I recently purchased a used vehicle from Crest Lincoln, and I can honestly say that Jordan completely won my business back. In the past, I had very poor experiences with Crest Lincoln's service department in both 2016 and 2019, bad enough that I refused to return to the dealership for years. Because of that history, I was hesitant to even consider them again. Jordan changed that entirely. From the very beginning, Jordan treated me like an elite customer, despite the fact that I was purchasing a used vehicle. He was professional, respectful, transparent, and genuinely attentive throughout the entire process. There was no pressure, or dismissiveness, just excellent customer service and clear communication. Jordan restored my confidence in Crest Lincoln. He took the time to understand my needs, answered all my questions thoroughly, and made the experience smooth and seamless. His level of service was, and still IS, exceptional and has far exceeded my expectations, especially given my prior experiences with the dealership. If you're considering Crest Lincoln--especially if you've had reservations in the past--I highly recommend working with Jordan. He is the reason I gave this dealership another chance, and he is the reason I would return again. read more

Very nice, friendly and no aggressive sales pitches! The only Lincoln Dealership in the area that was able to work with a family member of mine to get the deal made! I highly recommend! read more

Our salesman Chris Tessmar was exceptional! He's very accommodating to our needs and is so kind. This dealership does whatever it can to make you happy. Justin who educates you on your vehicle is wonderful. It truly was a great experience from everyone at Crest Lincoln. read more

Crest Lincoln - We just leased this beautiful car. - Car Dealers Near Me - Sterling Heights, Michigan

Service department here sucks. Can't fix anything just ask Bob the service manager. Take your business elsewhere

Service department here at Crest Lincoln doesn't take care of their customer's needs. I been going to this dealership for 2 1/2 years and I have had nothing but problems. My vehicle was bought in numerous of time for the same issue and they always advise me that it was nothing wrong with my vehicle. So, I decide to take my vehicle to another dealership and right away they told me that I needed a new engine and transmission. If your vehicle is having major issues, please don't take it to Crest Lincoln service department you will be disappointed. They don't care about their customers or your concern when it comes to your vehicle. read more

I got my car in at 8 am and they didn't work on it until 1 pm. And that was after I kept calling to get a status update. I got voicemail so I had to keep leaving messages for the service advisor. When I picked up the car I found out you don't make a payment where it says "cashier" - you have to sit down with your service advisor and he rings it up. No wonder he never answers his phone. read more

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Working with Miles, salesman was a pleasure. He was knowledgeable, attentive and not pushy. I believe I received a fair and equitable deal. I'd give 5 stars if it weren't for the high pressure scare tactic to purchase an extended warranty I received from the finance department when I was purchasing the vehicle. I almost walked out on the deal because suddenly the vehicle could become a piece of crap down the road if I don't spend an additional 3k for extended warranty. Did not appreciate the doom and gloom sales pitch. read more

First off, what they could improve on is not lying to a prospective buyer! I thought I was buying a Lincoln Nautilus 2025 demo car that just had some miles on it. I was trying to save some money since the newer built cars come at a heavier price due to tariffs. The salesman drove the Nautilus to my home for me to look at. The car looked great and I was going to proceed with the purchase as soon as I could get it insured. At the last minute, before the sale, I discovered that the car had been in an accident. Crest Lincoln repaired the damage in their body shop then put the car out for sale without telling me anything about the accident up front, or even when the salesman brought the car to my home!!! Further, after all that, if I had wanted to purchase the car, I was told that they would NOT lower the price after I asked. I just wanted to see how bad this dealership really was. WOW ! Deceitful and cheap!!! The very next day, I went to another Lincoln dealership and bought the very same car. This time, my experience was very pleasant, smooth and HONEST! It makes one wonder what else might be wrong with all those shiny looking vehicles Crest Lincoln has lined up on their lot to sell you. read more

