William is top notch! William was personable, pleasant, knowledgeable, an effective listener and communicator; and, most importantly to me he would say endearing words like, "God bless" or "Drive safe". William called me on my three-year anniversay as a follow up to my inquiry year two. He had the perfect vehicle for me and showed it to me via FaceTime. In 24 hours, I was driving my new vehicle off of the lot. William's customer service was exceptional. "I am here for my customer, just call me you have my cell phone number". I appreciate his dedication to his craft and to the people he serves. read more

I made a deal with the salesman and we agreed on the price - when I got there they the price $4000 and me for the paint I told them I didn't want. I had even given deposit, and they still tried to change the price. read more

First class experience....Kris was an exceptional salesman went above and beyond to make us happy with our car selection, and purchase. Responded to an email inquiry after hours Friday evening, and we were driving our new 2025 Ranger Rover Sport Monday afternoon! Kris was able to secure a 4.4 % finance rate for us, less than our credit union....Sealed the deal! read more

William Scandalis is the best. His customer service is top notch. He works hard to make sure that you are satisfied.

Kristifor Salkovski was extremely helpful and super nice guy. Highly recommend him. he was super easy to work with all around. Nice guy. Great experience. read more

I am a new 2023 defender owner! Love the defender. But dealer Defender Lakeside Michigan neglected and ignored the fact that they owe me a rack. No timeline and no resolution after almost a year. Customer satisfaction business unit, please help. As of today 6/10/23, Lakeside Michigan USA dealer is not providing any timeline and not resolution oriented. It's been almost a year and no timeline on a simple rack already paid for. i reached out to Adrian, interim CEO. 100k for this service? Before the sale, I was important. after the sale...not so. buyer beware. read more

I travel a bit for work and have used the service of Land Rover dealerships/service departments from California to Ohio and by far this Land Rover dealership stands out as the very best. Tim in the service department provides exceptional customer service. I've purchased 3 Land Rovers from this location and each time I was treated respectfully and in a professional manner. I purchased a new LR2, a new LR4 and as of last year I decided to purchase a used 2012 LR4. All 3 of my vehicles are a joy to drive. I love the option to join the team and go off-roading in my Land Rover whenever this type of event is offered. If you have a Land Rover you must experience off-roading; it's amazing what these vehicles can do! read more

Jaguar Land Rover Lakeside - Inside the cabin of my 2012 LR4 - extra fine leather and heated steering wheel make this ride extra sweet! - Car Dealers Near Me - Macomb, Michigan

Sales and service dept are outstanding. Go above and beyond for their clients Tim in service really helped me out. Brakes and tires just done there. read more

Enjoyed every bit of my purchase. I am a I know what I want shopper so I don't show up to a dealership or make a call till I know what I want. Louis G happened to be that person who got my call, and he was on top of all my needs, he was patient and informative. Excited about my purchase and how quick and effortless the team was in getting me in and out in an hour. I gotta chance to leave with a few gifts and a smile on my face that will last. Thank you Louis G!! read more

Jaguar Land Rover Lakeside - 2021 Jaguar F Pace - Car Dealers Near Me - Macomb, Michigan

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William was my salesperson. He did a phenomenal job. He made sure I had everything I wanted when requesting my new car. Very professional and hands on through out the entire process. I would definitely recommend all my family and friends to choose him when considering a Range Rover. read more

Land Rover Lakeside is an absolute joke from sales to service. Jim, the service manager has a God complex and can never admit when him or his service team is at fault. The service department LOST one of my lug-nuts and then proceeded to blame it on me. Stating "it just fell off driving here or someone was trying to steal your rim." It was excuse after excuse. Everytime I would bring my Evoque in for something, I would find new scuffs/scratches on my rims. I have asked multiple times for my car not to go through the car wash, but they never listened and did it anyway of course. I reached out to Jim multiple times explaining the frustration & he proceeded to tell me to go elsewhere for service(all texts are attached.) On multiple occasions, Jim would text me random GIFS that had no correlation to my car(texts attached.) I made a call to the GM about this situation and she didn't seem to be concerned or have any feelings about it whatsoever. If you are thinking about giving your hard earned money to Land Rover Lakeside, don't! Take your money to literally any other dealership even if it a little more of a drive. Since Jim told me to take my business elsewhere, I am, and now I'm advising anyone who is reading this to do the same. read more

