After visiting what felt like every dealership in Michigan, with very long waits and terrible customer service--I was ready to give up. Then my boyfriend found Heidebreicht Chevrolet and introduced me to Mr. Steven Wilks. Steven greeted us right away, and his mix of professionalism, friendliness, politeness, and real mechanical knowledge made him stand out from all the other salesmen I had met on my journey. No pressure, no fluff--just honest guidance and a clear understanding of what I needed. (And with a smile!) :) Even when I backed out of my first choice, Steven didn't flinch. He showed NO signs of disappointment. He understood how I felt, so he encouraged me to find something I truly loved, (which mattered to me, once again I knew I was at the right place, with the right salesman), I felt respected, and that my business mattered..like he actually WANTED my business..and then.... I did....I found one. I truly fell in love with this car. He walked me through each and every detail--from financing to paying cash--with full patience and clarity. While other dealerships turned me away for having a modest budget, Steven made it work, and he made it easy. Now I'm driving a car I LOVE, a car that I NEVER thought I'd be able to afford, a car other dealerships turned my away from with my budget. I'll absolutely be back, just not anytime soon..I'm enjoying this car & think I will be for a long time. I am SO over the moon happy with my new ride. 10/10 Customer Service !!!! 10/10 No-Very Little Waiting Time 10/10 Trust !!! 10/10 Selection of Vehicles Thank you Heidebreicht Chevrolet, and thank you Steven Wilks!!! :) You've got a lifelong customer now! read more

Worst Service Experience Imaginable - Beware the Service Department! ​I purchased a used 2016 Silverado from Heidenbreicht Chevrolet and had a great experience with the sales team. However, the service department has been a complete nightmare, and I urge anyone considering buying a vehicle here, especially a used one, to proceed with extreme caution. ​Within one month of purchase, while the truck was under full warranty, I brought it in for issues with hard shifting and transmission hesitation. ​Initial Refusal: Over the course of three separate visits, the service department insisted there was "nothing wrong" with the truck, despite my clear and repeated concerns. The staff was rude, dismissive, and demeaning, making me feel like my concerns were invalid. ​Management Intervention: I had to escalate the issue to management before they finally agreed to investigate. They eventually replaced the transmission wiring harness, assuring me the problem was solved. I immediately informed them that the issue was not fixed, but they swore it was fine and sent me on my way. ​Now, shortly after the warranty has expired, my truck has major transmission failure. I am left with a large repair bill and several years of payments remaining on a defective vehicle. ​Had the Heidebreicht Chevrolet service department simply done their job and properly diagnosed and fixed the transmission when I first brought it in--repeatedly--the repair would have been 100% covered under warranty. ​Instead, the only "solution" offered by Marissa was a measly $1,000 off a repair that is now going to cost thousands out of my own pocket. This offer is insulting and shows a complete lack of accountability for their negligence. ​In summary: The sales process was fine, but the service department is dishonest, incompetent, and unprofessional. They actively ignored a major problem while the truck was under warranty, resulting in significant financial damage to me. Do not trust their service department. read more

Sales Fam of The Year goes out to... Joseph Slicker and Heidebreicht Chevrolet Dealer for all of the hard work, time and efforts put forth in making this happen for me! I COULD NOT have done it without them!! Huge thank you to them- Jessica Goike, Who handled my initial intake- Deanna, who spent time pricing me out the best package for my budget- Honestly, the whole Heidebreicht Chevrolet dealership family as a whole!! THANK YOU!! You took away, what felt like, my unmanageable vehicle problems and situation and turned them into something better than I could have ever even imagined or hoped for!! thank you all for making this my reality! Gosh, Im so blessed!! I also cannot stress enough, the fact, that none of this ish was easy, by any means!! Joe and Heidebreicht Chevrolet helped to manage my problem!! Making it easier for me and ultimately more affordable! comfortingly, making you feel more at home and with family! THAT TO ME IS HUGE!! #ThankYou All I'm saying is... If you don't purchase your next vehicle thru Joe, Are you really even being taken care of!? #SlickerWins #RS #AskYourself #Blessed read more

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This was my first time buying a car from a dealer and every step of this process was easy and wonderful. I highly recommend coming here. I found the car I wanted listed online (a pre-owned equinox) and sent an inquiry and immediately Steve called me and talked me through it. He was incredibly friendly and helpful in teaching me how it works. I put a deposit on it until I could come see it and he held it for me. When I went to see it, it was all ready to go and wonderfully detailed and cleaned. The car is beautiful and I feel like I got a great deal and am so thankful to have came here. Deanna helped with the paperwork and was also incredibly friendly and funny, I really loved talking to her. The customer service I had here from Steven and Deanna was excellent and I appreciate them for helping me get my car and working with my budget, as well as explaining the financing. They were great and I'll be sure to recommend anyone looking to come here. Thank you guys!! I'm so happy! read more