Made an appointment to test drive a Nautilus, found what we thought would be the perfect match. After spending a couple hours chatting with Miles in Pre-Owned. We thought we had found a great match after being told that he would be contact over the weekend to let us know where everything was as far as numbers and such there was no communication. We had everything else that was needed from the bank as far as the pre-approval and such. Waiting patiently now Saturday (Miles mentioned he would provide an update by 11am) there was noting. So we thought Monday we would receive an update. There wasn't not even a courtesy call of where things might have been. All that was received was a generic TEXT MESSAGE letting us know that car that we were hoping for had been sold. No other alternative or communication which I believe was just poor customer services. We have used Crest in the past for service on our Lincoln Vehicle's which will never happen again. Happy to Report we venture to Varsity Lincoln in Plymouth and is was seamless, quick, and all completed in about 3 hours we were on our way home with the perfect CPO Lincoln Nautilus! read more

Had to take my Navigator in for Oil change, tire rotation and back up camera repair. Just moved to Michigan from California and what a Great Experience. Ryan my service rep is very polite and meets everything you want when having to deal with getting your vehicle worked on. As a Wounded Veteran the entire staff accommodated me to make me feel comfortable. read more

What an absolute great experience. I am a Fusion owner but Crest Lincoln took care of me (for the 2nd time) as if I was their most valued Lincoln customer. They treated me with respect, were extremely knowledgeable and went above and beyond to give me the best customer service and did a terrific job on my vehicle too. Highly recommend Crest Lincoln. read more

I just got home with my new (to me) car. My experience at Crest was wonderful. First of all, my salesman in the pre-owned building was Tim Stasinski. Tim went above and beyond to accommodate me. I was limited in what I could spend, and it took a lot of work on Tim's part to make things work with the SUV I wanted. He made the whole experience pleasant. Also, before I left, he made it a point to tell me I could always e-mail him with any questions, and he'd be available (even evenings and week-ends). I also worked with Angela, the finance manager, and again, she was just as nice as she could be. By the way, Tim made sure I had a full tank of gas. Oh, and Crest gives you 3 months of Sirius radio. It's wayyyy across town from me, but that'll be my first stop next time I'm looking for a car. read more

Great dealership! My son was buying a previously owned car from Crest that we found online. The salesman, Andrew, could not have more helpful. He guided my son through the process seamlessly and we were able to drive out in a matter of a couple hours. Andrew contacted our auto insurance company to arrange the insurance, and the dealership also has their own "in-house " Secretary of State to provide a license plate. Best of all, we were treated as if he were purchasing a new top of the line Lincoln. Thanks, Crest Lincoln and Andrew, for making my sons first car buying experience great!! read more

Warning, do not go here. They burned my daughter TWICE. Her first Lincoln was the Hybrid lease trade in.. repeat, repeat and repeat mechanical problems to the point she had a lemon law case on them. They get my daughter into another Lincoln, SUV lease trade. That same week the vehicle kept stalling at every red light.. turns out per service man the porter had filled this vehicle at time of purchase with E85 gasoline! The porter was fired. The engine destroyed and they Will NOT DO ANYTHING! DO NOT BUY ANYTHING FROM THEM RUN RUN RUN! Action news gonna get a call is the next stop along with an attorney!!! read more

I found exactly the car I wanted, on their website. I'm in California. Completed the purchase over the phone. They overnighted the Purchase Contract. Sign it, wired the money, and it was a done deal. Streamlined, easy and professional! read more

I have to tell you - I'm kind of bummed to see Crest has bad service reviews on Yelp. We had the best customer service experience of my life at Crest Lincoln. I am an outside salesman and I can be highly judgmental of customer service by another salesman - these guys just went above and beyond. -Both salesmen we dealt with were nothing but respectful and accommodating. Even when there was a discrepancy on lease price, the salesman never seemed frustrated or got rude - he simply worked to find a solution we were both happy with. -Both salesmen stayed late on a Saturday and were more than helpful. They showed off a new continental after hours with me - as If they weren't in a rush to get out of there. -Numerous times the phrase "whatever it takes - as long as you're happy. Well do whatever it takes" was used. Along with "can I get you anything to drink? Anything you need?" They ended up delivering the car to the house for my girlfriend. With a gift of flowers and a (sealed) bottle of grey goose as a thank you. We signed all the paperwork at our kitchen table and the delivery guy took his time to explain all the features with my girlfriend. Just an absolute class act. A+. We will be coming back forever if it stays like this. read more

