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Heil Sound

4.5 (2 reviews)
Closed • Closed

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3 years ago

Great personal service and a fast resolution to my issue! 'Couldn't have asked for better.

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4 years ago

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Michelle L.

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Batteries Plus

Batteries Plus

2.6
(14 reviews)
0.6 mi
•$

Bought a very good ($300.00) truck battery in December 2025. Drove the truck 2x a month, started…read moreit up every week and let it run for 30 or more minutes. Had no problems even below freezing. Had a medical problem in the family and couldn't get out to start or drive the truck for the last 2 weeks. Battery deader than a doorknob, not even a click. Got it jumped, took it to the same location we bought the battery from. They tested it, said it was only 3 volts and had to be at least 10 to claim the warrenty. They put it on an overnight charger. No calls from them about status. When we called, Mike stated they could only get it to 7.5 volts and thereby voided the full warrenty we paid for and would not provide a new battery. Voided the warrenty on a 5 month old battery because it would not hold a charge? Since when does this make sense?! Never again!

My Iphone battery was slowly dying. I was going on vacation and wanted to get this resolved before…read morewe left. i had a great experience with another Batteries Plus in another area, so I went on the website for Fairview Heights and they had an appointment at 9:30 the next morning. I got a confirmation email immediately that said my appointment was set. I also received a text at 7 AM the next morning saying my appointment was set. I got there at 9:15 and was met with "we tried calling you twice yesterday to tell you we didn't have your battery in stock". I confirmed the number they had was correct (not remembering they had texted me 2 hours prior) and it was. No voicemail, no missed calls, confirmed they had the correct number. Their story didn't add up...I would have been fine if they would have just owned the mistake and admitted they dropped the ball. I went to the cell phone repair store across the street (CPR), they got me right in without an appointment and my phone works great.

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Gabe's

Gabe's

1.5
(2 reviews)
0.8 mi

Fitting rooms all closed indefinitely according to memos on all 4 doors, men and women's. Selection…read moreof clothing and other merchandise is good with decent values.

I am writing to formally report a concerning experience I had at one of your store locations that I…read morebelieve reflects poor customer service and possible bias. While shopping, I noticed a large tote priced at $25 that contained four smaller mini totes inside. There were multiple displays like this on the aisle, and none of the mini totes had individual price tags. Based on the presentation and labeling, it reasonably appeared to be a set. When I reached the register, the cashier asked if I would like to purchase all of the totes together. I confirmed and asked if they were sold as a set. At that point, I was told the smaller totes were actually $20 each, totaling $80. I explained that another identical large tote with four mini totes was displayed the same way and priced the same, and that the individual items were not tagged. A manager was called over, and she stated that the items were not a set and would need to be purchased individually. Given the confusion caused by the store's display and pricing, I politely asked if a discount could be offered. The manager responded by laughing sarcastically and stating that discounts are only given on damaged merchandise. She then abruptly asked if I wanted the items or not. I chose to purchase only the large tote since it was priced the same as the smaller ones. Afterward, I returned to the aisle to retrieve another large tote for the same reason. What was most upsetting about this experience was not the pricing decision itself, but the dismissive and unprofessional way I was treated. I felt that my concerns were not taken seriously, no apology was offered for the misleading display, and instead I was made to feel as though I was the problem. As a Black man, I could not help but feel that I was viewed as aggressive or as someone trying to "get over," rather than as a customer simply pointing out a legitimate store error. I strongly believe that had I been treated without bias, this situation would have been handled with an apology and a more respectful explanation, rather than sarcasm and dismissal. I hope Gabe's takes this feedback seriously and reviews both the pricing practices and the conduct of the employees involved. I would appreciate knowing how this issue will be addressed to ensure all customers are treated with respect and fairness. Thank you for your time and attention. Sincerely,

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Heil Sound - electronics - Updated July 2026

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