My parents bought an Equinox, now I demo-ed a Cruze. Man, this dealership rocks! Thanks Kurt, John, and Jim Green. Best Chevy dealership ever!!! Day #1 w/ 2017 Cruze ... Started out w/ road refreshments from Target on 26 Mile, did some shopping on Hall Road, then over to Lake Orion for T-Bell, and some night driving. Excellent night, awesome ride. Thanks Kurt Heidebreicht, Jim, Brad and Mike!!! read more

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Ordered a 22 Camaro and the dealership was everything I had hoped for. No problems taking my order, no hard sell on warranties or financing, accepted my GM discount, and no dealer markup. All new car buying should be like this, fun and exciting, not stressful and aggravating. Dealerships like this need our support. read more

Heidebreicht Chevrolet - Balloons on my car when I picked it up! - Car Dealers Near Me - Washington, Michigan

I live 40 minutes away now and still make the drive to Heidebrecht. They have the best customer service!

I had the pleasure of working with Jerry B. over the past 6 months on ordering a 2022 Camaro SS. It was a long wait (due to chip shortages) but Jerry made the experience nothing short of great. He kept me updated the entire time while I had to wait for it to be built. And come delivery day made the new car experience unforgettable. Jerry is an awesome person all around, he came highly recommended, and I look forward to doing more business with him in the future! You're the man Jerry! Loving this Camaro!!!! read more

Heidebreicht Chevrolet - 2022 Chevrolet Camaro SS - Car Dealers Near Me - Washington, Michigan

Absolutely the worst body shop. Tony and Jeff in that shop are extremely rude. Brought a new vehicle in for a bumper replacement and a paint bubble touch up after hitting a deer. Should have drove to a Detroit chop shop. They used a paint marker to try and mask the paint bubble that they chipped off and the paint was still chipping back. Tony apparently doesn't know anything about what's going on with this job so I had to speak with Jeff again who tried to convince me that's what I asked for. Both seemed to blame the other and lack of communication but either way i would be embarrassed to have employees like that dealing with customers. Hopefully if you get caught in a bind you can get your car to any other shop than this. read more

Heidebreicht Chevrolet - That's how this Chevrolet dealer "touched up" a paint bubble... still metal showing... still chipping... not very professional - Car Dealers Near Me - Washington, Michigan

They don't do walk ins unless they have an appointment slot open I guess? I went in for an oil change around 11:30 on a Thursday and was told all their techs were on break from 11-1 (2 hour lunch break? Yeah okay) and that they could only schedule me the following day. I found it hard to believe they couldn't take me at all in the 8 and a half hour time frame that they were open. Ended up driving 30 minutes to Buff Whelan where it was an hour and a half wait but at least they got it done. read more

We had an easy, no pressure experience with Earl and John. We really like working with this dealer and will be back for sure!

I purchased my Chevy 2500 from this dealership. My truck was purchased brand new. It been in the shop about 7 times in the last year. The problems with my truck are due to manufacturer problems and I'm not blaming the dealership for that. However, when I bring my car to them to get it fixed, I have no confidence they know what is going on. How is it that everyone can get their car back in 2-3 days but for me it's now 2 weeks and counting. They keep saying their specialist is going to look at it next. Then it was, we're going through some test with technical support. Now I'm waiting for a GM technician to come out to the dealership. I'm not knocking the dealership for the cars they are selling, it's the service that is horrible. It is obvious they don't have qualified people on site to fix my truck. read more

Finally got a great lease price! Signed and drive that day. Great customer service from Jenna. I'm so happy to be driving my new 2020 equinox! read more

I purchased my most recent vehicle from Heidebreicht as they had the best pricing through my USAA discount. It was a bit of a drive from Birmingham, but the savings was worth it. The sales staff was very friendly and low-pressure. I was so impressed with the sales experience that I drive back here for service. read more

I had a tight window to have the brakes done on my work van and they accommodated me beyond my expectations. What I thought was just front brakes was the front and the rear with rear calipers. The professionalism and quality was beyond my expectations, read more

