Unfortunately there is nothing else I want from your company what's the point of paying extra to get your "lifetime" policy if you can close the store closest to me and eliminate it being easy to have my items checked and cleaned. Then use that an excuse for voiding my warranty. Why would I ever shop at one of your locations if you don't even stand by your products the way that every other major jewelry store does? Kay jewelry literally bought your stores broken necklace for the cost you charged me because I wanted to upgrade to a nicer and higher quality product. Just to get me as their new customer and their lifetime warranty doesn't require cleaning and checking every 6 months. Glad I'll never have to walk into another one of your stores again. read more

I've been here twice first time to purchase a 5 diamond ring for my wife for our 25th. Wedding anniversary. The quality was amazing my wife loved it she never takes it off unless she's cleaning. This year I came back I was interested in up dating her original engagement ring which was under 1k with something bigger I was greeted by Eric showed me a number of beautiful diamonds I would end up purchasing a carrot and a half diamond which they mounted on her original ring. And it looks absolutely amazing. Pictures don't do it justice to this high quality diamond !! I gave it to her For our 28 wedding anniversary. She won't stop looking at it. Diamond definitely wasn't cheap but it was worth every dollar I spent on it. read more

I DO NOT RECOMMEND THIS PLACE!!!!! Don't trust this business; they sell you 10k gold instead of 14k, and they charge you for items they don't give you. I wanted a 14k ring, and they sold me a 10k one, lying that it was 14k. When I tried to return it, they said I could only exchange it for another item. I wanted a yellow gold ring; they charged me for the setting and then separately for the diamond. The diamond was a pendant, and they charged me for it, including the chain. Two receipts stated that I bought the chain with the diamond, but they didn't give me my 10k chain, and I ended up with a HORRIBLE, poorly made white and yellow ring with no option for a refund. All they care about is making a sale--the worst jewelry store experience ever!! read more

5/5 stars 100% had the pleasure of being helped by Heather, Ken, and the jeweler Albert and they made MIRACLES happen for me. From the start we were being assisted by heather who was one of the friendliest associates I talked to at MULTIPLE jewelers to find the perfect ring. She was so informative, and had so much attention to detail. After having pieces order and having a pretty short timeline (I'm talking days... ) she was able to talk to Albert who gave us a set day on when it would be done and fulfilled it!!! There was some obstacles with shipping which I can't blame anyone since it was short notice but that's when Ken came in and gave options and updates as well, nonetheless the original plan came through and it was successful. I value these employees here so much for all their help and attention to detail. Thank you guys so much the ring came out BEAUTIFUL. read more

THE MOST OFFENSIVE PEOPLE I HAVE EVER SEEN! Do not shop here! Came in to ask about the pricing of a gift I received and the staff treated me like I had stolen the jewellery piece! It was very disrespectful and disgusting. I will definitely never return back to that store. read more

I came in here looking for something VERY specific. A lady, and a man were both helping me.. and about 1 minute into my visit here, they were telling me that what I wanted wasn't good.. it looked bad.. and if I purchase this specific stone somewhere else to make sure I know the return policy because it's going to look bad. Then they kept suggesting things I made VERY CLEAR I did not want. Nowhere near what I asked for. And I kept telling them I'm dead set on a specific thing and price. The guy said "so..? Your boyfriend can finance". After I already told them we do not want to and will not finance. They had NO idea about certain cuts, sizing.. nothing. If you're in the jewelry business, at least know the different cuts lol. ‍ They had no idea I worked in a jewelry store for 5 years lol. The girl was trying to tell me things I knew were not true about stones. Smh. Maybe she just didn't know and was pretending she did, not knowing I've worked in the industry for 5 years? Or maybe she was told wrong by whoever trained her. Who knows. ‍ I just kept asking questions I knew the answers to just to hear the hilarious answers she would give. Then they both just walked away and left me standing there, so I left lol. read more