I purchased a 2021 Nautilus demo here Dec 6, 2021. There was a small door ding that I asked to have fixed. They agreed to fix it. I made an appointment to have the dent repaired, drove an hour and a half from my house to get there only to find out the repair person was out sick. I understand that happens, so I made another appointment the next week, drove another hour and a half to find out the repair person was sick again. No one bothered to call and let me know not to come as they weren't able to fix my car during my scheduled appointments. Now a month later, I had the dent repaired at my expense. I asked the dealership for reimbursement and have not received a response. This isn't the first vehicle I purchased from this dealership, however it is the first time I tried to have service performed here. I normally have the service done on my cars at the dealership near my house. read more

I worked with an honest, no-nonsense, straight-to-the-point representative which made the process of buying a 2011 MKX SO easy. Go ask for Roger T. I'm happy with the vehicle I purchased. The only issue I had is that there was a software update for Microsft Sync that should have been completed on the vehicle prior to the sale that wasn't completed, so I had to take it in after the purchase to get it updated. Other than that, it was such an easy, stress-free process! read more

I was a loyal Buff Whelan customer for years primarily due to my A plan status with Chevy (thanks dad!) but have now acquired said status at Ford as well due to my boyfriend. My American car options now virtually limitless (no, Chrysler is now DAIMLER) I began to search print and online ads for deals. I finally decided on a Milan and began randomly calling Mercury dealers. The salesman at Crest was the only one who offered to search inventory at other dealer's lots and the payment was $20 cheaper than any other place. SOLD! Then last week I went in to get my free first oil change and have the transmission looked at in the service department. I called expecting extraordinarily long wait times but was told to bring it right in AND I would get a free rental since the transmission tech was out until the next day. I arrived at 7:30 a.m. to a rental with the heat on and a clerk holding my door. My typical service experience at dealerships involves me circling the help desk bristled up like a junk yard dog but I have to say Crest was a refreshing surprise and HIGHLY recommended even if you didn't purchase your vehicle there. The waiting room has 3 types of coffee, flavored creamers, a flat screen and public computer. read more

So I just participated in the #LincolnDateNight experience and while I can't comment on the service department or actually purchasing a vehicle from Crest, I do want to make a few notes about my visit. I picked up the 2015 MKC on Thursday and left my car there overnight. Michael went over all of the features of the vehicle with me, and answered any questions that I had. When I returned on Friday he asked me my opinion, but not once did he turn into the typical pushy car salesman that we are all used to. While I'm not in the market to buy a car right now, he never asked anything cheesy like "so, what can we do to get you into this new car today?", you know, those lines that haunt you every time you even think about shopping for a new car. He gave me some ballpark prices and that was it. However, when I got out to my car, that's when the real magic happened. He had mentioned that they would give it a wash and put some gas in it, but I came back to my 2014 Subaru Outback with a full tank of gas, a nice clean exterior and a spotless interior! I have 2 dogs, one who sheds horribly, and my seats haven't been this clean in a year! They truly went above and beyond, especially for someone who wasn't even in the market. When I do decide to start looking, I will definitely put them on my radar. read more

Ford Motor Co FINALLY recalled my 2008 Mercury for an ABS problem that they have been tracking since at least 2016. So once again I called my neighborhood Lincoln dealer, Bob Maxey. Two miles from home. The second time my brakes went out in February of 2017 I took it to them and they repaired it for $1199.67. I complained that the Federal government was investigating this exact problem but I had to pay the bill. So I called Maxey on April 16 to schedule the repair. They said they did not have the right equipment. Remember, they had already done the repair once in 2017. So for the second time I could not get Maxey to do a recall repair (airbag) and turned to Crest Ford in Centerline. Crest scheduled the repair for April 20 and I received a text confirmation before hanging up the phone. Todd Cheatham was my service guy. He had the work done in less than 24 hours, took my receipt from 2017 and said he would submit it for refund, and told me he would call if it looked like it would be longer than three weeks. I got the check today, 18 days later. Thanks Crest Ford and Todd Cheatham. Todd said there is a second airbag recall in process. Wonder where I will go. read more

