This place is beautifully designed. I came on a weekday during lunchtime. When we walked up we were told it would be a wait for food because we didn't have a reservation? We made a reservation online and it was ten minutes from when we walked in and we still waited. So I'm not sure what the point was. I asked if we could be seated in a less busy corner. I was told no because they needed those tables for special events. There was another party that was dining there for lunch and I asked if they were dining for special events and they said no. So I was like okay... The food was pretty good, not overly salty, but filling. The quinoa bowl was a good meal that filled me up just enough. My favorite were the crispy potatoes. They were very flavorful and baked so well. Even though the food was good, I don't think I will be back because of the "off" service. read more

Very good proportion of meat. Service was great. Great environment and comfortable seats.

I recently met some friends here for brunch and everything is always delicious. This time it was very good, not delicious but very good. A few menu changes just didn't interest us but the whipped ricotta as always is delectable!! Always a hit on our list! And they have valet parking!! read more

The kale salad was great ! The butternut squash soup was really good too. But the mac and cheese with chicken was a bit on the bland side needed some type of seasoning to it. Couldn't tell if it was rhe chicken or the Mac and cheese but the rhe entire dish needed something more. But still enjoyed my lunch for restaurant week. Really nice atmosphere. Laid back and cool. read more

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Service was super slow. Coffee went cold quickly, but had a good flavor. My steak while tasty was over cooked. Eggs were perfect. Net/net - wasn't horrible, but probably wouldn't go back. read more

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Was in the city looking for something new to eat and we spotted this place. We did not know at first it was connected to a hotel. It is a very nice restaurant. I ordered Charcuterie along side with Scallops. The charcuterie was very delicious, probably one of the best spreads I have had in a long time. The scallops were also very good. The reason why I am giving this establishment a low rating is because I did not receive the best service. Our Alexander waiter was inattentive and rude. I would of been a regular if I received better service. read more

Heirloom - Scallops - New American Near Me - New Haven, Connecticut

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Small menu which I appreciate. Allows them to focus on making each dish well. I got the blue cheese salad. Decent service. Will return.

When you walk into the doorway at 1157 Chapel Street you have two choices. If you go left, you approach the registration desk for the Study Hotel. But if you go right, you approach the hostess station for the Heirloom Restaurant. Having lunch reservations, we went right and had a seat in their very crowded dining room. Our experience was really two experiences. The food was really good! I ordered something I had never seen on any menu - a dish called Shakshouka ($16), described as "Two Baked Eggs in Spiced Harissa Tomato Sauce with Peppers, Feta, Kale & Cilantro". I did some research and found it's a Middle Eastern dish that commonly includes poached eggs and a hearty sauce made of tomatoes, chili peppers, onions, and spices. It was served with two small slices of bread and I really loved it. Our table also ordered a gorgeous and decadent dish - Bananas Foster French Toast ($14). It was three big French Toast slices slathered in a Banana Caramel Toffee, and was served with pecans and a scoop of salted caramel gelato. Yeah, you can all put your tongues back in your mouth now. I had a cup of coffee and we all split an order of five Hot Caramel Apple Doughnuts ($10) served with Cinnamon Sugar and Vanilla Anglaise. The spherical doughnuts were very light and delicate and reminded us more of popovers than donuts. All of these good things were somewhat tempered by the slow as molasses service which was just plain awful. We had some very long waits for the food, and an incredibly long wait for the check. On the way out, we saw some a very cool freebies at the hostess stand- little seed packets to plant your own tomatoes, squash, and zucchini and pumpkins. They were Heirloom tomatoes, I presume ... read more

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First time trying this spot out. It is inside a hotel. No ramp from what I saw to enter. Had to carry stroller up the stairs and no handicap button to push open doors. Restaurant is very clean and upscale. The service took too long and the staff look miserable. Ordered the French toast and it was DROWNING in butterscotch. Had I known, I would of said just drizzle it because it was too sweet. Scrapped it off just to eat. The potatoes were very good! Also ordered a bacon egg and cheese with fries. The egg on the bacon egg and cheese was over easy and the bun was soaked in yolk. On the menu it states "fried egg." I would not return nor feel it was worth the price. read more

Heirloom - Baked French toast - New American Near Me - New Haven, Connecticut

While their food may be just above satisfactory, the subpar service is not worth the wait. There will be a wait, that is, if they deign to sit you. Their maitre D is consistently flustered with no apparent experience. Quite the disappointment. read more

