Why can't I give negative stars? This company is non responsive on warranty issues. We had a pool solar system installed, misters and foggers. Can't get anyone to call us back for service or warranty issues. Called weekly for months now and we just get, "someone will call you to schedule" to no avail. They must be waiting for the warranty period to elapse so they don't have to cover it. From the sounds of it, many people are saying even if we do get on the schedule they won't show up. Shame on you Heliocol!!! **BUYER BEWARE** Even if you do get it installed, don't expect they will service it or honor the warranty. Use ANY company other than this one. Extremely disappointed. read more

Service technician Rick just left my property after fixing a few leaks on the roof and inspecting the equipment for leaks. I have nothing but positive comments to make for this company and am very surprised by all the negative reviews. The people who answered the telephone were extremely friendly and scheduled the appointment well. Rick was very friendly, smart, conscientious, and just plain very very very likable. read more

Summary: rush to install and get their check, slow to service after the sale. The solar heaters work well, raising water temperature 4-5 degrees in a day, but seem to require annual repairs for leaks, and the leaks make the slow service issue worse. Installed our system in 2010, so we've had it for about 8 years now. They rushed to install the system before we had our roof coated, and had to rip the coils off the roof while it was being coated. They installed a controller that opens and closes a valve to turn the solar on and off that makes the pump very hard to program (change schedules, etc.) We've had to have them out every year or two to fix leaks in the system - the couplers seem to fail on a regular basis. I have now been waiting almost 2 weeks for service on the shutoff valves to the roof that are failing and leaking. They were supposed to fix on Saturday and never showed up. Not even a phone call to let us know they were delayed. Bottom line: the systems work well but require frequent fixing, and it's not easy to get them out to do the expensive repairs. read more

does anyone know if these guys are going bankrupt? no obe ever calls back! They have had $2200 check cashed from ne since April 2021. I met with installer to measure and discuss install, cannot get job done or a call back. I called for refund! got the run around from front desk (poor girl , such a lousy job, I can only think she is related, otherwise why would she stay?) she routed me to accounting, Melody, who says she requires permission from a Stupervisor to refund. sge routes me to Bruno ( yes, real name) he gets hairball on me about I signed a contract and it doesn't matter that nothing has been done in nearly 10 months! I ask for someone who can actually authorize the refund. He says the CFO can! so, who is CFO you ask? none other than Melody! I have left her two messages and she is always going to be back in an hour. no call back! not one! Do not do any business with this company. worst customer service I have ever ever ever experienced. read more

This company is still garbage. Had a brief exchange with Kelly Dancer, the owner. His one email reply to me was encouraging, then he sold the BBB a load of BS, discounting my concerns and complaints and ultimately skirting responsibility again. read more

Heliocol West - Tucson - Warmer damage caused during solar installation - Solar Installation Near Me - Tucson, Arizona

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Beware... As someone previously stated they're quick to install and take your money, but in our case they completely disappear for service. I have scheduled a service technician three different times, was called and confirmed each time, I waited at home all day, and no one showed. In frustration I even spoke to a Director, which seem to have no impact. Our service issue?!? The system we had installed in feb (of this year) is starting to split apart.... read more

They've been stringing us along since February. Apparently there's a number of people in Tucson with our same last name and similar address number that they went to the other house instead of ours, so now we have to wait another 3 weeks (not sure if I believe that or they are just poorly organized). If our house didn't have them installed originally by the previous owner (we're getting a replacement), we would have gone with a different company. read more

Awful customer service. I guess they got their $8K from and they're done now. It took 5 months for someone to come out after the initial install and problems that occurred. I've called and asked several times for the letter to send to TEP for their rebate and never hear anything back. For the price I paid, I expected better. Every tech who has come to the house has been kind though. read more

I felt this company was top notch! I am very happy with the sales of Michael Chung and the installation team were great. I am a very satisfied customer. Janet Fowler Mcartney center in Casa Grande, Az read more

As many others on here have stated. Buyer beware. They are happy to come out and take your money, but good luck getting anyone out to do warranty work. No show appointments, and dont return phone calls. I know there are not a lot of options out there, but trust me, this is not a good option either. read more

Horrible, do NOT use this company! I got an estimate for a solar pool heater, and paid half of the total or $2270. About two weeks later, I made the decision to sell the house and contacted the sales rep to cancel the job 3 weeks before it was scheduled. This was in late March. It's now the end of June and although the "manager", Melody, who is apparently the owner because the staff says there is no one above her to speak to, finally told me the check had been sent 3 weeks ago, still no refund and she is not returning phone calls or emails. read more