Crest Lincoln - Car Dealers Near Me - Sterling Heights, Michigan

Just dropped off my car for service and the staff couldn't have been better. From the person I made the appointment with to Nancy in service to Bob who gave me a ride home. Everyone was so pleasant, helpful and knowledgeable. This is what a dealership service department should be like. I highly recommend. read more

Had a great experience buying my first Lincoln from Shawn Johnson at Crest. He was patient with me as I'm a slower buyer and put me in an MKX which was way beyond my hopes and at the price point I wanted to be at. I'm a mid 30's man and the Lincoln that used to be the 'old mans car' is without question the most enjoyable vehicle I've ever driven. read more

Crest Lincoln - Car Dealers Near Me - Sterling Heights, Michigan

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I came in to look at a used car and left the next business day with a fine vehicle. More importantly I actually enjoyed a fairly low pressure sales effort by Jacob who was very friendly and helpful. When there was a minor issue (because of an unusual request I made and they graciously agreed to) the service department jumped right on it and fixed it quickly. The entire experience was full of honesty, efficiency,and respect. Nice job, Crest team. read more

Crest Lincoln - My "new" SUV from Crest. Such a deal! - Car Dealers Near Me - Sterling Heights, Michigan

Jeff Buckman is definitely the most helpful service advisor, he went above and beyond, solved all our questions and concerns and did his best to help us out and address our issues. He really cares about Crest Lincoln customers and their experience. Highly recommend working with him. read more

Bought a used VW CC here and the buying process itself was great, nothing like previous experiences. What impressed me the most- the used vehicle i bought had a problem 1 day after purchasing it, and my salesman Mike Moreno has taken care of business. Free loaner car they had to pay for (enteprise) and no charge for the repairs. Definitely recommend this dealership! read more

Review You all go above and beyond to help us. I see this effort put toward every person you interact with at Crest Lincoln This team ought to be the " Model" for other dealerships bearing the logo COPY read more

Bought a '10 Grand Caravan. Mike was my salesman and did a fine job. He was prepared to show multiple cars and did a good job of finding cars that that had the options I was looking for. I ended up having to leave and come back a couple times (one of those being an "extended" test drive) and the process never slowed. The financing went pretty smooth and I was on the road. Everyone was polite and professional. I will not hesitate to buy from Mike and Crest Lincoln-Mercury again. Only reason it isn't 5 stars is because two days after sale I now have a check engine light (faulty gas cap, easy) and [brake pad wear indicators making noise (also easy)]* and the radio stops working at times (Hopefully it's in the radio, annoying though); none of which happened on the test drive or the first day of owning the van. These aren't necessarily the Dealers fault, but it is disappointing. My wife also got a speeding ticket because the van rides so smooth and quietly compared to the 2006 PT Cruiser we traded in, she didn't realize how fast she was driving. Lol *7/2 edit-Had brakes checked and pads/rotors are like new. Hope noise will go away, but could be type of pad. read more

Terrible and unethical customer service from service department. My wife had her 6 mo. old car here. After 15 days waiting for various repairs, and when it was returned, we had to take it back because of a loose underbody pan that was dragging on the ground after only having the car for an hour. To top it off, the service manager tried to blame her for the issue and was quite rude. Completely ridiculous. Dealer should take responsibility for their mistakes. Avoid! read more

This is a terrible place to buy a car! I bought a certified pre-owned car from here and I've had problems since the day I brought the car home. The Service dept had an excuse for everything not working properly. They denied finding any problems. After taking my car to a different dealership they found immediate problems and my car had to be kept to be in the shop. This is a horrible place and it has caused myself and several people I know to never buy a certified pre-owned Lincoln!!! read more

