The service tech was very nice and took care of my car need. The customer lobby is comfortable and there's a snack table that my kid loved. I decided to start coming here because I had a bad experience at the Ford dealership near my home. read more

Dean Sellers Ford - Car Dealers Near Me - Troy, Michigan

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Warning on Service Department Pricing Transparency I typically handle my own vehicle maintenance and repairs, but I chose to bring my car to Dean Sellers Ford because they were the only local dealership I trusted and I had reward points from my last vehicle purchase. Unfortunately, my visit today was highly disappointing due to an unacceptable breakdown in pricing integrity. The Written Agreement: I was quoted $140 for a full synthetic Works package. Before authorizing the work, I texted my advisor, Toby, a math breakdown expecting a $90-$100 range after my S-Plan discount. He texted back "Ok!" to confirm. The Final Bill: Despite our written exchange, my final invoice unexpectedly ballooned to $217.94 ($51 labor and $149 parts). The Justification: When I questioned the increase, it was blamed on a comment I made earlier about not holding them accountable for minor estimate variations (like shop supplies and taxes). Applying that disclaimer to a massive, unauthorized price hike on a standard oil change is completely wrong. The Response: A token $12 credit was offered to settle the issue, but I declined it because the math still did not match our written agreement. Toby acknowledged his fault and then entirely retracted the gesture via text. I paid the balance under protest just to get my vehicle back and have escalated this to Ford Customer Relations. Please protect yourself: get a binding, final estimate in writing before handing over your keys to this service department or better to avoid them altogether. See photos for texts and final receipt. read more

Took our 2016 Edge in for some warranty work. I waited for it in their comfortable customer lounge area. They got it done within the estimated time. And I was home well before I expected. Great job!! read more

I get my oil changed here. However, the car is riding very rough and noisy since I got my car back. I am somewhat suspicious of this repair center as they have forgotten to do things in the past for me. read more

Had oil changed on our Ford lease car and never paid a penny. Oil changed and tile rotation are part of their Ford Pass program. And they even gave me a ride home and picked me up when it was done. That was a definite plus! read more

Just don't. A serious warning - do not take your car for service. They charge way more than other dealerships for simple, easy repairs. Workers are rude and not willing to help you at all. They. Do. Not. Care. read more

Greg was our salesman for FOUR cars. We were ready to replace two leased vehicles. Greg never answered our request for two vehicles and we reached out several times. We got an Acura and a Hyundai. He never answered until the mgr reached out. You snooze, you lose, Greg. This is how you treat long-time customers? read more

I bought a vehicle from their pre-owned lot. They said it was "Ford Certified". Within two weeks of driving it I got a check engine light. Turned out to be a bad catalytic converter. I'm having a hard time believing they went over the vehicle and didn't know. The dealership has offered no help. They simply stated that the catalytic converter is considered a "wear item" that isn't covered by their warranty. You're better off going to somewhere else that takes better care if their customers. read more

Dean Sellers Ford - Car Dealers Near Me - Troy, Michigan

I have purchased several vehicles from Dean Sellars over many years and have always had excellent service. Service is precisely why I have always had my ford vehicles taken care of by Dean Sellars Ford. My most recent experience continues to convince me that this auto dealer is the one to use. Most recently, I purchased four new tires for our 2019 Ford Edge. After a few weeks my wife noticed a shimming of the steering wheel which I confirmed after driving the vehicle myself. I contacted my service advisor (Briana) who agreed that I should bring the car back for further servicing. After several attempts they were unable to correct the problem. Suspecting a "warranty" problem of defective tires instead, they further documented that indeed the tires were defective. Briana and service associates replaced all the tires free of charge and also took the responsibility of following up with the tire manufacturer. Problem solved without inconveniencing the customer. The service personnel, including my service adviser, are excellent. A special thank you to Briana. read more

This place is unreal. Stopped in for an oil change and 21 point inspection, we recently purchased another car so we wanted to get an estimate to sell our current car. After a run around, we finally got to the right people, they told us we had over $3k worth of fixes..... including the items the FMC 21 point inspection assured us were fine just 30 minutes prior. When we mentioned they just passed the inspection, we were assured "that other group doesn't know what is going on." Overall, they are disappointing and we will not return. read more

