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    Heil Sound

    4.5 (2 reviews)
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    3 years ago

    Great personal service and a fast resolution to my issue! 'Couldn't have asked for better.

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    4 years ago

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    Gabe's

    Gabe's

    1.5(2 reviews)
    0.8 mi

    Fitting rooms all closed indefinitely according to memos on all 4 doors, men and women's. Selection…read moreof clothing and other merchandise is good with decent values.

    I am writing to formally report a concerning experience I had at one of your store locations that I…read morebelieve reflects poor customer service and possible bias. While shopping, I noticed a large tote priced at $25 that contained four smaller mini totes inside. There were multiple displays like this on the aisle, and none of the mini totes had individual price tags. Based on the presentation and labeling, it reasonably appeared to be a set. When I reached the register, the cashier asked if I would like to purchase all of the totes together. I confirmed and asked if they were sold as a set. At that point, I was told the smaller totes were actually $20 each, totaling $80. I explained that another identical large tote with four mini totes was displayed the same way and priced the same, and that the individual items were not tagged. A manager was called over, and she stated that the items were not a set and would need to be purchased individually. Given the confusion caused by the store's display and pricing, I politely asked if a discount could be offered. The manager responded by laughing sarcastically and stating that discounts are only given on damaged merchandise. She then abruptly asked if I wanted the items or not. I chose to purchase only the large tote since it was priced the same as the smaller ones. Afterward, I returned to the aisle to retrieve another large tote for the same reason. What was most upsetting about this experience was not the pricing decision itself, but the dismissive and unprofessional way I was treated. I felt that my concerns were not taken seriously, no apology was offered for the misleading display, and instead I was made to feel as though I was the problem. As a Black man, I could not help but feel that I was viewed as aggressive or as someone trying to "get over," rather than as a customer simply pointing out a legitimate store error. I strongly believe that had I been treated without bias, this situation would have been handled with an apology and a more respectful explanation, rather than sarcasm and dismissal. I hope Gabe's takes this feedback seriously and reviews both the pricing practices and the conduct of the employees involved. I would appreciate knowing how this issue will be addressed to ensure all customers are treated with respect and fairness. Thank you for your time and attention. Sincerely,

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    Heil Sound - electronics - Updated May 2026

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