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Customer Service is A 1 at Jaguar /Land Rove Lakeside. From the sales guys Mike H to the service guy TI'm. I have been coming here for years and they still go over and beyond each and every time or call or come in for service. I feel like I know them personally . They know me by face and keep all my vehicles in tip top shape. read more

Staff was great. Kristy in particular was very helpful and pleasant the entire time. The process went very smooth & if you have a wait waiting room comfortable & full of snacks. :) read more

I just purchased a new Jaguar truck from this dealership. William Scandalis was my salesman and he was GREAT! From the moment I walked into the dealership he made everything a great experience. I highly recommend Jaguar Land Rover Lakeside & William. P.S. William promises that he will ensure I receive the absolute "best" service so I will definitely update my review and let everyone know . read more

Beware: All 4 brakes had to be replaced $850.00, 27k mileage.Was told by service manager this was average wear for this vehicle. Outrageous. Called General Manage, was not covered. Most all vehicles brakes last to over 40k. Terrible reliability. THis is not something that customers shoul have to pay for. If they wear out early, and they know this was not caused by neglect which they stated it is only covered for 12 months. It is normal to expect the brakes to be worn down on average at 27,000 miles. Also the 4 year vehicle warranty that is mentioned over and over at purchase is really only for certain items. This luxury vehicle keeps you coming back to spend more and more. NEVER again will i purchase, Lease, or recommend a Range Rover Evoque. This dealership and Range Rover willingly pick your pockets over things that are covered when purchasing Ford, Chrysler or any other brand read more

From service to sales this is a top notch place. Getting your Land Rover serviced? Ask for Adam. Adam is courteous, professional, and goes out of his way to make you happy. I drive past two other Land Rover dealers for the superior service at this location. Looking to purchase a certified pre-owned car or maybe trade-in/sell your car? William is the sales person with whom you want to meet! And you can't beat MIguel, the Sales Manager- he's honest and incredibly trustworthy. You can let your guard down with these folks- they aren't there to swindle you or push you around. All of my experiences with this dealership over the last three years have been fantastic. I give them my highest recommendation! Pro-tip: Looking to get your car detailed inside and out? THIS is the place to get it done- phenomenal job- check their website for service specials! read more

The service there is really horrible. It took me a month to schedule to pick up my car for fixing and no one showed up the scheduled day. The guy over the phone was very rude. I am a long-term customer and they used to have a great service, such a disappointment. read more

The Dealer Was Good In The Beginning Now HORRIBLE The Service Department Can You Say Padding Your Bill And Damaging Your Car Or Truck That's Truly What's Going On Here It Happen More Than Four Times With Three Different Vehicles Of Ours Not A Trusted Dealer Nor Service Department... read more

What an awesome dealership.. The cars are gorgeous and the level of service provided by Chris Vitale is unrivaled. Thanks guys! Can't wait to take home my new truck. What an awesome dealership.. The cars are gorgeous and the level of service provided by Chris Vitale is unrivaled. Thanks guys! Can't wait to take home my new truck. read more

I purchased a new 2020 Range Rover Evoque from this dealership. William Scandalis was my car salesman. William is FANTASTIC!! I have never had such a pleasant car buying experience. I had some rather frustrating experiences with two other Land Rover dealerships which were much closer to my home, but decided to try just one more dealership and I called Land Rover Lakeside and was connected to William; what a great hard working guy. I know God sent me here, this place is so upscale and everyone is so friendly!!! read more

I bought my F-Pace from Mike Hinkley last year when he was at Jaguar of Troy and everything went very smoothly. Since then, he's moved to Jaguar Land Rover Lakeside. My Jag had a minor accident while it was parked so I called Mike to see what to do. He gave me the name of someone that took care of the whole thing. She called the other pal's insurance, police, set up the repairs. I didn't have to do anything and they did a great job. Can't even tell that it was ever damaged. Now it's time for the annual service and Lakeside came to my house to pick up the car so I didn't have to drive 15 miles with someone to drop it off. Mike Hinkley and the service department are really good to deal with. I'm sure I'll get it back in tip top shape. If not I'll definitely let you know! read more