Dean Sellers Ford - Service department - Car Dealers Near Me - Troy, Michigan

Everyone was very nice and helpful, but took my car in, charged me a lot and car was still not fixed. Had to take it to another place afterwards. read more

Fantastic experience! Monty my service technician went out of his way to accommodate me. I will be going to Dean Sellers for all my Mustang's service needs. read more

Brought my truck to get the splash shield under the engine pan replace and the service manager said will take 2 hours to get it replaced. They have part so I said go ahead but 2.5 hours later she came and said it's not cover by Ford.‍ She wasted 2.5 hours of me sitting in the waiting room and 2 hours of making two trips to the dealership. Dean Seller need to get more qualified workers because they just lost my business. read more

Dean Sellers is a one-of-a-kind Ford Car Dealership. I highly recommend shopping with this dealership first. This is my third time leasing a 3-year term vehicle. Roger Hutchons is my sales Representative. He Masters his craft. They have a large selection of vehicles to pick from. The service is top notch. If you're looking for a pleasant experience obtaining a beautiful car I highly recommend Dean Sellers Ford!!! read more

The service here by far exceeded any dealership I have ever wired with since owning my Fords! The response, the knowledge, the understanding, and the customer service was on point! Thank you again for taking care of Silvia! read more

I really don't know what the service department at Dean Sellers is thinking. They're probably thinking that everyone's a fool. Here's my story & somehow I sincerely hope someone in this family run business reads my review. I went to their service department to have a battery issue checked. That was a mistake because I normally would call AAA & buy a battery from them (which they install on a service call.) However, my 2018 Explorer had a strange message on the screen that said "system turned off to save power", and the engine would not start right away-like when the battery was weak. But because of the message on the screen I wanted a mechanic to check it out-big mistake. So after 1/2 hour I get a text that I needed a new battery (which I already figured out myself). Then came the bad news: $1,100+ for the complete job! WHAT? I was told the cable was corroded & needed replacement, WHAT? Is a battery cable made of platinum? The service man, MONTY, said it was a special part & was extremely expensive. NO KIDDING! No way was I going to let someone rip me off like that. I told him NO and that I just wanted my car, no service. I asked Monty what if I didn't want a new cable, just a new battery, he quotes me $650. Do they expect me to believe that a simple battery replacement costs $600 & a battery cable costs $600 to replace? To add injury to insult, I had to pay $175 diagnostic fee to Sellers Ford to tell me my battery was bad. I was fuming! Anyways, after I picked up my Explorer, I went to a car parts store, O'REILLY (which I will review later) and inquired about a new battery & if they had time to install. The man behind the counter said he would Get his battery tester & he confirmed the battery needed replacement, but the corroded battery TERMINAL, not the cable, needed replacement, too & he couldn't perform that service but could direct me to a gas station down the street who could. So here are the numbers: battery-$230, battery terminal-$16, labor-$45. So Dean Sellers, WHAT ARE YOU THINKING? read more

If you want to be taken for a fool, then this is the dealership for you. Wouldn't even enter my x pin and give me a price on a vehicle. Worst experience I've ever had at any dealership. Greedy losers. read more

The service department did not fix my ignition. I paid 677 for my vehicle to still not have ignition fixed! Don't waste your money go elsewhere. read more

Service review only! I never had a bad experience with the advisors within the service department. Arthur is excellent and extremely professional! He's extremely honest with any repairs that I needed for my car. However, the service manager is definitely rude and tends to talk to his employees in an aggressive manner. If you dont have to deal with the service manager than your experience should be fine. read more

This review is for their used vehicle department. I found a used F150 advertised online and made an appointment with the salesman to see it the next day. However, when I got there they had raised the price of the F150 $4,300 even though it was being advertised online for much lower. I got several different BS answers from different salesman why and they refused to honor the online advertised price. Also, once the salesman found out I had a loan approval letter from my personal bank and they couldn't beat the terms, he wanted nothing to do with me and ignored me. Very unprofessional staff, just looking to rob you. This dealer is the reason places like Carvana now exist. read more