My son and I went to Helzberg mid-January. I was helping him select an engagement ring. He had an idea of what he wanted and the salesman was nice enough to present a couple options and my son decided on a ring. The salesman had commented on how fast they were because they had an in-house jeweler. He even said the jeweler would be in the next day. He made us feel confident that the ring would be available to pick up very soon. As we were wrapping up the sale and discussing a promise date, he asked if February 1 would be okay. Since there was no rush on our end, we accepted that date and my son made plans and arrangements based on that date. A couple days before February 1, my son called to check on the status of the ring and to see if, by chance, it was ready. The women he spoke to on the phone said he'd be lucky if it was ready by the promise date. It was a bit irritating but it wasn't the promise date yet and we'd see what happens when the promise date came. Well, on February 1, my son called again to make sure the ring was ready before he headed over there. He was told that they were behind and it would be two more weeks. On February 2, I decided to talk to them in person. I spoke to an older gentleman who explained that their jeweler had a medical emergency and had to take time off and that they had to send their jewelry out, putting them behind schedule. When I asked what their policy was if they didn't meet their promise date, he didn't have anything more for me than that things happen. He also mentioned that they were already behind schedule before the jeweler had to go on medical leave which led to more questions. Were they behind when they gave us the February 1 promise date, knowing they wouldn't be able to meet that date? Why weren't we informed earlier so that we could have searched for alternate plans (refunding this ring and going with another jeweler)? He was unapologetic and didn't really seem to care. If customers are paying lots of money for meaningful pieces of jewelry, they should be met with outstanding customer service. I did not get that at all. Before leaving, he confirmed that the ring would be ready in maybe two weeks. I inquired about a possible refund and he told me the date I had to do that. I visited the two closest jewelry stores, hoping they would have the ring. They didn't but they were extremely nice (I would recommend Kay and Zales based on their friendly workers). I visited Don Roberto and I walked out with the same ring and had an amazing experience. I stopped by Helzberg for a refund and the older gentleman barked at our salesman to come over, saying, "This is the one I was talking about." The salesman assured me the ring would be here tomorrow and that he had expedited it. I explained to him that I was just told 20 minutes ago that it would be maybe two weeks and I purchased the ring somewhere else. If I had been told they were expediting it and it would be available the next day, I would have agreed to that. Even though it wasn't ready on the promise date, at least they could have assured me they were doing all they could by expediting it. Instead, the other gentleman only said it would be maybe two weeks. That's what I had to go off of so I purchased the ring somewhere else. As I continued with the refund, the only apology I got was from the salesman. The older gentleman seemed displeased with me and the salesman. As my son's young friends start getting engaged, I will advise them to avoid Helzberg. The lack of care and customer service was disappointing. There are plenty of other jewelry stores that want your business and will go above and beyond to serve you. read more

I am nothing but extremely happy with the experience that Eric and the rest of the team showed my now fiance and me. My fiance said he went in on a Friday night with a picture of ring that I had showed him and made the purchase within 20 mins. He proposed to me a few days later and I am in LOVE with the ring. Pictures do NO justice!!! Jump forward 5 days from the date of purchase of the ring and it had dropped $1000. We went in to the store advised the sales representative of this and they went into action with refunding us the difference to match the current price of the rings. 100% happy with this and will definitely be going back for any jewelry wants and needs. Only thing the sadden me was they advised it would take 3 weeks and 2 days to size my ring :(. I wish the turn around rate for sizing was a little faster. Other than that no complaints what so ever. A++ service and quality read more

Helzberg Diamonds - Jewelry Near Me - Riverside, California

My wife and I were helped by Lina and Charlie today, who provided us with such exceptional service I simply had to write them a review before leaving the store. They went above and beyond for us, as well as for the others we witnessed them serving today. Thank you so much Ladies, your attentiveness and customer service was refreshing and frankly, second to none! read more

Eric was the best! I came in for an engagement ring and he was able to help me find something beautiful in my price range! He was able to get me in and out in less than 1 hour would definitely recommend going here and asking for Eric ! read more

These guys are always so quick to help and they did such an amazing job on cleaning my ring! Damien And Eric made my ring sparkle like the day I got it! I can't stop looking at it since taking it in. Everyone there is so helpful and kind! I will be in every month for a good cleaning! read more

First and foremost, Damien, he's your go to. This guy was absolutely incredible. His knowledge and attentiveness was unrivaled to any jeweler I have ever encountered. I went to him for a custom piece, I told him exactly what I was looking for and he found exactly what I needed but better AND was under budget. I can't express my gratitude enough. read more