Visited Heirloom for dinner a couple of weeks ago. Came away with mixed feelings. First, the good. The mains were great. I had the Sepe Farm lamb which was excellent. My wife had the ravioli - also excellent. The service was also very good. The wine list had some interesting selections- by the glass and bottle. A little pricey but better than the average. The cocktails were creative and superb. The desert was excellent. The apps were mediocre at best. The setting is very nice but very loud. It was listed as "Classy" & though there were many people dressed in nice casual, there were also baseball hats and ski caps and shorts. It would appear anything goes. read more

I love this place. My favorite is the caprese sandwich. I could have it everyday! Service can be slow sometimes but you just know your food is being prepared to perfection. Cool place to sit down and eat too. The outdoor seating is nice and pretty. read more

The restaurant was definitely MEH. Would I absolutely refuse to go there again, no but wouldn't waste my time. My table was comprised of 9 people and we requested the bill to be split into two. Fine, the waiter took all 9 orders. 20 or so minutes later 4 of us got our food and then waited and waited for the other 5 to get theirs (mind you there were duplicates in each group). The other 5 didn't get their order until the first 4 were finished eating AND that was only after someone got up to complain. Now onto the food it was okay but nothing to write home about. I had the Farro, butternut squash and kale salad - they shouldn't have bothered mentioning the kale since if there was one diced leaf I would have been shocked. There was a lot of Farro. Way unbalanced. The only saving grace was the price was fine. read more

Great food, great atmosphere, excellent service. A place to be if you want delicious meals!!! Don't miss out!!!

I took my family to Heirloom for brunch and everything was underwhelming. The service was slow, the food was mediocre, and the bill was higher than the quality of the food and experience. It's not terrible, just what you might expect from a diner. None of the vegetables were fresh, the burger was very overcooked, and the whole menu was generally basic. read more

This is a cute place that is actually open for breakfast in the mornings in New Haven. They food is alright, but I do enjoy their selection of breads (I always get sourdough). However, the service is a bit slow and I always have to ask for ketchup, butter, and jam. They even forgot the cream cheese for a bagel when we asked for it while placing the order. I like it for the ambiance but not much else. read more

Came in for a quick bite to eat while I had to kill time. The atmosphere is very relaxing and beautiful. Not a big menu, just simple breakfast choices. I did think the service was a little slow for being almost empty (waited 10 minutes just for water) but things happen. Regardless the food was very good. A little expensive but mimosa was strong and my egg was cooked perfectly. I also tried their plain pancakes and I never thought I would enjoy plain pancakes so much. They were fluffy with a little crisp, very delicious. read more

Heirloom - New American Near Me - New Haven, Connecticut

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Love this place ! Always great service and craft cocktails that never disappoint. The food is also out of this world. Always made so fresh and with love (you can taste it). Even just the items off the snack list are impressive. Stopped in the other night for a drink and some small bites. Got the falafel, shishito peppers, and campfire potatoes. Everything was SO tasty. I will especially be back soon for those potatoes and another pisco sour !! read more

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I previously reviewed this restaurant and gave it great reviews. That being said, if they are having an event there or in one of the private rooms I would not plan on eating here. Parking: Lots of parking street and garage ($7 garage) Layout: Looks great inside and always fresh appearance Staff: This time around, it was lacking, to the point where we would ask for things and they would not come out or they would be brought out 20 minutes later (oil, ice cubes...not big things) Food: Ordered food at 7pm, entree came out at 8:30...an hour and a half...the presentation should have been stellar...It wasn't even close!! I felt like they hired a cook from Burger King. Spent $36 on steak and it was so tough that I could not cut it with a steak knife. BBQ Oysters looked like they were frozen and served from a package. Octopus was so over seasoned that it was like eating a bowl of spices...could not taste the food at all Cost: After all the waiting and lack of service, I would expect a discount...NOPE, bill was $186 for two people. Overall: I need to find a new go to restaurant, this one seriously dropped 3 stars in my eyes. Very disappointing!!!! read more

