserve to be treated with courtesy--not as though they're an inconvenience for asking someone to perform the job they're paid to do. The mail carriers have also been a major source of frustration. In my experience and neighbors, too, mail delivery has been inconsistent, and interactions with carriers have often been curt and unprofessional. Reliable mail service is essential, and residents should be able to depend on it. If you have the time, I strongly recommend going to the main post office at 433 W. Harrison St. instead. In my experience, the staff there are more professional, more efficient, and far more respectful. The extra drive is worth avoiding the frustration of this location. To the management of the Cottage Grove station: this office needs leadership, accountability, and a renewed commitment to customer service. The Bronzeville and Kenwood communities deserve a post office that reflects the hardworking people who live here. There is no reason this location cannot provide efficient, respectful, and dependable service. I sincerely hope management addresses these ongoing issues because the public deserves much better- Ms. P

I treat the manager and the postal delivery man with respect and a open mind for understanding…read more thus for the last 20 years i have gotten the same from the manager at the 63rd lowe in chicago post office. And i get the same respectful treatment from mr. charles my postal delivery man . Anytime there is a problem with my mail , it get resolved quickly .

Why people has to be too rude i feel so extremely bad cuz they treat you like you are not the…read morecostumer:( also must of the time their system is down :/ really.