Up to this time they have been responsive, however, I have called them several times over the last 10 days with no response. I am extremely disappointed. I even left a message for a manager to return my call with no response. read more

Guy, sold me solar for my pool never call me back after getting my deposit. Solar had problems took 2 weeks for them to call me back. Ask how can I get you to call back sooner? She replied call 2 weeks before you have a problem. Worse service in the world. read more

We utilized Heliocol Solar Systems for our swimming pool heater. We couldn't be happier. We weighted out the options of buying a gas heater for the pool and glad we didn't go that route. My neighbors have a gas heater and told me that they spend about $200 for a weekend of 80 degree water (March, April, October & November). The outside air temps are too cold to swim in Dec, Jan, Feb for either a solar system or a gas/propane heater. Within 36 hours after the installation we had the water temperature increase by about 15 degrees. And that was in the first week in April. We set the solar heater for 80-85 degrees and the system shuts off automatically once our pool reaches the set temperature. The system is very low maintenance. Our salesman, Rusty Jones, was great. Explained everything in detail to include features, options, financing and rebates. We received several follow up calls to ensure our satisfaction as well as a follow up visit one week after the install to inspect the system. We will be going with Heliocol for a misting system next for the back porch. read more

System leaked 3 months after install. First service appointment, they did not show - called and the appointment was cancelled without any notification. Then the re-scheduled appointment - no show again. now the manager doesn't return phone calls. initial service was great until install, and now very hard to get any communication from them. read more

I strongly recommend AGAINST using this company for a solar heating system of any sorts! They are totally unresponsive and undependable. It appears that this is a Phoenix based company that only has a sales office in Tucson, When service is needed a technician must come from Phoenix. The home office is totally unorganized with the left hand not knowing what the right hand is doing. Don't, I repeat, DON'T use this company!!! read more

We are required to have HELIOCOL take the panels off and put them back in in the event of our roof being done--we have a flat roof so very 3-5 years we must pay them $700 for this off and on service. If any other company does it the 15 year warranty is void--do a bit handcuffed. We went along. Redid our roof in late Feb still waiting for them to come out the panels back on--yes we've had appointments schedule but they have no one actually working in Tucson-- so we keep getting g bumped. It's nearing the end of April and vine May the HELIOCOL is unnecessary--honestly the worse money I have ever spent -- their customer service non-existent. Rather than add us to the next day they keep bumping us-- read more

Very poor service, inaccurate sales information! I spent over $6000 with this company for pool solar panels and a pool salt system. The installation was faulty, It took forever to get service to come out and correct the problem. Once the sale was made, the salesman "disappeared" and over the past 2 years, trying to get any timely callbacks for service is next to impossible. Even the pool company that referred us to Heliocol is aware of these issues. Yesterday, April 14, I called early morning and again at noon for service, to answer a simple question. Each time I was told service would return my call. That never happened. I would think long and hard about Heliocol if you are contemplating upgrading your pool systems. read more

Worst customer service in the world. Bought my panels from them 3 years ago. Was promised a "free" pool cover. Never delivered. Spent $600 the next year on a cover. Took my money and NEVER DELIVERED. Finally returned my calls after 6 months and had no record of the purchase and then tried to sell me another cover. Pump isn't working now. Hasn't worked for 8 months. Won't answer my calls and NO ONE will service their product. I would have been better off putting in a regular heater and paying the higher electric bill. I'd give them -10 stars if I could. read more

Installer did a clean install. However, the Hayward Controller system they installed to run the Hayward Pump was not programmed correctly. We called and found out that Helicol has no time for service, no actual technical people, they are all installers. Everyone they have is doing installs and they have no time for installed customers. I would not deal with this company again. We called and texted our salesman Rusty Jones and he will not answer his cell or text or call us back. Update: The roof temp must be at least 6 degrees over set temp to work and they calibrated my pool heat sensor off 4 degrees and the Hayward controller has a 2-degree window so it has to be 10-12 degrees off to come on. They will not come out. Did finally get hold of Rusty Jones and he is rude and not helpful. I would not do business with him. Stil attempting to figure out how to recalibrate pool sensor. Calling Hayward as they make the controller. We were better off with just the pool cover. And that is certainly cheaper! Do not buy from this company! read more