I'll start off by saying that Heirloom has been one of my tried and true favorite up-scale restaurants in New Haven for 14 years. This latest visit (12/9/23) was a disaster. My friend and I were having a pre-show (Yale Rep) dinner and had a reservation at 6:30 pm. We ordered our dinner and drinks pretty quickly (6:45 pm) - and then waited, and waited, and waited. No bread or other little noshing items for the wait -- and later when I asked, was told they don't serve bread, they just have crostini, which I decline as I didn't want charred baked pieces of bread (which is what crostini is). So we finally flagged down our waitress at 7:15 pm - who hadn't been by us at all - to inquire on our dinners as it seemed slow. 5 minutes later she comes with our dinner. We dig in to discover it is lukewarm, and mine is a little limp - as if it had been forgotten under the heat lamps for too long. My friend's beef cheeks with mashed potato and broccoli rabe fared better than my scallop dish which was covered in a cheese over some mushrooms, and supposedly spaghetti squash but only a few strands could be found - the whole thing was gloppy, lacking distinguishable flavor, scallops were bland and rubbery. Then I notice the table next to us has a bread board delivered with big luscious looking slices of soft bread. Again I look around for our waitress - but just got up to go find her and say that they do have bread. Again she says that the table next to us has crostini with ricotta. So I say ok then, if their crostini looks like bread, I'll take some. When it is delivered my pieces of bread are browned and charred hard -- and the butter is frozen solid. At that point I just wanted to cry. When she comes again we ask for the bill and to take off the crostini (I hadn't eaten it) and I explain mine is burnt and not like the table next door. She comes back with another piece of bread - still toasted but not charred. I am sad to see such a decline in the food and the service. I won't be back. read more

Food really mediocre. Pasta not al dente. Blueberry salad is close to something you buy at the airport in a box. Main course was served shortly after we received appetizers. read more

Even 3 stars is generous. Really mid, and that's not even considering prices. Got the fish and chips and it was incredibly bland, tough, and clearly unseasoned. They gave probably about a tablespoons worth of aioli malt vinegar sauce to dip five pieces of fish and fries in (definitely not enough). Only attractive thing about the place is the interior and location, but that just sets its food up for greater disappointment. If you're only dining for one, don't expect to be really waited on at all. If your not someone who cares about their food and are just looking for some place to sit down somewhere with nice daylighting with someone to chat over a meal, this place might be okay for you. But if you're looking to enjoy meal I would recommend literally any of the other small shops on chapel and surrounding area that are small family owned businesses. read more

Went to this restaurant before my tour of Yale. The salads were very fresh and the service was nice! read more

Heirloom - Quinoa - New American Near Me - New Haven, Connecticut

I've been coming to Heirloom for years and usually it's awesome. Today it was absolutely terrible. Ordered a salad to go that taste like they put it through the dishwasher before packaging it. The salmon that was on top taste like it's been sitting out for hours. Overall terrible read more

Met friends for dinner last week. Service was very good, the appetizers were mediocre and the main course was very good. The website said the dress code was classy yet they let people in with baseball hats, stocking hats, hoodies and shorts in to dine. Not really my idea of classy. The noise was level was so terribly loud that I had to shout to the person sitting right next to me. Won't ever go back. read more

I can't believe how bad their food got. I ordered a steak that was not edible mind you I have never left pieces of steak on my plate when I go out to eat and I left half the steak that's how horrible it was and they're passing it off as Wagyu: Wagyu garbage. read more

We had brunch here and our order and it's rating as follows: - smoked salmon bagel board 5/5 - roasted chicken on the side 4/5 - heirloom avocado Benedict 1/5 - pancakes 4/5 - coffee 3/5 The ambience is nice. Our waitress/hostess was excellent. Service was quick. And the bill was too high for the taste of food. I guess we got charged for the depreciation of the fixtures and the rent of the place. Looks good for IG though. read more

Heirloom - Brunch Salmon bagel board - New American Near Me - New Haven, Connecticut

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I got better service at chili's. They did not check on me, I didn't know who my waiter was, AND my food was cold. When I asked for a manager he was extremely dismissive. He also treated me and my friend as if we wanted a discount and did not apologize. The drinks were great. The poor service and negligence ruined my experience. read more

Pretty good but not great. Positives: The atmosphere was nice if you like loud bistro type places. The kale salad was awesome. My server was excellent and attentive. The corpse reviver #2 that I got was really good. Negatives: I ordered scallops. Aside from the butter sauce that was only on the individual scallops (4 of them), this dish was lacking in flavor. I had to add quite a bit of salt and pepper, and I can't remember ever doing that to a scallop dish in a restaurant. The preparation with mushrooms and fennel should have been delish, but it just wasn't. I ordered a Sancerre that had notes of Budweiser so focused on the cocktail. Maybe another entree would be better as the menu did look great. read more

Disappointing Our reservations were at 7:15. We got our appetizer at 8:15. One hour later! The corn appetizer was so salty, that we asked for bread. Multiple times. It never came. Main course (pasta) was bland. All in all a very disappointing dining experience. read more

So I am only reviewing their dessert because that is all I've ever had here. Ive been here more times than I can count and each time because I am craving their chocolate molten cake with ice cream. So so good. The restaurant itself, is very classy and pretty. I can't speak much else about this place though as I have not tried their actual food or drinks. read more