First, the vehicles ...2007 Chevy impala...100,000 plus miles...runs amazingly! 2009 corvette, immaculate... I love it! My friend, my daughter and I have all purchased vehicles from John Sabo and our experiences were Excellent! The times I have needed service on my vehicle it has always been a pleasant experience... Even when it comes time to visit the cashier. My daughter drives all the way from downtown Detroit just to get her oil changed here! I travel from Lake Orion to visit this dealership but for both of us, it is well worth the drive! Obviously we are very happy with the dealership and with Chevrolet vehicles. read more

My first ever visit to the service area for an oil change and I could not be happier. Everyone has a smiling face and a warm hello to share. The waiting area is full of refreshments and activities to keep the kids occupied. I am used to be shuffled through like a number at other places but that is not the case here. I will definitely be back. read more

I have had a lot of really negative experiences at local dealerships. This one was recommended by a friend who works for GM, saying they are very nice and accommodating. I was skeptical given all of my experiences at other nearby dealers. I walked in not knowing any of the sales people, but was greeted by Jacob Frank. Unlike the other dealers, he was not rude about the fact I had five remaining payments on my current lease. He clearly understood my situation and was there to provide me all options possible. He spent probably an hour and a half or more running numbers in front of me. I told him I didn't want to increase my payment. With various factors, Jacob was able to get my payment down close to where I needed it to be. I walked away that day without actually making the purchase. A couple of weeks later, I gave Jacob a call. He was very easy to reach and was able to explain the process to me. We did most of what needed to be done via phone or email. He was really responsive. He was able to get me to my exact payment with minimal money down. I was impressed by how nice and personable he was. His service was not something I was used to. The support staff at the dealer were also really nice. I didn't have much contact with others, aside from the financial guy. When I went in to pick up the car, it took maybe an hour. At other dealers, I've spent literal hours upon hours going through the process. I was happy that it was smooth and QUICK. I was out of there within an hour and a half, at most. Jacob also went over all the features on my car and made sure I had everything I needed to sign up for the Chevy Rewards, OnStar and SiriusXM. I had such a great experience here and I would recommend it to anyone in the market for a new car! :) read more

I have NEVER had a good experience with a salesperson at a dealership until I went to Heidebreicht. Jerry Baier is the nicest, most sincere and helpful person I could ever wish to have help me through this process. He is upfront, patient, honest, and really listens. He made getting my new truck so fun and exciting, and really took the time to get things right. I know I can reach out to him anytime and he will help me with anything I need--this kind of service is pretty rare, and finding Jerry to work with has been such a pleasure. From the reception desk, to the finance department, and every staff person in-between, this dealership is absolutely wonderful in customer service. The service department is TOP NOTCH and has truly gone above and beyond to make things as simple and painless as possible on the customer end. They are polite, helpful, and really take that extra step to show amazing customer service. You have our business, our kids business, and future grand kids as well--this dealership is a class act from start to finish, and goes the extra mile to make their customers (especially THIS customer) very, very happy. Thank you, every single person who is a a part of this exceptional service. read more

In all of my years of owning vehicles and having them serviced, I have never had a WORSE service experience. Not enough time of space to list it all. Was thoroughly reviewed with assistant service manager. If you need service, BEWARE of this dealership! After several discussions with the General Manager regarding my experience, I feel I should update my review to reflect the fact that I feel she investigated the matter fully with the personnel involved and hopefully it will never happen to another customer there again. She went the extra mile to try and resolve the matter and I do appreciate her doing so. read more

Years ago I tried this dealership for a new car, ended up going somewhere else for business. Here I am today. Giving them a chance to earn my business back and again I'll be taking my money somewhere else. Highly dissatisfied. read more

Scheduled oil change a week in advance. It took them 1 hour to change the oil and rotate the tires. Can you get any slower.

Just leased a truck from Heidebreicht, it's my fourth dealer purchase and by far the best new car transaction I've had. I was all over the place with what I wanted and the sales rep Jenna stayed with me the whole way through. Both the sales rep and the woman who did the financing paperwork Deanna were great. I had to have spoken to 5 dealerships and was most comfortable with this one. Seemed honest and truly in my best interest. The real "wow moment" was that I joked with them that my wife wouldn't be able to jump up into the truck and the sales rep went the extra mile and had placed a step stool in the truck before we got there. It's the little things I guess, it made me smile (which is not my usual expression when I spend money). read more

Do yourself a favor and drive up to Romeo with all of your Chevy business! Had horrendous experiences with sales and service from the biggest Chevy dealers south on Van Dyke that led me to drive north! I'm a GM designer and have been pleasantly surprised and thrilled with the Sales and Service here. I started going here with Chevys bought other places and now buy and service all my Chevys here. read more