Roger Hutchinson is the worse.. He will tell you anything to close a deal and not have to redo the paperwork. My fist time around I got a lease and he told me yes it has this gadgets and the other... and at the time when he delivered the car to me (Covid time) I had signed and then realized the car was not the way he sold it to me... then I change the lease during the chip shortage and the cara where so few... and he told me I could extend the lease for one year if I wanted... I called ford this was not true... the. I called him very early and he was like don't worry there is plenty of time and then realized the if I don't take the car with in 90 days to competitor dealer... then other dealers can not buy my car...(Roger was probably counting on that... then I called and he was like yes I'll work with you we can get you into a demo or a really good deal, just to never call... I definitely do not recommend using Roger Hutchinson for your deal.... Stay away from that person. I was fooled 2 times by the same person. Have him a second chance just to realized it was not a mistake but just a bad person... read more

If you want to be treated like a customer and build loyalty go to Toyota right there!!! When the market comes back and their is inventory DO NOT support FORD or this dealership. You are witnessing the repeat of 2006 when Ford had no loyal customers because they went to Toyota. read more

Bought a used Cadillac ATS here a year ago during the end of summer from the used car lot. I realize this is a "used" car but they essentially were selling a car with a hairline crack thru the drivers side of the windshield, a car with only one half working key FOB (was told that was all that came with the car) and essentially worn tires (they said they were new, my tire meter and discount tire said they were 3/32nds). They were selling the car for $2k above blue book. I asked during the negotiation process if they could fix any of the issues or take some money off the top which they did not do. Further more, I asked if they could take some pin stripping off the car and it was suppose to be removed the day of delivery only to be told they forgot to inform the gentleman who does that on site. I had to go in the following week as the deal was done on a Thursday. Finally they kept peddling me to use their financing and I already lined up using my credit union which was the best deal. If you decide to buy a used car here, be advised that they don't care about the condition of the car or the customer service, just your money in the end. I've since fixed all the issues with the car but not a very positive sales experience. I own a Mustang and have owned an F-150 in the past, I won't purchase here. read more

Just another update, in that I thought I'd see if I could take our vehicle in for service, thinking maybe they were just irritated that I even consider adding something to our vehicle that was aftermarket, and not done by them. But, nope they refuse to service our car. Per the service manager, the reason is they have no idea what those lights are tied into, and how they could have affected the vehicle. First we had an aftermarket remote starter added several years ago, and that didn't hinder their ability to service the vehicle. Hm...??? So, why are these aftermarket lights causing so much angst?! Second, it's pretty damned easy to see how the lights were tied in - not rocket science at all. And, they are mechanics, right?! You'd think looking at two little wires wouldn't cause them so much confusion. Third, their refusal to work on our car, implies that when you buy a vehicle from Ford, and you dare to personalize it, you're no longer eligible for Ford Service. If this is the case, they really need to put that in writing and warn potential buyers of that before a buyer makes the decision to buy. In our case, this Ford has one of the horribly engineered computer enhanced manual transmissions, that's supposed to make it work like an automatic. Really a piece of crap. But that transmission needs regular computer updates which you can only get at Ford. Every seasonal change, and the transmission starts shuddering, and jumping. Usually, a computer update fixes that - or makes it better. Heads-up, make sure when you buy a Ford, new or used, that it doesn't have one of these hybrid, or in this case in-bred, transmissions, as they are nothing but a headache, and if the vehicle has been altered at all - as I learned, they can use that as an excuse to discontinue servicing the vehicle leaving you a piece of crap to drive. Which I believe is the real reason behind their refusal... read more

Service rep Ron did a fine job, when I recently needed work done on a 2018 expedition. The communication from Ron was clear, concise and timely. In addition, the work done by the technician was done in the timeframe initially communicated, and there were no surprises v. the initial diagnosis. Well done. read more