Heirloom - Chocolate Molten Cake - New American Near Me - New Haven, Connecticut

I was here for Yale's graduation and saw Stephen Colbert UP CLOSE at the bar. (He ordered a Coke in the hourglass bottle, but poured it in a separate glass after receiving it.) As for the food, it was expensive, but worth every penny. I ordered the White Anchovy Crispy Chicken Endive Salad and it was light and delicious. We were seated quickly - the overall service was mediocre but understandable due to the large crowd. read more

This used to be a fabulous restaurant, but at this point the managers and owner - who all know about and all see the constant decline in ratings, dissatisfied customers, dismal reviews - have seemingly given up on trying to fix the free fall. When they make mistakes (ignore allergies or bring the wrong item five times in a row, forget to bring your food until it's cold from sitting there) - they just shrug. At this point it's like buffet food at a cheap holiday inn. This used to be the go-to place for faculty. Now it's avoided. No one wants to eat here, and the staff lie to managers to cover up their mistakes. Used to be amazing, but it's become clear that they've just given up. Go elsewhere. Sad. Owner - if you're reading this, please do something!. read more

Excellent food, always accommodating. Our favorite restaurant in New Haven, we always bring out of town guests here. The burger is my favorite burger outside to the Black Label burger at Minetta's Tavern read more

A very classy a pretty place in New Haven. Decided to get some brunch on Black Friday morning. There's a ton of seating and Heirloom is connected to the Study which seems like a really nice coffee shop. For drinks got their grapefruit juice and my sister had a guava mimosa. My sister asked if they could put less champagne (haha) in her mimosa and they were really helpful and even gave her the little bottle of champagne for her to control it herself. (In the end I put a little in my grapefruit juice because she left so much) But Black Friday morning means having Thanksgiving weekend specials on the menu! We got the "Gobbler" and the Lobster Benedict. I really like that they put the benedict (and the gobbler) on top of a type of corn bread instead of just regular toast. But both were super heavy dishes and I ended up not being able to finish it all up. The asparagus in the lobster benedict was really good, and also the egg was perfect along with the lobster really delicious. As for the "Gobbler" There was delicious stuffing and a cranberry sauce on the side as well. The cranberry sauce was just the right amount of tangy and sweet and helped with the heaviness of the dish. Overall a pretty good experience of brunch in Connecticut. read more

Heirloom - Guava mimosa - New American Near Me - New Haven, Connecticut

We celebrated our 8th Wedding Anniversary Dinner here. We were still pretty full from eating not too long before, but didn't want to miss out on this place. Half Dozen Oysters. Warm Hotback Jonah Crab Dip. Starlight Kale Salad. Shrimp Bucatini. Although there was a little miscommunication with the server, and it was quite frustrating, they gave us desserts on the house to make up for it. Excellent Food! Gorgeous Restaurant! Would definitely return! read more

Really really slow and poor service. Nice place. Nice hostess stand. Nice bathrooms. Nice atmosphere. Really convenient to the hospital and campus. Long wait until we were acknowledged. 30 minutes. We eventually had to flag for service. Then the servers still took a long time to come back. It didn't seem like such a bustling Monday night dinner. Food was good. I ordered 2 sides and to my amazement, the server told me he mixed them. This was actually disgusting. I didn't want to make a scene in front of my company but really? You thought to mix, without asking, sautéed mushrooms with a very differently flavored pungent chili broccolini. Not good in the least. I ate one then the other picking around each one to avoid the flavor mix. read more

Nothing else like it in Connecticut! Breakfast burrito with the siracha maple sauce is my favorite. East coast vibes meets the West coast.

What an awesome breakfast/brunch spot! I came here with a few friends passing by looking for a good breakfast joint and I am so glad we caught this place driving by. It's not the biggest restaurant but it sure does offer big portions. Heirloom is steps beyond your traditional diner. They offer delicious variations of breakfast options with an extensive menu. The staff is sweet and friendly. Right when you walk in you get a feeling of eating in someone's home. They have a lot of different pancake and waffle creations. Each one sounded so good. So i ended up getting the super unique chocolate chip banana pancake. The pancakes were light and fluffy. They weren't dense like other bad pancakes that i've had. These were perfect. scattered chocolate chips and chunks of banana. Definitely was good choice. And endless coffee! I'll be back read more

This was once a good restaurant. Have eaten here 3-4 times since the pandemic and it just hasn't bounced back. Most recent lunch there included salad that was wilted under a heavy, thick and overly salty dressing and some rather dry falafel balls. And was the guy at the next table meeting a CSW? Maybe. read more