After having my car sideswiped, with extensive damage, to the tune of over $7000.00, I would recommend this car dealership to anyone who asked. My insurance did not include a rental, but they took care of that because I gave them my business.. They service all makes and models, so I knew my Ford Focus was in good hands. After nearly 5 weeks I got my car back, looking better than new... with only $60 paid out of pocket. NOW THAT IS SERVICE!!!!! read more

Although I ended up buying from another dealership, I will definitely be back to Heidebreicht in the future. The Sales Manager Josh and the salesmen Garrette went out of their way to be helpful and were both unusually personable. The only reason I bought elsewhere was extremely limited availability on a vehicle that went out of production (Avalanche). I will be referring friends and family to them from now on. I have purchased or leased 10 GM vehicles in the last 13 years. Heidebreicht stands out amongst the many dealerships I have worked with. Thanks for the great experience. read more

Recall Repair: Great dealership/service. I understand that waiting on parts took a while for the recall. Was told I would receive a call - but received several letters from GM/e-mails from OnStar and each time I called, was told parts were not in. Got yet another notice from OnStar and called to ask if I should again ignore the notice - but was then told parts were in and scheduled an appt. Don't know how long I would have had to wait on a call from the dealership. Was provided a loaner. Service Advisor/Rental Advisor were both very nice. When I picked up car, the only thing I noticed was that my car had not been washed (as it was when I'd brought it in previously). Bummer. Other than that - all good. read more

I was extremely satisfied with my car buying experience at Heidebreicht. I just moved to Downtown Detroit and my car was stolen shortly after. Heidebreicht set me up with a rental car while I searched for a reasonable car insurance rate. I dealt with Joe Keast who was a true professional and provided me with outstanding service. Not only did they pull me out of a bind, I walked away with a great price on a brand new Malibu. I definitely recommend Heidebreicht and will be returning for all of my future vehicle purchases. read more

Excellent dealership. The entire staff was friendly and professional. The salesman I dealt with John Cardaris, helped find the car I came in there for at the price I wanted. No one tried the hard sell approach. I would definitely recommend this post dealership to anyone. read more

Wonderful experience at this dealership. I was looking to lease a car and drive it down to NC the next day, everything went very smooth. I was able to get the car I wanted and Joe K, was very helpful and understanding in my needs. He was also very educated in the car and how to deal with an out of state lease. Don't think I could have had a better experience. read more

Great service, I love that I get a car or truck to drive if you need to keep my vehicle overnight. Everyone is very nice & helpful!

2013 chevy silverado, hand washed most of the time, taken care of. Rusting out from underneath me. I took to Heidlebreicht in Romeo, Mi (where i purchased it new). They asked if i took it down dirt roads. I said occasionally, am I not supposed to? With 24,000 miles they will not back the warranty, told me to pony up $3,000. I somehow mistreated the truck by taking it down occasional dirt roads. Chevy will not back this warranty (per the dealer). Do not buy from this dealership they do not stand behind their vehicles. Better yet, buy an aluminum Ford, I am going to after this rusty, practically new rusty Chevy. I will share this with every complaint board I can find. Chris Smith, Metamora, Mi. read more

Great experience at Heidebreicht's Service Center. James Panoff is a great service adviser who is upfront and honest with the customer. If there is a deviation to the repair order James will contact you first prior to commencing with the additional work and professionally explain the reason. I appreciate this treatment as opposed to high pressure, scare tactics used by other shops. Don't tell anybody but James is my favorite Service Advisor. I Always prefer to deal with the master of Customer Relations. Watch out, Chris! James may be the next Service Manager. read more

I cannot say enough wonderful things about anyone anywhere at Heidebreicht Chevrolet in Washington. Service is prompt, staff is knowledgeable and my experience with the professionalism of John Boyce is terrific. Talks to me about my cars and not my husband whom I love dearly. Adam V., the service tech. always takes time to fill me in on my car when it is in the shop. I love these guys and gals for making my experiences there pleasant. Thank you again. read more

I was disappointed in the service department and condition of my vehicle when it was returned from the service. I brought my Traverse in for routine preventative maintenance/fluid change and was told the car would be ready in the late afternoon. At 7 pm, after still not receiving a call to let me know the status of my vehicle, I decided to call the dealership. It took me several tries and voicemails to finally get my service advisor Tim Goodwin to call back to tell me my car had just been completed. When we picked the Traverse up it was filthy. I was given a car wash ticket to a place in Romeo because, even though they had the car since 9 am, they didn't find time to wash it. I don't come to Romeo very often so it will go unused. The interior smelled like gas/grease for several days after the service. This is the sort of service I could get at an oil & lube place for half the cost. I was hoping Heidebreicht Chevrolet would become our new Chevy dealer because you're closer to my home, but next time one of my vehicles needs service Ill drive the extra miles to Buff Whelan. read more