First I would like say Andrea P, who is a sales person at Dean Seller's is wonderful. She goes above and beyond to help you get the best deal for a new vehicle. She is trust worthy and will do just about anything to make you happy. Liz who is one of the owners will make sure everything is to your satisfaction. With all that said. I recently came in for some work to be done my vehicle. Took two days. First day I was a little irritated with the service department person. He was not helpful at all never explained anything to me. And a few hours told me I need to come back for technician to finish the repairs. Said I need to pay all the parts now and labor when I come back in couple of days. Ok, no problem Until I came back. And still dealing with the same service person, he came up with more problems with my vehicle. At this point I had enough of him. I was there for extremely long time and just wanted to leave. I knew I was being over charged and was going to talk to the manager the following day. But didn't have to. He actually called me to let me know what had happened and where the overcharge was. I was not happy when I left and let them know it. But I have to say everyone went out of their way to make sure everything was correct and refunded they're mistake. Also went above and beyond to make sure I was happy with everything. Threw in a mini detail. Probably will never use. But I am very appreciative of how things turned out. I will never deal with the service person again, but luckily there are other good people there I will see next time I need service. Dean Seller's Ford is a great place to buy new or used vehicles. I will recommend it to anyone looking for a vehicle. See Andrea P Thank you for everything Liz Seller. read more

I bought my very first car from here back in 1988. Dean Sellers [Jr.] was my salesperson back then. My current Escape is from here. My mom has bought and leased several vehicles from here too and she loves her salesperson, Darlene. I was here last week because I needed holes drilled in the front for my license plate (MD requires it.). Darlene saw to it that the service department took care of me. I didn't need an appointment, and only had to wait under an hour. I have also had other service work done here over the years, and have been very pleased with the service and the prices. I have a great mechanic back in Maryland, but when in town, Dean Sellers is where I trust taking my Ford vehicles. read more

The sign of good service is when you are NOT spending any money and still treated well. They were helpful, expedient, kind and thorough. Thank you! read more

The service department are criminals. I had an issue, my engine was covered under warranty and I was told to be prepared to pay the bill myself. If your service advisor is Brandon, watch out. read more

So disappointed with the service department. Have bought three vehicles from this place. This last vehicle is a dud. (Car needed new struts at 9500!) Stress fracture on windshield. Car parked in parking lot with a vehicle parked on the left and no where else. Left car for 15 min. Came back with a broken windshield. You can tell it's from the seam. Car still under warranty. Took it here and they didn't believe me. Did a "pen" test. Said there was a chip in the part that wasn't the original crack. I always tell the truth and they didn't believe me. Why would I lie? I have a zero deductible on insurance! I just didn't like the way they treated me after being such a loyal customer for years. Since they don't appreciate loyalty and honesty, well that's a red flag for me. I'm saddened to write this but I didn't expect this from them. Won't stress myself anymore with them. read more

Make sure you look your car over before dropping it off, maybe consider taking pictures. When you get your car back with damage and point it out, they immediately tell you they did not do it, we watched your vehicle the entire time. And when you take your complaint to the top, they belittle you and point out all the other vehicle flaws to diminish what they did. No apology, no responsibility for action, just a wave good by to the next lost customer, as they just don't care. read more

I slid on ice and hit a snow mound. When I pulled over, I saw cracked plastic and blue fluid leaking. I got the tire repaired and took the car to the service department. After pulling in, I had to ask a random employee where to go, as nobody approached me. They sat me at a desk and eventually Monty came. He was SUPER disinterested and barely spoke to me. I felt like he didn't care at all and was just ringing me up so he could move on. I told him what happened and what I wanted checked. Because I said I thought it was my windshield fluid tank, he put in an order for an inspection of that specifically. He also put in an order for the full inspection I wanted. An inspection would reveal to anyone with eyes whether my reservoir was broken or not. I see no reason why these should've been two separate inspections. I wanted my car inspected, and because I told him what I thought it was I was charged for two inspections. Someone called and told me that it wasn't broken and he didn't know what I was talking about. He offered no possible explanation for the leaking fluid, the whole reason I came in. He also failed to tell me over the phone that I had a huge piece of plastic under my car that was breaking off. I would've paid to have it fixed if he told me. Eventually my car was ready, so I went after work on my one day free to pick it up. The door says the service department closes at 7. I got there around 6:20 and everyone thought I was crazy for thinking I could pick up my car. I had to send my girlfriend to pick it up the next day. She says nobody spoke to her about the car and just sent her off. The plastic has been falling off more and I have had to duct tape it up. I am worried that that fluid was something important, but I was not reassured about it at all. Overall, it was a TERRIBLE experience every step of the way. I will never be returning and will be actively urging everyone I know with a ford to never go there. Thanks for replacing my lights, preforming the transmission shifter cable recall, and absolutely NOTHING else. read more

Brought car into service and expressed concern about washer fluid freezing. Service advisor response that their fluid doesn't freeze. Guess I don't have an issue then! read more

If you are looking for a company with the worst Service center, worst rep, and worst manager. Come here.