If I could give them ZERO STARS, I would! We had the solar pool heating system installed in November. The installers, James and John, were great, but we needed to have a variable-speed filter installed. For the second day of installation, we waited ALL DAY for the installers. No call, no show. They finally rescheduled and completed the work, including fixing a leak to the system on the roof that started within the first week. Fast forward to May, the sensor has been registering a pool water temperature of 119 degrees (instead of the actual 85 or so), so the entire system, including the filter, is inoperable. Over the past 4 weeks, we have called at least twice a week. We have left voice messages as well as messages with a receptionist. WE HAVE NOT RECEIVED A CALL BACK. Our pool has turned greener and greener with algae since the pool filter is inoperable due to the solar system registering an incorrect water temperature. I REGRET HAVING CHOSEN THIS COMPANY, AND I WOULD NEVER RECOMMEND THEM. read more

Service after the sale is not good... We had a pool builder install our first heliocol solar 2 years ago. While it worked, it was awesome! $5,000 worth of solar, but we loved it. It was damaged by hail and only 2 years old, with no warranty for hail, we needed to fully replace it. Another $5,000 and they came out immediately to install it and get paid. When we called for a connection hook up to our existing pool equipment, we had to call 3 times before someone could actually set up a service appt. Their service appts were running 4 weeks out. They are obviously understaffed and overwhelmed. We would choose a different company if we had to do it differently in the future. read more

My HELIOCOL system was installed Feb. 2014. I thought system was working but still had cold water. After emailing the salesman numerous times with NO response, I made 2 calls directly to the MGR of Tucson office with NO response either. . The " FREE " controller ( free, if after a suitable time I would write a good review) blew a transformer approximately 2 months after installation. It deadlocked the system, shooting pressure on the filter to almost max. Resulting in compromised water lines and a $295.00 water bill. Finally, HELIOCOL sent two subcontracted service persons out who insinuated I had created this fried transformer anomaly!. I solved the issue by having service person disconnect the PENTAIR controller. Long of the short, poor response time , poor trouble shooting and no one willing to take responsibility. NO buy backs and NO concessions. ( I asked, actually i begged) Apparently parts are only warrantied by the manufacturer HELIOCOL buys from. Back to my tried and true gas heat....... Anyone want to buy some new solar panels for cheap !! Sorry, warranty only applies to original purchaser ! read more

We just purchased a Heliocol solar heating system for our pool. Leading up to the install the process was great. The salesperson was attentive, returned calls, and gave us an immediate quote. A few days prior to the install the problems began. The initial quote increased by about $700. I had questions regarding logistics and had to call and email repeatedly just to get a response. 2 days after the install, the piping sprung a leak, so there was water running off our roof. Unfortunately, we were out of town and could not turn off the water, I called heliocol and they stated no one could come out for 5 days since they are based in Phoenix. I had to speak with a manager to finally get someone to come out. The system has raised our pool temp by 5 degrees, from 65-70 degrees. After all of this and spending over 10k- I would not recommend using Heliocol in Tucson. read more

I got my first solar pool heating system from them in 2003. Fantastic performance. I had a leak around 2008 they came promptly and fixed it at no charge! In 2016 I had hail damage they worked with my insurance and I got a new system and its even better! Unrelated my pump needed replacing around this time and they talked me through the new variable pump law. I used someone else for the pump, the other guy botched it and Heliocoil folks talked me through getting it done right and then programmed it for me for free! I probably spent two or three hours on the phone with Aaron naso as he helped me navigate the other guys problems. First, I would not be without a solar heater, its fantastic. Second, this company has been A1 with me. Yeah it costs money. But 100% they stood behind the produvct and in my opinion went way beyondwhay they had too! read more

Unsolicited cell phone call received from 520-770-9902 (this businesses phone #) without ability to contact originator and no means of opting out of future messages. Call origination listed on my cell phone. read more

If you live in Tucson, please do yourself a favor and don't get your solar pool heating system or any other solar system from Heliocol. They are dreadful about showing up for installation, repairs or any scheduled appointment because they send all their technicians down from Phoenix. As far as I can tell the only local, Tucson-based reps for their company are the sales people. They are happy to sell you a system, but when you need any type of service, you're lucky to get an appointment a month out, then they usually don't show up. We've needed them three times in two and a half years, (installation, then two problems with the system) and on none of the three occasions did they show up on the day they designated for appointment. Once they showed up a week later with no notice and did something wrong that had to be redone. Another time they showed up without suppplies (supplies are in Phoenix), so I had to wait a couple of weeks to see them again, but never on the designated day. Seriously, you'll have questions and occasional need for help with your solar system. I strongly suggest you find a Tucson based company with Tucson based technicians and supplies in town. read more