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    Suburban Subaru

    2.4 (90 reviews)
    Closed 10:00 am - 4:00 pm

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    Skittles next to M&Ms is a weird choice tho.

    The couple times I have given this dealership a chance, I have been left let down, disappointed and upset. Service and sales personnel are unhelpful and often just send you back and forth between the two. Conveniently they seem to alway be attempting to use a new 3rd party customer service phone line or their system that happens to hold all their records is completely down. It is always something with them. Regardless if you are able to show them the records you have on your end, they are unable to keep any promise and from what I can tell, really aren't trying too hard to personally make your experience good. All gathered from just trying to redeem oil changes I pre-paid for. It is cool they offer free snacks tho.

    Garbage that was left in car by service

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    5 years ago

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    6 months ago

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    1 month ago

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    7 months ago

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    9 months ago

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    Page 1 of 3

    Ask the Community - Suburban Subaru

    Review Highlights - Suburban Subaru

    Good Sales & Service Experience I dealt with Mike in sales on a recent purchase of a car and it went real well.

    Mentioned in 5 reviews

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    Suburban Chrysler Dodge Jeep Ram of Troy

    Suburban Chrysler Dodge Jeep Ram of Troy

    (219 reviews)

    Recent preventative maintenance repair appointment - the service advisor was excellent - scheduled…read moreat a mutually convenient time, ensured parts were available and the repair was completed quickly and it appears correctly. The dealership's customer waiting area is generous. This experience was very good. Only exception this visit was an unexplained incident (perhaps magic) which was remedied. Comprehensively considering many prior encounters balances my current overall rating.

    One of the worst experiences getting my Jeep worked on. I can't say fixed because of the…read moreunprofessional people at this place and they never fixed what they said they would. I brought my car in for service in Dec. '24 and the first this was when I see the manager Fred and I am setting up the car to get fixed I mentioned I have a warranty and he laughs at me. The other idiot I dealt with was a guy name Joesph Craddock and he tells me that I need new shocks and a gear rack (rack pinion). He lied multiple times and told me it would be done in a couple weeks. A few weeks later with no communication, I get sent through text to write a review about the service and I gave Joesph a bad review because my car wasnt fixed. He personally texts me, mad at me that his bosses said something to him and tried to make me take the down the review so he wouldnt get in trouble. (Typical unprofessional behavior). After a few more weeks and MULTIPLE calls & texts to customer service, I was ignored multiple times especially when I asked for and updates, part numbers or order numbers. Finally, the manager Fred calls me and tells me that hes waiting on rubber bushings (total BS) Finally, after almost 4 months from my original diagnosis which was the gear rack and shocks, this idiot Joesph tells me that I dont need a new gear rack, which makes no sense considering he told me I could drive the car while they were waiting. Even I know that if you first diagnose something it's not going to get better when you put more pressure on it. And they didnt even fix the gear rack and the claimed the only fixed the shocks and there is still knocking in the front from it. By not fixing the gear rack it led to a power steering problem. I haven't been able to drive the car since I got it back because the engine light is on because of the unprofessional neglect by the place and the 2 people that I mentioned. Do whatever you can to steer clear of the people at this place. They are unprofessional, dishonest and do not care about their customers. I filed the grievance with the state and they lie to the state also. I have proof of everything through text messages and screenshots (I'm not some ridiculous customer who's just saying that either) so there's nothing that they can tell me that is wrong. I take it somebody will reply to this with some generic response but I will be more than glad to post all the information. I have a ton of screenshots and text messages that I'll be more than glad to expose Fred and Joseph for and expose how unprofessional and uncaring this place has been. They never even offered me a loaner car to help me.

    Suburban Mazda of Troy - Email saying "sorry, our boss has fat fingers"
 You fat fingered a whole line item? Ridiculous. T

    Suburban Mazda of Troy

    (73 reviews)

    I never leave bad reviews, but Suburban Mazda of Troy has been the most frustrating car buying…read moreexperience I have ever had. They sold me a car without having the title, which caused nearly a three week delay. Communication throughout the entire process was awful. I was told one thing, then ignored or given excuses when I followed up. At one point I was asked to complete paperwork remotely, only to be told an hour later they could not because they were with other customers. I came back in to get the reconditioning done, something we had agreed on two days prior, and when I showed up the manager was not even there. Instead I was met with rude staff and no help at all, and I am still waiting for a call back. To make it worse, they rolled a reconditioning fee into my loan that I specifically asked to have removed. They refused, never provided the service, and now I am stuck paying interest on something I did not even receive. Completely disorganized, unprofessional, and a total waste of my time and money. I regret giving them my business. Avoid this place.

    Kaleb was my assigned Sales Consultant when I came into Suburban Mazda Troy to test drive a CX-50…read morehybrid. He did a great job of explaining the different trim levels and advantages and disadvantages of gas vs. hybrid. He was very up front and transparent about the pricing of my trade in as well as what it would cost to lease the car. I commend him for his cool and calm demeanor in what can be a very stressful time for car buyers. Excellent things to say about the Sales Department as they were friendly and went above and beyond to make my car leasing experience a good one. The Sales Manager was the most understanding of the crew who provided me with my credit report / score and presented me with the best deal possible. My leasing the CX-50 would not have been possible without his help. I would revisit the Financing process though. There were a lot of optional add on protections that were presented when signing the paperwork that made me feel pressured to commit to a higher monthly payment than originally anticipated. Jesse was super nice and it is part of his job to make the options available, but the associated pricing was not very practical or realistic. By that I mean, my lease payment would have doubled if I had picked the most comprehensive optional protection package, which seemed to be too much to ask and was completely overwhelming to me at the time. This is the 5th car I have gotten through the Suburban Collection in Troy (three at Hyundai and one at Honda) and I am looking forward to enjoying my new car in the years ahead. All the staff that I interacted with were genuinely interested in trying to help me get into a new car and treated me with respect. They have a really nicely designed office space and a fancy coffee maker there! I would highly recommend visiting this dealership for your next vehicle.

    Suburban Buick GMC of Troy - Damaged passenger side mirror housing

    Suburban Buick GMC of Troy

    (103 reviews)

    Time and again, the reps at this service center prove that they care about my car just as much as I…read moredo! Open-service Saturdays have been such a higher blessing. If I haven't had a chance to schedule an appointment due to a busy schedule, or even if something happens to my car during the week and I want to get it checked out. if I pull up at the service center early on Saturday, I can get my car checked out ok the spot. This isn't the first time I made use of this service, but this time reminded me of just how much I appreciate the service... I noticed two of my tire caps were missing about a month ago, but wasn't planning on going out of my way to do anything about it if my tire pressure stayed alright. Over the past 1.5 weeks it appeared the pressure was slowly getting lower in two tires. So, when I woke up on Saturday I decided to take it in-- no appointment necessary! When I drove up, Jerry M. walked up to my car with a smile on his face, told me he'd get my tires looked at, replace the caps if spares were available, and check my oil level just to make sure everything was gucci. My car was returned to me-- with new caps, good tire pressure, AND a nice rinse-down-- in ten minutes minutes flat. Super thankful for friendly, thoughtful, and speedy service. Jerry said it'd be a quick fix and it was! They didn't keep me any longer than I had to be, and I honestly felt like a priority, which isn't always the case when you take a car into the shop. Thanks Jerry & team!

    I cannot reach anyone. It's not working on the computer. They say they're gonna give me a quote. I…read moredon't get it. I would just like to speak to someone and you never can.

    Suburban Subaru - car_dealers - Updated May 2026

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