I recently purchased a new 2020 Range Rover Evoque, and the customer service was more than outstanding from the whole team. I have never experienced such wonderful and honest customer service at a dealership! Extra Special Thanks to Louis Gruevski my Sales Specialist, who made sure my car purchase experience was easy with every detail taken care of. Louis was extremely paitent and knowledgeable, he made sure I got everything I wanted in my car down to the limited color I wanted, the brand new feature of the sliding panoramic roof, plus a few other added bonus options that still kept me within the price I knew I wanted to be at. All with no worries on my end. Louis worked around my schedule with a smile, when I wanted to come in to look take a look and test drive the car, Louis was off that day so he arranged for another team sales associate Erik Matthews to happily assist me being very very helpful as well as knowledgable while knowing this was not his sale, that's Team Work! Special thanks to the Finance Manager Steve Fierle thank you for working hard and going the extra mile for this deal. Notable thanks to Tom Fraser for your sincerity and expertise, that I was getting an honest deal. I live in Farmington Hills there is a LR dealership right up the street, but I chose LR Lakeside and I'm so happy I did. Thank you again for an exceptional experience read more

I cannot say enough great things about my experience at this dealership. I recently leased a 2020 Land Rover Discovery and my sales person was Erik. From our first conversation on the phone until the next day that we closed the deal, Erik was phenomenal. He listened, was kind and kept great communication throughout the entire process. I would highly recommend! read more

DO NOT GO HERE, AVOID AT ALL COSTS. In my opinion WORST DEALERSHIP IN COUNTRY. Let me start out by saying my family member worked at elder ford at the time of repair, as well as me being lifelong friends with Mike Dauod, pre-owned manager at elder ford. I figured they would at least treat me good based on this. They were both threatened to be fired when I made a review when this happened if I did not take the review down. I am currently in the process of filing a lawsuit against The Elder Group, Jaguar of Lakeside and the elder family (Rob). I also have made a complaint with the state of Michigan against the automobile repair license of Rob Elder due to them destroying my car. I would not trust any good reviews here, they all fake accounts I'm thinking. In my opinion this dealership group is the worst possible place you could bring yourself or your car. I was harassed, threatened, assaulted by numerous employees here, to the point where the GM Molly had to physically restrain Parts guy Dave Shobe because he was assaulting me. In my opinion this shop is the most disorganized poorly ran shop ever. Call other jaguar dealerships and ask them what they think of Molly. Everyone hates her because of how they screw over customers. They took my older Jaguar and kept it for months, lied everyday about updates. They will park your car in a certain way, so you can't see the damage to it and then tell you to get lost when complain about their damages. They cut my leather, cut my dash leather, scratched the car to all hell. Gm offered to fix glove box and the repair destroyed my leather that now feels like sandpaper. Complained about this to the owner Rob Elder who told me I am loser and sue him while laughing saying he will not help me one bit. PLEASE DO YOURSELF A FAVOR AND AVOID THIS. NON-STOP LIES FROM SERVICE ADVISER ALL THE WAY TO THE OWNER. This is not the same elder that Robs mother ran and owned, do not make the mistake coming here like I did. Rob told me personally he would respond to any reviews with more lies to make me look bad. Feel free to contact me if you have been screwed over by this dealership too. When at Jaguar of lakeside being assaulted by Molly and Dave my poor girlfriend was so scared, she had to walk 100 ft away and have 911 ready on her phone out of fear Dave would attack her as well and Molly wouldn't be able to restrain him in time again. IN ADDITION, I WAS HANDICAPPED, ON CRUTCHES AND WAS ASSAULTED BY THE PARTS GUY DAVE HERE. I posed no threat to anyone, couldn't even walk without a walker or crutches. ROB ELDER laughed at me, threatened me, threatened my family member and friend with their jobs and so on. In my opinion this is not anywhere I would spend my money. Update- within a week the over 1000-dollar repair failed. Keep your car, girlfriend/wife away from here if you want them safe. read more