Purchased a new vehicle last week. Dean Sellers did NOT honor the Ford employee A Plan pricing nor did they give any type of veteran discount. This dealership's core values revolve around profit and greed; while using the "current market conditions" as an excuse to show no appreciation for the men and women who built the vehicles they're selling or those that have risked their lives in the armed forces. On a positive note: the sales staff are nice. read more

I have leased 2 cars from Dean Sellers. Both experiences were excellent. My latest Sales rep was Ryan Moore. He did a wonderful job and made sure I got everything I needed in a new vehicle. The service department is also good to work with. They are courteous and prompt. read more

Just leased a car, Joe David Jr was my sales guy, he made it happen. I'm demanding! I recommend him!!

-10 A review I should of wrote a long time ago. This is the WORST service department I've ever had to deal with! I was having some trouble with my car engine turning off when I pressed the brake. When I took it in they told me it would be between $900 to $1000, because they had to go through each wire one by one. There would be additional costs for parts. They said it had a major electrical problem and it may be around $1500. So what do I do, what any overwhelmed women would do. I cried! Yep, I cried. Now I'm not a crying girl at all! They brought me to tears, because I was so upset with the outcome. Now I'm not a mechanic, but I do know with newer cars they hook a computer up too them and generally it will give you the remedy. I also know Ford updates their mechanics often. All that being said wait until you find out what was really wrong. The man continues to talk and at this point I can't even hear him, because I'm so worried how I'm going to pay for this astronomical repair. Then I cry some more and at this point everyone is staring at me. I was so sad and embarrassed at the same time. So a manager comes over and we talk for a bit. He felt so bad for me that he said he would look at it personally and get back to me. When he got back he informed me it was the 'Stop Lamp Switch' and the part cost $15. $15 DOLLARS!!!! and they were trying to charge me over $1000!!!! I was soooooo mad and happy and the same time. Now that was an obvious positive, so maybe I should of gave them a 2 rating. No! after they mad me cry and I was so embarrassed, the whole experience was so maddening. I have and never will go back to them and I continue to tell my story to everyone I know. Because I know they had to of known what the problem was in the first place, they saw a single female with a 'Sucker' sign on her chest. read more

Noone seems to want to sell cars at this dealership. I asked for a price on a specific vehicle, and was called back by Andrew. He seemed confused about the options, and after much back and forth still did not get me a price quote. I was unable to call him as his mailbox was full. I send him a few emails, but he insisted on only answering my questions by phone. I sent him an email that I was unable to reach him and gave up on him. I tried to get the same car price from another sales associate, Elaine. She told me that the cash incentives were 250 dollars less than what was listed on fords website. I had checked prices with other dealers and knew this was a gimmick. I asked her to change the price reflecting the true rebate but did not receive a message back from her. I would not trust this dealership. read more

I can't complain at all about the service I got here. I was buying a used car and knew what I wanted. I test drove the car and the salesman didn't try to talk me into letting him tag along for the hard sell. The sales guy didn't complain when I said I'd get back to him at a later date either. When I returned, I test drove my car again, and decided to buy it. We settled on a price quickly and easily that was more than fair given that it was in great condition but a "difficult sell" car. I couldn't pick it up that day, so he drove out in the worst snowstorm before they opened on a Sunday believe it or not. I know this is the way sales should be, but I'll be damned if you ever find someone willing to go the extra mile and be honest at the same time. That was over a year ago, and I've had no unexpected problems whatsoever with the car. The guy that went the extra mile for me was Rick Cyr, I'd gladly go back to him. read more