Debbie was very helpful & has amazing customer service. She was welcoming & helped us make our purchase. I most definitely recommend working with Debbie. She has a very positive attitude. read more

At the corner with all the other jewelry stores. However it is closest to the Macy's mall, Charming Charlie, Red Robin, and Miguel's Jr, and Cinnabon. Been coming here for years and surprised that there's no Yelp check in. I get to visit this place every 6 months for certain due to the warranty on my jewels. I came early one morning because I decided to run my errands early and come to find that the mall opens at 10am, and not 9am. The sales associates are nice and yes they do upsale and try to get you with promotional prices and credit cards. They're a good bunch of people. I've always had pleasant encounters with everyone at this location; males and females...Sandy, Jose, Elsa, Charlie. read more

Helzberg Diamonds - Jewelry Near Me - Riverside, California

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What exactly are you looking for ? That's when I decided to leave the store. The big lady with curly hair was so rude and acted like I was bothering her when I asked to see 2 items. Earrings and a necklace . I let her know at now I'll be looking for another store. She was incredibly rude. I went right over to Ben bridge where the service was wonderful And I purchased earrings and a necklace. There are many options in the Tyler mall. I would definitely not recommend this store read more

Hubby and I were told that resizing AND plating of our white gold rings would only be $35 per ring when they were sold to us. I called today and asked the lady how much it would be, and I was told the same price. I drove out from Tustin to Riverside only to be told that it would be another $70 per ring to resize. Poor communication to the customer, and wasted gas. Horrible service. read more

A bit heartbroken and embarrassed. Please don't go here unless you're blessed with an abundance of money. The manager Eric treated me like I was nothing. I went to the few clearance boxes to try and find the perfect ring for my partner, it's been rough for us during Covid so it's what I can afford in these times. He looked disheveled that I wanted a clearance ring and when I was trying to find info on it he just kept speaking over me as if he was trying to get me out of the way. I loved the ring I was going to purchase it the other day from a wonderful woman that assisted me but was on my lunch in a rush. I wasn't even given a box so I had to ask after I bought it. I don't even know the designer of the ring I paid and was just handed the thing. He was so pushy that he even forgot to give me my certificate of authenticity for the real diamonds so I had to go back. When I returned for the paper a kind young man helped me but I suppose was new so he needed Eric's help. Eric waved his hand at us and continued to chat on his cellphone bragging about a customer that wants a $12k Rolex. He had the employee print the paper and Eric signed it, pushing it towards me without a word turned back around to walk around the store and kept talking on his cellphone. I have returned that ring a few days after purchasing it because the "magical" feeling wasn't there when I'd open the box I'd remember the embarrassment. I don't want to bless our marriage with a ring that was bought from such a tentative shady manager. read more

I have to write a review because they have made my now fiancée and I so happy. I started my ring shopping not knowing a thing. I shopped around and when I went into Helzberg, their prices beat out their competitors and they made it a very personable experience. They put together a ring that looks exactly like my fiancé imagined. It outshines everything in a room that we enter. 10/10 Damien and Eric helped me out read more

The staff was extremely helpful an accommodating. Ben made sure I left the store happy and got me everything I needed to have a wonderful Christmas. 10/10 fully recommend this jewelry store to anyone who wants to buy diamonds. read more

Omg the whole staff is rude but the worse one is the older gentleman eric I think that his name. He literally walked right passed me didn't ask if I needed help I waited over 30 minutes to get some help I like there jewelry but I think I need to find another jewelry shop where they know how to treat there customers and are willing to help them read more

I was looking for a vintage style wedding ring and this place has the best selection. The diamonds are responsibly sourced and the customer service is excellent, no pushy salesman. read more

OMG the best! I took my ring to 3 different places before coming here. Ben, the sales advisor, took one look at it and he noticed things about it that actually brought the price way down for sizing. Beats out the competitors for sizing, knowledge about gold, platinum, and stones. I was extremely impressed and I'm so glad I stopped in. I will not be taking my jewelry anywhere else but here. Thank you Ben! read more

LOVE LOVE LOVE this store!! Eric is the absolute best. I have bought many pieces of jewelry from him and he always goes above and beyond. I wouldn't go anywhere else since I discovered this store. Everyone there is so kind and helpful. read more