Outstanding service, they go above and beyond and the follow-up is super. In a world where customer service is everything they definitely got the memo. read more

I had a horrible experience here. Mike Hinkley over promises and under delivers. He is not trustworthy but claims he is the best. He tells you he is the best and better than other dealers. He is never at the dealership when you need him. He feeds you a bunch of b.s. of how great they are. They don't care about you. Selfish and greedy. I will never work with this dealership. There are other Jaguar LandRover Dealers in the state that are 100% better and more honest. Please do not work with them. read more

My Lakeside Range Rover Consultant gave me a quick call and planted a little seed while he had me on the line he said, "I wanted to get you into something new" I was tickled pink,that night I tossed and turned in delight. Next day I phone him and left two messages then i missed his call, omg! (Lol) so he finally gets ahold of me later that afternoon and do you know what he said? "all you have to do is say Yes" my mind is blown and all i could say is yes Yes Yes!(lol) My Lakeside Macomb Jaguar Range Rover Consultant is Derek Alore is phenomenal communication, phenomenal in his approach with phenomenal energy, Mwah! @ dalore@jaguarlandroverlakeside.com you Sir have made me next-level Happy but surely not without the expertise your team delivered, shot out to Steve Fierle the Business Manager who crunched the numbers Mwah! Steve you're the best! also on the immediate team with Derek Alore was Sale Manager Tom Fraser whom I was excited to meet and right away I exclaimed, it is my pleasure to meet to Tom, I'm Yolanda, Tom says, we know with a smile, I couldn't help but to blush It was such a warm welcome. Jaguar Range Rover Lakeside Macomb is everything you want they really do go over and beyond. Together they put me into a New Land Rover Discovery Sport I love you guys' Yolanda read more

I will never buy another car from this place, I purchased a 03 S type Jaguar from this place, I took it back for update to GPS and tune up, and to find out why a brand new battery was dead, they were unable to diagnosis or fix the problem even though they had my vehicle for a month, yep a month. I believe they hooked my vehicle up to the computer and never really inspected the car, physically. I took my car to another shop and they were able to diagnose it in two days without a problem. Mincheys in Roseville, was great, but the service at this dealeship I received was terrible, and showed all they care about is selling cars, I left feeling like I had been ripped off by one of those dealerships on 8 mile. read more

Wow! Another amazing experience at the dealership! Tim has remarkable customer service skills! He is consistently kind and explains the issues with my vehicle. I recommend visiting the service department here! Great place! read more

Nice dealership! We went in to look at leasing a new Range Rover for my brother and everyone was super friendly. We had already been quoted on a price at a different dealership, and Lakeside ended up beating their price! The specific model we were looking for was not available with the cream interior, but they shipped it to this location within 4 days. Very knowledgeable staff, and they called a few times as a follow-up to make sure we had everything we needed. Would definitely return here for another purchase. read more

I am not a fan of their service division. They charge 10% of the bill for a "shop charge." Research on the internet, to include "Car Talk" explains that is today's additional charges and fees from larger places, like a dealership, to recollect the money spent on rags, fluids, etc. Things that used to be the cost of doing the cost of business. When I called to inquire about the 10% "shop charge" I was told every mechanic shop in the United States charges it. He repeated it to me several times. This is a lie -- I have lived in 8 states and have NEVER been charged a shop charge until Lakeside. I even have another brand of vehicle in this state and that dealership does not charge this -- maybe it is included in the oil change price, but that is the cost of doing business. I am already paying $200 for a oil change, and now they claim they spent 10% of my total bill ($20) in rags? I had a new air filter installed, and I am paying $12 extra in fees for rags? I am not a fan of this practice and I will not return past my warranty (must keep going to the dealership to keep warranty valid). We are already paying an arm and a leg for the service, and nickel and diming the consumer to get even more is poor business. read more

The staff was extremely helpful, friendly and efficient. I received outstanding customer service that went beyond my expectations. The vehicle is excellent quality and I am very satisfied with my purchase and my experience with Robert Richie and the Land Rover Lakeside Dealership. I would highly recommend this dealership and vehicle. read more

Excellent service! Bobby at the JLR sales department is very helpful and professional. Definitely will recommend this dealer to our friends.