Crest Lincoln Dealer I bought a new 2016 MKX from Lika a sales man at the dealer ship and he sold me a SUV that no body want because it's been in accident or may be dropped by the transport which I did not know at the time when I found out they all refused to deal with the problem thats ford Lincoln for you they scam you low life's deceiving bastard they don't stand behind what the sell never buy from Crist Lincoln again, so I contacted ford Lincoln and explain my issue they told me there is nothing we could do so now ford Lincoln failed me in every way never buy ford product again... VIN 2lmtj8krxgbl33657 read more

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The WORST dealership EVER! If you want the "Shady, Slimy & Sleazy Used Car Salesman Stereotype" service, go ahead with this dealership. Complete waste of my time! I'm really sorry that i can't give them "0" star ratings they deserve.My contacts were mostly - Mike and his mgr Leroy -. Mike L. was rude never gave me follow up calls he promised repeatedly. Whatever said and done with the used car sales mgr Leroy was lost somewhere in the dealership. After 2 weeks, a conversation with their superior made me realize that they were putting words into my mouth. The usual used car sales game they played with me does not matter. In the end, it boils down to this - they did not want me to have a 3rd party inspection done on a CPO we were interested in. Be aware!! If you are considering to buy a used car from this dealership, get a 3rd party inspection - even if you are thinking about a CPO. Over the years, we've dealt with many dealerships. At times even when the car is a CPO from Lincoln / Cadillac and it does not have any accidents reported on the Carfax, some are involved in accidents and repaired. Any malfunction stemming from an accident will not be covered by the manufacturer's warranty!!! I wonder how this dealership could get 4.8 stars on cars.com. read more

I went to Crest for a Lincoln Navigator I saw for sale, I got the info they needed for me and they sold the truck to someone else. Their service sucks horribly, I guess I'm highly disappointed no return calls equals disrespect. read more

Every time I call for service... every single time... they tell me it's a 2 week out reservation for a loaner car. However, when I was sold the car originally they don't explain that to you. They make sure to say it's part of their Lincoln promise to have a loaner car - so they use it as a selling point but in reality it's bull. I've had my steering wheel completely lock up, and 3 different lights turn on in the dashboard and they said it's either 2 weeks out, or you drop it off and don't get a loaner. How about when I had only had the car for a few months and my entire electrical system went down. Yep, you guessed it... 2 weeks out. Meantime, I can't turn on the radio, see the clock, the navigation or anything else I pay to have in a Lincoln. They told me that theybhave no loaners available, on and on. Until I finally got to the general manager, who is just as bad as her employees. Tried to make me feel like I was in the wrong for expecting a loaner, however, her salespeople use it as their pitch!! The service is AWFUL. I pay for a "luxury" vehicle and expect luxury service. I will never ever buy from Crest again. The auto industry is far too competitive to settle for crappy service. read more

Wonderful service, kind & helpful sales staff. Couldn't be happier with excellent manner in which our purchase was handled!

I'm always extremely satisfied with my service...grant it the prices are a little higher because it's the dealership, but I'd rather pay a slightly higher price for great work/service than going to a neighborhood garage and getting crappy service/work. Jeff is always friendly and provides great customer service. read more

Wow! Best service I've ever received from a service department! My service advisor, Shawn Habba, was so professional, honest and accommodating. I had originally tried to purchase my MKX at Crest, however, the saleswoman, Lucia, made it very difficult because she wasn't responsive. The minimal contact I did have with her was less than satisfactory, so I decided to purchase my vehicle at Jack Demmer. Thanks Shawn for making customer service your top priority! read more

Excellent customer service from a dealership that actually cares about your experience.

People make the experience - Ask for Steve Mov. Great service, not pushy, took time explaining all options, got me into the MKC I wanted at the price point I needed - and with a few extra bells and whistles. Haven't taken it in for service yet, but will update review once I do. For now, 5 stars for Steve and Angela (she helped me through all contractual/monetary paperwork and made sure I understood everything). read more

Dino was a fantastic guy to deal with. I can only hope that the rest of my ownership experience is just as great!