Everything about my experience was positive. They worked hard to find me the right vehicle and they were responsive and friendly the entire time. When they committed to anything, they followed through with the commitment. They went above and beyond to help me obtain my trade in information and they didn't give the hard sell at any point. I always hoped I could have an experience like this at a dealership and I would highly recommend them. read more

Leased a brand new car from them. They delivered to my house. Signed paperwork. Had another leased car to turn in. Driver will drive that car back. I took many pictures of my EXTREMELY MINT CONDITION car. NO SCRATCHES. NO DENTS. NO DAMAGE OF ANY KIND. MILES UNDER BY 8,000. Person drives car back to dealership and parks it in back. A week later, it gets inspected. 2 months go by and I get a invoice for about $500 in damage that is on the car. NONE BY ME. All my pictures, dated and timed stamped show ZERO DAMAGE THAT MORNING. Dealer unwilling to admit guilt or pay the consumer friendly amount due. Choose instead to wash their hands if issue claiming it was my problem. How can that be true with proof? After weeks of bantering back and forth, I have been forced to pay the amount. I requested I wanted to SEE THE REPAIRED COMPLETED CAR. "Car has already been sold" is what Ally Financial told me? Why then am I paying to fix the car, that I did not do, if the car is unavailable TO REPAIR? I know it was sold because I requested to get the car back to have it repaired for less. Money goes right in their pockets. After all this is said and done, this dealership response to $500 is that I will never use them and this dealership has caused to me to withdraw any future GM vehicles as they obviously do not care much for the customer for the measly $500 to them THAT IS NOT GOING TO REPAIR THE VEHICLE SINCE IT HAS ALREADY BEEN SOLD. Not a stand up company. Only care is to line their pockets. A terrible experience altogether. Sick of the hassles and wasted time. This is one American car company I will never again purchase from. Thank you for the slap in my face. May I have another please. THE WORST DEALERSHIP EVER! read more

The service department at Heidebreicht Chevrolet does not stand behind their work. I had a water pump replaced on my car and in the process another part was damaged that connects directly to the water pump. This caused my engine to whine upon operation. There is a GM service bulletin describing this very problem should the water pump not be installed correctly. The dealership acknowledged the service bulletin and concurred that the damaged part was connected directly to the water pump. Despite this, Heidebreicht service held me responsible for the additional cost to repair the vehicle. After much deliberation, the dealership agreed to reduce the cost for the additional repair, but ultimately GM had to step in to make this right. This dealership does not stand behind their work. I do not recommend this dealership for service. read more

Excellent dealership. Low key but very attentive to details and getting you the information you need. Great that you can look, get prices, compare cars and never have to meet management (nothing against management just don't have the time) - just deal with your salesman - Mitch. My truck just caught my eye as it was parked in front and just a few weeks I got that vehicle at a great price. Service is to the point and they take it seriously. I keep on repeating, "this is Chevrolet?" I have a Euro car that cost about 3x as much than my Chevy truck and their service is the worst and they always want money for warranty work. I really dread having to go there. At Heidebreicht they note your concerns verbatim and keep you informed as the the progress (your doctor should be so attentive). I watch how those who were before me were taken care of one after another. They have quite a system. I got a loaner for some minor warranty service which was a new Malibu. For a mid-size, I was rather impressed. Good quality and drove well on the bypass. Check out Chevrolet and I would go to Heidebreicht. I have been to the other big dealer a few times they are just seem to be so vague not knowing what to do next. read more

I questioned the cost of a frt end alignment .. I was quoted $69.99... I would have had it done.. however, the Chevrolet Dealer near the Tech Ctr is $20 less at $49.99.... I told the service personel that Rinke Chevrolet is at $49.99 ....had Heidebreicht matched the price I would have had the dealer do the alignment... As a result I'm taking it into Rinke and they will give me a ride back to work and pick me up when the car is done. I think if your dealer would match other dealer prices I would use the service for more than just oil changes..At my last visit I talked to another customer who was quoted a price on a replacement tire (while we waited in the waiting room) and after the advisor left he said that he felt insulted that you guys would quote that high of price to him (replace a tire with a nail in the sid wall) and expect him to believe that the price was competitive. I do want to say that all the advisors are very courteous and are pleasant to work with... I think it's more the policy of the dealership when it comes to pricing..But I'm sure the dealer has a business model that makes the service department profitable. read more